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V LZXC HH <maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Enable or Disable a Telephony Server</maml:title><maml:introduction>
<maml:para>Telephony server is installed by default on computers running Windows Server 2008, but you must enable the service before you can use it.</maml:para>
<maml:para>This procedure affects whether clients can use the telephony devices on the server. Changes take effect the next time the system attempts to start the Telephony service.</maml:para>
<maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure.</maml:para>
<maml:procedure><maml:title>To enable or disable a telephony server</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the console tree, click the server you want to manage.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Action</maml:ui> menu, click <maml:ui>Properties</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Setup</maml:ui> tab, do one of the following:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para>To enable the telephony server, select the <maml:ui>Enable telephony server</maml:ui> check box.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>To disable the telephony server, clear the <maml:ui>Enable telephony server</maml:ui> check box.</maml:para>
</maml:listItem>
</maml:list>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>If you are enabling the telephony server, under <maml:ui>Account Information</maml:ui>, specify a logon account for the Telephony service. See <maml:navigationLink><maml:linkText>Change the Telephony Service Logon Account</maml:linkText><maml:uri href="mshelp://windows/?id=57b7a12f-c630-4f44-b815-1454624537d1"></maml:uri></maml:navigationLink>.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
<maml:alertSet class="note"><maml:title>Note </maml:title>
<maml:para>If the <maml:ui>Enable telephony server</maml:ui> check box is unavailable, you need to start the Telephony service first.</maml:para>
</maml:alertSet>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Add or Remove a Server from the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=c5bd4361-b09f-4c67-ae7f-0ade5d28d515"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Designate Telephony Administrators</maml:linkText><maml:uri href="mshelp://windows/?id=46877a57-8c3b-47cf-bc24-72b46f195eec"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Change the Telephony Service Logon Account</maml:linkText><maml:uri href="mshelp://windows/?id=57b7a12f-c630-4f44-b815-1454624537d1"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Update or Refresh Information for a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=f48856a6-6442-402b-a981-1c059c10cdd0"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Manage Telephony Servers</maml:title><maml:introduction>
<maml:para>This section includes procedures that enable you to manage your telephony server:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Add or Remove a Server from the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=c5bd4361-b09f-4c67-ae7f-0ade5d28d515"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Enable or Disable a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=021de8f8-8344-4758-a287-25c0e0f21d9b"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Designate Telephony Administrators</maml:linkText><maml:uri href="mshelp://windows/?id=46877a57-8c3b-47cf-bc24-72b46f195eec"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Change the Telephony Service Logon Account</maml:linkText><maml:uri href="mshelp://windows/?id=57b7a12f-c630-4f44-b815-1454624537d1"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Update or Refresh Information for a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=f48856a6-6442-402b-a981-1c059c10cdd0"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
</maml:list>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Manage Telephony Service Providers on a Server</maml:linkText><maml:uri href="mshelp://windows/?id=797adf93-52b9-4494-a97b-bd88a5b3cdbb"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Manage Telephony Clients and Users</maml:linkText><maml:uri href="mshelp://windows/?id=1bd21009-0d5f-4808-b614-611aae28ebfb"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Using the TSecImp Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=1404abfe-6e42-4f77-bc99-fbd1e835253a"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Using the TcmSetup Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=0c106322-4fdb-4e00-8e24-a066a664b794"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Managing Telephony from the Command Line</maml:title><maml:introduction>
<maml:para>In addition to the Telephony snap-in, you can use command-line tools to manage telephony servers and clients:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para>You can use <maml:phrase>TSecImp</maml:phrase> to import assignment information from an XML file into a telephony server security file (Tsec.ini) and to set up or disable telephony clients. For more information, see <maml:navigationLink><maml:linkText>Using the TSecImp Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=1404abfe-6e42-4f77-bc99-fbd1e835253a"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>If your telephony clients Windows 2000, you must run <maml:phrase>TcmSetup</maml:phrase> to set up those telephony clients. For more information, see <maml:navigationLink><maml:linkText>Using the TcmSetup Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=0c106322-4fdb-4e00-8e24-a066a664b794"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
</maml:list>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Information about Phone Dialing in Windows</maml:linkText><maml:uri href="mshelp://windows/?id=6825d150-3796-42b8-a1f7-6dcc4de6733f"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Hardware Requirements</maml:linkText><maml:uri href="mshelp://windows/?id=91b3efb4-08b8-42d6-9571-97a12037f203"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Eliminating Acoustic Echo</maml:linkText><maml:uri href="mshelp://windows/?id=41e4f11f-1380-4616-aea8-adcdd9ba9e8a"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Setting Up the PSTN Server and Client</maml:linkText><maml:uri href="mshelp://windows/?id=95360b2d-ca68-4aca-b30f-a180bd847717"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Configure a Telephony Service Provider on a Telephony Client</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>You can use this procedure to configure the telephony service providers installed on your telephony client.</maml:para>
<maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure.</maml:para>
<maml:procedure><maml:title>To configure a telephony service provider on a telephony client</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>Open <maml:ui>Phone and Modem Options</maml:ui> in Control Panel.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Advanced</maml:ui> tab, under <maml:ui>Providers</maml:ui>, click the service provider you want to configure.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>Click <maml:ui>Configure</maml:ui>.</maml:para>
<maml:para>The settings you can change depend on the service provider. If <maml:ui>Configure</maml:ui> is unavailable, then the service provider does not have any settings that you can change.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction></maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Assign a Telephony User to a Line or a Phone</maml:linkText><maml:uri href="mshelp://windows/?id=6d70f51f-fcbb-478c-b8d0-caf895f3216c"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Remove Users from Telephony Lines or Phones</maml:linkText><maml:uri href="mshelp://windows/?id=1b961c69-09e2-406d-8442-0cdd5cb5b816"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Specify Telephony Servers on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=e4c343dd-fa2c-42c9-9dab-2393a11b23eb"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Add a Telephony Service Provider on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=30774b35-5031-440f-b93c-c4766c823f32"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Using the TcmSetup Command-Line Tool</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>The TcmSetup command-line tool configures or disables the telephony client. In order for telephony functions to work correctly, you must run <maml:phrase>tcmsetup</maml:phrase> to specify the remote servers that will be used by telephony clients.</maml:para>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Configuring a client to use a remote server</maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Syntax</maml:title><maml:introduction>
<maml:para><maml:computerOutputInline>tcmsetup [/q] [/x] /c</maml:computerOutputInline><maml:languageKeyword> </maml:languageKeyword>Server1 [Server2...]</maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Parameters</maml:title><maml:introduction>
<maml:definitionList><maml:definitionListItem><maml:term termClass="other"><maml:computerOutputInline>/q</maml:computerOutputInline></maml:term><maml:definition>
<maml:para>Prevents the display of message boxes.</maml:para>
</maml:definition></maml:definitionListItem><maml:definitionListItem><maml:term termClass="other"><maml:computerOutputInline>/x</maml:computerOutputInline></maml:term><maml:definition>
<maml:para>Specifies that connection-oriented callbacks will be used for heavy traffic networks where packet loss is high. When this parameter is omitted, connectionless callbacks will be used.</maml:para>
</maml:definition></maml:definitionListItem><maml:definitionListItem><maml:term termClass="other"><maml:computerOutputInline>/c</maml:computerOutputInline></maml:term><maml:definition>
<maml:para>Required. Specifies client setup.</maml:para>
</maml:definition></maml:definitionListItem><maml:definitionListItem><maml:term termClass="other">Server1</maml:term><maml:definition>
<maml:para>Required. Specifies the name of the remote server that has the telephony service providers that the client will use. The client will use the lines and phones of this service provider. The client must be in the same domain as the server or in a domain that has a two-way trust relationship with the domain that contains the server.</maml:para>
</maml:definition></maml:definitionListItem><maml:definitionListItem><maml:term termClass="other">Server2...</maml:term><maml:definition>
<maml:para>Specifies any additional server or servers that will be available to this client. If you specify a list of servers is, use a space to separate the server names. </maml:para>
</maml:definition></maml:definitionListItem><maml:definitionListItem><maml:term termClass="other"><maml:computerOutputInline>/?</maml:computerOutputInline></maml:term><maml:definition>
<maml:para>Displays help at the command prompt.</maml:para>
</maml:definition></maml:definitionListItem></maml:definitionList>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
<maml:section>
<maml:title>Disabling a telephony client</maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Syntax</maml:title><maml:introduction>
<maml:para><maml:computerOutputInline>tcmsetup [/q] /c /d</maml:computerOutputInline></maml:para>
<maml:definitionList><maml:definitionListItem><maml:term termClass="other"><maml:computerOutputInline>/q</maml:computerOutputInline></maml:term><maml:definition>
<maml:para>Prevents the display of message boxes.</maml:para>
</maml:definition></maml:definitionListItem><maml:definitionListItem><maml:term termClass="other"><maml:computerOutputInline>/c</maml:computerOutputInline></maml:term><maml:definition>
<maml:para>Required. Specifies client setup.</maml:para>
</maml:definition></maml:definitionListItem><maml:definitionListItem><maml:term termClass="other"><maml:computerOutputInline>/d</maml:computerOutputInline></maml:term><maml:definition>
<maml:para>Required. Clears the list of remote servers. Disables the TAPI client by preventing it from using the TAPI service providers that are on the remote servers.</maml:para>
</maml:definition></maml:definitionListItem><maml:definitionListItem><maml:term termClass="other"><maml:computerOutputInline>/?</maml:computerOutputInline></maml:term><maml:definition>
<maml:para>Displays help at the command prompt.</maml:para>
</maml:definition></maml:definitionListItem></maml:definitionList>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
<maml:section>
<maml:title>Additional considerations</maml:title><maml:introduction>
<maml:list class="unordered">
<maml:listItem>
<maml:para>Before a client user can use a phone or line on a telephony server, the telephony server administrator must assign the user to the phone or line.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>The list of telephony servers that is created by this command replaces any existing list of telephony servers available to the client. You cannot use this command to add to the existing list.</maml:para>
</maml:listItem>
</maml:list>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Formatting legend</maml:title><maml:introduction>
<maml:table>
<maml:tableHeader>
<maml:row>
<maml:entry>
<maml:para>Format</maml:para>
</maml:entry>
<maml:entry>
<maml:para>Meaning</maml:para>
</maml:entry></maml:row>
</maml:tableHeader>
<maml:row>
<maml:entry>
<maml:para>Italic</maml:para>
</maml:entry>
<maml:entry>
<maml:para>Information that the user must supply</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para><maml:languageKeyword>Bold </maml:languageKeyword></maml:para>
</maml:entry>
<maml:entry>
<maml:para>Elements that the user must type exactly as shown</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>Ellipsis (...)</maml:para>
</maml:entry>
<maml:entry>
<maml:para>Parameter that can be repeated several times in a command line</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>Between brackets ([])</maml:para>
</maml:entry>
<maml:entry>
<maml:para>Optional items</maml:para>
</maml:entry></maml:row>
</maml:table>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Manage Telephony Servers</maml:linkText><maml:uri href="mshelp://windows/?id=04c2dd08-1240-4d3b-9060-0a7e20c70fbc"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Manage Telephony Service Providers on a Server</maml:linkText><maml:uri href="mshelp://windows/?id=797adf93-52b9-4494-a97b-bd88a5b3cdbb"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Manage Telephony Clients and Users</maml:linkText><maml:uri href="mshelp://windows/?id=1bd21009-0d5f-4808-b614-611aae28ebfb"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Using the TSecImp Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=1404abfe-6e42-4f77-bc99-fbd1e835253a"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Open the Telephony Snap-in</maml:title><maml:introduction>
<maml:para>To manage a telephony server, use the Telephony snap-in.</maml:para>
<maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure.</maml:para>
<maml:procedure><maml:title>To open the Telephony snap-in</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>Click <maml:ui>Start</maml:ui>, then click <maml:ui>Run</maml:ui>, and then enter the command <maml:computerOutputInline>mmc tapimgmt.msc</maml:computerOutputInline>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>If the <maml:ui>User Account Control</maml:ui> dialog box appears, confirm that the action it displays is what you want, and then click <maml:ui>Yes</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>If the telephony server you want to manage is not listed, you can connect to it by following the procedure <maml:navigationLink><maml:linkText>Add or Remove a Server from the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=c5bd4361-b09f-4c67-ae7f-0ade5d28d515"></maml:uri></maml:navigationLink>.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Enable or Disable a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=021de8f8-8344-4758-a287-25c0e0f21d9b"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Designate Telephony Administrators</maml:linkText><maml:uri href="mshelp://windows/?id=46877a57-8c3b-47cf-bc24-72b46f195eec"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Change the Telephony Service Logon Account</maml:linkText><maml:uri href="mshelp://windows/?id=57b7a12f-c630-4f44-b815-1454624537d1"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Update or Refresh Information for a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=f48856a6-6442-402b-a981-1c059c10cdd0"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Telephony Concepts</maml:title><maml:introduction>
<maml:para>This section provides general background information about the Telephony service.</maml:para>
<maml:para>For information about dialing in Windows using Telephony Application Programming Interface (TAPI), see "Changing How Windows Dials Phone Numbers" in the Network and Sharing Center Operations Guide (<maml:navigationLink><maml:linkText>http://go.microsoft.com/fwlink/?linkid=81008</maml:linkText><maml:uri href="http://go.microsoft.com/fwlink/?linkid=81008"></maml:uri></maml:navigationLink>).</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Telephony Overview</maml:linkText><maml:uri href="mshelp://windows/?id=17352588-fbf9-41c8-9fbf-1f76eb931734"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Understanding Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=c1d54e1f-9ca4-4060-9986-63d284b9c1c5"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Using Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=3bdec0f5-77f1-4992-98aa-86f1b17b0f8f"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
</maml:list>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Checklists</maml:linkText><maml:uri href="mshelp://windows/?id=12d86abd-d825-444b-9a83-5a7fad0ac0e9"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Best Practices</maml:linkText><maml:uri href="mshelp://windows/?id=7dd8c6c8-45a9-4e5b-803e-205b17bae213"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony How To...</maml:linkText><maml:uri href="mshelp://windows/?id=503c0fac-03ce-430f-ac43-39342c4c28dc"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Troubleshooting</maml:linkText><maml:uri href="mshelp://windows/?id=380af7cd-3d65-4db4-b7e6-a3a7cfc7a8bf"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual>GIF89a{p , { 0888 <<@@DDD H HL L L$L$P(P(U(U(Y,Y,Y0Y0Y e,]0]4],ai8a8a m<e@e@eqqDi8mHi<muDmHm yLqPqPq$}PuUuHy(, 0Yy,0Y}L]}]}]}4]8aae8eiim@ q4mHqyY]mu4Hqqƅ(}<LPyy0ց4y8U}օPa ΉqHePiqґڕmq֕]uayu}ڝy}ڥڥq ڮҍօڝ ڥƺ H*\ȰÇ#JŋNȱǏ C֪ɓ(S\ɲˋ|I͛8sɳϟ@
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<maml:para>The Telephony service included with Windows Vista® and Windows Server® 2008 supports programs that share the same communication ports and devices through the use of TAPI. Telephony programs use TAPI to communicate with and control the appropriate hardware. TAPI manages the way programs and their call traffic use ports and devices. Telephony service providers provide support for particular devices or classes of devices.</maml:para>
<maml:para><maml:phrase>Telephony remote architecture</maml:phrase></maml:para>
<maml:para><maml:embedObject><maml:objectUri href="mshelp://windows/?id=eb5bd287-db44-4548-b1b2-960a3f0f658e" mimeType="image/gif"><maml:summary>Architecture of telephony service over a network</maml:summary></maml:objectUri></maml:embedObject></maml:para>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Telephony service providers</maml:title><maml:introduction>
