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V LZXC HH <?xml version="1.0" encoding="utf-8"?>
<procedural contentType="Procedure" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/command/2004/10">
<title>Choose the information to send when a problem occurs</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para>If a problem occurs on your computer—for example, if a program stops working—you can send a description of the problem (called a <newTerm>problem report</newTerm>) to Microsoft to see if a solution is available. <notLocalizable>Windows</notLocalizable> will ask you each time if you want to send this information, or you can choose to send problem reports automatically. If Microsoft needs more information to solve the problem, you might be asked to provide additional details. </para>
<procedure>
<title>Choose the information to send to Microsoft and when to send it</title>
<step>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</step>
<step>
<para>Click <ui>Maintenance</ui>.</para>
</step>
<step>
<para>Under <ui>Check for solutions to problem reports</ui>, click <ui>Settings</ui>.</para>
</step>
<step>
<para>Select one of the following options, based on the type of information you want to send to Microsoft and when you send it: </para>
<list class="unordered">
<listItem>
<para>
<leadInPhrase class="other">Automatically check for solutions (recommended)</leadInPhrase>. This checks for solutions and prompts you for additional information that is needed to solve the problem.</para>
</listItem>
<listItem>
<para>
<leadInPhrase class="other">Automatically check for solutions and send additional report data, if needed</leadInPhrase>. This automatically checks for solutions and sends additional information that is needed to solve the problem (typically, you are not prompted). </para>
</listItem>
<listItem>
<para>
<leadInPhrase class="other"> Each time a problem occurs, ask me before checking for solutions</leadInPhrase>. This prompts you before sending any information to Microsoft.</para>
</listItem>
<listItem>
<para>
<leadInPhrase class="other">Never check for solutions (not recommended)</leadInPhrase>. This turns off <notLocalizable>Windows</notLocalizable> Error Reporting. This is not recommended because you won't be notified of any solutions to problems that occur on your computer, including security-related issues.</para>
</listItem>
</list>
</step>
<step>
<para>Click <ui>OK</ui>. </para>
</step>
</procedure>
</content>
</procedural><?xml version="1.0" encoding="utf-8"?>
<conceptual contentType="Conceptual" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/command/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/2004/10">
<title>How do I use Problem Steps Recorder?</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para>You can use Problem Steps Recorder to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click (called a screen shot). Once you capture these steps, you can save them to a file that can be used by a support professional or someone else helping you with a computer problem.</para>
<alertSet class="note">
<title>Notes</title>
<alert>
<para>When you record steps on your computer, anything you type <newTerm>will not</newTerm> be recorded. If what you type is an important part of recreating the problem you're trying to solve, use the comment feature described below to highlight where the problem is occurring.</para>
<para>Some programs, like a full-screen game, might not be captured accurately or might not provide useful details to a support professional.</para>
</alert>
</alertSet>
<procedure expandCollapse="collapse">
<title>To record and save steps on your computer</title>
<step>
<para>
<shellExecuteLink>
<linkText>Click to open Problem Steps Recorder.</linkText>
<command>%25systemroot%25\system32\psr.exe</command>
<summary>Click to open Problem Steps Recorder.</summary>
</shellExecuteLink>
</para>
</step>
<step>
<para>Click <ui>Start Record</ui>. On your computer, go through the steps on your computer to reproduce the problem. You can pause the recording at any time, and then resume it later.</para>
</step>
<step>
<para>Click <ui>Stop Record</ui>.</para>
</step>
<step>
<para>In the Save as dialog box, type a name for the file, and then click <ui>Save</ui> (the file is saved with the .zip <glossaryEntryLink targetVerification="false"><linkText>file name extension</linkText><uri href="mshelp://windows/?id=57d52755-9898-488a-8c45-5672c8dca296#gtmt_file_name_extension_def"><summary>View definition</summary></uri></glossaryEntryLink>). </para>
<para>To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.</para>
</step>
</procedure>
<procedure expandCollapse="collapse">
<title>To send the problem steps in e‑mail</title>
<step>
<para>After recording and saving a .zip file, click the help down arrow <embedObject targetVerification="false"><objectUri href="mshelp://windows/?id=5a6389b6-92ed-474c-8a12-6c9cc5efc3a0" mimeType="image/jpg"><objectParameters><objectParameter name="width" value="35" /><objectParameter name="height" value="16" /></objectParameters><summary>Picture of help down arrow</summary></objectUri></embedObject>, and then click <ui>Send to E‑mail recipient</ui>. This will open an e‑mail message in your default e‑mail program with the last recorded file attached to it.</para>
<alertSet class="note">
<title>Note</title>
<alert>
<para>You won't be able to click the <ui>Send to e‑mail</ui> recipient option until you've recorded and saved a file. </para>
