Donat Was Here

DonatShell
Server IP : 180.180.241.3 / Your IP : 216.73.216.252
Web Server : Microsoft-IIS/7.5
System : Windows NT NETWORK-NHRC 6.1 build 7601 (Windows Server 2008 R2 Standard Edition Service Pack 1) i586
User : IUSR ( 0)
PHP Version : 5.3.28
Disable Function : NONE
MySQL : ON | cURL : ON | WGET : OFF | Perl : OFF | Python : OFF | Sudo : OFF | Pkexec : OFF
Directory : /ProgramData/Sophos/AutoUpdate/Logs/
Upload File :
[ HOME SHELL ]
Current File : /ProgramData/Sophos/AutoUpdate/Logs/ALUpdate20250704T081842.4090000.log
Trace(2025-Jul-04 08:18:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 08:18:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 08:18:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:18:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 08:18:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:18:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:18:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 08:18:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 08:18:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:18:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:18:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:18:43): Calling package_source_init
Trace(2025-Jul-04 08:18:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:18:43): Logging on network access user
Trace(2025-Jul-04 08:18:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:18:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:18:43): Custom certificate already present.
Trace(2025-Jul-04 08:18:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:18:43): Remote connection over UNC.
Trace(2025-Jul-04 08:18:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:18:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:18:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:18:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:18:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:18:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:18:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:18:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:18:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:18:43): File root.upd recovered.
Trace(2025-Jul-04 08:18:43): File escdp.dat recovered.
Trace(2025-Jul-04 08:18:43): File ProductID.dat recovered.
Trace(2025-Jul-04 08:18:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:18:43): File order.xml recovered.
Trace(2025-Jul-04 08:18:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 08:18:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 08:18:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:18:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 08:18:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 08:18:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 08:18:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 08:18:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:18:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 08:18:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:18:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 08:18:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:18:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:18:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 08:18:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 08:18:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:18:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:18:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:18:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:18:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:18:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:18:45): SULUpdateLocation created!
Trace(2025-Jul-04 08:18:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:18:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:18:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:18:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:18:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:18:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:18:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:18:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:18:45): server = sophos
Trace(2025-Jul-04 08:18:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:18:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:18:45): No manually configured proxy.
Trace(2025-Jul-04 08:18:45): SULDownloader setup successful.
Trace(2025-Jul-04 08:18:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:18:47): Enumerating available product versions...
Trace(2025-Jul-04 08:18:47): Out of sources
Trace(2025-Jul-04 08:18:47): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:18:49): Out of sources
Trace(2025-Jul-04 08:18:49): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:18:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:18:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:18:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:18:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:18:49): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:18:49): SULUpdateLocation created!
Trace(2025-Jul-04 08:18:49): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:18:49): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:18:49): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:18:49): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:18:49): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:18:49): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:18:49): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:18:49): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:18:49): server = sophos
Trace(2025-Jul-04 08:18:49): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:18:49): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:18:49): No manually configured proxy.
Trace(2025-Jul-04 08:18:49): SULDownloader setup successful.
Trace(2025-Jul-04 08:18:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:18:50): Enumerating available product versions...
Trace(2025-Jul-04 08:18:50): Out of sources
Trace(2025-Jul-04 08:18:50): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:18:52): Out of sources
Trace(2025-Jul-04 08:18:52): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:18:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:18:52): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:18:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:18:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:18:52): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:18:52): SULUpdateLocation created!
Trace(2025-Jul-04 08:18:52): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:18:52): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:18:52): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:18:52): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:18:52): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:18:52): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:18:52): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:18:52): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:18:52): server = sophos
Trace(2025-Jul-04 08:18:52): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:18:52): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:18:52): No manually configured proxy.
Trace(2025-Jul-04 08:18:52): SULDownloader setup successful.
Trace(2025-Jul-04 08:18:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:18:53): Enumerating available product versions...
Trace(2025-Jul-04 08:18:53): Out of sources
Trace(2025-Jul-04 08:18:53): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:18:55): Out of sources
Trace(2025-Jul-04 08:18:55): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:18:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:18:55): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:18:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:18:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:18:55): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:18:55): SULUpdateLocation created!
Trace(2025-Jul-04 08:18:55): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:18:55): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:18:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:18:55): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:18:55): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:18:55): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:18:55): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:18:55): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:18:55): server = sophos
Trace(2025-Jul-04 08:18:55): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:18:55): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:18:55): No manually configured proxy.
Trace(2025-Jul-04 08:18:55): SULDownloader setup successful.
Trace(2025-Jul-04 08:18:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:18:56): Enumerating available product versions...
Trace(2025-Jul-04 08:18:56): Out of sources
Trace(2025-Jul-04 08:18:56): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:18:58): Out of sources
Trace(2025-Jul-04 08:18:58): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:18:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:18:58): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:18:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:18:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:18:58): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:18:58): SULUpdateLocation created!
Trace(2025-Jul-04 08:18:58): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:18:58): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:18:58): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:18:58): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:18:58): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:18:58): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:18:58): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:18:58): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:18:58): server = sophos
Trace(2025-Jul-04 08:18:58): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:18:58): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:18:58): No manually configured proxy.
Trace(2025-Jul-04 08:18:58): SULDownloader setup successful.
Trace(2025-Jul-04 08:18:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:18:59): Enumerating available product versions...
Trace(2025-Jul-04 08:18:59): Out of sources
Trace(2025-Jul-04 08:18:59): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:19:01): Out of sources
Trace(2025-Jul-04 08:19:01): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:19:01): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:19:01): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 08:19:01): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 08:19:01): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 08:19:01): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 08:19:01): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 08:19:01): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 08:19:01): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 08:19:01): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 08:19:01): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 08:19:01): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 08:19:01): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 08:19:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 08:19:01): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:19:01): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 08:19:01): Null update
Trace(2025-Jul-04 08:19:01): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 08:19:01): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 08:19:01): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 08:19:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:19:01): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 08:19:01): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 08:19:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:19:01): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:19:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 08:19:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:19:01): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:19:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 08:19:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:19:01): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 08:19:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 08:19:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:19:01): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 08:19:02): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 08:19:02): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 08:19:02): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 08:19:02): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 08:19:02): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 08:19:02): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 08:19:02): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 08:19:02): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 08:19:02): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 08:19:02): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 08:19:03): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 08:19:03): ALUpdate finished
Trace(2025-Jul-04 08:28:36): =========================
Trace(2025-Jul-04 08:28:36): ALUpdate is starting.
Trace(2025-Jul-04 08:28:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 08:28:36): Build             : 217387
Trace(2025-Jul-04 08:28:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 08:28:36): =========================
Trace(2025-Jul-04 08:28:36): Process security set successfully
Trace(2025-Jul-04 08:28:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 08:28:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 08:28:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 08:28:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 08:28:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 08:28:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 08:28:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 08:28:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 08:28:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 08:28:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 08:28:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 08:28:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 08:28:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 08:28:36): Computer is a not possible cluster
Trace(2025-Jul-04 08:28:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 08:28:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 08:28:36): Considering subscribed products.
Trace(2025-Jul-04 08:28:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:28:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 08:28:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 08:28:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 08:28:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 08:28:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 08:28:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:28:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 08:28:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 08:28:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 08:28:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 08:28:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 08:28:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 08:28:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 08:28:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:28:36): GenerateCustomerID: complete
Trace(2025-Jul-04 08:28:36): Computer is a not possible cluster
Trace(2025-Jul-04 08:28:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 08:28:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 08:28:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 08:28:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 08:28:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 08:28:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 08:28:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 08:28:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 08:28:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 08:28:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 08:28:36): PopulateCache: Entering
Trace(2025-Jul-04 08:28:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 08:28:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 08:28:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:28:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:28:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 08:28:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 08:28:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 08:28:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 08:28:36): Rediscovering update locations...
Trace(2025-Jul-04 08:28:36): Intelligent Updating using port number 51235
Trace(2025-Jul-04 08:28:41): Discovery resulted in 1 update source:
Trace(2025-Jul-04 08:28:41):   \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP,65535,,0
Trace(2025-Jul-04 08:28:44): Measurement and filtering resulted in 0 update sources.
Trace(2025-Jul-04 08:28:44): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 08:28:44): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:28:44): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 08:28:44): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 08:28:44): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 08:28:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:28:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:28:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:28:44): Calling package_source_init
Trace(2025-Jul-04 08:28:44): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:28:44): Logging on network access user
Trace(2025-Jul-04 08:28:44): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:28:46): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:28:46): Custom certificate already present.
Trace(2025-Jul-04 08:28:46): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:28:46): Remote connection over UNC.
Trace(2025-Jul-04 08:28:46): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:28:46): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:28:46): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:28:46): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:28:46): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:28:46): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:28:46): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:28:46): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:28:46): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:28:46): File root.upd recovered.
Trace(2025-Jul-04 08:28:46): File escdp.dat recovered.
Trace(2025-Jul-04 08:28:46): File ProductID.dat recovered.
Trace(2025-Jul-04 08:28:46): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:28:46): File order.xml recovered.
Trace(2025-Jul-04 08:28:46): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:28:46): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 08:28:46): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 08:28:46): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:28:46): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 08:28:46): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:28:46): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:28:46): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 08:28:46): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 08:28:46): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:28:46): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:28:47): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:28:47): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:28:47): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:28:47): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:28:47): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:28:47): Calling package_source_init
Trace(2025-Jul-04 08:28:47): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:28:47): Logging on network access user
Trace(2025-Jul-04 08:28:47): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:28:47): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:28:47): Custom certificate already present.
Trace(2025-Jul-04 08:28:47): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:28:47): Remote connection over UNC.
Trace(2025-Jul-04 08:28:47): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:28:47): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:28:47): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:28:47): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:28:47): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:28:47): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:28:47): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:28:47): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:28:47): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:28:47): File root.upd recovered.
Trace(2025-Jul-04 08:28:47): File escdp.dat recovered.
Trace(2025-Jul-04 08:28:47): File ProductID.dat recovered.
Trace(2025-Jul-04 08:28:47): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:28:47): File order.xml recovered.
Trace(2025-Jul-04 08:28:47): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:28:47): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:28:47): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 08:28:47): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:28:47): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 08:28:47): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:28:47): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:28:47): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 08:28:47): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 08:28:47): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:28:47): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:28:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:28:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:28:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:28:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:28:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:28:48): Calling package_source_init
Trace(2025-Jul-04 08:28:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:28:48): Logging on network access user
Trace(2025-Jul-04 08:28:48): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:28:48): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:28:48): Custom certificate already present.
Trace(2025-Jul-04 08:28:48): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:28:48): Remote connection over UNC.
Trace(2025-Jul-04 08:28:48): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:28:48): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:28:48): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:28:48): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:28:48): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:28:48): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:28:48): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:28:48): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:28:48): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:28:48): File root.upd recovered.