<maml:para>Telephony service providers are dynamic-link libraries (DLLs) that translate the commands for a specific telephony device, carrying out the low-level tasks required to communicate over telephone and IP networks.</maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>How telephony makes services available</maml:title><maml:introduction>
<maml:para>The Telephony service prioritizes TAPI requests from different communication programs, so they can run simultaneously while sharing communication ports and devices. Each service provider controls its hardware. For example, one program can use telephony functions to make outgoing calls while other programs are waiting for incoming calls.</maml:para>
<maml:para>Although only one program controls any single call, the devices are available to other programs, and users do not have to close other programs that share a communication port.</maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Supplied telephony service providers</maml:title><maml:introduction>
<maml:para>The following table lists the telephony service providers that are supplied with Windows Vista and Windows Server 2008.</maml:para>
<maml:table>
<maml:tableHeader>
<maml:row>
<maml:entry>
<maml:para>Telephony service provider</maml:para>
</maml:entry>
<maml:entry>
<maml:para>Usage</maml:para>
</maml:entry></maml:row>
</maml:tableHeader>
<maml:row>
<maml:entry>
<maml:para>HID Phone</maml:para>
</maml:entry>
<maml:entry>
<maml:para>Human Interface Device (HID) telephone communications</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>Unimodem 5</maml:para>
</maml:entry>
<maml:entry>
<maml:para>Modems</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>NDIS Proxy</maml:para>
</maml:entry>
<maml:entry>
<maml:para>Connection-oriented network devices using NDIS 5</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>TAPI Kernel-Mode</maml:para>
</maml:entry>
<maml:entry>
<maml:para>Network devices using NDIS 4</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>Windows Remote</maml:para>
</maml:entry>
<maml:entry>
<maml:para>Client-server telephony</maml:para>
</maml:entry></maml:row>
</maml:table>
<maml:alertSet class="note"><maml:title>Note </maml:title>
<maml:para>The IP Telephony H.323 and Multicast Conference telephony service providers that were included in previous versions of Windows are no longer available.</maml:para>
</maml:alertSet>
<maml:para>For more information about telephony service providers, see <maml:navigationLink><maml:linkText>Telephony Service Providers</maml:linkText><maml:uri href="mshelp://windows/?id=f6b7cbad-9155-4aae-908a-bf788d1ac3ff"></maml:uri></maml:navigationLink>.</maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Additional hardware support</maml:title><maml:introduction>
<maml:para>Other telephony service providers can be installed, in addition to telephony hardware or software.</maml:para>
<maml:para>Hardware manufacturers typically supply device drivers for their hardware. To provide telephony services for the hardware, the manufacturers or independent software vendors provide telephony service providers to control the hardware. Each service provider supports at least one device specific to that category of communication, such as a fax board, an ISDN card, a telephone, or a modem. Some service providers support several devices, or even an entire class of devices.</maml:para>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Introduction to Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=44820f38-b1fb-4ae7-b288-93fe2192f80f"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Service Providers</maml:linkText><maml:uri href="mshelp://windows/?id=f6b7cbad-9155-4aae-908a-bf788d1ac3ff"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>PSTN Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=cd4c3665-a90f-4eab-a775-92f48e551004"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>PSTNs, PBXs, and Computer Networks</maml:linkText><maml:uri href="mshelp://windows/?id=53d7275a-2e63-41dd-9976-84944a72ead6"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Telephony Checklists</maml:title><maml:introduction>
<maml:para>The checklists included here help you get started with setting up your telephony servers and clients.</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Checklist: Set Up a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=9985569c-98dd-40a3-b832-a79b7dac7b00"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Checklist: Set Up a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=e8af733d-4cf5-4ec7-80dc-4b4dbb87d261"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
</maml:list>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Best Practices</maml:linkText><maml:uri href="mshelp://windows/?id=7dd8c6c8-45a9-4e5b-803e-205b17bae213"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony How To...</maml:linkText><maml:uri href="mshelp://windows/?id=503c0fac-03ce-430f-ac43-39342c4c28dc"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Concepts</maml:linkText><maml:uri href="mshelp://windows/?id=106fd2ec-2f68-46d5-bd03-88a01730141d"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Troubleshooting</maml:linkText><maml:uri href="mshelp://windows/?id=380af7cd-3d65-4db4-b7e6-a3a7cfc7a8bf"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Using the TSecImp Command-Line Tool</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>TSecImp imports line and phone assignment information from an XML file into the telephony server security file (Tsec.ini). You can also use this command to display the list of telephony service providers and the lines and devices associated with each of them, validate the structure of the XML file without importing the contents, and check domain membership of the users for which you want to add permissions.</maml:para>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>To import an XML file into the Tsec.ini file</maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Syntax</maml:title><maml:introduction>
<maml:para><maml:computerOutputInline>tsecimp -f</maml:computerOutputInline> FileName [{<maml:computerOutputInline>-v</maml:computerOutputInline> | <maml:computerOutputInline>-u</maml:computerOutputInline>}]</maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Parameters</maml:title><maml:introduction>
<maml:definitionList><maml:definitionListItem><maml:term termClass="other"><maml:computerOutputInline>-f</maml:computerOutputInline> FileName</maml:term><maml:definition>
<maml:para>Required. Specifies the name of the XML file that contains the assignment information that you want to import.</maml:para>
</maml:definition></maml:definitionListItem><maml:definitionListItem><maml:term termClass="other"><maml:computerOutputInline>-v</maml:computerOutputInline></maml:term><maml:definition>
<maml:para>Validates the structure of the XML file without importing the information into the Tsec.ini file.</maml:para>
</maml:definition></maml:definitionListItem><maml:definitionListItem><maml:term termClass="other"><maml:computerOutputInline>-u</maml:computerOutputInline></maml:term><maml:definition>
<maml:para>Checks whether each user is a member of the domain specified in the XML file. The computer on which you use this parameter must be connected to the network. This parameter might significantly slow performance if you are processing a large amount of user assignment information.</maml:para>
</maml:definition></maml:definitionListItem></maml:definitionList>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
<maml:section>
<maml:title>To display telephony service providers with their lines and devices</maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Syntax</maml:title><maml:introduction>
<maml:para><maml:computerOutputInline>tsecimp -d</maml:computerOutputInline></maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Parameters</maml:title><maml:introduction>
<maml:definitionList><maml:definitionListItem><maml:term termClass="other"><maml:computerOutputInline>-d</maml:computerOutputInline></maml:term><maml:definition>
<maml:para>Displays a list of installed telephony providers. For each telephony provider, the associated line devices are listed, as well as the IP addresses and users associated with each line device. </maml:para>
</maml:definition></maml:definitionListItem></maml:definitionList>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
<maml:section>
<maml:title>XML file structure</maml:title><maml:introduction>
<maml:para>The XML file from which you want to import assignment information must follow the structure described below.</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:languageKeyword>UserList</maml:languageKeyword> element</maml:para>
<maml:para>The <maml:languageKeyword>UserList</maml:languageKeyword> is the top element of the XML file. </maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:languageKeyword>User</maml:languageKeyword> element</maml:para>
<maml:para>Each <maml:languageKeyword>User</maml:languageKeyword> element contains information about a user who is a member of a domain. Each user might be assigned one or more line devices.</maml:para>
<maml:para>Additionally, each <maml:languageKeyword>User</maml:languageKeyword> element might have an attribute named <maml:languageKeyword>NoMerge</maml:languageKeyword>. When this attribute is specified, all current line device assignments for the user are removed before new ones are made. You can use this attribute to easily remove unwanted user assignments. By default, this attribute is not set.</maml:para>
<maml:para>The <maml:languageKeyword>User</maml:languageKeyword> element must contain a single <maml:languageKeyword>DomainUserName</maml:languageKeyword> element, which specifies the domain and user name of the user. The <maml:languageKeyword>User</maml:languageKeyword> element might also contain one <maml:languageKeyword>FriendlyName</maml:languageKeyword> element, which specifies a friendly name for the user.</maml:para>
<maml:para>The <maml:languageKeyword>User</maml:languageKeyword> element might contain one <maml:languageKeyword>LineList</maml:languageKeyword> element. If a <maml:languageKeyword>LineList</maml:languageKeyword> element is not present, all line devices for this user are removed.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:languageKeyword>LineList</maml:languageKeyword> element</maml:para>
<maml:para>The <maml:languageKeyword>LineList</maml:languageKeyword> element contains information about each line or device that might be assigned to the user. Each <maml:languageKeyword>LineList</maml:languageKeyword> element can contain more than one <maml:languageKeyword>Line</maml:languageKeyword> element. If a <maml:languageKeyword>LineList</maml:languageKeyword> element is not present, all line devices for this user are removed.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:languageKeyword>Line</maml:languageKeyword> element</maml:para>
<maml:para>Each <maml:languageKeyword>Line</maml:languageKeyword> element specifies a line device. You must identify each line device by adding either an <maml:languageKeyword>Address</maml:languageKeyword> element or a <maml:languageKeyword>PermanentID</maml:languageKeyword> element under the <maml:languageKeyword>Line</maml:languageKeyword> element.</maml:para>
<maml:para>For each <maml:languageKeyword>Line</maml:languageKeyword> element, you can set the <maml:languageKeyword>Remove</maml:languageKeyword> attribute. If you set this attribute, the user is no longer assigned that line device. If this attribute is not set, the user gains access to that line device. No error is reported to you if the line device is not available to the user.</maml:para>
</maml:listItem>
</maml:list>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Sample XML file syntax</maml:title><maml:introduction>
<maml:list class="unordered">
<maml:listItem>
<maml:para>The following sample XML code segments illustrate correct usage of the elements defined above. </maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para>The following code removes all line devices assigned to User1 by using the <maml:languageKeyword>NoMerge</maml:languageKeyword> attribute.</maml:para>
<dev:code><UserList>
<User NoMerge="1">
<DomainUser>domain1\user1</DomainUser>
</User>
</UserList></dev:code>
</maml:listItem>
<maml:listItem>
<maml:para>The following code removes all line devices assigned to User1 by using the <maml:languageKeyword>NoMerge</maml:languageKeyword> attribute, before assigning one line with address 99999 by including a <maml:languageKeyword>LineList</maml:languageKeyword> with one <maml:languageKeyword>Line</maml:languageKeyword> element. User1 will have no other lines devices assigned, regardless of whether any line devices were assigned previously.</maml:para>
<dev:code><UserList>
<User NoMerge="1">
<DomainUser>domain1\user1</DomainUser>
<FriendlyName>User1</FriendlyName>
<LineList>
<Line>
<Address>99999</Address>
</Line>
</LineList>
</User>
</UserList></dev:code>
</maml:listItem>
<maml:listItem>
<maml:para>The following code adds one line device for User1 without deleting any previously assigned line devices. </maml:para>
<dev:code><UserList>
<User>
<DomainUser>domain1\user1</DomainUser>
<FriendlyName>User1</FriendlyName>
<LineList>
<Line>
<Address>99999</Address>
</Line>
</LineList>
</User>
</UserList></dev:code>
</maml:listItem>
<maml:listItem>
<maml:para>The following code adds line address 99999 and removes line address 88888 from access by User1.</maml:para>
<dev:code><UserList>
<User>
<DomainUser>domain1\user1</DomainUser>
<FriendlyName>User1</FriendlyName>
<LineList>
<Line>
<Address>99999</Address>
</Line>
<Line Remove="1">
<Address>88888</Address>
</Line>
</LineList>
</User>
</UserList></dev:code>
</maml:listItem>
<maml:listItem>
<maml:para>The following code adds permanent device 1000 and removes line 88888 from access by User1. </maml:para>
<dev:code><UserList>
<User>
<DomainUser>domain1\user1</DomainUser>
<FriendlyName>User1</FriendlyName>
<LineList>
<Line>
<PermanentID>1000</PermanentID>
</Line>
<Line Remove="1">
<Address>88888</Address>
</Line>
</LineList>
</User>
</UserList></dev:code>
</maml:listItem>
</maml:list>
</maml:listItem>
<maml:listItem>
<maml:para>The following sample output appears after the <maml:languageKeyword>-d</maml:languageKeyword> command-line option is specified to display the current telephony server configuration. For each telephony provider, the associated line devices are listed, as well as the addresses and users associated with each line device.</maml:para>
<dev:code>NDIS Proxy TAPI Service Provider
Line: "WAN Miniport (L2TP)"
Permanent ID: 12345678910
NDIS Proxy TAPI Service Provider
Line: "LPT1DOMAIN1\User1"
Permanent ID: 12345678910
Microsoft H.323 Telephony Service Provider
Line: "H323 Line"
Permanent ID: 123456
Addresses:
BLDG1-TAPI32</dev:code>
</maml:listItem>
</maml:list>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section>
<maml:title>Formatting legend</maml:title><maml:introduction>
<maml:table>
<maml:tableHeader>
<maml:row>
<maml:entry>
<maml:para><maml:phrase>Format</maml:phrase></maml:para>
</maml:entry>
<maml:entry>
<maml:para><maml:phrase>Meaning</maml:phrase></maml:para>
</maml:entry></maml:row>
</maml:tableHeader>
<maml:row>
<maml:entry>
<maml:para>Italic </maml:para>
</maml:entry>
<maml:entry>
<maml:para> Information that the user must supply</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para><maml:languageKeyword>Bold</maml:languageKeyword></maml:para>
</maml:entry>
<maml:entry>
<maml:para> Elements that the user must type exactly as shown</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>Between brackets ([])</maml:para>
</maml:entry>
<maml:entry>
<maml:para> Optional items</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>Between braces ({}); choices separated by pipe (|). Example: {even|odd}</maml:para>
</maml:entry>
<maml:entry>
<maml:para> Set of choices from which the user must choose only one</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para><maml:codeInline>Courier font</maml:codeInline> </maml:para>
</maml:entry>
<maml:entry>
<maml:para> Code or program output</maml:para>
</maml:entry></maml:row>
</maml:table>
</maml:introduction></maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Manage Telephony Servers</maml:linkText><maml:uri href="mshelp://windows/?id=04c2dd08-1240-4d3b-9060-0a7e20c70fbc"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Manage Telephony Service Providers on a Server</maml:linkText><maml:uri href="mshelp://windows/?id=797adf93-52b9-4494-a97b-bd88a5b3cdbb"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Manage Telephony Clients and Users</maml:linkText><maml:uri href="mshelp://windows/?id=1bd21009-0d5f-4808-b614-611aae28ebfb"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Using the TcmSetup Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=0c106322-4fdb-4e00-8e24-a066a664b794"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Export Telephony Service Provider Information to a Text File</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>You can use this procedure to export information about your telephony service provider to a text file.</maml:para>
<maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure. Review details about using the appropriate accounts and group memberships at <maml:navigationLink><maml:linkText>http://go.microsoft.com/fwlink/?LinkId=83477</maml:linkText><maml:uri href="http://go.microsoft.com/fwlink/?LinkId=83477"></maml:uri></maml:navigationLink>.</maml:para>
<maml:procedure><maml:title>To add a telephony service provider</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the console tree, double-click the server you want to manage to expand it.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the console tree, click the telephony service provider whose information you want to export.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Action</maml:ui> menu, click <maml:ui>Export List</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the <maml:ui>Export List</maml:ui> dialog box, browse to the folder in which you want to store the file, enter a file name, and click <maml:ui>Save</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Additional considerations</maml:title><maml:introduction>
<maml:list class="unordered">
<maml:listItem>
<maml:para>If the telephony server is not enabled, performing this task does not require administrative credentials. Any user who logs on to the telephony server can export telephony service provider information to a text file. The information that is exported will include a list of telephony lines and phones on the telephony server and the names of users who are assigned to each of the telephony lines or phones.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>If the telephony server is enabled, to view the status of lines or phones for each telephony service provider on the server you must log on to the telephony server as one of the following:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para>A member of the local Administrators group on the telephony server.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>A telephony administrator. For more information, see <maml:navigationLink><maml:linkText>Designate Telephony Administrators</maml:linkText><maml:uri href="mshelp://windows/?id=46877a57-8c3b-47cf-bc24-72b46f195eec"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>A user who is assigned to a line or phone on the telephony server.</maml:para>
</maml:listItem>
</maml:list>