</alert>
</alertSet>
</step>
</procedure>
<procedure expandCollapse="collapse">
<title>To annotate problem steps</title>
<step>
<para>
<shellExecuteLink>
<linkText>Click to open Problem Steps Recorder.</linkText>
<command>%25systemroot%25\system32\psr.exe</command>
<summary>Click to open Problem Steps Recorder.</summary>
</shellExecuteLink>
</para>
</step>
<step>
<para>Click <ui>Start Record</ui>. </para>
</step>
<step>
<para>When you want to add a comment, click <ui>Add Comment</ui>. </para>
</step>
<step>
<para>Use your mouse to highlight the part of the screen that you want to comment on, type your text in the Highlight Problem and Comment box, and then click <ui>OK</ui>.</para>
</step>
<step>
<para>Click <ui>Stop Record</ui>.</para>
</step>
<step>
<para>In the <ui>Save as</ui> dialog box, type a name for the file, and then click <ui>Save</ui>. </para>
<para>To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.</para>
</step>
</procedure>
<procedure expandCollapse="collapse">
<title>To adjust settings</title>
<introduction>
<para>When you adjust settings for Problem Steps Recorder, they're only saved for your current session. After you close and reopen Problem Steps Recorder, it will return to the regular settings.</para>
</introduction>
<step>
<para>
<shellExecuteLink>
<linkText>Click to open Problem Steps Recorder.</linkText>
<command>%25systemroot%25\system32\psr.exe</command>
<summary>Click to open Problem Steps Recorder.</summary>
</shellExecuteLink>
</para>
</step>
<step>
<para>Click the help down arrow <embedObject targetVerification="false"><objectUri href="mshelp://windows/?id=5a6389b6-92ed-474c-8a12-6c9cc5efc3a0" mimeType="image/jpg"><objectParameters><objectParameter name="width" value="35" /><objectParameter name="height" value="16" /></objectParameters><summary>Picture of help down arrow</summary></objectUri></embedObject>, and then click <ui>Settings</ui>.</para>
</step>
<step>
<para>You can change the following settings for Problem Steps Recorder:</para>
<list class="unordered">
<listItem>
<para>
<leadInPhrase class="other">Output Location.</leadInPhrase> If you don't want to be prompted to save a file after recording, click the <ui>Browse</ui> button to set a default output file name. </para>
</listItem>
<listItem>
<para>
<leadInPhrase class="other">Enable screen capture.</leadInPhrase> If you don't want to capture the screen shots along with the click information, select <ui>No</ui>. This might be a consideration if you are taking screen shots of a program that contains personal information, such as bank statements, and you are sharing the screen shots with someone else.</para>
</listItem>
<listItem>
<para>
<leadInPhrase class="other">Number of recent screen captures to store.</leadInPhrase> While the default is 25 screens, you can increase or decrease the number of screen shots. Problem Steps Recorder only records the default number of screen shots. For example, if you took 30 screen shots during a recording but only had 25 screen shots as the default, you would be missing the first five screen shots. In this case, you would want to increase the number of default screen shots. </para>
</listItem>
</list>
</step>
</procedure>
</content>
</conceptual><?xml version="1.0" encoding="utf-8"?>
<conceptual contentType="Conceptual" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/command/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/2004/10">
<title>Why do some solutions or problem reports stop showing up in Action Center?</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para>Some solutions are moved into the message archive either by you or, over time, by <notLocalizable>Windows</notLocalizable>.</para>
<para>If a solution has been moved and you want to view it again, you can find it in the message archive.</para>
<procedure>
<title>To open the message archive</title>
<step>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</step>
<step>
<para>In the left pane, click <ui>View archived messages</ui>. All the archived solutions are listed. Right-click a solution to see more options for working with it.</para>
</step>
</procedure>
</content>
</conceptual><?xml version="1.0" encoding="utf-8"?>
<tutorial contentType="Tutorial" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/command/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/2004/10">
<title>What information is sent to Microsoft when I report a problem?</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para>When a hardware or software problem occurs, <notLocalizable>Windows</notLocalizable> collects information from your computer that describes the problem and then creates a problem report. Problem report details can include the name of a program that has stopped working, the date and time that a problem occurred, or the version of the program that has encountered the problem. Sending a problem report allows <notLocalizable>Windows</notLocalizable> to notify you if a solution is available. </para>
<para>If a solution is not available, you might be asked to provide additional details about the problem. Your participation can help Microsoft create new solutions. Additional details can include files or parts of files that help identify the problem or explain how it has affected your computer. <notLocalizable>Windows</notLocalizable> does not intentionally collect any personal information. You can view the additional details in a problem report before sending it to Microsoft. </para>