Trace(2025-Jul-04 08:28:48): File escdp.dat recovered.
Trace(2025-Jul-04 08:28:48): File ProductID.dat recovered.
Trace(2025-Jul-04 08:28:48): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:28:48): File order.xml recovered.
Trace(2025-Jul-04 08:28:48): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:28:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:28:48): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 08:28:48): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:28:48): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 08:28:48): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:28:48): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:28:48): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 08:28:48): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 08:28:48): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:28:48): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:28:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:28:49): Calling package_source_init
Trace(2025-Jul-04 08:28:49): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:28:49): Logging on network access user
Trace(2025-Jul-04 08:28:49): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:28:49): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:28:49): Custom certificate already present.
Trace(2025-Jul-04 08:28:49): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:28:49): Remote connection over UNC.
Trace(2025-Jul-04 08:28:49): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:28:49): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:28:49): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:28:49): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:28:49): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:28:49): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:28:49): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:28:49): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:28:49): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:28:49): File root.upd recovered.
Trace(2025-Jul-04 08:28:49): File escdp.dat recovered.
Trace(2025-Jul-04 08:28:49): File ProductID.dat recovered.
Trace(2025-Jul-04 08:28:49): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:28:49): File order.xml recovered.
Trace(2025-Jul-04 08:28:49): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 08:28:49): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 08:28:49): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:28:49): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 08:28:49): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:28:49): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:28:49): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 08:28:49): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 08:28:49): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:28:49): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:28:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:28:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:28:50): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:28:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:28:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:28:50): Calling package_source_init
Trace(2025-Jul-04 08:28:50): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:28:50): Logging on network access user
Trace(2025-Jul-04 08:28:50): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:28:50): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:28:50): Custom certificate already present.
Trace(2025-Jul-04 08:28:50): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:28:50): Remote connection over UNC.
Trace(2025-Jul-04 08:28:50): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:28:50): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:28:50): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:28:50): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:28:50): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:28:50): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:28:50): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:28:50): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:28:50): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:28:50): File root.upd recovered.
Trace(2025-Jul-04 08:28:50): File escdp.dat recovered.
Trace(2025-Jul-04 08:28:50): File ProductID.dat recovered.
Trace(2025-Jul-04 08:28:50): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:28:50): File order.xml recovered.
Trace(2025-Jul-04 08:28:50): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:28:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 08:28:50): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 08:28:50): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:28:50): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 08:28:50): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 08:28:51): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 08:28:51): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 08:28:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:28:51): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 08:28:51): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:28:51): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 08:28:51): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:28:51): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:28:51): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 08:28:51): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 08:28:51): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:28:51): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:28:52): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:28:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:28:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:28:52): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:28:52): SULUpdateLocation created!
Trace(2025-Jul-04 08:28:52): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:28:52): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:28:52): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:28:52): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:28:52): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:28:52): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:28:52): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:28:52): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:28:52): server = sophos
Trace(2025-Jul-04 08:28:52): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:28:52): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:28:52): No manually configured proxy.
Trace(2025-Jul-04 08:28:52): SULDownloader setup successful.
Trace(2025-Jul-04 08:28:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:28:54): Enumerating available product versions...
Trace(2025-Jul-04 08:28:54): Out of sources
Trace(2025-Jul-04 08:28:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:28:55): Out of sources
Trace(2025-Jul-04 08:28:55): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:28:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:28:55): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:28:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:28:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:28:55): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:28:55): SULUpdateLocation created!
Trace(2025-Jul-04 08:28:55): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:28:55): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:28:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:28:55): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:28:55): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:28:55): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:28:55): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:28:55): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:28:55): server = sophos
Trace(2025-Jul-04 08:28:55): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:28:55): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:28:55): No manually configured proxy.
Trace(2025-Jul-04 08:28:55): SULDownloader setup successful.
Trace(2025-Jul-04 08:28:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:28:57): Enumerating available product versions...
Trace(2025-Jul-04 08:28:57): Out of sources
Trace(2025-Jul-04 08:28:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:28:58): Out of sources
Trace(2025-Jul-04 08:28:58): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:28:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:28:58): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:28:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:28:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:28:58): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:28:58): SULUpdateLocation created!
Trace(2025-Jul-04 08:28:58): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:28:58): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:28:58): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:28:58): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:28:58): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:28:58): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:28:58): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:28:58): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:28:58): server = sophos
Trace(2025-Jul-04 08:28:58): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:28:58): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:28:58): No manually configured proxy.
Trace(2025-Jul-04 08:28:58): SULDownloader setup successful.
Trace(2025-Jul-04 08:28:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:29:00): Enumerating available product versions...
Trace(2025-Jul-04 08:29:00): Out of sources
Trace(2025-Jul-04 08:29:00): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:29:01): Out of sources
Trace(2025-Jul-04 08:29:01): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:29:01): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:29:01): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:29:01): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:29:01): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:29:01): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:29:01): SULUpdateLocation created!
Trace(2025-Jul-04 08:29:01): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:29:01): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:29:01): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:29:01): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:29:01): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:29:01): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:29:01): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:29:01): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:29:01): server = sophos
Trace(2025-Jul-04 08:29:01): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:29:01): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:29:01): No manually configured proxy.
Trace(2025-Jul-04 08:29:01): SULDownloader setup successful.
Trace(2025-Jul-04 08:29:01): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:29:03): Enumerating available product versions...
Trace(2025-Jul-04 08:29:03): Out of sources
Trace(2025-Jul-04 08:29:03): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:29:04): Out of sources
Trace(2025-Jul-04 08:29:04): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:29:04): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:29:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:29:04): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:29:04): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:29:04): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:29:04): SULUpdateLocation created!
Trace(2025-Jul-04 08:29:04): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:29:04): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:29:04): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:29:04): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:29:04): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:29:04): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:29:04): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:29:04): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:29:04): server = sophos
Trace(2025-Jul-04 08:29:04): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:29:04): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:29:04): No manually configured proxy.
Trace(2025-Jul-04 08:29:04): SULDownloader setup successful.
Trace(2025-Jul-04 08:29:04): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:29:06): Enumerating available product versions...
Trace(2025-Jul-04 08:29:06): Out of sources
Trace(2025-Jul-04 08:29:06): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:29:07): Out of sources
Trace(2025-Jul-04 08:29:07): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:29:07): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:29:07): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 08:29:07): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 08:29:07): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 08:29:07): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 08:29:07): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 08:29:07): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 08:29:07): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 08:29:07): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 08:29:07): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 08:29:07): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 08:29:07): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 08:29:07): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 08:29:07): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:29:07): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 08:29:07): Null update
Trace(2025-Jul-04 08:29:07): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 08:29:07): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 08:29:07): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 08:29:07): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:29:07): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 08:29:07): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 08:29:07): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:29:07): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:29:07): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 08:29:07): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:29:07): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:29:07): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 08:29:07): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:29:07): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 08:29:07): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 08:29:07): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:29:07): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 08:29:08): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 08:29:08): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 08:29:08): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 08:29:08): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 08:29:08): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 08:29:08): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 08:29:08): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 08:29:08): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 08:29:08): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 08:29:08): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 08:29:09): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 08:29:09): ALUpdate finished
Trace(2025-Jul-04 08:38:36): =========================
Trace(2025-Jul-04 08:38:36): ALUpdate is starting.
Trace(2025-Jul-04 08:38:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 08:38:36): Build             : 217387
Trace(2025-Jul-04 08:38:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 08:38:36): =========================
Trace(2025-Jul-04 08:38:36): Process security set successfully
Trace(2025-Jul-04 08:38:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 08:38:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 08:38:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 08:38:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 08:38:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 08:38:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 08:38:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 08:38:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 08:38:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 08:38:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 08:38:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 08:38:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 08:38:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 08:38:36): Computer is a not possible cluster
Trace(2025-Jul-04 08:38:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 08:38:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 08:38:36): Considering subscribed products.
Trace(2025-Jul-04 08:38:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:38:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 08:38:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 08:38:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 08:38:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 08:38:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 08:38:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:38:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 08:38:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 08:38:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 08:38:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 08:38:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 08:38:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 08:38:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 08:38:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:38:36): GenerateCustomerID: complete
Trace(2025-Jul-04 08:38:36): Computer is a not possible cluster
Trace(2025-Jul-04 08:38:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 08:38:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 08:38:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 08:38:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 08:38:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 08:38:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 08:38:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 08:38:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 08:38:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 08:38:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 08:38:36): PopulateCache: Entering
Trace(2025-Jul-04 08:38:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 08:38:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 08:38:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:38:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:38:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 08:38:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 08:38:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 08:38:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 08:38:36): Network location has not changed.
Trace(2025-Jul-04 08:38:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 08:38:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:38:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 08:38:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 08:38:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 08:38:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:38:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:38:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:38:36): Calling package_source_init
Trace(2025-Jul-04 08:38:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:38:36): Logging on network access user
Trace(2025-Jul-04 08:38:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:38:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:38:39): Custom certificate already present.
Trace(2025-Jul-04 08:38:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:38:39): Remote connection over UNC.
Trace(2025-Jul-04 08:38:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:38:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:38:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:38:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:38:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:38:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:38:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:38:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:38:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:38:39): File root.upd recovered.
Trace(2025-Jul-04 08:38:39): File escdp.dat recovered.
Trace(2025-Jul-04 08:38:39): File ProductID.dat recovered.
Trace(2025-Jul-04 08:38:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:38:39): File order.xml recovered.
Trace(2025-Jul-04 08:38:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:38:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 08:38:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 08:38:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:38:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 08:38:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:38:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:38:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 08:38:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 08:38:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:38:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:38:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:38:40): Calling package_source_init
Trace(2025-Jul-04 08:38:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:38:40): Logging on network access user
Trace(2025-Jul-04 08:38:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:38:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:38:40): Custom certificate already present.
Trace(2025-Jul-04 08:38:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:38:40): Remote connection over UNC.
Trace(2025-Jul-04 08:38:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:38:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:38:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:38:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:38:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:38:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:38:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:38:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:38:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:38:40): File root.upd recovered.
Trace(2025-Jul-04 08:38:40): File escdp.dat recovered.
Trace(2025-Jul-04 08:38:40): File ProductID.dat recovered.
Trace(2025-Jul-04 08:38:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:38:40): File order.xml recovered.
Trace(2025-Jul-04 08:38:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:38:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 08:38:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:38:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 08:38:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:38:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:38:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 08:38:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 08:38:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:38:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:38:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:38:41): Calling package_source_init
Trace(2025-Jul-04 08:38:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:38:41): Logging on network access user
Trace(2025-Jul-04 08:38:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:38:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:38:41): Custom certificate already present.
Trace(2025-Jul-04 08:38:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:38:41): Remote connection over UNC.
Trace(2025-Jul-04 08:38:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:38:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:38:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:38:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:38:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:38:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:38:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:38:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:38:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:38:41): File root.upd recovered.