<maml:para>Members of the local Administrators group on the telephony server and telephony administrators can export the names of users who are assigned to each of the telephony lines or phones on the server. However, a user who is assigned to a line or phone on the server cannot export the names of other users who are assigned to lines or phones on the server. </maml:para>
</maml:listItem>
</maml:list>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Add a Telephony Service Provider on a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=3e2e5f0f-2b33-47fb-abef-6d009188f41a"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Configure Telephony Service Providers on a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=adf70d4d-8829-4761-8ac8-f9c3124bad83"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>View the Status of the Lines or Phones for a Telephony Service Provider</maml:linkText><maml:uri href="mshelp://windows/?id=ea6cb0f1-ebda-4408-8af1-14f3368c6b28"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Enable Auto Updates for Telephony Devices</maml:linkText><maml:uri href="mshelp://windows/?id=44e9bc71-b342-47dd-9ccd-cab9b7b8a512"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Telephony Overview</maml:title><maml:introduction>
<maml:para>Telephony Application Programming Interface (TAPI) integrates telecommunications with the computer. TAPI supports both traditional (that is public switched telephone network or PSTN) and IP telephony to provide voice, data, and video communication. Supported hardware includes sound and video cards, modems, Integrated Services Digital Network (ISDN) lines, Asynchronous Transfer Mode (ATM) networks, and cameras. With this, you can communicate over direct connections to local computers, phone lines, local area networks (LANs), wide area networks (WANs), and the Internet.</maml:para>
<maml:para>In addition to making and receiving calls, programs can use TAPI to provide enhanced telephony features such as caller ID, call routing, voice mail, and video conferencing. Communication programs might identify the caller, recall and display caller information, and even prioritize or route a call, based on customer information.</maml:para>
<maml:para>With TAPI, there is a common standard so that communication programs can control telephony functions for data, fax, and voice calls:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para>TAPI manages all signaling between a computer and a telephone network, including basic functions such as dialing, answering, and hanging up a call.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>TAPI includes supplementary functions that are found in PBX, ISDN, and other phone systems, such as hold, transfer, conference, and call park.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>TAPI provides access to features that are customized by specific service providers, with built-in extensibility to accommodate additional telephony features and networks.</maml:para>
</maml:listItem>
</maml:list>
<maml:para>HyperTerminal and Network Connections are communication programs that use TAPI and that are provided with the Windows Vista® and Windows Server® 2008 operating systems. Fax Services, another communication program that uses TAPI, is available on an optional basis. You can also install other Microsoft or non-Microsoft programs to provide additional telephony support. The common interface that TAPI provides enables different communication programs to work together and share communication devices.</maml:para>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Understanding Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=c1d54e1f-9ca4-4060-9986-63d284b9c1c5"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Using Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=3bdec0f5-77f1-4992-98aa-86f1b17b0f8f"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Remove Users from Telephony Lines or Phones</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>You can perform this procedure to remove a user's access to a telephony line or phone. After you perform this procedure, telephony client programs run by the user cannot use the line or phone on the telephony server.</maml:para>
<maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure. Review details about using the appropriate accounts and group memberships at <maml:navigationLink><maml:linkText>http://go.microsoft.com/fwlink/?LinkId=83477</maml:linkText><maml:uri href="http://go.microsoft.com/fwlink/?LinkId=83477"></maml:uri></maml:navigationLink>.</maml:para>
<maml:procedure><maml:title>To remove a telephony user from a line or phone</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the console tree, click the service provider you want to manage. To find the service provider, double-click <maml:ui>Telephony</maml:ui>, double-click the server you want to manage, and then click the service provider for the line you want to assign.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the details pane, under <maml:ui>Line Name</maml:ui> or <maml:ui>Phone Name</maml:ui>, click the line or phone.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Action</maml:ui> menu, click <maml:ui>Edit Users</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the <maml:ui>Edit Users</maml:ui> dialog box, under <maml:ui>Assigned Users</maml:ui>, select a user, and then click <maml:ui>Remove</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Additional considerations</maml:title><maml:introduction>
<maml:list class="unordered">
<maml:listItem>
<maml:para>To perform this procedure, you must be a member of the Administrators group on the local computer, or you must be designated as a telephony administrator. For more information, see <maml:navigationLink><maml:linkText>Designate Telephony Administrators</maml:linkText><maml:uri href="mshelp://windows/?id=46877a57-8c3b-47cf-bc24-72b46f195eec"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>You can remove multiple users from telephony lines or phones at one time by using the <maml:phrase>TSecImp</maml:phrase> command. For more information, see <maml:navigationLink><maml:linkText>Using the TSecImp Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=1404abfe-6e42-4f77-bc99-fbd1e835253a"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
</maml:list>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Assign a Telephony User to a Line or a Phone</maml:linkText><maml:uri href="mshelp://windows/?id=6d70f51f-fcbb-478c-b8d0-caf895f3216c"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Specify Telephony Servers on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=e4c343dd-fa2c-42c9-9dab-2393a11b23eb"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Add a Telephony Service Provider on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=30774b35-5031-440f-b93c-c4766c823f32"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Configure a Telephony Service Provider on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=09463257-169a-4329-9048-5279f009619b"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Manage Telephony Clients and Users</maml:title><maml:introduction>
<maml:para>This section contains procedures that enable you to manage your telephony client computers and their users:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Assign a Telephony User to a Line or a Phone</maml:linkText><maml:uri href="mshelp://windows/?id=6d70f51f-fcbb-478c-b8d0-caf895f3216c"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Remove Users from Telephony Lines or Phones</maml:linkText><maml:uri href="mshelp://windows/?id=1b961c69-09e2-406d-8442-0cdd5cb5b816"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Specify Telephony Servers on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=e4c343dd-fa2c-42c9-9dab-2393a11b23eb"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Add a Telephony Service Provider on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=30774b35-5031-440f-b93c-c4766c823f32"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Configure a Telephony Service Provider on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=09463257-169a-4329-9048-5279f009619b"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
</maml:list>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Manage Telephony Servers</maml:linkText><maml:uri href="mshelp://windows/?id=04c2dd08-1240-4d3b-9060-0a7e20c70fbc"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Manage Telephony Service Providers on a Server</maml:linkText><maml:uri href="mshelp://windows/?id=797adf93-52b9-4494-a97b-bd88a5b3cdbb"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Using the TSecImp Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=1404abfe-6e42-4f77-bc99-fbd1e835253a"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Using the TcmSetup Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=0c106322-4fdb-4e00-8e24-a066a664b794"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>User Interface: Manage Telephony Servers</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>The <maml:replaceable>ServerName</maml:replaceable><maml:ui> Properties</maml:ui> dialog box allows you to enable or disable the Telephony Server component on your Microsoft® computer. You can configure the user account that the service uses to log on, who can be an administrator, and how frequently the status of the telephony devices attached to your computer is updated</maml:para>
</maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Setup Tab</maml:title><maml:introduction>
<maml:para>The <maml:ui>Setup</maml:ui> tab configures the Telephony service and who can administer it.</maml:para>
<maml:table>
<maml:row>
<maml:entry>
<maml:para><maml:ui>Enable telephony server check box</maml:ui></maml:para>
</maml:entry>
<maml:entry>
<maml:para>Checking this check box turns on the Telephony Server features on this computer.</maml:para>
<maml:para>Clearing the check box turns off all Telephony Server features on the computer.</maml:para>
<maml:para>Changing this setting requires the Telephony service to be restarted and may drop any calls currently in progress.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para><maml:ui>User Name</maml:ui></maml:para>
</maml:entry>
<maml:entry>
<maml:para>Specifies the user account that the Telephony service uses to run.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para><maml:ui>Password</maml:ui></maml:para>
</maml:entry>
<maml:entry>
<maml:para>Specifies the password to the user account that the Telephony service uses to run.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para><maml:ui>Telephony administrators</maml:ui></maml:para>
</maml:entry>
<maml:entry>
<maml:para>The <maml:ui>Administrators</maml:ui> list box identifies the user accounts that currently have the privileges to administer the telephony service.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para><maml:ui>Add</maml:ui></maml:para>
</maml:entry>
<maml:entry>
<maml:para>Displays a <maml:ui>Select Users</maml:ui> dialog box for you to identify user accounts to be added to the list of Telephony Server administrators.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para><maml:ui>Remove</maml:ui></maml:para>
</maml:entry>
<maml:entry>
<maml:para>Removes the selected user account from the list of Telephony Server administrators.</maml:para>
</maml:entry></maml:row>
</maml:table>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Auto Updates Tab</maml:title><maml:introduction>
<maml:para>Telephony Server can keep track of the status of the telephony devices attached to the computer. If you choose to enable automatic status updates, you can specify the interval at which Telephony Server implements those updates.</maml:para>
<maml:table>
<maml:row>
<maml:entry>
<maml:para><maml:ui>Enable device status auto updates</maml:ui></maml:para>
</maml:entry>
<maml:entry>
<maml:para>Checking this check box specifies that Telephony Server is to update the status of the telephony devices attached to the computer at the interval specified below.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para><maml:ui>Interval</maml:ui></maml:para>
</maml:entry>
<maml:entry>
<maml:para>Specifies the number of hour and minutes between queries on the status of the telephony devices attached to the computer.</maml:para>
</maml:entry></maml:row>
</maml:table>
</maml:introduction></maml:section>
</maml:sections>
</maml:section></maml:sections></maml:content><maml:relatedLinks type="seeAlso"><maml:title>See Also</maml:title><maml:navigationLink><maml:linkText>Telephony Checklists</maml:linkText><maml:uri href="mshelp://windows/?id=12d86abd-d825-444b-9a83-5a7fad0ac0e9"></maml:uri></maml:navigationLink><maml:navigationLink><maml:linkText>Telephony Best Practices</maml:linkText><maml:uri href="mshelp://windows/?id=7dd8c6c8-45a9-4e5b-803e-205b17bae213"></maml:uri></maml:navigationLink><maml:navigationLink><maml:linkText>Telephony How To...</maml:linkText><maml:uri href="mshelp://windows/?id=503c0fac-03ce-430f-ac43-39342c4c28dc"></maml:uri></maml:navigationLink><maml:navigationLink><maml:linkText>Telephony Concepts</maml:linkText><maml:uri href="mshelp://windows/?id=106fd2ec-2f68-46d5-bd03-88a01730141d"></maml:uri></maml:navigationLink><maml:navigationLink><maml:linkText>Telephony Troubleshooting</maml:linkText><maml:uri href="mshelp://windows/?id=380af7cd-3d65-4db4-b7e6-a3a7cfc7a8bf"></maml:uri></maml:navigationLink></maml:relatedLinks></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Add a Telephony Service Provider on a Telephony Client</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>You can use this procedure to make an additional telephony service provider available to your telephony service clients.</maml:para>
<maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure.</maml:para>
<maml:procedure><maml:title>To add a telephony service provider on a telephony client</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>Open <maml:ui>Phone and Modem Options</maml:ui> in Control Panel.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Advanced</maml:ui> tab, click <maml:ui>Add</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the <maml:ui>Add Provider</maml:ui> dialog box, under <maml:ui>Telephony providers</maml:ui>, click the service provider, then click <maml:ui>Add</maml:ui>.</maml:para>
<maml:para>If the telephony service provider that you want to add does not appear in this list, you must install the appropriate driver files for the telephony service provider.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Additional considerations</maml:title><maml:introduction>
<maml:list class="unordered">
<maml:listItem>
<maml:para>In order for telephony clients to find the telephony service providers on a telephony server, they must be configured to find the server. For more information see <maml:navigationLink><maml:linkText>Specify Telephony Servers on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=e4c343dd-fa2c-42c9-9dab-2393a11b23eb"></maml:uri></maml:navigationLink>. </maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>This procedure only adds telephony service providers that are already installed on your hard drive in the %Systemroot%\system32 folder. Use the setup or installation program provided by the hardware manufacturer to install the driver files for a new telephony service provider. </maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>The setup program of a hardware manufacturer typically adds the new telephony service provider to the list on the <maml:ui>Advanced</maml:ui> tab of <maml:ui>Phone and Modem Options</maml:ui>. If a telephony service provider is not listed on the <maml:ui>Advanced</maml:ui> tab after you run the setup program, use this procedure to add the service provider. If it is not listed in the <maml:ui>Add Provider</maml:ui> dialog box, see documentation from the hardware manufacturer for further instructions.</maml:para>
</maml:listItem>
</maml:list>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Assign a Telephony User to a Line or a Phone</maml:linkText><maml:uri href="mshelp://windows/?id=6d70f51f-fcbb-478c-b8d0-caf895f3216c"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Remove Users from Telephony Lines or Phones</maml:linkText><maml:uri href="mshelp://windows/?id=1b961c69-09e2-406d-8442-0cdd5cb5b816"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Configure a Telephony Service Provider on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=09463257-169a-4329-9048-5279f009619b"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Telephony Troubleshooting</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>What problem are you having?</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>One or more client computers cannot see the telephony server</maml:linkText><maml:uri href="mshelp://windows/?id=380af7cd-3d65-4db4-b7e6-a3a7cfc7a8bf#BKMK_1"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Client computers cannot see lines on the telephony server</maml:linkText><maml:uri href="mshelp://windows/?id=380af7cd-3d65-4db4-b7e6-a3a7cfc7a8bf#BKMK_2"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>A user cannot see lines or phones on the telephony server even though the server is set up correctly and the lines or phones have been assigned to the user</maml:linkText><maml:uri href="mshelp://windows/?id=380af7cd-3d65-4db4-b7e6-a3a7cfc7a8bf#BKMK_3"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>A program fails to start after a user canceled out of the telephony location information dialog box</maml:linkText><maml:uri href="mshelp://windows/?id=380af7cd-3d65-4db4-b7e6-a3a7cfc7a8bf#BKMK_4"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>A user cannot see a new line on the telephony server, even though the server administrator has assigned the user to the line</maml:linkText><maml:uri href="mshelp://windows/?id=380af7cd-3d65-4db4-b7e6-a3a7cfc7a8bf#BKMK_5"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>A telephony program dials a long distance number incorrectly</maml:linkText><maml:uri href="mshelp://windows/?id=380af7cd-3d65-4db4-b7e6-a3a7cfc7a8bf#BKMK_6"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
</maml:list>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section address="BKMK_1">
<maml:title>One or more client computers cannot see the telephony server.</maml:title><maml:introduction>
<maml:para><maml:phrase>Cause:</maml:phrase> The server cannot be reached on the network because it is not set up correctly.</maml:para>
<maml:para><maml:phrase>Solution:</maml:phrase> Ensure the following:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para>The client computers can successfully log on to a domain.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>The client computers can successfully contact the server by using the <maml:phrase>ping</maml:phrase> command.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>That the telephony server has been configured correctly.</maml:para>
</maml:listItem>
</maml:list>
<maml:para><maml:phrase>See also:</maml:phrase> <maml:navigationLink><maml:linkText>Manage Telephony Servers</maml:linkText><maml:uri href="mshelp://windows/?id=04c2dd08-1240-4d3b-9060-0a7e20c70fbc"></maml:uri></maml:navigationLink>.</maml:para>
</maml:introduction></maml:section>
<maml:section address="BKMK_2">
<maml:title>Client computers cannot see lines on the telephony server.</maml:title><maml:introduction>
<maml:para><maml:phrase>Cause:</maml:phrase> The telephony server has not been set up correctly, or users have not been authorized to access lines on the server.</maml:para>