<para>For more information about how to view the information being sent, see <navigationLink><linkText>View the details of a problem report</linkText><uri href="mshelp://windows/?id=d6ad1861-5337-4ed8-9fca-de40eafc4576" /></navigationLink>. For more information about reporting problems and your privacy, go to the <navigationLink><linkText>Privacy Statement for the <notLocalizable>Windows</notLocalizable> Error Reporting Service </linkText><uri href="http://go.microsoft.com/fwlink/?linkid=62936"><summary>Go to www.microsoft.com and search for "Privacy Statement for the <notLocalizable>Windows</notLocalizable> Error Reporting Service"</summary></uri></navigationLink> online.</para>
</content>
</tutorial><?xml version="1.0" encoding="utf-8"?>
<conceptual contentType="Conceptual" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/command/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/2004/10">
<title>How do I turn off problem reporting?</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para>When you turn off problem reporting on your computer, it will no longer check for solutions to problems it experiences. Because of this, you won't be notified of any solutions. We recommend you do not turn off problem reporting.</para>
<procedure>
<step>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</step>
<step>
<para>Click <ui>Maintenance</ui>, and then, under <ui>Check for solutions to problem reports</ui>, click <ui>Settings</ui>.</para>
</step>
<step>
<para>Click <ui>Never check for solutions (not recommended)</ui>, and then click <ui>OK</ui>. </para>
</step>
</procedure>
<alertSet class="note">
<title>Note</title>
<alert>
<para>If your computer is managed by a <glossaryEntryLink targetVerification="false"><linkText>system administrator</linkText><uri href="mshelp://windows/?id=5122fb88-217f-4206-8cf4-0a3b64e54873#gtmt_system_administrator_def"><summary>View definition</summary></uri></glossaryEntryLink>, you might not be able to make changes to problem reporting settings. Contact your system administrator for more information.</para>
</alert>
</alertSet>
</content>
</conceptual><?xml version="1.0" encoding="utf-8"?>
<procedural contentType="Procedure" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/command/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/2004/10">
<title>See all problem reports for this computer</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para>If your computer is running slowly, or if you want to research the types of problems your computer has had, you can view all problem reports in one place.</para>
<para>
<notLocalizable>Windows</notLocalizable> uses problem reports to identify which problems have occurred on your computer and to notify you if solutions are available. A problem report can include, for example, the name of a program that has stopped working, the date and time that a problem occurred, and the version of the affected program.</para>
<procedure>
<step>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</step>
<step>
<para>Click <ui>Maintenance</ui>, and then click <ui>View reliability history</ui>.</para>
</step>
<step>
<para>At the bottom of the page, click <ui>View all problem reports</ui>.</para>
</step>
</procedure>
</content>
</procedural><?xml version="1.0" encoding="utf-8"?>
<procedural contentType="Procedure" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/command/2004/10">
<title>Check for solutions to software problems</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para>When some hardware or software problems occur—for example, if a program stops working or stops responding—<notLocalizable>Windows</notLocalizable> creates a problem report so you can check for a solution. You can check for solutions at any time, or you can set <notLocalizable>Windows</notLocalizable> to check for them automatically.</para>
<procedure expandCollapse="collapse">
<title>Automatically check for solutions</title>
<step>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</step>
<step>
<para>Click <ui>Maintenance</ui>.</para>
</step>
<step>
<para>Under <ui>Check for solutions to problem reports</ui>, click <ui>Settings</ui>. </para>
</step>
<step>
<para>Click <ui>Automatically check for solutions (recommended)</ui>.</para>
</step>
<alertSet class="note">
<title>Note</title>
<alert>
<para> If your administrator manages your computer settings or your computer is on a <glossaryEntryLink targetVerification="false"><linkText>domain</linkText><uri href="mshelp://windows/?id=d373ac43-ecac-43bb-884a-e78e6e2c7b7a#gtmt_domain_def"><summary>View definition</summary></uri></glossaryEntryLink>, you might not be able to change when <notLocalizable>Windows</notLocalizable> checks for solutions. For more information see <navigationLink targetVerification="false"><linkText>Why won't <notLocalizable>Windows</notLocalizable> allow me to change a system setting?</linkText><uri href="mshelp://windows/?id=ca607790-adf6-41a7-abd8-0a1f2feb70b1" /></navigationLink></para>
</alert>
</alertSet>
</procedure>
<procedure>
<title>To check for solutions to problems at any time</title>
<step>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</step>
<step>
<para>Click <ui>Maintenance</ui>.</para>
</step>
<step>
<para>Under <ui>Check for solutions to problem reports</ui>, click <ui>Check for solutions</ui>. <notLocalizable>Windows</notLocalizable> will notify you if there are any solutions to problems available for your computer.</para>