Trace(2025-Jul-04 08:38:41): File escdp.dat recovered.
Trace(2025-Jul-04 08:38:41): File ProductID.dat recovered.
Trace(2025-Jul-04 08:38:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:38:41): File order.xml recovered.
Trace(2025-Jul-04 08:38:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:38:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 08:38:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:38:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 08:38:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:38:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:38:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 08:38:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 08:38:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:38:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:38:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:38:42): Calling package_source_init
Trace(2025-Jul-04 08:38:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:38:42): Logging on network access user
Trace(2025-Jul-04 08:38:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:38:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:38:42): Custom certificate already present.
Trace(2025-Jul-04 08:38:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:38:42): Remote connection over UNC.
Trace(2025-Jul-04 08:38:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:38:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:38:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:38:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:38:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:38:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:38:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:38:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:38:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:38:42): File root.upd recovered.
Trace(2025-Jul-04 08:38:42): File escdp.dat recovered.
Trace(2025-Jul-04 08:38:42): File ProductID.dat recovered.
Trace(2025-Jul-04 08:38:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:38:42): File order.xml recovered.
Trace(2025-Jul-04 08:38:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 08:38:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 08:38:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:38:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 08:38:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:38:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:38:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 08:38:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 08:38:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:38:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:38:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:38:43): Calling package_source_init
Trace(2025-Jul-04 08:38:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:38:43): Logging on network access user
Trace(2025-Jul-04 08:38:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:38:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:38:43): Custom certificate already present.
Trace(2025-Jul-04 08:38:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:38:43): Remote connection over UNC.
Trace(2025-Jul-04 08:38:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:38:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:38:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:38:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:38:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:38:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:38:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:38:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:38:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:38:43): File root.upd recovered.
Trace(2025-Jul-04 08:38:43): File escdp.dat recovered.
Trace(2025-Jul-04 08:38:43): File ProductID.dat recovered.
Trace(2025-Jul-04 08:38:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:38:43): File order.xml recovered.
Trace(2025-Jul-04 08:38:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 08:38:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 08:38:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:38:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 08:38:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 08:38:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 08:38:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 08:38:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:38:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 08:38:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:38:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 08:38:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:38:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:38:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 08:38:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 08:38:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:38:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:38:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:38:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:38:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:38:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:38:45): SULUpdateLocation created!
Trace(2025-Jul-04 08:38:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:38:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:38:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:38:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:38:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:38:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:38:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:38:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:38:45): server = sophos
Trace(2025-Jul-04 08:38:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:38:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:38:45): No manually configured proxy.
Trace(2025-Jul-04 08:38:45): SULDownloader setup successful.
Trace(2025-Jul-04 08:38:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:38:47): Enumerating available product versions...
Trace(2025-Jul-04 08:38:47): Out of sources
Trace(2025-Jul-04 08:38:47): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:38:49): Out of sources
Trace(2025-Jul-04 08:38:49): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:38:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:38:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:38:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:38:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:38:49): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:38:49): SULUpdateLocation created!
Trace(2025-Jul-04 08:38:49): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:38:49): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:38:49): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:38:49): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:38:49): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:38:49): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:38:49): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:38:49): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:38:49): server = sophos
Trace(2025-Jul-04 08:38:49): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:38:49): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:38:49): No manually configured proxy.
Trace(2025-Jul-04 08:38:49): SULDownloader setup successful.
Trace(2025-Jul-04 08:38:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:38:50): Enumerating available product versions...
Trace(2025-Jul-04 08:38:50): Out of sources
Trace(2025-Jul-04 08:38:50): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:38:52): Out of sources
Trace(2025-Jul-04 08:38:52): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:38:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:38:52): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:38:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:38:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:38:52): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:38:52): SULUpdateLocation created!
Trace(2025-Jul-04 08:38:52): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:38:52): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:38:52): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:38:52): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:38:52): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:38:52): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:38:52): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:38:52): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:38:52): server = sophos
Trace(2025-Jul-04 08:38:52): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:38:52): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:38:52): No manually configured proxy.
Trace(2025-Jul-04 08:38:52): SULDownloader setup successful.
Trace(2025-Jul-04 08:38:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:38:53): Enumerating available product versions...
Trace(2025-Jul-04 08:38:53): Out of sources
Trace(2025-Jul-04 08:38:53): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:38:55): Out of sources
Trace(2025-Jul-04 08:38:55): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:38:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:38:55): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:38:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:38:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:38:55): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:38:55): SULUpdateLocation created!
Trace(2025-Jul-04 08:38:55): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:38:55): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:38:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:38:55): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:38:55): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:38:55): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:38:55): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:38:55): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:38:55): server = sophos
Trace(2025-Jul-04 08:38:55): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:38:55): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:38:55): No manually configured proxy.
Trace(2025-Jul-04 08:38:55): SULDownloader setup successful.
Trace(2025-Jul-04 08:38:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:38:56): Enumerating available product versions...
Trace(2025-Jul-04 08:38:56): Out of sources
Trace(2025-Jul-04 08:38:56): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:38:58): Out of sources
Trace(2025-Jul-04 08:38:58): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:38:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:38:58): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:38:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:38:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:38:58): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:38:58): SULUpdateLocation created!
Trace(2025-Jul-04 08:38:58): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:38:58): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:38:58): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:38:58): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:38:58): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:38:58): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:38:58): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:38:58): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:38:58): server = sophos
Trace(2025-Jul-04 08:38:58): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:38:58): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:38:58): No manually configured proxy.
Trace(2025-Jul-04 08:38:58): SULDownloader setup successful.
Trace(2025-Jul-04 08:38:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:38:59): Enumerating available product versions...
Trace(2025-Jul-04 08:38:59): Out of sources
Trace(2025-Jul-04 08:38:59): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:39:01): Out of sources
Trace(2025-Jul-04 08:39:01): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:39:01): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:39:01): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 08:39:01): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 08:39:01): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 08:39:01): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 08:39:01): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 08:39:01): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 08:39:01): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 08:39:01): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 08:39:01): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 08:39:01): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 08:39:01): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 08:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 08:39:01): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:39:01): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 08:39:01): Null update
Trace(2025-Jul-04 08:39:01): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 08:39:01): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 08:39:01): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 08:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:39:01): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 08:39:01): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 08:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:39:01): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 08:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:39:01): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 08:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:39:01): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 08:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 08:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:39:01): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 08:39:02): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 08:39:02): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 08:39:02): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 08:39:02): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 08:39:02): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 08:39:02): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 08:39:02): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 08:39:02): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 08:39:02): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 08:39:02): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 08:39:03): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 08:39:03): ALUpdate finished
Trace(2025-Jul-04 08:48:36): =========================
Trace(2025-Jul-04 08:48:36): ALUpdate is starting.
Trace(2025-Jul-04 08:48:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 08:48:36): Build             : 217387
Trace(2025-Jul-04 08:48:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 08:48:36): =========================
Trace(2025-Jul-04 08:48:36): Process security set successfully
Trace(2025-Jul-04 08:48:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 08:48:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 08:48:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 08:48:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 08:48:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 08:48:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 08:48:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 08:48:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 08:48:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 08:48:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 08:48:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 08:48:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 08:48:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 08:48:36): Computer is a not possible cluster
Trace(2025-Jul-04 08:48:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 08:48:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 08:48:36): Considering subscribed products.
Trace(2025-Jul-04 08:48:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:48:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 08:48:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 08:48:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 08:48:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 08:48:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 08:48:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:48:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 08:48:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 08:48:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 08:48:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 08:48:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 08:48:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 08:48:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 08:48:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:48:36): GenerateCustomerID: complete
Trace(2025-Jul-04 08:48:36): Computer is a not possible cluster
Trace(2025-Jul-04 08:48:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 08:48:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 08:48:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 08:48:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 08:48:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 08:48:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 08:48:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 08:48:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 08:48:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 08:48:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 08:48:36): PopulateCache: Entering
Trace(2025-Jul-04 08:48:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 08:48:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 08:48:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:48:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:48:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 08:48:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 08:48:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 08:48:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 08:48:36): Network location has not changed.
Trace(2025-Jul-04 08:48:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 08:48:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:48:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 08:48:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 08:48:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 08:48:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:48:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:48:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:48:36): Calling package_source_init
Trace(2025-Jul-04 08:48:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:48:36): Logging on network access user
Trace(2025-Jul-04 08:48:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:48:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:48:39): Custom certificate already present.
Trace(2025-Jul-04 08:48:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:48:39): Remote connection over UNC.
Trace(2025-Jul-04 08:48:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:48:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:48:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:48:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:48:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:48:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:48:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:48:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:48:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:48:39): File root.upd recovered.
Trace(2025-Jul-04 08:48:39): File escdp.dat recovered.
Trace(2025-Jul-04 08:48:39): File ProductID.dat recovered.
Trace(2025-Jul-04 08:48:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:48:39): File order.xml recovered.
Trace(2025-Jul-04 08:48:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:48:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 08:48:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 08:48:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:48:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 08:48:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:48:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:48:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 08:48:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 08:48:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:48:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:48:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:48:40): Calling package_source_init
Trace(2025-Jul-04 08:48:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:48:40): Logging on network access user
Trace(2025-Jul-04 08:48:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:48:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:48:40): Custom certificate already present.
Trace(2025-Jul-04 08:48:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:48:40): Remote connection over UNC.
Trace(2025-Jul-04 08:48:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:48:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:48:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:48:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:48:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:48:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:48:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:48:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:48:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:48:40): File root.upd recovered.
Trace(2025-Jul-04 08:48:40): File escdp.dat recovered.
Trace(2025-Jul-04 08:48:40): File ProductID.dat recovered.
Trace(2025-Jul-04 08:48:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:48:40): File order.xml recovered.
Trace(2025-Jul-04 08:48:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:48:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 08:48:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:48:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 08:48:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:48:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:48:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 08:48:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 08:48:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:48:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:48:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:48:41): Calling package_source_init
Trace(2025-Jul-04 08:48:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:48:41): Logging on network access user
Trace(2025-Jul-04 08:48:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:48:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:48:41): Custom certificate already present.
Trace(2025-Jul-04 08:48:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:48:41): Remote connection over UNC.
Trace(2025-Jul-04 08:48:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:48:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:48:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:48:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:48:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:48:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:48:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:48:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:48:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:48:41): File root.upd recovered.
Trace(2025-Jul-04 08:48:41): File escdp.dat recovered.
Trace(2025-Jul-04 08:48:41): File ProductID.dat recovered.
Trace(2025-Jul-04 08:48:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:48:41): File order.xml recovered.
Trace(2025-Jul-04 08:48:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:48:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 08:48:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:48:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 08:48:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:48:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:48:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 08:48:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 08:48:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:48:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:48:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:48:42): Calling package_source_init
Trace(2025-Jul-04 08:48:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:48:42): Logging on network access user
Trace(2025-Jul-04 08:48:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:48:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:48:42): Custom certificate already present.