<maml:para><maml:phrase>Solution:</maml:phrase> When a TAPI-based program accesses lines on the telephony server, the user who is running the program process is first authenticated. For the user to see the lines, the lines must have been assigned to the user. Ensure that the server has been set up correctly and that the user is assigned lines on the server.</maml:para>
<maml:para><maml:phrase>See also:</maml:phrase> <maml:navigationLink><maml:linkText>Manage Telephony Servers</maml:linkText><maml:uri href="mshelp://windows/?id=04c2dd08-1240-4d3b-9060-0a7e20c70fbc"></maml:uri></maml:navigationLink>; <maml:navigationLink><maml:linkText>Assign a Telephony User to a Line or a Phone</maml:linkText><maml:uri href="mshelp://windows/?id=6d70f51f-fcbb-478c-b8d0-caf895f3216c"></maml:uri></maml:navigationLink>. </maml:para>
</maml:introduction></maml:section>
<maml:section address="BKMK_3">
<maml:title>A user cannot see lines or phones on the telephony server even though the server is set up correctly and the lines or phones have been assigned to the user.</maml:title><maml:introduction>
<maml:para><maml:phrase>Cause:</maml:phrase> The client computer has not been enabled to use the telephony server.</maml:para>
<maml:para><maml:phrase>Solution:</maml:phrase> Use <maml:phrase>tcmsetup</maml:phrase> on the client computer to specify the telephony server.</maml:para>
<maml:para><maml:phrase>See also:</maml:phrase> <maml:navigationLink><maml:linkText>Specify Telephony Servers on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=e4c343dd-fa2c-42c9-9dab-2393a11b23eb"></maml:uri></maml:navigationLink>; <maml:navigationLink><maml:linkText>Using the TcmSetup Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=0c106322-4fdb-4e00-8e24-a066a664b794"></maml:uri></maml:navigationLink>.</maml:para>
</maml:introduction></maml:section>
<maml:section address="BKMK_4">
<maml:title>A program fails to start after a user canceled out of the telephony location information dialog box.</maml:title><maml:introduction>
<maml:para><maml:phrase>Cause:</maml:phrase> The program requires TAPI to translate addresses, but address translation requires current telephony location information, which has not been specified.</maml:para>
<maml:para><maml:phrase>Solution:</maml:phrase> When the location information dialog box is displayed, the user must enter the country/region, local area code, external line access settings, and select tone or pulse dialing. The user can instead create a location for telephony.</maml:para>
<maml:para><maml:phrase>See also:</maml:phrase> "Changing How Windows Dials Phone Numbers" in the Network and Sharing Center Operations Guide (<maml:navigationLink><maml:linkText>http://go.microsoft.com/fwlink/?linkid=81008</maml:linkText><maml:uri href="http://go.microsoft.com/fwlink/?linkid=81008"></maml:uri></maml:navigationLink>).</maml:para>
</maml:introduction></maml:section>
<maml:section address="BKMK_5">
<maml:title>A user cannot see a new line on the telephony server, even though the server administrator has assigned the user to the line.</maml:title><maml:introduction>
<maml:para><maml:phrase>Cause:</maml:phrase> When you assign a logged-on user to a line on the telephony server, the new settings will not be available until the user restarts the Telephony service on the client computer.</maml:para>
<maml:para><maml:phrase>Solution:</maml:phrase> Stop all client TAPI-based programs on the client so that the Telephony service will shut down. When the client programs restart, they can see the newly allocated lines. If you cannot get TAPI to shut down, restart the client computer.</maml:para>
<maml:para><maml:phrase>See also:</maml:phrase> <maml:navigationLink><maml:linkText>Manage Telephony Clients and Users</maml:linkText><maml:uri href="mshelp://windows/?id=1bd21009-0d5f-4808-b614-611aae28ebfb"></maml:uri></maml:navigationLink>.</maml:para>
</maml:introduction></maml:section>
<maml:section address="BKMK_6">
<maml:title>A telephony program dials a long distance number incorrectly.</maml:title><maml:introduction>
<maml:para><maml:phrase>Cause:</maml:phrase> The program is not sending the correct number to TAPI.</maml:para>
<maml:para><maml:phrase>Solution:</maml:phrase> Check that the number is entered correctly. If the long distance dialing rules for the country/region code are not being implemented, try entering the phone number in canonical address format:</maml:para>
<maml:para><maml:phrase>+</maml:phrase><maml:replaceable>Country/RegionCode</maml:replaceable><maml:phrase>(</maml:phrase><maml:replaceable>AreaCode</maml:replaceable><maml:phrase>)</maml:phrase><maml:replaceable>SubscriberNumber</maml:replaceable></maml:para>
<maml:para>This is a universal address format for telephone numbers, and it is recognized by TAPI. The format distinguishes the country/region code, area code, and number, so TAPI will dial according to the dialing rules for the country or region.</maml:para>
<maml:para><maml:phrase>See also:</maml:phrase> "Dialing Rules and Conical Address Format" in the Network and Sharing Center Technical Reference (<maml:navigationLink><maml:linkText>http://go.microsoft.com/fwlink/?linkid=81010</maml:linkText><maml:uri href="http://go.microsoft.com/fwlink/?linkid=81010"></maml:uri></maml:navigationLink>).</maml:para>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Checklists</maml:linkText><maml:uri href="mshelp://windows/?id=12d86abd-d825-444b-9a83-5a7fad0ac0e9"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Best Practices</maml:linkText><maml:uri href="mshelp://windows/?id=7dd8c6c8-45a9-4e5b-803e-205b17bae213"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony How To...</maml:linkText><maml:uri href="mshelp://windows/?id=503c0fac-03ce-430f-ac43-39342c4c28dc"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Concepts</maml:linkText><maml:uri href="mshelp://windows/?id=106fd2ec-2f68-46d5-bd03-88a01730141d"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Using Telephony</maml:title><maml:introduction>
<maml:para>This section covers:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Information about Phone Dialing in Windows</maml:linkText><maml:uri href="mshelp://windows/?id=6825d150-3796-42b8-a1f7-6dcc4de6733f"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Telephony Hardware Requirements</maml:linkText><maml:uri href="mshelp://windows/?id=91b3efb4-08b8-42d6-9571-97a12037f203"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Eliminating Acoustic Echo</maml:linkText><maml:uri href="mshelp://windows/?id=41e4f11f-1380-4616-aea8-adcdd9ba9e8a"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Setting Up the PSTN Server and Client</maml:linkText><maml:uri href="mshelp://windows/?id=95360b2d-ca68-4aca-b30f-a180bd847717"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Managing Telephony from the Command Line</maml:linkText><maml:uri href="mshelp://windows/?id=05647f3d-b2f4-4d3d-b48e-8f0776f47b23"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
</maml:list>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Overview</maml:linkText><maml:uri href="mshelp://windows/?id=17352588-fbf9-41c8-9fbf-1f76eb931734"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Understanding Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=c1d54e1f-9ca4-4060-9986-63d284b9c1c5"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Add a Telephony Service Provider on a Telephony Server</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>You can use this procedure to make additional telephony service providers available on your telephony server.</maml:para>
<maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure. Review details about using the appropriate accounts and group memberships at <maml:navigationLink><maml:linkText>http://go.microsoft.com/fwlink/?LinkId=83477</maml:linkText><maml:uri href="http://go.microsoft.com/fwlink/?LinkId=83477"></maml:uri></maml:navigationLink>.</maml:para>
<maml:procedure><maml:title>To add a telephony service provider</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the console tree, click the server you want to manage.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Action</maml:ui> menu, click <maml:ui>Manage Providers</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the <maml:ui>Telephony Providers</maml:ui> dialog box, click <maml:ui>Add</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the <maml:ui>Add Provider</maml:ui> dialog box, under <maml:ui>Available telephony providers</maml:ui>, select the telephony service provider that you want to add, and then click <maml:ui>Add</maml:ui>.</maml:para>
<maml:para>If the telephony service provider you want to add does not appear in this list, you must install the appropriate driver files for the telephony service provider. For more information, see "Additional considerations" in this topic.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the <maml:ui>Telephony Providers</maml:ui> dialog box, review the list of installed telephony service providers to confirm that the provider was added to the list, and then click <maml:ui>Close</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Additional considerations</maml:title><maml:introduction>
<maml:list class="unordered">
<maml:listItem>
<maml:para>After you add a telephony service provider, the Telephony snap-in might not display the lines and phones supported by the service provider until after the computer is restarted.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>If the telephony driver is not listed in the <maml:ui>Available telephony drivers</maml:ui> list in the <maml:ui>Add Provider</maml:ui> dialog box, you must install the driver files in the %Systemroot%\system32 folder. Usually you can use the setup program on an installation disk for a telephony device. For additional information, see the installation instructions for your telephony device.</maml:para>
</maml:listItem>
</maml:list>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Designate Telephony Administrators</maml:linkText><maml:uri href="mshelp://windows/?id=46877a57-8c3b-47cf-bc24-72b46f195eec"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Configure Telephony Service Providers on a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=adf70d4d-8829-4761-8ac8-f9c3124bad83"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>View the Status of the Lines or Phones for a Telephony Service Provider</maml:linkText><maml:uri href="mshelp://windows/?id=ea6cb0f1-ebda-4408-8af1-14f3368c6b28"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Export Telephony Service Provider Information to a Text File</maml:linkText><maml:uri href="mshelp://windows/?id=170238d0-59d5-41da-abb5-58c1a1de014f"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Enable Auto Updates for Telephony Devices</maml:linkText><maml:uri href="mshelp://windows/?id=44e9bc71-b342-47dd-9ccd-cab9b7b8a512"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Eliminating Acoustic Echo</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>Acoustic echo is a common problem with audio conferencing systems. It originates in the local audio loopback that occurs when your microphone picks up audio signals from your speaker, and sends it back to the other participant along with your voice. The other participant hears this echo of his or her own voice as he or she speaks. For example:</maml:para>
<maml:list class="ordered">
<maml:listItem>
<maml:para>Alice and Bob are participating in a call or conference.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Alice speaks into her microphone.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Bob hears Alice's voice played by his speaker.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Bob's microphone also picks up and transmits Alice's voice.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Alice can now hear an echo of her own voice, with a slight delay due to the round-trip transmission time.</maml:para>
</maml:listItem>
</maml:list>
<maml:para>Acoustic echo can be caused or exacerbated when very sensitive microphones are used, speaker volume is turned up very high, or the microphone and speaker are very close to one another. Besides being annoying, this can prevent normal conversation among participants in a conference.</maml:para>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Eliminate echo with audio headsets</maml:title><maml:introduction>
<maml:para>One of the easiest ways to completely eliminate acoustic echo is to use audio headsets. These play audio at low volume very close to a conference participant's ears. This prevents the microphone from picking up the audio signal.</maml:para>
<maml:para>Many different audio headsets are available to use with personal computers. These have connectors designed to fit into the audio jacks on sound cards. Many also have built-in microphones that enhance audio quality by staying a constant distance from a person's mouth, even while one moves or changes position.</maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Eliminate echo with acoustic echo cancellation</maml:title><maml:introduction>
<maml:para>In Windows Vista and Windows Server 2008, TAPI provides support for acoustic echo cancellation (AEC). During the process of AEC, a digital signal processor electronically compares the speaker signal to the microphone signal, and then subtracts the speaker signal from the microphone signal. In this way, AEC prevents the speaker sound from being fed back into the microphone and transmitted as an echo.</maml:para>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Information about Phone Dialing in Windows</maml:linkText><maml:uri href="mshelp://windows/?id=6825d150-3796-42b8-a1f7-6dcc4de6733f"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Hardware Requirements</maml:linkText><maml:uri href="mshelp://windows/?id=91b3efb4-08b8-42d6-9571-97a12037f203"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Setting Up the PSTN Server and Client</maml:linkText><maml:uri href="mshelp://windows/?id=95360b2d-ca68-4aca-b30f-a180bd847717"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Managing Telephony from the Command Line</maml:linkText><maml:uri href="mshelp://windows/?id=05647f3d-b2f4-4d3d-b48e-8f0776f47b23"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual>GIF89a p , $$$$ 0$0<8@<<<@0@PDH8La L P(PPPP0Y e,]D]u8a8aaaa@eqPiu<muHm y yPq }Yu(}(uuu, 0Yy0La4]8aaei
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C}c` ;<maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Introduction to Telephony</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>Telephony Application Programming Interface (TAPI) provides a uniform set of commands for any supported telephony device that is connected to your computer. TAPI is implemented in Windows Vista and Windows Server 2008 by the Telephony service. Programs that are compliant with TAPI do not have to know the specific hardware you are using to communicate. The Telephony service and the appropriate telephony service provider do all of the translating and interacting with the hardware on the application's behalf.</maml:para>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>How telephony works</maml:title><maml:introduction>
<maml:para>When you use a Windows Vista or Windows Server 2008 family program to send faxes, connect to a telephone, or perform other TAPI-supported activities, there are three layers of software that enable you to use a telephony device: a TAPI-compliant program, the Telephony service, and a telephony service provider:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para>A telephony program enables you to make phone calls, or send and receive data or faxes. Microsoft and independent software vendors provide programs that incorporate TAPI-compliant functionality. For example, dial-up networking, included with Windows Vista and Windows Server 2008, uses the Telephony service to interact with your modem or ISDN hardware to dial phone numbers.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>The Telephony service receives TAPI requests from the program, and provides common functions to those applications, such as dialing a modem.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>A telephony service provider translates the commands for a specific telephony device or telephony protocol. Telephony service providers for modems and several telephony protocols are installed with Windows Vista and Windows Server 2008, and others are provided by independent hardware vendors.</maml:para>
</maml:listItem>
</maml:list>
<maml:para><maml:phrase>The three layers of telephony on Windows</maml:phrase></maml:para>
<maml:para><maml:embedObject><maml:objectUri href="mshelp://windows/?id=22227ec8-98d1-4700-97a8-541b3540601e" mimeType="image/gif"><maml:summary>TAPI's three layers</maml:summary></maml:objectUri></maml:embedObject></maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>How telephony works with telephony hardware</maml:title><maml:introduction>
<maml:para>In place of proprietary solutions that are difficult and expensive to implement, TAPI defines a single set of commands allowing hardware and software to come from different sources. When a telephony program requests an action, the Telephony service determines which telephony service provider supports the device, and then the service provider sends the appropriate commands to the device.</maml:para>
<maml:para>For example, the Unimodem (Universal Modem) 5 service provider is installed with the Windows Vista and Windows Server 2008 operating systems. When a program on the client computer initiates the dialing of a phone number, the Telephony service sends the appropriate commands to the Unimodem 5 Service Provider, and it sends the correct sequence of commands for dialing the number on the particular modem attached to the client computer. The program does not need to know anything about the modem. </maml:para>
<maml:para>With the Telephony service and its telephony service providers, the Windows provides a telephony platform. Windows Vista and Windows Server 2008 serve as the operator that interconnects computer and telephony resources to direct and manage calls. TAPI-compliant telephony program can provide solutions ranging from complete small office systems or home office systems to a PBX client interface that integrate the computer and telephone networks of an organization.</maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>How telephony makes resources available to users</maml:title><maml:introduction>
<maml:para>Network users make calls over <maml:newTerm>lines</maml:newTerm>. They may also use <maml:newTerm>phones</maml:newTerm> for call management and control. These calls are supported by the telephony service providers. A telephony administrator makes telephony resources on a server, such as lines and phones, available to users.</maml:para>
</maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Lines</maml:title><maml:introduction>
<maml:para>In telephony, a line is any media stream (data, voice, or video) supported by a telephony service provider. For a modem, the line represents an actual telephone line. For other devices, it can represent another media stream, such as a gateway to the Internet. Calls are made by using a line provided by a telephony service provider. A single line can support more than one call at a time, such as with call waiting and conferencing. The telephony service provider determines how physical devices are represented by telephony lines. </maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Phones</maml:title><maml:introduction>