</step>
</procedure>
<alertSet class="note">
<title>Note</title>
<alert>
<para>Some problems and solutions can only be viewed and fixed by an administrator. Log on using an administrator account to view these problems.</para>
</alert>
</alertSet>
</content>
</procedural><?xml version="1.0" encoding="utf-8"?>
<conceptual contentType="Conceptual" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/command/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/2004/10" xmlns:ns5="http://schemas.microsoft.com/maml/dev/managed/2004/10">
<title>What happened to Problem Reports and Solutions?</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para>Problem Reports and Solutions is now part of Action Center, which is a central place to view alerts and take actions that can help keep <notLocalizable>Windows</notLocalizable> running smoothly. You can use Action Center to review important notifications about security and maintenance settings that need your attention, get information about specific system settings, and perform recommended maintenance tasks. You can also find helpful links to troubleshooters and other tools that can help fix problems.</para>
<para>You can access the Action Center by clicking its icon <maml:embedObject targetVerification="false" xmlns:maml="http://schemas.microsoft.com/maml/2004/10"><maml:objectUri href="mshelp://windows/?id=1307562b-4e65-4c36-9faf-9b5934cb17ce" mimeType="image/jpg"><maml:objectParameters><objectParameter name="width" value="" /><objectParameter name="height" value="" /></maml:objectParameters><maml:summary>Picture of Action Center icon</maml:summary></maml:objectUri></maml:embedObject>, which is located in the <glossaryEntryLink targetVerification="false"><linkText>notification area</linkText><uri href="mshelp://windows/?id=344723d4-fd80-4ee9-8f2e-22740a1ce410#gtmt_notification_area1_def"><summary>View definition</summary></uri></glossaryEntryLink> on the taskbar. When a problem occurs on your computer that you need to address, you'll see a notification, and when you hover over the icon, you'll see all the recent notifications. </para>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</content>
</conceptual><?xml version="1.0" encoding="utf-8"?>
<conceptual contentType="Conceptual" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/command/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/2004/10">
<title>What does it mean when a program is not responding?</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para>If a program is not responding, it means the program is interacting more slowly than usual with <notLocalizable>Windows</notLocalizable>, typically because a problem has occurred in the program. If the problem is temporary, and if you choose to wait, some programs will start responding again. Depending on the options available, you can also choose to close or restart the program.</para>
<para>When you close a program that has stopped responding, all files or documents that you've opened using the program are closed, not just the one that you're viewing when the problem occurs. Some programs might try to save your information, but it depends on the program that you're using. To help prevent information loss, save your work frequently. Some programs allow you to save automatically, either after a certain length of time or certain number of changes made in the program (for example, after a certain number of characters are typed). For more information, check the documentation that came with the program.</para>
<para>If the program continues to be slow or stops responding, follow these steps:</para>
<procedure>
<step>
<para>Go to <notLocalizable>Windows</notLocalizable> Update to scan your computer and install the latest updates. Many of the problems that cause programs to become unresponsive are fixed in the updates offered on <notLocalizable>Windows</notLocalizable> Update. Some of these updates might be listed as optional updates.</para>
<para>
<shellExecuteLink>
<linkText>Click to open <notLocalizable>Windows</notLocalizable> Update.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.WindowsUpdate</command>
<summary>Click to open <notLocalizable>Windows</notLocalizable> Update in Control Panel</summary>
</shellExecuteLink>
</para>
<para>For more information about <notLocalizable>Windows</notLocalizable> Update, see <navigationLink targetVerification="false"><linkText>Install <notLocalizable>Windows</notLocalizable> Updates</linkText><uri href="mshelp://windows/?id=8f259118-0d61-4c7a-8c56-24987e87a817" /></navigationLink>.</para>
</step>
<step>
<para>Use <notLocalizable>Windows</notLocalizable> Defender to search for <glossaryEntryLink><linkText>malicious software</linkText><uri href="mshelp://windows/?id=85b8c3e6-28c4-464d-b883-7764d16f54a2#gtmt_malicious_software_def"><summary>View definition</summary></uri></glossaryEntryLink> on your computer. To perform a scan using Defender, follow these steps: </para>
<procedure>
<step>
<para>
<shellExecuteLink>
<linkText> Click to open <notLocalizable>Windows</notLocalizable> Defender.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.WindowsDefender</command>
<summary>Click to open <notLocalizable>Windows</notLocalizable> Defender in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=11c253f1-41de-48fe-b703-5f0e7bd176e2#altnav_windows_defender">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</step>
<step>
<para>Click <ui>Scan</ui>.</para>