Trace(2025-Jul-04 08:48:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:48:42): Remote connection over UNC.
Trace(2025-Jul-04 08:48:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:48:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:48:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:48:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:48:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:48:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:48:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:48:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:48:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:48:42): File root.upd recovered.
Trace(2025-Jul-04 08:48:42): File escdp.dat recovered.
Trace(2025-Jul-04 08:48:42): File ProductID.dat recovered.
Trace(2025-Jul-04 08:48:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:48:42): File order.xml recovered.
Trace(2025-Jul-04 08:48:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 08:48:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 08:48:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:48:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 08:48:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:48:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:48:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 08:48:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 08:48:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:48:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:48:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:48:43): Calling package_source_init
Trace(2025-Jul-04 08:48:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:48:43): Logging on network access user
Trace(2025-Jul-04 08:48:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:48:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:48:43): Custom certificate already present.
Trace(2025-Jul-04 08:48:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:48:43): Remote connection over UNC.
Trace(2025-Jul-04 08:48:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:48:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:48:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:48:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:48:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:48:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:48:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:48:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:48:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:48:43): File root.upd recovered.
Trace(2025-Jul-04 08:48:43): File escdp.dat recovered.
Trace(2025-Jul-04 08:48:43): File ProductID.dat recovered.
Trace(2025-Jul-04 08:48:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:48:43): File order.xml recovered.
Trace(2025-Jul-04 08:48:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 08:48:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 08:48:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:48:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 08:48:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 08:48:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 08:48:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 08:48:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:48:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 08:48:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:48:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 08:48:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:48:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:48:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 08:48:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 08:48:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:48:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:48:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:48:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:48:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:48:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:48:45): SULUpdateLocation created!
Trace(2025-Jul-04 08:48:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:48:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:48:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:48:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:48:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:48:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:48:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:48:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:48:45): server = sophos
Trace(2025-Jul-04 08:48:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:48:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:48:45): No manually configured proxy.
Trace(2025-Jul-04 08:48:45): SULDownloader setup successful.
Trace(2025-Jul-04 08:48:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:48:46): Enumerating available product versions...
Trace(2025-Jul-04 08:48:46): Out of sources
Trace(2025-Jul-04 08:48:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:48:48): Out of sources
Trace(2025-Jul-04 08:48:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:48:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:48:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:48:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:48:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:48:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:48:48): SULUpdateLocation created!
Trace(2025-Jul-04 08:48:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:48:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:48:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:48:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:48:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:48:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:48:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:48:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:48:48): server = sophos
Trace(2025-Jul-04 08:48:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:48:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:48:48): No manually configured proxy.
Trace(2025-Jul-04 08:48:48): SULDownloader setup successful.
Trace(2025-Jul-04 08:48:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:48:49): Enumerating available product versions...
Trace(2025-Jul-04 08:48:49): Out of sources
Trace(2025-Jul-04 08:48:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:48:51): Out of sources
Trace(2025-Jul-04 08:48:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:48:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:48:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:48:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:48:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:48:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:48:51): SULUpdateLocation created!
Trace(2025-Jul-04 08:48:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:48:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:48:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:48:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:48:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:48:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:48:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:48:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:48:51): server = sophos
Trace(2025-Jul-04 08:48:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:48:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:48:51): No manually configured proxy.
Trace(2025-Jul-04 08:48:51): SULDownloader setup successful.
Trace(2025-Jul-04 08:48:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:48:52): Enumerating available product versions...
Trace(2025-Jul-04 08:48:52): Out of sources
Trace(2025-Jul-04 08:48:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:48:54): Out of sources
Trace(2025-Jul-04 08:48:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:48:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:48:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:48:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:48:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:48:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:48:54): SULUpdateLocation created!
Trace(2025-Jul-04 08:48:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:48:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:48:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:48:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:48:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:48:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:48:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:48:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:48:54): server = sophos
Trace(2025-Jul-04 08:48:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:48:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:48:54): No manually configured proxy.
Trace(2025-Jul-04 08:48:54): SULDownloader setup successful.
Trace(2025-Jul-04 08:48:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:48:55): Enumerating available product versions...
Trace(2025-Jul-04 08:48:55): Out of sources
Trace(2025-Jul-04 08:48:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:48:57): Out of sources
Trace(2025-Jul-04 08:48:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:48:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:48:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:48:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:48:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:48:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:48:57): SULUpdateLocation created!
Trace(2025-Jul-04 08:48:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:48:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:48:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:48:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:48:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:48:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:48:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:48:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:48:57): server = sophos
Trace(2025-Jul-04 08:48:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:48:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:48:57): No manually configured proxy.
Trace(2025-Jul-04 08:48:57): SULDownloader setup successful.
Trace(2025-Jul-04 08:48:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:48:58): Enumerating available product versions...
Trace(2025-Jul-04 08:48:58): Out of sources
Trace(2025-Jul-04 08:48:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:49:00): Out of sources
Trace(2025-Jul-04 08:49:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:49:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:49:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 08:49:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 08:49:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 08:49:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 08:49:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 08:49:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 08:49:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 08:49:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 08:49:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 08:49:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 08:49:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 08:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 08:49:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:49:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 08:49:00): Null update
Trace(2025-Jul-04 08:49:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 08:49:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 08:49:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 08:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:49:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 08:49:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 08:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:49:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 08:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:49:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 08:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:49:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 08:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 08:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:49:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 08:49:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 08:49:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 08:49:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 08:49:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 08:49:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 08:49:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 08:49:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 08:49:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 08:49:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 08:49:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 08:49:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 08:49:02): ALUpdate finished
Trace(2025-Jul-04 08:58:36): =========================
Trace(2025-Jul-04 08:58:36): ALUpdate is starting.
Trace(2025-Jul-04 08:58:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 08:58:36): Build             : 217387
Trace(2025-Jul-04 08:58:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 08:58:36): =========================
Trace(2025-Jul-04 08:58:36): Process security set successfully
Trace(2025-Jul-04 08:58:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 08:58:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 08:58:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 08:58:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 08:58:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 08:58:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 08:58:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 08:58:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 08:58:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 08:58:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 08:58:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 08:58:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 08:58:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 08:58:36): Computer is a not possible cluster
Trace(2025-Jul-04 08:58:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 08:58:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 08:58:36): Considering subscribed products.
Trace(2025-Jul-04 08:58:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:58:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 08:58:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 08:58:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 08:58:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 08:58:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 08:58:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:58:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 08:58:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 08:58:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 08:58:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 08:58:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 08:58:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 08:58:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 08:58:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:58:36): GenerateCustomerID: complete
Trace(2025-Jul-04 08:58:36): Computer is a not possible cluster
Trace(2025-Jul-04 08:58:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 08:58:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 08:58:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 08:58:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 08:58:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 08:58:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 08:58:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 08:58:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 08:58:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 08:58:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 08:58:36): PopulateCache: Entering
Trace(2025-Jul-04 08:58:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 08:58:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 08:58:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:58:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:58:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 08:58:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 08:58:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 08:58:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 08:58:36): Network location has not changed.
Trace(2025-Jul-04 08:58:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 08:58:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:58:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 08:58:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 08:58:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 08:58:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:58:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:58:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:58:36): Calling package_source_init
Trace(2025-Jul-04 08:58:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:58:36): Logging on network access user
Trace(2025-Jul-04 08:58:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:58:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:58:39): Custom certificate already present.
Trace(2025-Jul-04 08:58:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:58:39): Remote connection over UNC.
Trace(2025-Jul-04 08:58:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:58:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:58:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:58:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:58:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:58:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:58:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:58:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:58:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:58:39): File root.upd recovered.
Trace(2025-Jul-04 08:58:39): File escdp.dat recovered.
Trace(2025-Jul-04 08:58:39): File ProductID.dat recovered.
Trace(2025-Jul-04 08:58:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:58:39): File order.xml recovered.
Trace(2025-Jul-04 08:58:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:58:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 08:58:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 08:58:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:58:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 08:58:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:58:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:58:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 08:58:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 08:58:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:58:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:58:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:58:40): Calling package_source_init
Trace(2025-Jul-04 08:58:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:58:40): Logging on network access user
Trace(2025-Jul-04 08:58:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:58:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:58:40): Custom certificate already present.
Trace(2025-Jul-04 08:58:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:58:40): Remote connection over UNC.
Trace(2025-Jul-04 08:58:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:58:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:58:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:58:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:58:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:58:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:58:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:58:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:58:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:58:40): File root.upd recovered.
Trace(2025-Jul-04 08:58:40): File escdp.dat recovered.
Trace(2025-Jul-04 08:58:40): File ProductID.dat recovered.
Trace(2025-Jul-04 08:58:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:58:40): File order.xml recovered.
Trace(2025-Jul-04 08:58:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:58:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 08:58:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:58:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 08:58:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:58:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:58:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 08:58:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 08:58:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:58:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:58:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:58:41): Calling package_source_init
Trace(2025-Jul-04 08:58:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:58:41): Logging on network access user
Trace(2025-Jul-04 08:58:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:58:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:58:41): Custom certificate already present.
Trace(2025-Jul-04 08:58:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:58:41): Remote connection over UNC.
Trace(2025-Jul-04 08:58:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:58:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:58:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:58:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:58:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:58:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:58:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:58:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:58:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:58:41): File root.upd recovered.
Trace(2025-Jul-04 08:58:41): File escdp.dat recovered.
Trace(2025-Jul-04 08:58:41): File ProductID.dat recovered.
Trace(2025-Jul-04 08:58:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:58:41): File order.xml recovered.
Trace(2025-Jul-04 08:58:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:58:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 08:58:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:58:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 08:58:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:58:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:58:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 08:58:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 08:58:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:58:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:58:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:58:42): Calling package_source_init
Trace(2025-Jul-04 08:58:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:58:42): Logging on network access user
Trace(2025-Jul-04 08:58:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:58:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:58:42): Custom certificate already present.
Trace(2025-Jul-04 08:58:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:58:42): Remote connection over UNC.
Trace(2025-Jul-04 08:58:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:58:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:58:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:58:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:58:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:58:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:58:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:58:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:58:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:58:42): File root.upd recovered.
Trace(2025-Jul-04 08:58:42): File escdp.dat recovered.
Trace(2025-Jul-04 08:58:42): File ProductID.dat recovered.
Trace(2025-Jul-04 08:58:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:58:42): File order.xml recovered.
Trace(2025-Jul-04 08:58:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 08:58:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 08:58:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:58:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 08:58:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:58:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:58:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 08:58:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 08:58:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:58:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 08:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:58:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 08:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 08:58:43): Calling package_source_init
Trace(2025-Jul-04 08:58:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:58:43): Logging on network access user
Trace(2025-Jul-04 08:58:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:58:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 08:58:43): Custom certificate already present.