<maml:para>A phone in telephony represents terminal equipment that is supported by a telephony service provider. In telephony, a "phone" closely models a physical telephone, but might not be actual hardware. It includes the concepts of a hookswitch, handset, speaker, microphone, display, lamps, and programmable buttons. As with an actual telephone on your desk, a phone may be used without actually making calls to someone else. For example, you can use a telephone handset to listen to or retrieve voice mail messages.</maml:para>
<maml:para>A phone does not have to represent actual hardware; it can be emulated in software. For instance, this type of phone might be a program that uses TAPI or a telephony service provider. A physical phone is not required to manage a media stream and, although all telephony service providers support lines, not all telephony service providers support phones.</maml:para>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section>
<maml:title>How TAPI supports telephony</maml:title><maml:introduction>
<maml:para>The Windows Vista and Windows Server 2008 operating systems support computer-telephony integration, from simple small office or home-based solutions to full-scale, enterprise-wide solutions. Low-level telephony solutions enable an individual to:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para>Use a computer as an answering machine or voice mailbox.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Use a computer to send and receive faxes.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Use a microphone and speaker or a speakerphone connected to a multimedia computer as a phone system.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Log on to a computer from a remote location.</maml:para>
</maml:listItem>
</maml:list>
<maml:para>These solutions are typically supported by a direct connection from a desktop computer to a phone line with a modem. Enterprise-wide solutions rely on a network and enable an organization to:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para>Use a computer either as a multiline phone system or as a multifunction PBX controller.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Provide a voice mail system across your entire enterprise.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Provide a fax system across your entire enterprise.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Provide on-demand audio information services that allow callers to retrieve pre-recorded or computer-generated text-to-speech information.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Fax information to customers on demand, based on touch-tone keys or other input.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Implement automatic, list-based dialing for telemarketing.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Deliver database information related to a call (such as a customer profile or account information) at the same time it is switched to a desktop.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Create a single, easy-to-use client program to manage all communications, such as voice, pager, e-mail, and conferencing.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Provide dial-up access to the network.</maml:para>
</maml:listItem>
</maml:list>
<maml:para>On a network, a hardware interface adapter on a server connects the LAN to a public or private telephone network. The adapter is supported by a telephony service provider. Programs running on the server provide calling features such as conferencing, transferring, forwarding, holding, and automatic redialing. The server controls the calls going through the network and out onto the PBX.</maml:para>
<maml:para>Client programs provide voice, video, fax, and data communications for the user. The Telephony service on the client uses the Windows Remote Service Provider to communicate over the network with the telephony service providers on the server, and the actual telephony services are provided by the telephony service providers managing telephony devices on the server.</maml:para>
</maml:introduction></maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Service Providers</maml:linkText><maml:uri href="mshelp://windows/?id=f6b7cbad-9155-4aae-908a-bf788d1ac3ff"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>PSTN Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=cd4c3665-a90f-4eab-a775-92f48e551004"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>PSTNs, PBXs, and Computer Networks</maml:linkText><maml:uri href="mshelp://windows/?id=53d7275a-2e63-41dd-9976-84944a72ead6"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>How Telephony Supports Programs and Hardware</maml:linkText><maml:uri href="mshelp://windows/?id=10855b93-0d2c-4ae9-85ba-a7fe05a9b152"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Enable Auto Updates for Telephony Devices</maml:title><maml:introduction>
<maml:para>You can use this procedure to specify that the telephony server update the status information for the devices that are attached to it, such as lines and phones, automatically, at an interval you select.</maml:para>
<maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure.</maml:para>
<maml:procedure><maml:title>To enable auto updates for telephony devices</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink>. </maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the console tree, click the server you want to manage.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Action</maml:ui> menu, click <maml:ui>Properties</maml:ui>, and then click the <maml:ui>Auto Updates</maml:ui> tab.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>Select the <maml:ui>Enable device status auto updates</maml:ui> check box.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>Next to <maml:ui>Interval</maml:ui>, type the <maml:ui>Hours</maml:ui> and <maml:ui>Minutes</maml:ui> between automatic updates.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Add a Telephony Service Provider on a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=3e2e5f0f-2b33-47fb-abef-6d009188f41a"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Configure Telephony Service Providers on a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=adf70d4d-8829-4761-8ac8-f9c3124bad83"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>View the Status of the Lines or Phones for a Telephony Service Provider</maml:linkText><maml:uri href="mshelp://windows/?id=ea6cb0f1-ebda-4408-8af1-14f3368c6b28"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Export Telephony Service Provider Information to a Text File</maml:linkText><maml:uri href="mshelp://windows/?id=170238d0-59d5-41da-abb5-58c1a1de014f"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Designate Telephony Administrators</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>Telephony administrators have the ability to manage the Telephony service, and can manage the users, telephony lines, and phones. </maml:para>
<maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure. Review details about using the appropriate accounts and group memberships at <maml:navigationLink><maml:linkText>http://go.microsoft.com/fwlink/?LinkId=83477</maml:linkText><maml:uri href="http://go.microsoft.com/fwlink/?LinkId=83477"></maml:uri></maml:navigationLink>.</maml:para>
<maml:procedure><maml:title>To designate telephony administrators</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the console tree, click the server you want to manage.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Action</maml:ui> menu, click <maml:ui>Properties</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Setup</maml:ui> tab, in <maml:ui>Telephony administrators</maml:ui>, click <maml:ui>Add</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the <maml:ui>Select Users</maml:ui> dialog box, click <maml:ui>Locations</maml:ui>, and then click the domain where the user account is located.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In <maml:ui>Enter the object names to select</maml:ui>, type the name of the user to be designated as a telephony administrator, and then click <maml:ui>OK</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Additional considerations</maml:title><maml:introduction>
<maml:list class="unordered">
<maml:listItem>
<maml:para>Members of the Administrators group can administer the Telephony service without performing this procedure. By using this procedure, you can grant authority to manage the telephony server to users that are not members of the Administrators group.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>If the user's domain is not listed in the <maml:ui>Locations</maml:ui> dialog box, try specifying the domain in <maml:ui>Enter the object names to select</maml:ui> by using the following format:</maml:para>
<maml:para><maml:replaceable>domain</maml:replaceable>\<maml:replaceable>username</maml:replaceable></maml:para>
</maml:listItem>
</maml:list>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Add or Remove a Server from the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=c5bd4361-b09f-4c67-ae7f-0ade5d28d515"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Enable or Disable a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=021de8f8-8344-4758-a287-25c0e0f21d9b"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Change the Telephony Service Logon Account</maml:linkText><maml:uri href="mshelp://windows/?id=57b7a12f-c630-4f44-b815-1454624537d1"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Update or Refresh Information for a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=f48856a6-6442-402b-a981-1c059c10cdd0"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Telephony Server</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>The Telephony service implements Telephony Application Programming Interface (TAPI) services to support programs that effectively work the same way over intranets, the Internet, and traditional public phone networks. This Help file provides information for configuring and managing telephony servers and clients.</maml:para>
<maml:para>You can use the Telephony Microsoft Management Console (MMC) snap-in to manage the telephony servers on your network.</maml:para>
<maml:para>A telephony server manages telecommunications equipment, such as a Private Branch Exchange (PBX), through the use of TAPI-compatible software provided by the equipment vendor. TAPI provides a standard infrastructure for client computers to communicate with the telecom equipment across the network.</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Telephony Checklists</maml:linkText><maml:uri href="mshelp://windows/?id=12d86abd-d825-444b-9a83-5a7fad0ac0e9"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Telephony Best Practices</maml:linkText><maml:uri href="mshelp://windows/?id=7dd8c6c8-45a9-4e5b-803e-205b17bae213"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Telephony How To...</maml:linkText><maml:uri href="mshelp://windows/?id=503c0fac-03ce-430f-ac43-39342c4c28dc"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Telephony Concepts</maml:linkText><maml:uri href="mshelp://windows/?id=106fd2ec-2f68-46d5-bd03-88a01730141d"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Telephony Troubleshooting</maml:linkText><maml:uri href="mshelp://windows/?id=380af7cd-3d65-4db4-b7e6-a3a7cfc7a8bf"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
</maml:list>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Telephony How To...</maml:title><maml:introduction>
<maml:para>This section describes how to perform common administrative tasks on your telephony server and clients:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Manage Telephony Servers</maml:linkText><maml:uri href="mshelp://windows/?id=04c2dd08-1240-4d3b-9060-0a7e20c70fbc"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Manage Telephony Service Providers on a Server</maml:linkText><maml:uri href="mshelp://windows/?id=797adf93-52b9-4494-a97b-bd88a5b3cdbb"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Manage Telephony Clients and Users</maml:linkText><maml:uri href="mshelp://windows/?id=1bd21009-0d5f-4808-b614-611aae28ebfb"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Using the TSecImp Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=1404abfe-6e42-4f77-bc99-fbd1e835253a"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Using the TcmSetup Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=0c106322-4fdb-4e00-8e24-a066a664b794"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
</maml:list>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Best Practices</maml:linkText><maml:uri href="mshelp://windows/?id=7dd8c6c8-45a9-4e5b-803e-205b17bae213"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Concepts</maml:linkText><maml:uri href="mshelp://windows/?id=106fd2ec-2f68-46d5-bd03-88a01730141d"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Troubleshooting</maml:linkText><maml:uri href="mshelp://windows/?id=380af7cd-3d65-4db4-b7e6-a3a7cfc7a8bf"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>PSTNs, PBXs, and Computer Networks</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>In telephony, desktop computers interact with telephony hardware. Most PBXs implement the computer-telephony integration (CTI) link by using hardware that connects the PBX to one or more computers. Communication between a PBX and computers is rarely straightforward, because many vendors implement the CTI link differently. Furthermore, there is no standard for encoding data on the CTI link. As a result, computer-based telephony programs often need to understand the switch's proprietary language, which requires a separate driver. By using TAPI, you can use one API that many programs can use to request telephony services, and supply one translator (called a <maml:newTerm>telephony service provider</maml:newTerm>) for each PBX or other piece of telephony hardware. </maml:para>
<maml:para>Windows supplies several telephony service providers. The telephony service provider that enables telephony client-server functionality is the Microsoft Windows Remote Service Provider. Proprietary hardware might require additional telephony service providers, which are normally packaged with the hardware or available from the equipment manufacturer.</maml:para>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Microsoft Windows client-server components</maml:title><maml:introduction>
<maml:para>Windows includes the following components that support client-server CTI.</maml:para>
</maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Server-side components</maml:title><maml:introduction>
<maml:para>The following components are available on the telephony server:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:phrase>Telephony snap-in</maml:phrase>. Enables administrators to administer and monitor a telephony server, lines, phones, and users.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:phrase>Telephony service provider</maml:phrase>. Translates between the generalized commands created by the Telephony service and the proprietary commands that the hardware uses. Provided by the hardware vendor.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:phrase>Telephony service</maml:phrase>. On the server side, communicates with the remote service provider running on the clients. Also communicates with telephony programs running on the server, such as the client manager program.</maml:para>
</maml:listItem>
</maml:list>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Client-side components</maml:title><maml:introduction>
<maml:para>The following components must run on the client or appear on the client:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:phrase>Telephony service.</maml:phrase> Communicates with client-side telephony programs by using the TAPI interface layer and acts as a link between those programs and the Windows Remote Service Provider.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:phrase>Windows Remote Service Provider</maml:phrase>. Communicates over the network with the Telephony service running on the telephony server.</maml:para>
</maml:listItem>
</maml:list>
<maml:para>Note that these components do not include client-side TAPI-based programs. Some general purpose programs use TAPI. Specialized programs, such as those that manage call centers, are provided by independent software or hardware vendors.</maml:para>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Introduction to Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=44820f38-b1fb-4ae7-b288-93fe2192f80f"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Service Providers</maml:linkText><maml:uri href="mshelp://windows/?id=f6b7cbad-9155-4aae-908a-bf788d1ac3ff"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>PSTN Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=cd4c3665-a90f-4eab-a775-92f48e551004"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>How Telephony Supports Programs and Hardware</maml:linkText><maml:uri href="mshelp://windows/?id=10855b93-0d2c-4ae9-85ba-a7fe05a9b152"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Change the Telephony Service Logon Account</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>The service account is the user account under which the Telephony service runs. </maml:para>
<maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure. Review details about using the appropriate accounts and group memberships at <maml:navigationLink><maml:linkText>http://go.microsoft.com/fwlink/?LinkId=83477</maml:linkText><maml:uri href="http://go.microsoft.com/fwlink/?LinkId=83477"></maml:uri></maml:navigationLink>.</maml:para>
<maml:procedure><maml:title>To change the Telephony service logon account</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the console tree, click the server you want to manage. </maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Action</maml:ui> menu, click <maml:ui>Properties</maml:ui>. </maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Setup</maml:ui> tab, in <maml:ui>Account Information</maml:ui>, click <maml:ui>Choose User</maml:ui>. </maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the <maml:ui>Select User</maml:ui> dialog box, click <maml:ui>Locations</maml:ui>, and then click the domain where the account is located. </maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In <maml:ui>Enter the object name to select</maml:ui>, type the name of the account, and then click <maml:ui>OK</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Additional considerations</maml:title><maml:introduction>
<maml:para>If the user's domain is not listed in the <maml:ui>Locations</maml:ui> dialog box, try specifying the domain in <maml:ui>Enter the object name to select</maml:ui> by using the following format:</maml:para>
<maml:para><maml:replaceable>domain</maml:replaceable>\<maml:replaceable>username</maml:replaceable></maml:para>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Add or Remove a Server from the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=c5bd4361-b09f-4c67-ae7f-0ade5d28d515"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Enable or Disable a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=021de8f8-8344-4758-a287-25c0e0f21d9b"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Designate Telephony Administrators</maml:linkText><maml:uri href="mshelp://windows/?id=46877a57-8c3b-47cf-bc24-72b46f195eec"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Update or Refresh Information for a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=f48856a6-6442-402b-a981-1c059c10cdd0"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Information about Phone Dialing in Windows</maml:title><maml:introduction>