<para>For more information about how to use <notLocalizable>Windows</notLocalizable> Defender, see <navigationLink targetVerification="false"><linkText>Scan for spyware and other potentially unwanted software</linkText><uri href="mshelp://windows/?id=85aba529-d717-49e9-ba01-cf892cdfff2e" /></navigationLink>.</para>
</step>
</procedure>
</step>
<step>
<para>Update and run your antivirus software. <notLocalizable>Windows</notLocalizable> does not come with antivirus software, but Action Center can often detect and monitor antivirus software that you or your computer manufacturer have installed.</para>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</step>
<step>
<para>Check Action Center for solutions to problems on your computer.</para>
<para>When you have <notLocalizable>Windows</notLocalizable> Error Reporting turned on and a program stops responding, a problem report is usually sent to Microsoft for more analysis. If a solution is available, or there are steps you can take to minimize the likelihood of the problem appearing again, they'll be available in the Action Center.</para>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
<para>For more information about <notLocalizable>Windows</notLocalizable> Error Reporting, see <navigationLink targetVerification="false"><linkText>Use <notLocalizable>Windows</notLocalizable> Error Reporting to help solve computer problems</linkText><uri href="mshelp://windows/?id=ef51691a-38e1-4c72-9d90-6e22f413ba3b" /></navigationLink></para>
</step>
<step>
<para>Continue to send <notLocalizable>Windows</notLocalizable> Problem Reports about all programs that stop responding. The information Microsoft receives helps us analyze these problems and work on specific solutions.</para>
</step>
</procedure>
</content>
</conceptual><?xml version="1.0" encoding="utf-8"?>
<procedural contentType="Procedure" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/command/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/2004/10">
<title>View the details of a problem report</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para>Problem reports help <notLocalizable>Windows</notLocalizable> identify problems and then notify you about solutions. If a solution is not available, the details in a problem report can help <notLocalizable>Microsoft</notLocalizable> create a solution.</para>
<para>You can view problem report details for any problem that your computer has reported to Microsoft. Here's how:</para>
<procedure>
<step>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</step>
<step>
<para>Click <ui>Maintenance</ui>.</para>
</step>
<step>
<para>Under <ui>Check for solutions to problem reports</ui>, click <ui>View reliability history</ui>.</para>
</step>
<step>
<para>In the list of reliability details, double-click any item to view its technical details.</para>
</step>
<alertSet class="note">
<title>Note</title>
<alert>
<para>Items listed under <ui>Informational events</ui> are usually changes that you've made to your computer's software and hardware.</para>
</alert>
</alertSet>
</procedure>
</content>
</procedural><?xml version="1.0" encoding="utf-8"?>
<conceptual contentType="Conceptual" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/command/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/2004/10">
<title>How do I clear the problem report history from my computer?</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para>Follow these steps to clear the problem history report:</para>
<procedure>
<step>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</step>
<step>
<para>Click <ui>Maintenance</ui>, and then, under <ui>Check for solutions to problem reports</ui>, click <ui>View reliability history</ui>.</para>
</step>
<step>
<para>Click <ui>View all problem reports</ui>.</para>
</step>
<step>
<para>At the bottom of the <ui>Problem History</ui> page, click <ui>Clear all problem reports</ui>.</para>
</step>
</procedure>
</content>
<alertSet class="warning">
<title>Warning</title>
<alert>
<para>Once you clear the problem report history from your computer, you won't have access to any of the past problems or solutions in Action Center, Problem History, or archived messages. Once you clear the problem report history, you can't undo this action, and you might lose information that could help you solve problems. </para>
</alert>
</alertSet>
</conceptual><?xml version="1.0" encoding="utf-8"?>
<conceptual contentType="Conceptual" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/command/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/2004/10">
<title>How do I use archived messages to solve computer problems?</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para>The archived messages area of Action Center contains solutions to problems that have been archived either by you or, over time, by <notLocalizable>Windows</notLocalizable>. Note that this area only contains solutions to problems that your computer has reported to Microsoft with <notLocalizable>Windows</notLocalizable> Error Reporting and not other messages that you receive in Action Center.</para>
<para>If your computer is currently experiencing a problem, and you're not seeing any messages in Action Center, you can check the archived messages area for possible solutions. In particular, there might be messages you manually archived before you applied the recommended solution. If you manually archive a message, you won't see a message in Action Center, even if your computer keeps experiencing the same problem. To see if any archived messages fit this category, do the following:</para>