Trace(2025-Jul-04 08:58:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 08:58:43): Remote connection over UNC.
Trace(2025-Jul-04 08:58:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 08:58:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 08:58:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 08:58:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 08:58:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 08:58:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 08:58:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 08:58:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 08:58:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 08:58:43): File root.upd recovered.
Trace(2025-Jul-04 08:58:43): File escdp.dat recovered.
Trace(2025-Jul-04 08:58:43): File ProductID.dat recovered.
Trace(2025-Jul-04 08:58:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 08:58:43): File order.xml recovered.
Trace(2025-Jul-04 08:58:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 08:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 08:58:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 08:58:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:58:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 08:58:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 08:58:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 08:58:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 08:58:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 08:58:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 08:58:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 08:58:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 08:58:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 08:58:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 08:58:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 08:58:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 08:58:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 08:58:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 08:58:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:58:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:58:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:58:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:58:45): SULUpdateLocation created!
Trace(2025-Jul-04 08:58:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:58:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:58:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:58:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:58:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:58:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:58:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:58:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:58:45): server = sophos
Trace(2025-Jul-04 08:58:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:58:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:58:45): No manually configured proxy.
Trace(2025-Jul-04 08:58:45): SULDownloader setup successful.
Trace(2025-Jul-04 08:58:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:58:46): Enumerating available product versions...
Trace(2025-Jul-04 08:58:46): Out of sources
Trace(2025-Jul-04 08:58:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:58:48): Out of sources
Trace(2025-Jul-04 08:58:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:58:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:58:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:58:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:58:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:58:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:58:48): SULUpdateLocation created!
Trace(2025-Jul-04 08:58:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:58:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:58:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:58:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:58:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:58:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:58:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:58:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:58:48): server = sophos
Trace(2025-Jul-04 08:58:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:58:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:58:48): No manually configured proxy.
Trace(2025-Jul-04 08:58:48): SULDownloader setup successful.
Trace(2025-Jul-04 08:58:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:58:49): Enumerating available product versions...
Trace(2025-Jul-04 08:58:49): Out of sources
Trace(2025-Jul-04 08:58:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:58:51): Out of sources
Trace(2025-Jul-04 08:58:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:58:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:58:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:58:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:58:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:58:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:58:51): SULUpdateLocation created!
Trace(2025-Jul-04 08:58:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:58:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:58:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:58:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:58:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:58:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:58:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:58:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:58:51): server = sophos
Trace(2025-Jul-04 08:58:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:58:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:58:51): No manually configured proxy.
Trace(2025-Jul-04 08:58:51): SULDownloader setup successful.
Trace(2025-Jul-04 08:58:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:58:52): Enumerating available product versions...
Trace(2025-Jul-04 08:58:52): Out of sources
Trace(2025-Jul-04 08:58:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:58:54): Out of sources
Trace(2025-Jul-04 08:58:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:58:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:58:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:58:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:58:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:58:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:58:54): SULUpdateLocation created!
Trace(2025-Jul-04 08:58:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:58:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:58:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:58:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:58:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:58:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:58:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:58:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:58:54): server = sophos
Trace(2025-Jul-04 08:58:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:58:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:58:54): No manually configured proxy.
Trace(2025-Jul-04 08:58:54): SULDownloader setup successful.
Trace(2025-Jul-04 08:58:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:58:55): Enumerating available product versions...
Trace(2025-Jul-04 08:58:55): Out of sources
Trace(2025-Jul-04 08:58:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:58:57): Out of sources
Trace(2025-Jul-04 08:58:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:58:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:58:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 08:58:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 08:58:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 08:58:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 08:58:57): SULUpdateLocation created!
Trace(2025-Jul-04 08:58:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 08:58:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 08:58:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 08:58:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 08:58:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 08:58:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 08:58:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 08:58:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 08:58:57): server = sophos
Trace(2025-Jul-04 08:58:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 08:58:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 08:58:57): No manually configured proxy.
Trace(2025-Jul-04 08:58:57): SULDownloader setup successful.
Trace(2025-Jul-04 08:58:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:58:58): Enumerating available product versions...
Trace(2025-Jul-04 08:58:58): Out of sources
Trace(2025-Jul-04 08:58:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 08:59:00): Out of sources
Trace(2025-Jul-04 08:59:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 08:59:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 08:59:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 08:59:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 08:59:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 08:59:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 08:59:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 08:59:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 08:59:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 08:59:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 08:59:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 08:59:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 08:59:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 08:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 08:59:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:59:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 08:59:00): Null update
Trace(2025-Jul-04 08:59:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 08:59:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 08:59:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 08:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:59:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 08:59:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 08:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:59:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 08:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 08:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:59:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 08:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 08:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:59:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 08:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 08:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 08:59:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 08:59:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 08:59:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 08:59:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 08:59:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 08:59:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 08:59:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 08:59:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 08:59:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 08:59:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 08:59:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 08:59:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 08:59:02): ALUpdate finished
Trace(2025-Jul-04 09:08:36): =========================
Trace(2025-Jul-04 09:08:36): ALUpdate is starting.
Trace(2025-Jul-04 09:08:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 09:08:36): Build             : 217387
Trace(2025-Jul-04 09:08:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 09:08:36): =========================
Trace(2025-Jul-04 09:08:36): Process security set successfully
Trace(2025-Jul-04 09:08:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 09:08:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 09:08:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 09:08:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 09:08:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 09:08:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 09:08:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 09:08:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 09:08:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 09:08:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 09:08:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 09:08:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 09:08:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 09:08:36): Computer is a not possible cluster
Trace(2025-Jul-04 09:08:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 09:08:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 09:08:36): Considering subscribed products.
Trace(2025-Jul-04 09:08:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:08:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 09:08:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 09:08:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:08:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 09:08:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 09:08:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:08:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 09:08:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 09:08:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 09:08:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 09:08:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 09:08:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 09:08:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 09:08:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:08:36): GenerateCustomerID: complete
Trace(2025-Jul-04 09:08:36): Computer is a not possible cluster
Trace(2025-Jul-04 09:08:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 09:08:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 09:08:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 09:08:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:08:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 09:08:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 09:08:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 09:08:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 09:08:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:08:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 09:08:36): PopulateCache: Entering
Trace(2025-Jul-04 09:08:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 09:08:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:08:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:08:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:08:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 09:08:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:08:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 09:08:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 09:08:36): Network location has not changed.
Trace(2025-Jul-04 09:08:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 09:08:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:08:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 09:08:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 09:08:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 09:08:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:08:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:08:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:08:36): Calling package_source_init
Trace(2025-Jul-04 09:08:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:08:36): Logging on network access user
Trace(2025-Jul-04 09:08:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:08:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:08:39): Custom certificate already present.
Trace(2025-Jul-04 09:08:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:08:39): Remote connection over UNC.
Trace(2025-Jul-04 09:08:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:08:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:08:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:08:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:08:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:08:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:08:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:08:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:08:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:08:39): File root.upd recovered.
Trace(2025-Jul-04 09:08:39): File escdp.dat recovered.
Trace(2025-Jul-04 09:08:39): File ProductID.dat recovered.
Trace(2025-Jul-04 09:08:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:08:39): File order.xml recovered.
Trace(2025-Jul-04 09:08:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:08:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:08:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 09:08:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:08:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 09:08:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:08:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:08:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 09:08:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 09:08:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:08:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:08:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:08:40): Calling package_source_init
Trace(2025-Jul-04 09:08:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:08:40): Logging on network access user
Trace(2025-Jul-04 09:08:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:08:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:08:40): Custom certificate already present.
Trace(2025-Jul-04 09:08:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:08:40): Remote connection over UNC.
Trace(2025-Jul-04 09:08:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:08:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:08:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:08:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:08:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:08:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:08:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:08:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:08:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:08:40): File root.upd recovered.
Trace(2025-Jul-04 09:08:40): File escdp.dat recovered.
Trace(2025-Jul-04 09:08:40): File ProductID.dat recovered.
Trace(2025-Jul-04 09:08:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:08:40): File order.xml recovered.
Trace(2025-Jul-04 09:08:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:08:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 09:08:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:08:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 09:08:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:08:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:08:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 09:08:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 09:08:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:08:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:08:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:08:41): Calling package_source_init
Trace(2025-Jul-04 09:08:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:08:41): Logging on network access user
Trace(2025-Jul-04 09:08:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:08:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:08:41): Custom certificate already present.
Trace(2025-Jul-04 09:08:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:08:41): Remote connection over UNC.
Trace(2025-Jul-04 09:08:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:08:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:08:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:08:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:08:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:08:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:08:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:08:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:08:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:08:41): File root.upd recovered.
Trace(2025-Jul-04 09:08:41): File escdp.dat recovered.
Trace(2025-Jul-04 09:08:41): File ProductID.dat recovered.
Trace(2025-Jul-04 09:08:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:08:41): File order.xml recovered.
Trace(2025-Jul-04 09:08:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:08:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 09:08:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:08:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 09:08:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:08:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:08:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 09:08:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 09:08:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:08:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:08:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:08:42): Calling package_source_init
Trace(2025-Jul-04 09:08:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:08:42): Logging on network access user
Trace(2025-Jul-04 09:08:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:08:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:08:42): Custom certificate already present.
Trace(2025-Jul-04 09:08:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:08:42): Remote connection over UNC.
Trace(2025-Jul-04 09:08:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:08:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:08:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:08:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:08:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:08:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:08:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:08:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:08:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:08:42): File root.upd recovered.
Trace(2025-Jul-04 09:08:42): File escdp.dat recovered.
Trace(2025-Jul-04 09:08:42): File ProductID.dat recovered.
Trace(2025-Jul-04 09:08:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:08:42): File order.xml recovered.
Trace(2025-Jul-04 09:08:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:08:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 09:08:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:08:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 09:08:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:08:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:08:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 09:08:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 09:08:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:08:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:08:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:08:43): Calling package_source_init
Trace(2025-Jul-04 09:08:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:08:43): Logging on network access user
Trace(2025-Jul-04 09:08:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:08:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:08:43): Custom certificate already present.
Trace(2025-Jul-04 09:08:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:08:43): Remote connection over UNC.
Trace(2025-Jul-04 09:08:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:08:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:08:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:08:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:08:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:08:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:08:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:08:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:08:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:08:43): File root.upd recovered.
Trace(2025-Jul-04 09:08:43): File escdp.dat recovered.
Trace(2025-Jul-04 09:08:43): File ProductID.dat recovered.
Trace(2025-Jul-04 09:08:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:08:43): File order.xml recovered.
Trace(2025-Jul-04 09:08:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:08:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 09:08:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:08:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 09:08:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 09:08:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 09:08:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 09:08:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:08:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 09:08:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:08:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 09:08:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:08:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:08:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 09:08:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 09:08:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:08:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:08:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:08:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:08:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:08:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:08:45): SULUpdateLocation created!