<maml:para>When you need to dial a phone number using a TAPI-compliant program, you must provide the phone number to TAPI in a way that it can interpret and correctly dial the number from your current location. For information about how TAPI phone numbers are formatted, and to configure how Windows dials those numbers, see "Changing How Windows Dials Phone Numbers" in the Network and Sharing Center Operations Guide (<maml:navigationLink><maml:linkText>http://go.microsoft.com/fwlink/?linkid=81008</maml:linkText><maml:uri href="http://go.microsoft.com/fwlink/?linkid=81008"></maml:uri></maml:navigationLink>).</maml:para>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Hardware Requirements</maml:linkText><maml:uri href="mshelp://windows/?id=91b3efb4-08b8-42d6-9571-97a12037f203"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Eliminating Acoustic Echo</maml:linkText><maml:uri href="mshelp://windows/?id=41e4f11f-1380-4616-aea8-adcdd9ba9e8a"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Setting Up the PSTN Server and Client</maml:linkText><maml:uri href="mshelp://windows/?id=95360b2d-ca68-4aca-b30f-a180bd847717"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Managing Telephony from the Command Line</maml:linkText><maml:uri href="mshelp://windows/?id=05647f3d-b2f4-4d3d-b48e-8f0776f47b23"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Assign a Telephony User to a Line or a Phone</maml:title><maml:introduction><maml:para>You can perform this procedure to allow your users to use a telephony line or phone on the telephony server. After you perform this procedure, telephony client programs run by the user can use the line or phone on the telephony server.</maml:para><maml:para>A user added for a phone or line must be in the same domain as the telephony server or in a domain that has a two-way trust relationship with the domain containing the server.</maml:para><maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure. Review details about using the appropriate accounts and group memberships at <maml:navigationLink><maml:linkText>http://go.microsoft.com/fwlink/?LinkId=83477</maml:linkText><maml:uri href="http://go.microsoft.com/fwlink/?LinkId=83477"></maml:uri></maml:navigationLink>.</maml:para></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:procedure><maml:title>To assign a telephony user to a line or phone</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink>. </maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the console tree, click the service provider you want to manage. To find the service provider, double-click <maml:ui>Telephony</maml:ui>, double-click the server you want to manage, and then click the service provider for the line you want to assign.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the details pane, under <maml:ui>Line Name</maml:ui> or <maml:ui>Phone Name</maml:ui>, click the line or phone.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Action</maml:ui> menu, click <maml:ui>Edit Users</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the <maml:ui>Edit Users</maml:ui> dialog box, click <maml:ui>Add</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the <maml:ui>Select Users</maml:ui> dialog box, click <maml:ui>Locations</maml:ui>, and then click the domain where the user is located.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In <maml:ui>Enter the object names to select</maml:ui>, enter the name of the user to be assigned a line or phone, and then click <maml:ui>OK</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Additional considerations</maml:title><maml:introduction>
<maml:list class="unordered">
<maml:listItem>
<maml:para>To perform this procedure, you must be a member of the Administrators group on the local computer, or you must be designated as a telephony administrator. For more information, see <maml:navigationLink><maml:linkText>Designate Telephony Administrators</maml:linkText><maml:uri href="mshelp://windows/?id=46877a57-8c3b-47cf-bc24-72b46f195eec"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>By default, members of groups with administrative credentials for a telephony server already have access to all telephony lines or phones on that server and therefore do not need to be assigned lines or phones on the server. Members of the local Administrators group can access all lines or phones on that server from any other computer in the domain. Members of the Domain Admins group can access all telephony lines and phones on all servers in the domain.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>If the user's domain is not listed in the <maml:ui>Locations</maml:ui> dialog box, try specifying the domain in <maml:ui>Enter the object names to select</maml:ui> by using the following format:</maml:para>
<maml:para><maml:replaceable>domain</maml:replaceable>\<maml:replaceable>username</maml:replaceable></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>You can also use the TSecImp command-line tool to assign lines and phones to users at one time by importing the assignments from an XML file. For more information, see <maml:navigationLink><maml:linkText>Using the TSecImp Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=1404abfe-6e42-4f77-bc99-fbd1e835253a"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Before a user can use the telephony line or phone, the telephony server must be specified on the client computer. For more information, see <maml:navigationLink><maml:linkText>Specify Telephony Servers on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=e4c343dd-fa2c-42c9-9dab-2393a11b23eb"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
</maml:list>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Remove Users from Telephony Lines or Phones</maml:linkText><maml:uri href="mshelp://windows/?id=1b961c69-09e2-406d-8442-0cdd5cb5b816"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Specify Telephony Servers on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=e4c343dd-fa2c-42c9-9dab-2393a11b23eb"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Add a Telephony Service Provider on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=30774b35-5031-440f-b93c-c4766c823f32"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Configure a Telephony Service Provider on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=09463257-169a-4329-9048-5279f009619b"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Manage Telephony Service Providers on a Server</maml:title><maml:introduction>
<maml:para>This section includes procedures that enable you to manage the telephony service providers on your telephony server:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Add a Telephony Service Provider on a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=3e2e5f0f-2b33-47fb-abef-6d009188f41a"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Configure Telephony Service Providers on a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=adf70d4d-8829-4761-8ac8-f9c3124bad83"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>View the Status of the Lines or Phones for a Telephony Service Provider</maml:linkText><maml:uri href="mshelp://windows/?id=ea6cb0f1-ebda-4408-8af1-14f3368c6b28"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Export Telephony Service Provider Information to a Text File</maml:linkText><maml:uri href="mshelp://windows/?id=170238d0-59d5-41da-abb5-58c1a1de014f"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Enable Auto Updates for Telephony Devices</maml:linkText><maml:uri href="mshelp://windows/?id=44e9bc71-b342-47dd-9ccd-cab9b7b8a512"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
</maml:list>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Manage Telephony Servers</maml:linkText><maml:uri href="mshelp://windows/?id=04c2dd08-1240-4d3b-9060-0a7e20c70fbc"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Manage Telephony Clients and Users</maml:linkText><maml:uri href="mshelp://windows/?id=1bd21009-0d5f-4808-b614-611aae28ebfb"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Using the TSecImp Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=1404abfe-6e42-4f77-bc99-fbd1e835253a"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Using the TcmSetup Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=0c106322-4fdb-4e00-8e24-a066a664b794"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Telephony Best Practices</maml:title><maml:introduction>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:phrase>Typically, any computer with enough processing power to run Windows Server can act as a telephony server, linking client computers to hardware, such as a Private Branch Exchange (PBX).</maml:phrase></maml:para>
<maml:para>Other services, especially server-side telephony programs, may have different requirements.</maml:para>
<maml:para>Remember that, if the telephony server is the PBX, it may make additional processing demands.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:phrase>Obtain service provider components required to communicate with a PBX from a PBX vendor or reseller.</maml:phrase></maml:para>
<maml:para>The Telephony service does not include the service provider components required to communicate with a PBX. </maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:phrase>Like networking software, a telephony program must be secured to protect privacy and data integrity.</maml:phrase></maml:para>
<maml:para>The Telephony service must run on a computer that is a member of a Active Directory Domain Services (AD DS) domain, and all telephony client users must have valid domain accounts. The domain administrator defines which users have permission to communicate with the PBX, and the telephony server administrator defines which lines those users can access.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:phrase>Telephony client and users must be in the same domain as, or in a domain trusted by the telephony server.</maml:phrase></maml:para>
<maml:para>Make sure that telephony clients and telephony users are in the same domain as a telephony server or in a domain that has a two-way trust relationship with the domain containing the server.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:phrase>Specify the telephony server on a telephony client or install the Windows Remote Service Provider to make lines or phones available to the client users.</maml:phrase></maml:para>
<maml:para>TAPI is automatically installed on computers running Windows 2000, Windows XP, Windows Server 2003, Windows Vista, and Windows Server 2008. If your clients or your telephony server are running Windows 2000, you must specify a server on the telephony clients before the server's lines are available to the client users. On newer operating systems, you can use the Windows Remote Service Provider on clients so that they can automatically detect the server and configure themselves properly.</maml:para>
<maml:para>For more information, see <maml:navigationLink><maml:linkText>Specify Telephony Servers on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=e4c343dd-fa2c-42c9-9dab-2393a11b23eb"></maml:uri></maml:navigationLink> and <maml:navigationLink><maml:linkText>Add a Telephony Service Provider on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=30774b35-5031-440f-b93c-c4766c823f32"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
</maml:list>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Checklists</maml:linkText><maml:uri href="mshelp://windows/?id=12d86abd-d825-444b-9a83-5a7fad0ac0e9"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony How To...</maml:linkText><maml:uri href="mshelp://windows/?id=503c0fac-03ce-430f-ac43-39342c4c28dc"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Concepts</maml:linkText><maml:uri href="mshelp://windows/?id=106fd2ec-2f68-46d5-bd03-88a01730141d"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Troubleshooting</maml:linkText><maml:uri href="mshelp://windows/?id=380af7cd-3d65-4db4-b7e6-a3a7cfc7a8bf"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Telephony Hardware Requirements</maml:title><maml:introduction>
<maml:para>To hook up a regular (PSTN) phone line to your local computer, you must have a voice modem. To send and receive faxes in addition to making voice or data calls, you must have a fax modem.</maml:para>
<maml:para>To use IP telephony service providers (available from third-party vendors), your computer must have a sound card, video camera, speakers, and a microphone (or headset). </maml:para>
<maml:para>To support speech and hearing simultaneously, you must have a full-duplex sound card.</maml:para>
<maml:para>To include video communications, you must have a video capture card.</maml:para>
<maml:para>You might need to install other hardware for special telephony programs. For example, to connect trunk lines for a personal computer-based telephony server or cables to connect to a PBX system, you might need expansion cards. For additional information about your telephony hardware requirements, consult your hardware vendor or hardware documentation.</maml:para>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Information about Phone Dialing in Windows</maml:linkText><maml:uri href="mshelp://windows/?id=6825d150-3796-42b8-a1f7-6dcc4de6733f"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Eliminating Acoustic Echo</maml:linkText><maml:uri href="mshelp://windows/?id=41e4f11f-1380-4616-aea8-adcdd9ba9e8a"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Setting Up the PSTN Server and Client</maml:linkText><maml:uri href="mshelp://windows/?id=95360b2d-ca68-4aca-b30f-a180bd847717"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Managing Telephony from the Command Line</maml:linkText><maml:uri href="mshelp://windows/?id=05647f3d-b2f4-4d3d-b48e-8f0776f47b23"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Setting Up the PSTN Server and Client</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>Telephony programs can use telephony devices controlled by both local and remote telephony service providers. For remote devices, the Telephony server controls user access to lines and phones. The Windows Remote Service Provider on client computers gives users access to telephony devices on remote servers. The following instructions summarize how to set up the telephony server and clients.</maml:para>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Select a server that is part of a domain</maml:title><maml:introduction>
<maml:para>Make sure that the server that will be used as a telephony server is part of a domain and that the domain is trusted by the telephony users' domains. Add telephony clients to this domain or a trusted domain. Clients cannot be logged on to more than one domain at a time.</maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Administer the telephony server</maml:title><maml:introduction>
<maml:para>Log on to the server as an administrator. Administrators of the Telephony service must be in the same domain as the server or in trusted domains. Use the Telephony snap-in in the Microsoft Management Console (MMC) to administer the Telephony service on the local computer. To open the Telephony snap-in, see <maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink>.</maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Enable the telephony server</maml:title><maml:introduction>
<maml:para>The telephony server is automatically installed with Windows Server 2008. To begin using the telephony server, you must first enable it, and then specify the logon account for the Telephony service on the server. You can also specify additional telephony administrators. They do not have to have administrative credentials on the entire server.</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para>Use the Telephony snap-in to enable the telephony server. For more information, see <maml:navigationLink><maml:linkText>Enable or Disable a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=021de8f8-8344-4758-a287-25c0e0f21d9b"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>When you enable the telephony server, enter the user name and password of the domain user account to run the Telephony service on the server. (For more information, see <maml:navigationLink><maml:linkText>Change the Telephony Service Logon Account</maml:linkText><maml:uri href="mshelp://windows/?id=57b7a12f-c630-4f44-b815-1454624537d1"></maml:uri></maml:navigationLink>.) This account must be in the Administrators group on the server. It must also be in the same domain as the server or in a fully trusted domain. You might want to create a special account in the domain for this purpose. If you do, use an easily recognizable name, such as TAPI_ADMIN.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Designate individuals who will administer the telephony server. For more information, see <maml:navigationLink><maml:linkText>Designate Telephony Administrators</maml:linkText><maml:uri href="mshelp://windows/?id=46877a57-8c3b-47cf-bc24-72b46f195eec"></maml:uri></maml:navigationLink>. This procedure enables you to allow users who do not have administrative credentials on the telephony server to administer the Telephony service. This procedure does not give users additional administrator rights and permissions on the server. Users who have administrative credentials on the telephony server can administer the Telephony service just as they can administer any other service on the computer. These users must be in the same domain as the telephony server or in fully trusted domains.</maml:para>
</maml:listItem>
</maml:list>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Provide access to telephony service providers</maml:title><maml:introduction>
<maml:para>Specify which users have access to the telephony service providers on the telephony server. This task is also performed in the Telephony snap-in. You can do this by assigning users to a line or phone belonging to the service providers. For more information, see <maml:navigationLink><maml:linkText>Assign a Telephony User to a Line or a Phone</maml:linkText><maml:uri href="mshelp://windows/?id=6d70f51f-fcbb-478c-b8d0-caf895f3216c"></maml:uri></maml:navigationLink>. Users need to be in the same domain as the telephony server or in a trusted domain. If you need to delete a user, follow the steps in <maml:navigationLink><maml:linkText>Remove Users from Telephony Lines or Phones</maml:linkText><maml:uri href="mshelp://windows/?id=1b961c69-09e2-406d-8442-0cdd5cb5b816"></maml:uri></maml:navigationLink>.</maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Set up the telephony clients</maml:title><maml:introduction>
<maml:para>You must specify the telephony servers to be used by the client. For more information, see <maml:navigationLink><maml:linkText>Specify Telephony Servers on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=e4c343dd-fa2c-42c9-9dab-2393a11b23eb"></maml:uri></maml:navigationLink>. The clients must be in the same domain as the telephony server or in fully trusted domains.</maml:para>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Information about Phone Dialing in Windows</maml:linkText><maml:uri href="mshelp://windows/?id=6825d150-3796-42b8-a1f7-6dcc4de6733f"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Hardware Requirements</maml:linkText><maml:uri href="mshelp://windows/?id=91b3efb4-08b8-42d6-9571-97a12037f203"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Eliminating Acoustic Echo</maml:linkText><maml:uri href="mshelp://windows/?id=41e4f11f-1380-4616-aea8-adcdd9ba9e8a"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Managing Telephony from the Command Line</maml:linkText><maml:uri href="mshelp://windows/?id=05647f3d-b2f4-4d3d-b48e-8f0776f47b23"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Checklist: Set Up a Telephony Server</maml:title><maml:introduction>