<procedure>
<step>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</step>
<step>
<para>In the left pane, click <ui>View archived messages</ui>. </para>
</step>
<step>
<para>Double-click any of the messages with a status of <ui>Manually archived</ui>.</para>
</step>
<step>
<para>At the bottom of the problem response window, click <ui>View all problems this applies to</ui>. If the problem occurred recently, then go back to the problem response window and apply the recommended solution if one is available.</para>
</step>
</procedure>
</content>
</conceptual><?xml version="1.0" encoding="utf-8"?>
<procedural contentType="Procedure" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/command/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/2004/10">
<title>How to use Reliability Monitor</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para>Reliability Monitor is an advanced tool that measures hardware and software problems and other changes to your computer. It provides a stability index that ranges from 1 (the least stable) to 10 (the most stable). You can use the index to help evaluate the reliability of your computer. Any change you make to your computer or problem that occurs on your computer affects the stability index.</para>
<para>The Reliability Monitor is intended for advanced computer users, such as software developers and network administrators.</para>
<procedure>
<step>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</step>
<step>
<para>Click <ui>Maintenance</ui>. Then, under <ui>Check for solutions to problem reports</ui>, click <ui>View reliability history</ui>.</para>
</step>
<step>
<para>In Reliability Monitor, you can:</para>
<list class="unordered">
<listItem>
<para>Click any event on the graph to view its details.</para>
</listItem>
<listItem>
<para>Click <ui>Days</ui>, or <ui>Weeks</ui>, to view the stability index over a specific period of time.</para>
</listItem>
<listItem>
<para>Click items in the <ui>Action</ui> column to view more information about it.</para>
</listItem>
<listItem>
<para>Click <ui>View all problem reports</ui> to view only the <newTerm>problems</newTerm> that have occurred on your computer. This view does not include the other computer events that show up in Reliability Monitor, such as events about software installation.</para>
</listItem>
</list>
</step>
</procedure>
<sections>
<section expandCollapse="collapse">
<title>Information for <notLocalizable>Windows Server 2008</notLocalizable> users</title>
<para>Reliability Monitor uses data provided by the RACTask scheduled task. Reliability Monitor will display a stability index rating and specific event information about one hour after system installation. The RACTask scheduled task runs by default after the operating system is installed. If it is disabled, it must be enabled manually from the Task Scheduler snap-in for Microsoft Management Console (MMC). </para>
<para>You must be a member of the local Administrators group, or equivalent, to enable RACTask. </para>
<para>To enable the RACTask scheduled task:</para>
<procedure>
<step>
<para>Click <ui>Start</ui>, type <ui>Task Scheduler</ui> in the search box, and then, from the list of results, click <ui>Task Scheduler</ui>. <phrase replaceWith="mshelp://windows/?id=0e88efcb-0f3f-4a37-8ccc-331c81b96adc#lua_prompt"><notLocalizable>__elbasuer__</notLocalizable></phrase></para>
</step>
<step>
<para>In the navigation pane, double-click <ui>Task Scheduler Library</ui>, double-click <ui>Microsoft</ui>, and then double-click <ui>Windows</ui>.</para>
</step>
<step>
<para>Right-click the <ui>RAC</ui> folder, click <ui>View</ui>, and then click <ui>Show Hidden Tasks</ui>.</para>
</step>
<step>
<para>In the results pane (in the middle section of the Task Scheduler window, near the top), click <ui>RacTask</ui> .</para>
</step>
<step>
<para>In the Actions pane (on the right side of the window), click <ui>Enable</ui>.</para>
</step>
<alertSet class="note">
<title>Note</title>
<alert>
<para>The RACTask task name might not be completely visible. If you can't locate it, expand the Name column in the results pane.</para>
</alert>
</alertSet>
</procedure>
</section>
</sections>
</content>
</procedural><?xml version="1.0" encoding="utf-8"?>
<procedural contentType="Procedure" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/command/2004/10">
<title>Stop reporting problems for a program</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para> If you don't want to send information to Microsoft about problems with a specific program, you can stop <notLocalizable>Windows</notLocalizable> from reporting problems for that program.</para>
<procedure>
<step>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</step>
<step>
<para>Click <ui>Maintenance</ui>.</para>
</step>
<step>
<para>Under <ui>Check for solutions to problem reports</ui>, click <ui>Settings</ui>.</para>
</step>
<step>
<para>Click <ui>Select programs to exclude from reporting</ui>.</para>
</step>
<step>
<para>Click <ui>Add</ui>, find and select the programs you want to exclude, and then click <ui>Open</ui>.</para>
</step>
<step>
<para>Click <ui>OK</ui>. </para>
</step>
</procedure>
<alertSet class="warning">
<title>Warning</title>
<alert>
<para> If you choose to stop reporting problems for a program, <notLocalizable>Windows</notLocalizable> will not notify you about solutions for the program, even if they are available.</para>