Trace(2025-Jul-04 09:08:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:08:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:08:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:08:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:08:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:08:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:08:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:08:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:08:45): server = sophos
Trace(2025-Jul-04 09:08:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:08:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:08:45): No manually configured proxy.
Trace(2025-Jul-04 09:08:45): SULDownloader setup successful.
Trace(2025-Jul-04 09:08:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:08:46): Enumerating available product versions...
Trace(2025-Jul-04 09:08:46): Out of sources
Trace(2025-Jul-04 09:08:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:08:48): Out of sources
Trace(2025-Jul-04 09:08:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:08:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:08:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:08:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:08:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:08:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:08:48): SULUpdateLocation created!
Trace(2025-Jul-04 09:08:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:08:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:08:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:08:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:08:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:08:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:08:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:08:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:08:48): server = sophos
Trace(2025-Jul-04 09:08:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:08:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:08:48): No manually configured proxy.
Trace(2025-Jul-04 09:08:48): SULDownloader setup successful.
Trace(2025-Jul-04 09:08:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:08:49): Enumerating available product versions...
Trace(2025-Jul-04 09:08:49): Out of sources
Trace(2025-Jul-04 09:08:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:08:51): Out of sources
Trace(2025-Jul-04 09:08:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:08:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:08:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:08:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:08:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:08:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:08:51): SULUpdateLocation created!
Trace(2025-Jul-04 09:08:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:08:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:08:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:08:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:08:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:08:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:08:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:08:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:08:51): server = sophos
Trace(2025-Jul-04 09:08:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:08:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:08:51): No manually configured proxy.
Trace(2025-Jul-04 09:08:51): SULDownloader setup successful.
Trace(2025-Jul-04 09:08:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:08:52): Enumerating available product versions...
Trace(2025-Jul-04 09:08:52): Out of sources
Trace(2025-Jul-04 09:08:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:08:54): Out of sources
Trace(2025-Jul-04 09:08:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:08:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:08:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:08:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:08:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:08:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:08:54): SULUpdateLocation created!
Trace(2025-Jul-04 09:08:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:08:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:08:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:08:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:08:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:08:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:08:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:08:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:08:54): server = sophos
Trace(2025-Jul-04 09:08:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:08:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:08:54): No manually configured proxy.
Trace(2025-Jul-04 09:08:54): SULDownloader setup successful.
Trace(2025-Jul-04 09:08:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:08:55): Enumerating available product versions...
Trace(2025-Jul-04 09:08:55): Out of sources
Trace(2025-Jul-04 09:08:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:08:57): Out of sources
Trace(2025-Jul-04 09:08:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:08:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:08:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:08:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:08:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:08:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:08:57): SULUpdateLocation created!
Trace(2025-Jul-04 09:08:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:08:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:08:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:08:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:08:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:08:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:08:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:08:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:08:57): server = sophos
Trace(2025-Jul-04 09:08:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:08:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:08:57): No manually configured proxy.
Trace(2025-Jul-04 09:08:57): SULDownloader setup successful.
Trace(2025-Jul-04 09:08:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:08:59): Enumerating available product versions...
Trace(2025-Jul-04 09:08:59): Out of sources
Trace(2025-Jul-04 09:08:59): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:09:00): Out of sources
Trace(2025-Jul-04 09:09:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:09:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:09:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 09:09:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 09:09:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 09:09:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 09:09:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 09:09:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 09:09:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 09:09:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 09:09:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 09:09:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 09:09:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 09:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 09:09:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:09:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:09:00): Null update
Trace(2025-Jul-04 09:09:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 09:09:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 09:09:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 09:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:09:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:09:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 09:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:09:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 09:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:09:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 09:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:09:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 09:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 09:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:09:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:09:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 09:09:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:09:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:09:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:09:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:09:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 09:09:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 09:09:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 09:09:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 09:09:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 09:09:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 09:09:02): ALUpdate finished
Trace(2025-Jul-04 09:18:36): =========================
Trace(2025-Jul-04 09:18:36): ALUpdate is starting.
Trace(2025-Jul-04 09:18:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 09:18:36): Build             : 217387
Trace(2025-Jul-04 09:18:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 09:18:36): =========================
Trace(2025-Jul-04 09:18:36): Process security set successfully
Trace(2025-Jul-04 09:18:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 09:18:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 09:18:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 09:18:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 09:18:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 09:18:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 09:18:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 09:18:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 09:18:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 09:18:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 09:18:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 09:18:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 09:18:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 09:18:36): Computer is a not possible cluster
Trace(2025-Jul-04 09:18:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 09:18:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 09:18:36): Considering subscribed products.
Trace(2025-Jul-04 09:18:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:18:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 09:18:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 09:18:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:18:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 09:18:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 09:18:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:18:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 09:18:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 09:18:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 09:18:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 09:18:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 09:18:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 09:18:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 09:18:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:18:36): GenerateCustomerID: complete
Trace(2025-Jul-04 09:18:36): Computer is a not possible cluster
Trace(2025-Jul-04 09:18:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 09:18:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 09:18:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 09:18:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:18:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 09:18:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 09:18:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 09:18:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:18:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 09:18:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 09:18:36): PopulateCache: Entering
Trace(2025-Jul-04 09:18:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 09:18:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:18:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:18:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:18:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 09:18:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:18:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 09:18:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 09:18:36): Network location has not changed.
Trace(2025-Jul-04 09:18:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 09:18:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:18:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 09:18:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 09:18:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 09:18:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:18:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:18:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:18:36): Calling package_source_init
Trace(2025-Jul-04 09:18:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:18:36): Logging on network access user
Trace(2025-Jul-04 09:18:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:18:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:18:39): Custom certificate already present.
Trace(2025-Jul-04 09:18:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:18:39): Remote connection over UNC.
Trace(2025-Jul-04 09:18:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:18:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:18:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:18:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:18:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:18:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:18:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:18:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:18:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:18:39): File root.upd recovered.
Trace(2025-Jul-04 09:18:39): File escdp.dat recovered.
Trace(2025-Jul-04 09:18:39): File ProductID.dat recovered.
Trace(2025-Jul-04 09:18:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:18:39): File order.xml recovered.
Trace(2025-Jul-04 09:18:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:18:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:18:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 09:18:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:18:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 09:18:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:18:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:18:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 09:18:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 09:18:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:18:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:18:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:18:40): Calling package_source_init
Trace(2025-Jul-04 09:18:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:18:40): Logging on network access user
Trace(2025-Jul-04 09:18:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:18:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:18:40): Custom certificate already present.
Trace(2025-Jul-04 09:18:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:18:40): Remote connection over UNC.
Trace(2025-Jul-04 09:18:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:18:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:18:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:18:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:18:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:18:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:18:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:18:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:18:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:18:40): File root.upd recovered.
Trace(2025-Jul-04 09:18:40): File escdp.dat recovered.
Trace(2025-Jul-04 09:18:40): File ProductID.dat recovered.
Trace(2025-Jul-04 09:18:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:18:40): File order.xml recovered.
Trace(2025-Jul-04 09:18:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:18:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 09:18:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:18:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 09:18:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:18:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:18:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 09:18:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 09:18:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:18:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:18:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:18:41): Calling package_source_init
Trace(2025-Jul-04 09:18:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:18:41): Logging on network access user
Trace(2025-Jul-04 09:18:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:18:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:18:41): Custom certificate already present.
Trace(2025-Jul-04 09:18:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:18:41): Remote connection over UNC.
Trace(2025-Jul-04 09:18:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:18:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:18:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:18:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:18:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:18:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:18:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:18:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:18:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:18:41): File root.upd recovered.
Trace(2025-Jul-04 09:18:41): File escdp.dat recovered.
Trace(2025-Jul-04 09:18:41): File ProductID.dat recovered.
Trace(2025-Jul-04 09:18:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:18:41): File order.xml recovered.
Trace(2025-Jul-04 09:18:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:18:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 09:18:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:18:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 09:18:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:18:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:18:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 09:18:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 09:18:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:18:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:18:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:18:42): Calling package_source_init
Trace(2025-Jul-04 09:18:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:18:42): Logging on network access user
Trace(2025-Jul-04 09:18:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:18:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:18:42): Custom certificate already present.
Trace(2025-Jul-04 09:18:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:18:42): Remote connection over UNC.
Trace(2025-Jul-04 09:18:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:18:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:18:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:18:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:18:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:18:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:18:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:18:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:18:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:18:42): File root.upd recovered.
Trace(2025-Jul-04 09:18:42): File escdp.dat recovered.
Trace(2025-Jul-04 09:18:42): File ProductID.dat recovered.
Trace(2025-Jul-04 09:18:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:18:42): File order.xml recovered.
Trace(2025-Jul-04 09:18:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:18:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 09:18:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:18:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 09:18:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:18:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:18:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 09:18:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 09:18:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:18:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:18:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:18:43): Calling package_source_init
Trace(2025-Jul-04 09:18:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:18:43): Logging on network access user
Trace(2025-Jul-04 09:18:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:18:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:18:43): Custom certificate already present.
Trace(2025-Jul-04 09:18:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:18:43): Remote connection over UNC.
Trace(2025-Jul-04 09:18:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:18:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:18:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:18:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:18:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:18:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:18:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:18:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:18:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:18:43): File root.upd recovered.
Trace(2025-Jul-04 09:18:43): File escdp.dat recovered.
Trace(2025-Jul-04 09:18:43): File ProductID.dat recovered.
Trace(2025-Jul-04 09:18:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:18:43): File order.xml recovered.
Trace(2025-Jul-04 09:18:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:18:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 09:18:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:18:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 09:18:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 09:18:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 09:18:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 09:18:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:18:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 09:18:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:18:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 09:18:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:18:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:18:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 09:18:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 09:18:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:18:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:18:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:18:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:18:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:18:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:18:45): SULUpdateLocation created!
Trace(2025-Jul-04 09:18:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:18:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:18:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:18:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:18:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:18:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:18:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:18:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:18:45): server = sophos
Trace(2025-Jul-04 09:18:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:18:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:18:45): No manually configured proxy.
Trace(2025-Jul-04 09:18:45): SULDownloader setup successful.
Trace(2025-Jul-04 09:18:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:18:47): Enumerating available product versions...
Trace(2025-Jul-04 09:18:47): Out of sources
Trace(2025-Jul-04 09:18:47): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:18:49): Out of sources
Trace(2025-Jul-04 09:18:49): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:18:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:18:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:18:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:18:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:18:49): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:18:49): SULUpdateLocation created!
Trace(2025-Jul-04 09:18:49): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:18:49): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:18:49): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:18:49): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:18:49): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:18:49): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:18:49): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:18:49): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:18:49): server = sophos
Trace(2025-Jul-04 09:18:49): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:18:49): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:18:49): No manually configured proxy.