<maml:table>
<maml:tableHeader>
<maml:row>
<maml:entry>
<maml:para>Step</maml:para>
</maml:entry>
<maml:entry>
<maml:para>Reference</maml:para>
</maml:entry></maml:row>
</maml:tableHeader>
<maml:row>
<maml:entry>
<maml:para>Review key concepts.</maml:para>
</maml:entry>
<maml:entry>
<maml:para>See <maml:navigationLink><maml:linkText>Telephony Concepts</maml:linkText><maml:uri href="mshelp://windows/?id=106fd2ec-2f68-46d5-bd03-88a01730141d"></maml:uri></maml:navigationLink>.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>For the telephony server, set up or select a computer that is running the Windows Server 2008 operating system. The server must either be in the same domain as the telephony clients, or be in a domain that has a two-way trust relationship with the domain containing the telephony clients.</maml:para>
</maml:entry>
<maml:entry>
<maml:para>See "Understanding Trusts" on the Microsoft Web site (<maml:navigationLink><maml:linkText>http://go.microsoft.com/fwlink/?LinkId=80972</maml:linkText><maml:uri href="http://go.microsoft.com/fwlink/?LinkId=80972"></maml:uri></maml:navigationLink>).</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>Install telephony hardware and software on the telephony server.</maml:para>
</maml:entry>
<maml:entry>
<maml:para>See manufacturer's documentation.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>Enable the telephony server.</maml:para>
</maml:entry>
<maml:entry>
<maml:para>See <maml:navigationLink><maml:linkText>Enable or Disable a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=021de8f8-8344-4758-a287-25c0e0f21d9b"></maml:uri></maml:navigationLink>.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>Specify a logon account for the telephony server. You can create a specific account, such as TAPI_ADMIN.</maml:para>
</maml:entry>
<maml:entry>
<maml:para>See <maml:navigationLink><maml:linkText>Change the Telephony Service Logon Account</maml:linkText><maml:uri href="mshelp://windows/?id=57b7a12f-c630-4f44-b815-1454624537d1"></maml:uri></maml:navigationLink>.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>Designate telephony administrators who are not in the Administrators group on the telephony server.</maml:para>
</maml:entry>
<maml:entry>
<maml:para>See <maml:navigationLink><maml:linkText>Designate Telephony Administrators</maml:linkText><maml:uri href="mshelp://windows/?id=46877a57-8c3b-47cf-bc24-72b46f195eec"></maml:uri></maml:navigationLink>.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>Assign telephony users to lines or phones.</maml:para>
</maml:entry>
<maml:entry>
<maml:para>See <maml:navigationLink><maml:linkText>Assign a Telephony User to a Line or a Phone</maml:linkText><maml:uri href="mshelp://windows/?id=6d70f51f-fcbb-478c-b8d0-caf895f3216c"></maml:uri></maml:navigationLink>.</maml:para>
</maml:entry></maml:row>
</maml:table>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Checklist: Set Up a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=e8af733d-4cf5-4ec7-80dc-4b4dbb87d261"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Configure Telephony Service Providers on a Telephony Server</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>You can use this procedure to configure the telephony service providers available on your telephony server.</maml:para>
<maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure. Review details about using the appropriate accounts and group memberships at <maml:navigationLink><maml:linkText>http://go.microsoft.com/fwlink/?LinkId=83477</maml:linkText><maml:uri href="http://go.microsoft.com/fwlink/?LinkId=83477"></maml:uri></maml:navigationLink>.</maml:para>
<maml:procedure><maml:title>To configure a telephony service provider</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink>. </maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the console tree, click the server you want to manage.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Action</maml:ui> menu, click <maml:ui>Manage Providers</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>Select the telephony service provider you want to configure, and then click <maml:ui>Configure</maml:ui>.</maml:para>
<maml:para>If <maml:ui>Configure</maml:ui> is not available, then the telephony service provider does not have any settings that you can change.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Additional considerations</maml:title><maml:introduction>
<maml:list class="unordered">
<maml:listItem>
<maml:para>To perform this procedure, you must be a member of the Administrators group on the local computer, or you must be designated as a telephony administrator. For more information, see <maml:navigationLink><maml:linkText>Designate Telephony Administrators</maml:linkText><maml:uri href="mshelp://windows/?id=46877a57-8c3b-47cf-bc24-72b46f195eec"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>The settings you can change depend on the telephony service provider.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>You can also configure telephony service providers on the local computer using <maml:ui>Phone and Modem Options</maml:ui> in Control Panel.</maml:para>
</maml:listItem>
</maml:list>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Add a Telephony Service Provider on a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=3e2e5f0f-2b33-47fb-abef-6d009188f41a"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>View the Status of the Lines or Phones for a Telephony Service Provider</maml:linkText><maml:uri href="mshelp://windows/?id=ea6cb0f1-ebda-4408-8af1-14f3368c6b28"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Export Telephony Service Provider Information to a Text File</maml:linkText><maml:uri href="mshelp://windows/?id=170238d0-59d5-41da-abb5-58c1a1de014f"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Enable Auto Updates for Telephony Devices</maml:linkText><maml:uri href="mshelp://windows/?id=44e9bc71-b342-47dd-9ccd-cab9b7b8a512"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Understanding Telephony</maml:title><maml:introduction>
<maml:para>This section covers the following topics:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Introduction to Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=44820f38-b1fb-4ae7-b288-93fe2192f80f"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>Telephony Service Providers</maml:linkText><maml:uri href="mshelp://windows/?id=f6b7cbad-9155-4aae-908a-bf788d1ac3ff"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>PSTN Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=cd4c3665-a90f-4eab-a775-92f48e551004"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>PSTNs, PBXs, and Computer Networks</maml:linkText><maml:uri href="mshelp://windows/?id=53d7275a-2e63-41dd-9976-84944a72ead6"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>How Telephony Supports Programs and Hardware</maml:linkText><maml:uri href="mshelp://windows/?id=10855b93-0d2c-4ae9-85ba-a7fe05a9b152"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
</maml:list>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Overview</maml:linkText><maml:uri href="mshelp://windows/?id=17352588-fbf9-41c8-9fbf-1f76eb931734"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Using Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=3bdec0f5-77f1-4992-98aa-86f1b17b0f8f"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Add or Remove a Server from the Telephony Snap-in</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>With the Telephony MMC snap-in you can manage all of the Telephony servers in your organization. To see additional servers in your console, or remove those that you no longer need, follow these procedures.</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>To add a telephony server to the snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=c5bd4361-b09f-4c67-ae7f-0ade5d28d515#bkmk_1"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:navigationLink><maml:linkText>To remove a telephony server from the snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=c5bd4361-b09f-4c67-ae7f-0ade5d28d515#bkmk_2"></maml:uri></maml:navigationLink></maml:para>
</maml:listItem>
</maml:list>
<maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure.</maml:para>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section address="bkmk_1"><maml:title></maml:title><maml:introduction>
<maml:procedure><maml:title>To add a telephony server to the snap-in</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the console tree, click <maml:ui>Telephony</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Action</maml:ui> menu, click <maml:ui>Add Computer</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the <maml:ui>Select Computer</maml:ui> dialog box, click <maml:ui>Locations</maml:ui>, and then click the domain where the server is located.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In <maml:ui>Enter the object name to select</maml:ui>, enter the name of the telephony server to manage, and then click <maml:ui>OK</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Additional considerations</maml:title><maml:introduction>
<maml:para>The Telephony service must be enabled on the computer you want to administer. For more information, see <maml:navigationLink><maml:linkText>Enable or Disable a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=021de8f8-8344-4758-a287-25c0e0f21d9b"></maml:uri></maml:navigationLink>.</maml:para>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
<maml:section address="bkmk_2"><maml:title></maml:title><maml:introduction>
<maml:procedure><maml:title>To remove a telephony server from the snap-in</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the console tree, click the server you want to remove.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Action</maml:ui> menu, click <maml:ui>Delete</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Additional considerations</maml:title><maml:introduction>
<maml:para>This procedure removes the server from the Telephony snap-in. It does not disable it or prevent it from being used by telephony clients. To disable a telephony server, see <maml:navigationLink><maml:linkText>Enable or Disable a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=021de8f8-8344-4758-a287-25c0e0f21d9b"></maml:uri></maml:navigationLink>.</maml:para>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Enable or Disable a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=021de8f8-8344-4758-a287-25c0e0f21d9b"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Designate Telephony Administrators</maml:linkText><maml:uri href="mshelp://windows/?id=46877a57-8c3b-47cf-bc24-72b46f195eec"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Change the Telephony Service Logon Account</maml:linkText><maml:uri href="mshelp://windows/?id=57b7a12f-c630-4f44-b815-1454624537d1"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Update or Refresh Information for a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=f48856a6-6442-402b-a981-1c059c10cdd0"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>PSTN Telephony</maml:title><maml:introduction>
<maml:para>The public switched telephone network (PSTN) is a traditional, circuit-switched network that is optimized for real-time voice communication. When you call someone, you close a switch by dialing and establish a circuit with the other party. The PSTN guarantees quality of service by dedicating the circuit to your call until you hang up the telephone. Whether you and your party are talking or silent, you continue to use the same circuit until you hang up.</maml:para>
<maml:para>Telephony services in Windows Vista and Windows Server 2008 enable programs to communicate easily over the traditional telephone network. Telephony server provides support for the direct connection to a PSTN network, automatic phone dialing, and interfaces for conference calling, voice mail, and caller ID.</maml:para>
<maml:para>Telephony services helps make the Windows Vista and Windows Server 2008 operations systems a powerful and flexible platform for developing and using computer-telephony integration (CTI) programs. Programs can build on the Telephony service client-server support to provide a graphical interface for system administration and enhanced services, such as voice mail, call queuing, call forwarding, telephony-computer integration, and speech recognition. Besides enabling individual programs to provide telephony services, the Telephony service manages the telephony devices, so that more than one program using a line can remain active simultaneously. One program can wait for a call while another is dialing out.</maml:para>
<maml:para>In a client-server environment, telephony can be managed like any other network service. You can specify the lines and phones available to specific users and use domain security to control access to telephony resources. Telephony service providers and all stored parameters can be updated across a LAN, making it easy to set up, use, and manage resources without regard to physical location.</maml:para>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Introduction to Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=44820f38-b1fb-4ae7-b288-93fe2192f80f"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Telephony Service Providers</maml:linkText><maml:uri href="mshelp://windows/?id=f6b7cbad-9155-4aae-908a-bf788d1ac3ff"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>PSTNs, PBXs, and Computer Networks</maml:linkText><maml:uri href="mshelp://windows/?id=53d7275a-2e63-41dd-9976-84944a72ead6"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>How Telephony Supports Programs and Hardware</maml:linkText><maml:uri href="mshelp://windows/?id=10855b93-0d2c-4ae9-85ba-a7fe05a9b152"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>User Interface: Manage Telephony Service Providers</maml:title><maml:introduction>
<maml:para>Telephony Providers are software components that allow your Telephony Server to manage specific types of telephony devices.</maml:para>
</maml:introduction><maml:content><maml:sections><maml:section>
<maml:title>Telephony Providers dialog box</maml:title><maml:introduction>
<maml:para>The Telephony Providers dialog box displays the current providers that are installed and available to the telephony users on your computer.</maml:para>
<maml:table>
<maml:row>
<maml:entry>
<maml:para><maml:ui>Add</maml:ui></maml:para>
</maml:entry>
<maml:entry>
<maml:para>Opens the <maml:ui>Add Provider</maml:ui> dialog box which displays the currently available providers on your computer and allows you to install them for use.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para><maml:ui>Remove</maml:ui></maml:para>
</maml:entry>
<maml:entry>
<maml:para>Uninstalls the selected telephony provider. To use the provider again, you must click <maml:ui>Add</maml:ui> and reinstall the provider.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para><maml:ui>Configure</maml:ui></maml:para>
</maml:entry>
<maml:entry>
<maml:para>Allows you to configure any provider specific options. The choices available to you are dependent on the provider. If there are no configurable options, then the <maml:ui>Configure</maml:ui> button is disabled.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para><maml:ui>Close</maml:ui></maml:para>
</maml:entry>
<maml:entry>
<maml:para>Closes this dialog box and returns to the Telephony MMC snap-in.</maml:para>
</maml:entry></maml:row>
</maml:table>
</maml:introduction></maml:section></maml:sections></maml:content><maml:relatedLinks type="seeAlso"><maml:title>See Also</maml:title><maml:navigationLink><maml:linkText>Telephony Checklists</maml:linkText><maml:uri href="mshelp://windows/?id=12d86abd-d825-444b-9a83-5a7fad0ac0e9"></maml:uri></maml:navigationLink><maml:navigationLink><maml:linkText>Telephony Best Practices</maml:linkText><maml:uri href="mshelp://windows/?id=7dd8c6c8-45a9-4e5b-803e-205b17bae213"></maml:uri></maml:navigationLink><maml:navigationLink><maml:linkText>Telephony How To...</maml:linkText><maml:uri href="mshelp://windows/?id=503c0fac-03ce-430f-ac43-39342c4c28dc"></maml:uri></maml:navigationLink><maml:navigationLink><maml:linkText>Telephony Concepts</maml:linkText><maml:uri href="mshelp://windows/?id=106fd2ec-2f68-46d5-bd03-88a01730141d"></maml:uri></maml:navigationLink><maml:navigationLink><maml:linkText>Telephony Troubleshooting</maml:linkText><maml:uri href="mshelp://windows/?id=380af7cd-3d65-4db4-b7e6-a3a7cfc7a8bf"></maml:uri></maml:navigationLink></maml:relatedLinks></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Specify Telephony Servers on a Telephony Client</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>For a user to access a telephony server from a client computer, the client computer must be configured with the name of the server (or servers) to access.</maml:para>
<maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure.</maml:para>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>On computers running Windows Vista, Windows Server 2008, Windows XP, or Windows Server 2003</maml:title><maml:introduction>
<maml:para>Add the Windows Remote Service Provider to your clients. The Windows Remote Service Provider enables clients to detect telephony servers and then configure themselves with the telephony server names.</maml:para>
<maml:procedure><maml:title>To add the Remote Service Provider on a telephony client</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>Open <maml:ui>Phone and Modem Options</maml:ui> in Control Panel. To do so, click <maml:ui>Start</maml:ui>, and then click <maml:ui>Control Panel</maml:ui>. Click <maml:ui>Hardware and Sound</maml:ui>, and then click <maml:ui>Phone and Modem Options</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>If this is the first time opening this Control Panel item, the <maml:ui>Location Information</maml:ui> window appears. Fill in the details appropriate for your location, and then click <maml:ui>OK</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Advanced</maml:ui> tab, click <maml:ui>Add</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the <maml:ui>Add Provider</maml:ui> dialog box, under <maml:ui>Telephony providers</maml:ui>, select <maml:ui>Microsoft Windows Remote Service Provider</maml:ui>, and then click <maml:ui>Add</maml:ui>.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction></maml:section>
<maml:section>
<maml:title>On computers running Windows 2000</maml:title><maml:introduction>
<maml:procedure><maml:title>To specify telephony servers on a client computer</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>Open a Command Prompt window. </maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>Type the command: <maml:computerOutputInline>tcmsetup /c </maml:computerOutputInline><maml:replaceable>server1</maml:replaceable> <maml:replaceable>server2</maml:replaceable><maml:computerOutputInline> …</maml:computerOutputInline></maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Additional considerations</maml:title><maml:introduction>
<maml:list class="unordered">