</alert>
</alertSet>
</content>
</procedural><?xml version="1.0" encoding="utf-8"?>
<conceptual contentType="Conceptual" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/command/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/2004/10">
<title>Why should I send diagnostic information after I report a problem?</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para> To help fix some problems, you might be asked to send additional information about what went wrong. Microsoft uses diagnostic information to better understand problems and to try to create solutions. In some cases, Microsoft might also ask you to record the steps you took when using a program to reproduce the problem.</para>
<para>Microsoft collects diagnostic information only after you choose to restart the program in which the problem occurred and only until the program stops working again. Before the diagnostic information is sent to Microsoft, you'll have the opportunity to review the information that was collected and decide if you want to send it. Microsoft does not intentionally collect any personal information during this process. </para>
<para> If more information about the problem becomes available after you send diagnostic information, it will be displayed in Action Center. Solutions to problems can also be delivered as an update for your computer through <notLocalizable>Windows</notLocalizable> Update.</para>
<para>To learn more about the types of information that can be collected during diagnostic testing, go to the <navigationLink><linkText>Privacy Statement for the <notLocalizable>Windows</notLocalizable> Error Reporting Service</linkText><uri href="http://go.microsoft.com/fwlink/?linkid=62936"><summary>Go to www.microsoft.com and search for "Privacy Statement for the <notLocalizable>Windows</notLocalizable> Error Reporting Service"</summary></uri></navigationLink> online. To learn more about the problem report settings for your computer, see <navigationLink targetVerification="false"><linkText>Choose the information to send when a problem occurs</linkText><uri href="mshelp://windows/?id=15d43eb3-45fd-4248-8bd5-2ed92ee29896" /></navigationLink>.
</para>
<alertSet class="note">
<title>Notes</title>
<alert>
<para>Your computer or programs might run more slowly until <notLocalizable>Windows</notLocalizable> finishes collecting diagnostic information. </para>
</alert>
<alert>
<para>To stop collecting diagnostic information immediately, close the program.</para>
</alert>
</alertSet>
</content>
</conceptual><?xml version="1.0" encoding="utf-8"?>
<tutorial contentType="Tutorial" xml:lang="en" xmlns="http://schemas.microsoft.com/maml/2004/10" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns3="http://schemas.microsoft.com/maml/dev/command/2004/10" xmlns:ns4="http://schemas.microsoft.com/maml/dev/2004/10">
<title>Use <notLocalizable>Windows</notLocalizable> Error Reporting to help solve computer problems</title>
<content>
<para replaceWith="mshelp://windows/?id=0a4626f7-b6a1-4c31-8e0c-ee57c13ea6eb#help_file_disclaimer">
<notLocalizable>__elbasuer__</notLocalizable>
</para>
<para>You can use <notLocalizable>Windows</notLocalizable> Error Reporting to report computer problems to Microsoft. Microsoft uses the problem reports to try to match descriptions of each problem to a solution. <notLocalizable>Windows</notLocalizable> will notify you when there are steps you can take to solve the problem or to find more information using Action Center. If a solution is not available yet, the information that you send in a problem report can help <notLocalizable>Microsoft</notLocalizable> find or create a new solution.</para>
<sections>
<section>
<title>Find solutions to computer problems</title>
<para>When a solution is available for a problem reported by your computer, it will appear in Action Center. In addition, you'll see a message in the <glossaryEntryLink targetVerification="false"><linkText>notification area</linkText><uri href="mshelp://windows/?id=344723d4-fd80-4ee9-8f2e-22740a1ce410#gtmt_notification_area1_def"><summary>View definition</summary></uri></glossaryEntryLink>, or if you hover over the Action Center icon.</para>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
<para>If solutions are available to computer problems, they will appear under the <ui>Security</ui> or <ui>Maintenance</ui> sections in Action Center. </para>
<example>
<para>
<embedObject targetVerification="false">
<caption>Action Center notifies you when items need your attention</caption>
<objectUri href="mshelp://windows/?id=5e7e81c9-a05a-405f-b9ff-676df7b699a5" mimeType="image/jpg">
<objectParameters>
<objectParameter name="width" value="410" />
<objectParameter name="height" value="351" />
</objectParameters>
<summary>Picture of Action Center</summary>
</objectUri>
</embedObject>
</para>
</example>
<para>When you open a solution, you'll see specific directions about how to solve or mitigate the problem your computer reported. Typically, these solutions are color coded yellow or red. If a solution is yellow, this indicates you should try to fix the problem, but there is no immediate threat to your computer. A red solution indicates that there is a security threat or potential data loss if a problem is not corrected.</para>
</section>
<section>
<title>Working with a solution</title>
<para>Four different types of solutions appear in the Action Center: </para>
<list class="unordered">