Trace(2025-Jul-04 09:18:49): SULDownloader setup successful.
Trace(2025-Jul-04 09:18:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:18:50): Enumerating available product versions...
Trace(2025-Jul-04 09:18:50): Out of sources
Trace(2025-Jul-04 09:18:50): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:18:52): Out of sources
Trace(2025-Jul-04 09:18:52): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:18:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:18:52): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:18:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:18:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:18:52): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:18:52): SULUpdateLocation created!
Trace(2025-Jul-04 09:18:52): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:18:52): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:18:52): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:18:52): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:18:52): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:18:52): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:18:52): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:18:52): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:18:52): server = sophos
Trace(2025-Jul-04 09:18:52): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:18:52): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:18:52): No manually configured proxy.
Trace(2025-Jul-04 09:18:52): SULDownloader setup successful.
Trace(2025-Jul-04 09:18:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:18:53): Enumerating available product versions...
Trace(2025-Jul-04 09:18:53): Out of sources
Trace(2025-Jul-04 09:18:53): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:18:55): Out of sources
Trace(2025-Jul-04 09:18:55): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:18:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:18:55): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:18:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:18:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:18:55): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:18:55): SULUpdateLocation created!
Trace(2025-Jul-04 09:18:55): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:18:55): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:18:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:18:55): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:18:55): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:18:55): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:18:55): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:18:55): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:18:55): server = sophos
Trace(2025-Jul-04 09:18:55): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:18:55): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:18:55): No manually configured proxy.
Trace(2025-Jul-04 09:18:55): SULDownloader setup successful.
Trace(2025-Jul-04 09:18:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:18:56): Enumerating available product versions...
Trace(2025-Jul-04 09:18:56): Out of sources
Trace(2025-Jul-04 09:18:56): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:18:58): Out of sources
Trace(2025-Jul-04 09:18:58): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:18:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:18:58): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:18:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:18:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:18:58): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:18:58): SULUpdateLocation created!
Trace(2025-Jul-04 09:18:58): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:18:58): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:18:58): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:18:58): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:18:58): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:18:58): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:18:58): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:18:58): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:18:58): server = sophos
Trace(2025-Jul-04 09:18:58): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:18:58): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:18:58): No manually configured proxy.
Trace(2025-Jul-04 09:18:58): SULDownloader setup successful.
Trace(2025-Jul-04 09:18:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:18:59): Enumerating available product versions...
Trace(2025-Jul-04 09:18:59): Out of sources
Trace(2025-Jul-04 09:18:59): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:19:01): Out of sources
Trace(2025-Jul-04 09:19:01): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:19:01): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:19:01): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 09:19:01): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 09:19:01): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 09:19:01): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 09:19:01): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 09:19:01): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 09:19:01): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 09:19:01): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 09:19:01): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 09:19:01): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 09:19:01): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 09:19:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 09:19:01): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:19:01): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:19:01): Null update
Trace(2025-Jul-04 09:19:01): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 09:19:01): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 09:19:01): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 09:19:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:19:01): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:19:01): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 09:19:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:19:01): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:19:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 09:19:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:19:01): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:19:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 09:19:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:19:01): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 09:19:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 09:19:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:19:01): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:19:02): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 09:19:02): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:19:02): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:19:02): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 09:19:02): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 09:19:02): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 09:19:02): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 09:19:02): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 09:19:02): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:19:02): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:19:03): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 09:19:03): ALUpdate finished
Trace(2025-Jul-04 09:28:36): =========================
Trace(2025-Jul-04 09:28:36): ALUpdate is starting.
Trace(2025-Jul-04 09:28:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 09:28:36): Build             : 217387
Trace(2025-Jul-04 09:28:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 09:28:36): =========================
Trace(2025-Jul-04 09:28:36): Process security set successfully
Trace(2025-Jul-04 09:28:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 09:28:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 09:28:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 09:28:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 09:28:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 09:28:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 09:28:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 09:28:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 09:28:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 09:28:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 09:28:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 09:28:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 09:28:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 09:28:36): Computer is a not possible cluster
Trace(2025-Jul-04 09:28:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 09:28:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 09:28:36): Considering subscribed products.
Trace(2025-Jul-04 09:28:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:28:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 09:28:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 09:28:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:28:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 09:28:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 09:28:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:28:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 09:28:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 09:28:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 09:28:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 09:28:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 09:28:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 09:28:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 09:28:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:28:36): GenerateCustomerID: complete
Trace(2025-Jul-04 09:28:36): Computer is a not possible cluster
Trace(2025-Jul-04 09:28:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 09:28:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 09:28:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 09:28:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:28:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 09:28:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 09:28:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 09:28:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:28:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 09:28:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 09:28:36): PopulateCache: Entering
Trace(2025-Jul-04 09:28:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 09:28:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:28:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:28:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:28:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 09:28:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:28:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 09:28:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 09:28:36): Network location has not changed.
Trace(2025-Jul-04 09:28:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 09:28:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:28:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 09:28:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 09:28:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 09:28:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:28:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:28:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:28:36): Calling package_source_init
Trace(2025-Jul-04 09:28:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:28:36): Logging on network access user
Trace(2025-Jul-04 09:28:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:28:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:28:39): Custom certificate already present.
Trace(2025-Jul-04 09:28:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:28:39): Remote connection over UNC.
Trace(2025-Jul-04 09:28:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:28:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:28:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:28:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:28:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:28:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:28:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:28:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:28:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:28:39): File root.upd recovered.
Trace(2025-Jul-04 09:28:39): File escdp.dat recovered.
Trace(2025-Jul-04 09:28:39): File ProductID.dat recovered.
Trace(2025-Jul-04 09:28:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:28:39): File order.xml recovered.
Trace(2025-Jul-04 09:28:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:28:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:28:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 09:28:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:28:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 09:28:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:28:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:28:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 09:28:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 09:28:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:28:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:28:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:28:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:28:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:28:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:28:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:28:40): Calling package_source_init
Trace(2025-Jul-04 09:28:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:28:40): Logging on network access user
Trace(2025-Jul-04 09:28:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:28:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:28:40): Custom certificate already present.
Trace(2025-Jul-04 09:28:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:28:40): Remote connection over UNC.
Trace(2025-Jul-04 09:28:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:28:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:28:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:28:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:28:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:28:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:28:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:28:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:28:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:28:40): File root.upd recovered.
Trace(2025-Jul-04 09:28:40): File escdp.dat recovered.
Trace(2025-Jul-04 09:28:40): File ProductID.dat recovered.
Trace(2025-Jul-04 09:28:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:28:40): File order.xml recovered.
Trace(2025-Jul-04 09:28:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:28:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:28:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 09:28:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:28:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 09:28:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:28:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:28:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 09:28:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 09:28:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:28:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:28:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:28:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:28:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:28:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:28:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:28:41): Calling package_source_init
Trace(2025-Jul-04 09:28:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:28:41): Logging on network access user
Trace(2025-Jul-04 09:28:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:28:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:28:41): Custom certificate already present.
Trace(2025-Jul-04 09:28:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:28:41): Remote connection over UNC.
Trace(2025-Jul-04 09:28:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:28:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:28:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:28:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:28:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:28:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:28:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:28:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:28:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:28:41): File root.upd recovered.
Trace(2025-Jul-04 09:28:41): File escdp.dat recovered.
Trace(2025-Jul-04 09:28:41): File ProductID.dat recovered.
Trace(2025-Jul-04 09:28:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:28:41): File order.xml recovered.
Trace(2025-Jul-04 09:28:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:28:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:28:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 09:28:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:28:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 09:28:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:28:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:28:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 09:28:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 09:28:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:28:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:28:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:28:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:28:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:28:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:28:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:28:42): Calling package_source_init
Trace(2025-Jul-04 09:28:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:28:42): Logging on network access user
Trace(2025-Jul-04 09:28:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:28:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:28:42): Custom certificate already present.
Trace(2025-Jul-04 09:28:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:28:42): Remote connection over UNC.
Trace(2025-Jul-04 09:28:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:28:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:28:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:28:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:28:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:28:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:28:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:28:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:28:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:28:42): File root.upd recovered.
Trace(2025-Jul-04 09:28:42): File escdp.dat recovered.
Trace(2025-Jul-04 09:28:42): File ProductID.dat recovered.
Trace(2025-Jul-04 09:28:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:28:42): File order.xml recovered.
Trace(2025-Jul-04 09:28:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:28:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:28:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 09:28:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:28:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 09:28:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:28:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:28:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 09:28:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 09:28:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:28:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:28:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:28:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:28:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:28:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:28:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:28:43): Calling package_source_init
Trace(2025-Jul-04 09:28:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:28:43): Logging on network access user
Trace(2025-Jul-04 09:28:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:28:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:28:43): Custom certificate already present.
Trace(2025-Jul-04 09:28:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:28:43): Remote connection over UNC.
Trace(2025-Jul-04 09:28:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:28:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:28:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:28:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:28:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:28:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:28:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:28:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:28:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:28:43): File root.upd recovered.
Trace(2025-Jul-04 09:28:43): File escdp.dat recovered.
Trace(2025-Jul-04 09:28:43): File ProductID.dat recovered.
Trace(2025-Jul-04 09:28:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:28:43): File order.xml recovered.
Trace(2025-Jul-04 09:28:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:28:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:28:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 09:28:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:28:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 09:28:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 09:28:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 09:28:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 09:28:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:28:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 09:28:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:28:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 09:28:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:28:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:28:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 09:28:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 09:28:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:28:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:28:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:28:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:28:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:28:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:28:45): SULUpdateLocation created!
Trace(2025-Jul-04 09:28:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:28:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:28:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:28:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:28:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:28:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:28:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:28:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:28:45): server = sophos
Trace(2025-Jul-04 09:28:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:28:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:28:45): No manually configured proxy.
Trace(2025-Jul-04 09:28:45): SULDownloader setup successful.
Trace(2025-Jul-04 09:28:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:28:46): Enumerating available product versions...
Trace(2025-Jul-04 09:28:46): Out of sources
Trace(2025-Jul-04 09:28:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:28:48): Out of sources
Trace(2025-Jul-04 09:28:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:28:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:28:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:28:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:28:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:28:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:28:48): SULUpdateLocation created!
Trace(2025-Jul-04 09:28:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:28:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:28:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:28:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:28:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:28:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:28:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:28:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:28:48): server = sophos
Trace(2025-Jul-04 09:28:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:28:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:28:48): No manually configured proxy.
Trace(2025-Jul-04 09:28:48): SULDownloader setup successful.
Trace(2025-Jul-04 09:28:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:28:49): Enumerating available product versions...
Trace(2025-Jul-04 09:28:49): Out of sources
Trace(2025-Jul-04 09:28:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:28:51): Out of sources
Trace(2025-Jul-04 09:28:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:28:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:28:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:28:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:28:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:28:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:28:51): SULUpdateLocation created!