<maml:listItem>
<maml:para>The client must be in the same domain as the telephony server, or in a domain that has a two-way trust relationship with the domain of the telephony server, when you run <maml:computerOutputInline>tcmsetup</maml:computerOutputInline>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>In the <maml:computerOutputInline>tcmsetup</maml:computerOutputInline> command-line syntax, <maml:replaceable>server1 server2</maml:replaceable><maml:computerOutputInline> ... </maml:computerOutputInline>represents the names of one or more telephony servers. Because <maml:computerOutputInline>tcmsetup</maml:computerOutputInline> replaces any previous server list, make sure that you include every telephony server that you want available to the client when you run <maml:computerOutputInline>tcmsetup</maml:computerOutputInline>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>For more information about <maml:computerOutputInline>tcmsetup</maml:computerOutputInline>, see <maml:navigationLink><maml:linkText>Using the TcmSetup Command-Line Tool</maml:linkText><maml:uri href="mshelp://windows/?id=0c106322-4fdb-4e00-8e24-a066a664b794"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>You may have to restart the Telephony service for this change to take effect.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>Before client users can dial out using the phone lines on the telephony server, the telephony server administrator must assign the users to the phone lines. For more information, see <maml:navigationLink><maml:linkText>Assign a Telephony User to a Line or a Phone</maml:linkText><maml:uri href="mshelp://windows/?id=6d70f51f-fcbb-478c-b8d0-caf895f3216c"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
</maml:list>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Remove Users from Telephony Lines or Phones</maml:linkText><maml:uri href="mshelp://windows/?id=1b961c69-09e2-406d-8442-0cdd5cb5b816"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Add a Telephony Service Provider on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=30774b35-5031-440f-b93c-c4766c823f32"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Configure a Telephony Service Provider on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=09463257-169a-4329-9048-5279f009619b"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Checklist: Set Up a Telephony Client</maml:title><maml:introduction>
<maml:table>
<maml:tableHeader>
<maml:row>
<maml:entry>
<maml:para>Step</maml:para>
</maml:entry>
<maml:entry>
<maml:para>Reference</maml:para>
</maml:entry></maml:row>
</maml:tableHeader>
<maml:row>
<maml:entry>
<maml:para>Review key concepts.</maml:para>
</maml:entry>
<maml:entry>
<maml:para>See <maml:navigationLink><maml:linkText>Telephony Concepts</maml:linkText><maml:uri href="mshelp://windows/?id=106fd2ec-2f68-46d5-bd03-88a01730141d"></maml:uri></maml:navigationLink>. </maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>Install any necessary telephony hardware and software on the clients.</maml:para>
</maml:entry>
<maml:entry>
<maml:para>See manufacturer's documentation.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>On each client:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para><maml:phrase>Windows 2000</maml:phrase>: specify the telephony servers to be used by the client.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para><maml:phrase>Windows Vista, Windows Server 2003, Windows XP</maml:phrase>: add the Windows Remote Service Provider.</maml:para>
</maml:listItem>
</maml:list>
</maml:entry>
<maml:entry>
<maml:para>See <maml:navigationLink><maml:linkText>Specify Telephony Servers on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=e4c343dd-fa2c-42c9-9dab-2393a11b23eb"></maml:uri></maml:navigationLink>.</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>Configure general dialing rules, area code rules, and calling cards as required for users.</maml:para>
</maml:entry>
<maml:entry>
<maml:para>See Help in <maml:ui>Network Center</maml:ui> and your dialing tools.</maml:para>
<maml:para>For more information about dialing rules, see "Changing How Windows Dials Phone Numbers" in the Network and Sharing Center Operations Guide (<maml:navigationLink><maml:linkText>http://go.microsoft.com/fwlink/?linkid=81008</maml:linkText><maml:uri href="http://go.microsoft.com/fwlink/?linkid=81008"></maml:uri></maml:navigationLink>).</maml:para>
</maml:entry></maml:row>
<maml:row>
<maml:entry>
<maml:para>Dial and receive phone calls.</maml:para>
</maml:entry>
<maml:entry>
<maml:para>See manufacturer's documentation.</maml:para>
</maml:entry></maml:row>
</maml:table>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Checklist: Set Up a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=9985569c-98dd-40a3-b832-a79b7dac7b00"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>View the Status of the Lines or Phones for a Telephony Service Provider</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>You can use this procedure to view information about the lines or phones managed by a telephony service provider.</maml:para>
<maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure. Review details about using the appropriate accounts and group memberships at <maml:navigationLink><maml:linkText>http://go.microsoft.com/fwlink/?LinkId=83477</maml:linkText><maml:uri href="http://go.microsoft.com/fwlink/?LinkId=83477"></maml:uri></maml:navigationLink>.</maml:para>
<maml:procedure><maml:title>To view the status of lines or phones for a telephony service provider</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink>. </maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the console tree, double-click the server you want to manage to expand it.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>Click the telephony service provider you want to examine.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>View</maml:ui> menu, click <maml:ui>Lines</maml:ui> or <maml:ui>Phones</maml:ui>.</maml:para>
<maml:para>The details pane displays the selected information.</maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>Additional considerations</maml:title><maml:introduction>
<maml:list class="unordered">
<maml:listItem>
<maml:para>If the telephony server is not enabled, performing this task does not require administrative credentials. Any user who logs on to the telephony server can view the status of the lines and phones for each telephony service provider on the server. In addition, that user can view the names of all users who are assigned to lines or phones on the server.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>If the telephony server is enabled, to view the status of lines or phones for each telephony service provider on the server you must log on to the telephony server as one of the following:</maml:para>
<maml:list class="unordered">
<maml:listItem>
<maml:para>A member of the local Administrators group on the telephony server.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>A telephony administrator. For more information, see <maml:navigationLink><maml:linkText>Designate Telephony Administrators</maml:linkText><maml:uri href="mshelp://windows/?id=46877a57-8c3b-47cf-bc24-72b46f195eec"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>A user who is assigned to a line or phone on the telephony server.</maml:para>
</maml:listItem>
</maml:list>
<maml:para>Members of the local Administrators group on the telephony server and telephony administrators can view the names of all users who are assigned to each of the telephony lines or phones on the server. However, a user who is assigned to a line or phone on the server cannot view the names of other users who are assigned to lines or phones on the server.</maml:para>
</maml:listItem>
</maml:list>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Add a Telephony Service Provider on a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=3e2e5f0f-2b33-47fb-abef-6d009188f41a"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Configure Telephony Service Providers on a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=adf70d4d-8829-4761-8ac8-f9c3124bad83"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Export Telephony Service Provider Information to a Text File</maml:linkText><maml:uri href="mshelp://windows/?id=170238d0-59d5-41da-abb5-58c1a1de014f"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Enable Auto Updates for Telephony Devices</maml:linkText><maml:uri href="mshelp://windows/?id=44e9bc71-b342-47dd-9ccd-cab9b7b8a512"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Update or Refresh Information for a Telephony Server</maml:title><maml:introduction>
<maml:para>This procedure updates the status of lines and phones, displays new lines and phones, and shows changes made by others administering the Telephony service.</maml:para>
<maml:para>Membership in the local <maml:phrase>Administrators</maml:phrase> group, or equivalent, is the minimum required to complete this procedure.</maml:para>
<maml:procedure><maml:title>To update or refresh information for a telephony server</maml:title><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink>.</maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>In the console tree, click the server you want to manage. </maml:para>
</maml:section></maml:sections></maml:step><maml:step><maml:sections><maml:section><maml:title></maml:title>
<maml:para>On the <maml:ui>Action</maml:ui> menu, click <maml:ui>Refresh</maml:ui>. </maml:para>
</maml:section></maml:sections></maml:step></maml:procedure>
</maml:introduction><maml:content><maml:sections><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Open the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=0f4d2aa8-08e9-4d0c-bf5b-260f39b7ab01"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Add or Remove a Server from the Telephony Snap-in</maml:linkText><maml:uri href="mshelp://windows/?id=c5bd4361-b09f-4c67-ae7f-0ade5d28d515"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Enable or Disable a Telephony Server</maml:linkText><maml:uri href="mshelp://windows/?id=021de8f8-8344-4758-a287-25c0e0f21d9b"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Designate Telephony Administrators</maml:linkText><maml:uri href="mshelp://windows/?id=46877a57-8c3b-47cf-bc24-72b46f195eec"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Change the Telephony Service Logon Account</maml:linkText><maml:uri href="mshelp://windows/?id=57b7a12f-c630-4f44-b815-1454624537d1"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><maml:conceptual contentType="conceptual" xmlns:maml="http://schemas.microsoft.com/maml/2004/10" xmlns:dev="http://schemas.microsoft.com/maml/dev/2004/10"><maml:title>Telephony Service Providers</maml:title><maml:introduction></maml:introduction><maml:content><maml:sections><maml:section><maml:title></maml:title><maml:introduction>
<maml:para>The following telephony service providers are supplied with this version of the Windows operating system.</maml:para>
</maml:introduction>
<maml:sections>
<maml:section><maml:title></maml:title><maml:introduction></maml:introduction>
<maml:sections>
<maml:section>
<maml:title>HID Phone Telephony Service Provider</maml:title><maml:introduction>
<maml:para>The Human Interface Device (HID) Phone telephony service provider allows users of TAPI-based programs to make and receive telephone calls by using universal serial bus (USB) telephone handsets connected to their computers. This service provider is installed with Windows Server® 2008, and it requires no configuration.</maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>NDIS Proxy Telephony Service Provider</maml:title><maml:introduction>
<maml:para>The Network Driver Interface Specification (NDIS) Proxy telephony service provider enables the Telephony service to control NDIS 5 devices. Routing and Remote Access uses this telephony service provider to set up network connections across NDIS WAN devices. This service provider is installed with the Windows Vista, Windows Server 2008, Windows XP, and Windows Server 2003 operating systems. To map addresses for the different types of calls received by the NDIS Proxy telephony service provider on the local computer, see <maml:navigationLink><maml:linkText>Configure a Telephony Service Provider on a Telephony Client</maml:linkText><maml:uri href="mshelp://windows/?id=09463257-169a-4329-9048-5279f009619b"></maml:uri></maml:navigationLink>. </maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>TAPI Kernel-Mode Service Provider</maml:title><maml:introduction>
<maml:para>The TAPI Kernel-Mode service provider allows TAPI to control NDIS 4 devices. Network Connections uses this telephony service provider to set up network connections across NDIS WAN devices. This service provider is installed with the Windows Vista, Windows Server 2008, Windows XP, and Windows Server 2003 operating systems, and it requires no configuration.</maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Unimodem 5 Service Provider</maml:title><maml:introduction>
<maml:para>The universal modem driver (Unimodem) provides services for data, fax, and voice modems so that users and program developers do not have to learn or maintain modem AT commands to dial, answer, and configure modems. Unimodem performs these tasks by using files that specify the AT command sets and expected responses for modems. These files usually have an .inf extension. Unimodem supports both data and voice, so that a modem can be used for data and fax functions, as a speaker phone, as an answering machine, and so on. This service provider is installed with the Windows Vista, Windows Server 2008, Windows XP, and Windows Server 2003 operating systems.</maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Windows Remote Service Provider</maml:title><maml:introduction>
<maml:para>The Windows Remote Service Provider enables a client computer to access and control remote telephony devices connected to a server computer, such as telephones and phone lines. The remote service provider makes the client-to-server link transparent to programs.</maml:para>
<maml:para><maml:embedObject><maml:objectUri href="mshelp://windows/?id=eb5bd287-db44-4548-b1b2-960a3f0f658e" mimeType="image/gif"><maml:summary>Architecture of telephony service over a network</maml:summary></maml:objectUri></maml:embedObject></maml:para>
<maml:para>The Windows Remote Service Provider resides on the client computer, where it appears as a telephony service provider. When a program makes a telephony request, the service provider interprets the request and sends it across the computer network to the Telephony service running on the server. The program then uses the telephony service provider for the telephone device installed on the server. By using this solution, clients can share a telephony resource over the network.</maml:para>
<maml:para>The Windows Remote Service Provider is installed with the Windows Vista, Windows Server 2008, Windows XP, and Windows Server 2003 operating systems.</maml:para>
</maml:introduction></maml:section>
<maml:section>
<maml:title>Additional considerations</maml:title><maml:introduction>
<maml:list class="unordered">
<maml:listItem>
<maml:para>The H.323 and IP Multicast providers that were included with Windows XP and Windows Server 2003 are no longer available.</maml:para>
</maml:listItem>
<maml:listItem>
<maml:para>For information about configuring telephony service providers, see <maml:navigationLink><maml:linkText>Manage Telephony Service Providers on a Server</maml:linkText><maml:uri href="mshelp://windows/?id=797adf93-52b9-4494-a97b-bd88a5b3cdbb"></maml:uri></maml:navigationLink>.</maml:para>
</maml:listItem>
</maml:list>
</maml:introduction></maml:section>
</maml:sections>
</maml:section>
</maml:sections>
</maml:section><maml:section><maml:title>Additional references</maml:title><maml:introduction><maml:list class="unordered"><maml:listItem><maml:para><maml:navigationLink><maml:linkText>Introduction to Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=44820f38-b1fb-4ae7-b288-93fe2192f80f"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>PSTN Telephony</maml:linkText><maml:uri href="mshelp://windows/?id=cd4c3665-a90f-4eab-a775-92f48e551004"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>PSTNs, PBXs, and Computer Networks</maml:linkText><maml:uri href="mshelp://windows/?id=53d7275a-2e63-41dd-9976-84944a72ead6"></maml:uri></maml:navigationLink></maml:para></maml:listItem><maml:listItem><maml:para><maml:navigationLink><maml:linkText>How Telephony Supports Programs and Hardware</maml:linkText><maml:uri href="mshelp://windows/?id=10855b93-0d2c-4ae9-85ba-a7fe05a9b152"></maml:uri></maml:navigationLink></maml:para></maml:listItem></maml:list></maml:introduction></maml:section></maml:sections></maml:content></maml:conceptual><?xml version="1.0" encoding="utf-8"?>
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<HelpTOCNode Url="mshelp://windows/?id=57b7a12f-c630-4f44-b815-1454624537d1" Title="Change the Telephony Service Logon Account" />
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<HelpTOCNode Url="mshelp://windows/?id=3e2e5f0f-2b33-47fb-abef-6d009188f41a" Title="Add a Telephony Service Provider on a Telephony Server" />
<HelpTOCNode Url="mshelp://windows/?id=adf70d4d-8829-4761-8ac8-f9c3124bad83" Title="Configure Telephony Service Providers on a Telephony Server" />
<HelpTOCNode Url="mshelp://windows/?id=ea6cb0f1-ebda-4408-8af1-14f3368c6b28" Title="View the Status of the Lines or Phones for a Telephony Service Provider" />
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<HelpTOCNode Url="mshelp://windows/?id=30774b35-5031-440f-b93c-c4766c823f32" Title="Add a Telephony Service Provider on a Telephony Client" />
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<HelpTOCNode Url="mshelp://windows/?id=1404abfe-6e42-4f77-bc99-fbd1e835253a" Title="Using the TSecImp Command-Line Tool" />
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<HelpTOCNode Url="mshelp://windows/?id=106fd2ec-2f68-46d5-bd03-88a01730141d" Title="Telephony Concepts">
<HelpTOCNode Url="mshelp://windows/?id=17352588-fbf9-41c8-9fbf-1f76eb931734" Title="Telephony Overview" />
<HelpTOCNode Url="mshelp://windows/?id=c1d54e1f-9ca4-4060-9986-63d284b9c1c5" Title="Understanding Telephony">
<HelpTOCNode Url="mshelp://windows/?id=44820f38-b1fb-4ae7-b288-93fe2192f80f" Title="Introduction to Telephony" />
<HelpTOCNode Url="mshelp://windows/?id=f6b7cbad-9155-4aae-908a-bf788d1ac3ff" Title="Telephony Service Providers" />
<HelpTOCNode Url="mshelp://windows/?id=cd4c3665-a90f-4eab-a775-92f48e551004" Title="PSTN Telephony" />
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<HelpTOCNode Url="mshelp://windows/?id=10855b93-0d2c-4ae9-85ba-a7fe05a9b152" Title="How Telephony Supports Programs and Hardware" />
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<HelpTOCNode Url="mshelp://windows/?id=3bdec0f5-77f1-4992-98aa-86f1b17b0f8f" Title="Using Telephony">
<HelpTOCNode Url="mshelp://windows/?id=6825d150-3796-42b8-a1f7-6dcc4de6733f" Title="Information about Phone Dialing in Windows" />
<HelpTOCNode Url="mshelp://windows/?id=91b3efb4-08b8-42d6-9571-97a12037f203" Title="Telephony Hardware Requirements" />
<HelpTOCNode Url="mshelp://windows/?id=41e4f11f-1380-4616-aea8-adcdd9ba9e8a" Title="Eliminating Acoustic Echo" />
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<HelpTOCNode Url="mshelp://windows/?id=05647f3d-b2f4-4d3d-b48e-8f0776f47b23" Title="Managing Telephony from the Command Line" />
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