<listItem>
<para>
<leadInPhrase class="other">Downloadable solutions.</leadInPhrase> You can download a file to fix the problem. </para>
</listItem>
<listItem>
<para>
<leadInPhrase class="other">Procedural solution.</leadInPhrase> You can follow steps to fix or work around the problem. The steps might include a download, or you might have the option to disable certain features of a program to work around the problem. </para>
</listItem>
<listItem>
<para>
<leadInPhrase class="other">Troubleshooting solution.</leadInPhrase> You can follow steps to troubleshoot the problem, including running diagnostic programs, to help you identify the cause of the problem. This type of solution might not solve the problem. </para>
</listItem>
<listItem>
<para>
<leadInPhrase class="other">Recommendation solution.</leadInPhrase> For this type of solution, there isn't a known way to fix the problem. However, there are recommended steps that might solve or mitigate the problem, such as updating to the latest version of a program. </para>
</listItem>
</list>
<para>To see all the problems that apply to a solution and the number of times a specific problem occurred, click <ui>View all problems this applies to</ui>. </para>
<para>If you don't want to view a solution again, click <ui>Archive this message</ui>. This moves the message into the archived messages section, and you won't receive it again in Action Center, even if your computer experiences the same problem. To learn more about how to work with messages in the archive, see <navigationLink targetVerification="false"><linkText>Why do some solutions or problem reports stop showing up in Action Center?</linkText><uri href="mshelp://windows/?id=4ce07073-a6ab-48b7-a4bd-ec65aee47497" /></navigationLink></para>
</section>
<section>
<title>What you should do if you aren't getting solutions</title>
<para>If your computer is having problems, but you're not seeing any solutions in Action Center, you might not have Problem Reporting turned on. To check if your computer is reporting problems, follow these steps:</para>
<procedure>
<step>
<para>
<shellExecuteLink>
<linkText>Click to open Action Center.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.ActionCenter</command>
<summary>Click to open Action Center in Control Panel</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=ccdd3bba-7e7e-4b1a-9618-fc27a980d586#altnav_action_center">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</step>
<step>
<para>Click <ui>Maintenance</ui>, and then, under <ui>Check for solutions to problem reports</ui>, click <ui>Settings</ui>.</para>
<para> Error Reporting is turned on if one of the following options is selected: </para>
<list class="unordered">
<listItem>
<para>Automatically check for solutions (recommended)</para>
</listItem>
<listItem>
<para>Automatically check for solutions and send additional report data, if needed</para>
</listItem>
<listItem>
<para>Each time a problem occurs, ask me before checking for solutions</para>
</listItem>
</list>
</step>
</procedure>
<para>For more information about these options, see <navigationLink targetVerification="false"><linkText>Choose the information to send when a problem occurs</linkText><uri href="mshelp://windows/?id=15d43eb3-45fd-4248-8bd5-2ed92ee29896" /></navigationLink>.</para>
</section>
<section>
<title>What if I'm unable to solve a problem?</title>
<para>If your computer is having problems and you've applied all the solutions that Action Center has presented to you, there are a few things you can try:</para>
<list class="unordered">
<listItem>
<para>Submit feedback about the solution that didn't work. The more details you can include, the better.</para>
</listItem>
<listItem>
<para>Make sure your programs are up to date. We recommend you update <notLocalizable>Windows</notLocalizable> and your other software on a regular basis. Many updates include solutions to common problems that customers have reported. For more information about how to keep your computer up to date, see <navigationLink targetVerification="false"><linkText>How can I tell if my computer is up to date?</linkText><uri href="mshelp://windows/?id=acf89fb8-0175-48be-97d4-007ea8032130" /></navigationLink></para>
</listItem>
<listItem>
<para>Make sure your antivirus and anti-malware programs are up to date. Many problems are the result of viruses and malware. For more information about how to protect your computer, see <navigationLink targetVerification="false"><linkText>Using anti-malware software to help protect your computer</linkText><uri href="mshelp://windows/?id=51206574-19e0-455d-bd7a-4dbfaebfa988" /></navigationLink>.</para>
</listItem>
<listItem>
<para> Troubleshooting in Control Panel contains several troubleshooting programs that can automatically fix several common problems with your computer, such as problems with networking, hardware and devices, using the web, and program compatibility. </para>
<para>
<shellExecuteLink>
<linkText>Click to open Troubleshooting.</linkText>
<command>%25systemroot%25\system32\control.exe /name Microsoft.Troubleshooting</command>
<summary>Click to open Troubleshooting in Control Panel.</summary>
</shellExecuteLink>
<phrase replaceWith="mshelp://windows/?id=6937fda7-0af8-4689-9ac9-9366c1dd2398#altnav_troubleshooting_control_panel">
<notLocalizable>__elbasuer__</notLocalizable>
</phrase>
</para>
</listItem>
</list>
</section>
</sections>
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