Trace(2025-Jul-04 09:28:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:28:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:28:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:28:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:28:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:28:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:28:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:28:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:28:51): server = sophos
Trace(2025-Jul-04 09:28:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:28:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:28:51): No manually configured proxy.
Trace(2025-Jul-04 09:28:51): SULDownloader setup successful.
Trace(2025-Jul-04 09:28:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:28:52): Enumerating available product versions...
Trace(2025-Jul-04 09:28:52): Out of sources
Trace(2025-Jul-04 09:28:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:28:54): Out of sources
Trace(2025-Jul-04 09:28:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:28:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:28:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:28:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:28:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:28:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:28:54): SULUpdateLocation created!
Trace(2025-Jul-04 09:28:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:28:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:28:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:28:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:28:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:28:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:28:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:28:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:28:54): server = sophos
Trace(2025-Jul-04 09:28:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:28:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:28:54): No manually configured proxy.
Trace(2025-Jul-04 09:28:54): SULDownloader setup successful.
Trace(2025-Jul-04 09:28:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:28:55): Enumerating available product versions...
Trace(2025-Jul-04 09:28:55): Out of sources
Trace(2025-Jul-04 09:28:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:28:57): Out of sources
Trace(2025-Jul-04 09:28:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:28:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:28:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:28:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:28:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:28:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:28:57): SULUpdateLocation created!
Trace(2025-Jul-04 09:28:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:28:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:28:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:28:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:28:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:28:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:28:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:28:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:28:57): server = sophos
Trace(2025-Jul-04 09:28:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:28:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:28:57): No manually configured proxy.
Trace(2025-Jul-04 09:28:57): SULDownloader setup successful.
Trace(2025-Jul-04 09:28:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:28:58): Enumerating available product versions...
Trace(2025-Jul-04 09:28:58): Out of sources
Trace(2025-Jul-04 09:28:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:29:00): Out of sources
Trace(2025-Jul-04 09:29:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:29:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:29:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 09:29:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 09:29:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 09:29:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 09:29:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 09:29:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 09:29:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 09:29:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 09:29:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 09:29:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 09:29:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 09:29:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 09:29:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:29:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:29:00): Null update
Trace(2025-Jul-04 09:29:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 09:29:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 09:29:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 09:29:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:29:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:29:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 09:29:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:29:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:29:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 09:29:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:29:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:29:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 09:29:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:29:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 09:29:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 09:29:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:29:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:29:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 09:29:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:29:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:29:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 09:29:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 09:29:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 09:29:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 09:29:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 09:29:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:29:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:29:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 09:29:02): ALUpdate finished
Trace(2025-Jul-04 09:38:36): =========================
Trace(2025-Jul-04 09:38:36): ALUpdate is starting.
Trace(2025-Jul-04 09:38:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 09:38:36): Build             : 217387
Trace(2025-Jul-04 09:38:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 09:38:36): =========================
Trace(2025-Jul-04 09:38:36): Process security set successfully
Trace(2025-Jul-04 09:38:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 09:38:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 09:38:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 09:38:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 09:38:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 09:38:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 09:38:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 09:38:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 09:38:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 09:38:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 09:38:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 09:38:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 09:38:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 09:38:36): Computer is a not possible cluster
Trace(2025-Jul-04 09:38:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 09:38:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 09:38:36): Considering subscribed products.
Trace(2025-Jul-04 09:38:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:38:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 09:38:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 09:38:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:38:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 09:38:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 09:38:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:38:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 09:38:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 09:38:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 09:38:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 09:38:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 09:38:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 09:38:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 09:38:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:38:36): GenerateCustomerID: complete
Trace(2025-Jul-04 09:38:36): Computer is a not possible cluster
Trace(2025-Jul-04 09:38:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 09:38:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 09:38:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 09:38:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:38:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 09:38:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 09:38:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 09:38:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:38:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 09:38:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 09:38:36): PopulateCache: Entering
Trace(2025-Jul-04 09:38:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 09:38:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:38:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:38:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:38:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 09:38:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:38:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 09:38:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 09:38:36): Network location has not changed.
Trace(2025-Jul-04 09:38:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 09:38:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:38:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 09:38:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 09:38:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 09:38:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:38:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:38:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:38:36): Calling package_source_init
Trace(2025-Jul-04 09:38:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:38:36): Logging on network access user
Trace(2025-Jul-04 09:38:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:38:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:38:39): Custom certificate already present.
Trace(2025-Jul-04 09:38:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:38:39): Remote connection over UNC.
Trace(2025-Jul-04 09:38:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:38:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:38:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:38:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:38:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:38:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:38:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:38:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:38:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:38:39): File root.upd recovered.
Trace(2025-Jul-04 09:38:39): File escdp.dat recovered.
Trace(2025-Jul-04 09:38:39): File ProductID.dat recovered.
Trace(2025-Jul-04 09:38:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:38:39): File order.xml recovered.
Trace(2025-Jul-04 09:38:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:38:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:38:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 09:38:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:38:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 09:38:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:38:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:38:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 09:38:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 09:38:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:38:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:38:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:38:40): Calling package_source_init
Trace(2025-Jul-04 09:38:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:38:40): Logging on network access user
Trace(2025-Jul-04 09:38:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:38:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:38:40): Custom certificate already present.
Trace(2025-Jul-04 09:38:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:38:40): Remote connection over UNC.
Trace(2025-Jul-04 09:38:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:38:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:38:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:38:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:38:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:38:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:38:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:38:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:38:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:38:40): File root.upd recovered.
Trace(2025-Jul-04 09:38:40): File escdp.dat recovered.
Trace(2025-Jul-04 09:38:40): File ProductID.dat recovered.
Trace(2025-Jul-04 09:38:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:38:40): File order.xml recovered.
Trace(2025-Jul-04 09:38:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:38:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 09:38:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:38:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 09:38:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:38:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:38:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 09:38:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 09:38:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:38:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:38:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:38:41): Calling package_source_init
Trace(2025-Jul-04 09:38:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:38:41): Logging on network access user
Trace(2025-Jul-04 09:38:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:38:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:38:41): Custom certificate already present.
Trace(2025-Jul-04 09:38:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:38:41): Remote connection over UNC.
Trace(2025-Jul-04 09:38:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:38:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:38:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:38:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:38:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:38:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:38:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:38:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:38:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:38:41): File root.upd recovered.
Trace(2025-Jul-04 09:38:41): File escdp.dat recovered.
Trace(2025-Jul-04 09:38:41): File ProductID.dat recovered.
Trace(2025-Jul-04 09:38:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:38:41): File order.xml recovered.
Trace(2025-Jul-04 09:38:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:38:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 09:38:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:38:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 09:38:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:38:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:38:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 09:38:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 09:38:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:38:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:38:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:38:42): Calling package_source_init
Trace(2025-Jul-04 09:38:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:38:42): Logging on network access user
Trace(2025-Jul-04 09:38:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:38:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:38:42): Custom certificate already present.
Trace(2025-Jul-04 09:38:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:38:42): Remote connection over UNC.
Trace(2025-Jul-04 09:38:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:38:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:38:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:38:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:38:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:38:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:38:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:38:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:38:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:38:42): File root.upd recovered.
Trace(2025-Jul-04 09:38:42): File escdp.dat recovered.
Trace(2025-Jul-04 09:38:42): File ProductID.dat recovered.
Trace(2025-Jul-04 09:38:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:38:42): File order.xml recovered.
Trace(2025-Jul-04 09:38:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:38:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 09:38:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:38:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 09:38:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:38:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:38:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 09:38:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 09:38:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:38:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:38:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:38:43): Calling package_source_init
Trace(2025-Jul-04 09:38:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:38:43): Logging on network access user
Trace(2025-Jul-04 09:38:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:38:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:38:43): Custom certificate already present.
Trace(2025-Jul-04 09:38:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:38:43): Remote connection over UNC.
Trace(2025-Jul-04 09:38:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:38:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:38:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:38:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:38:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:38:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:38:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:38:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:38:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:38:43): File root.upd recovered.
Trace(2025-Jul-04 09:38:43): File escdp.dat recovered.
Trace(2025-Jul-04 09:38:43): File ProductID.dat recovered.
Trace(2025-Jul-04 09:38:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:38:43): File order.xml recovered.
Trace(2025-Jul-04 09:38:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:38:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 09:38:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:38:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 09:38:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 09:38:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 09:38:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 09:38:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:38:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 09:38:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:38:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 09:38:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:38:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:38:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 09:38:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 09:38:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:38:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:38:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:38:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:38:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:38:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:38:45): SULUpdateLocation created!
Trace(2025-Jul-04 09:38:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:38:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:38:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:38:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:38:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:38:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:38:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:38:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:38:45): server = sophos
Trace(2025-Jul-04 09:38:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:38:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:38:45): No manually configured proxy.
Trace(2025-Jul-04 09:38:45): SULDownloader setup successful.
Trace(2025-Jul-04 09:38:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:38:47): Enumerating available product versions...
Trace(2025-Jul-04 09:38:47): Out of sources
Trace(2025-Jul-04 09:38:47): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:38:49): Out of sources
Trace(2025-Jul-04 09:38:49): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:38:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:38:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:38:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:38:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:38:49): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:38:49): SULUpdateLocation created!
Trace(2025-Jul-04 09:38:49): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:38:49): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:38:49): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:38:49): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:38:49): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:38:49): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:38:49): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:38:49): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:38:49): server = sophos
Trace(2025-Jul-04 09:38:49): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:38:49): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:38:49): No manually configured proxy.
Trace(2025-Jul-04 09:38:49): SULDownloader setup successful.
Trace(2025-Jul-04 09:38:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:38:50): Enumerating available product versions...
Trace(2025-Jul-04 09:38:50): Out of sources
Trace(2025-Jul-04 09:38:50): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:38:52): Out of sources
Trace(2025-Jul-04 09:38:52): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:38:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:38:52): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:38:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:38:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:38:52): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:38:52): SULUpdateLocation created!
Trace(2025-Jul-04 09:38:52): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:38:52): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:38:52): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:38:52): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:38:52): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:38:52): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:38:52): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:38:52): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:38:52): server = sophos
Trace(2025-Jul-04 09:38:52): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:38:52): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:38:52): No manually configured proxy.
Trace(2025-Jul-04 09:38:52): SULDownloader setup successful.
Trace(2025-Jul-04 09:38:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:38:53): Enumerating available product versions...
Trace(2025-Jul-04 09:38:53): Out of sources
Trace(2025-Jul-04 09:38:53): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:38:55): Out of sources
Trace(2025-Jul-04 09:38:55): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:38:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:38:55): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:38:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:38:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:38:55): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:38:55): SULUpdateLocation created!
Trace(2025-Jul-04 09:38:55): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:38:55): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:38:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:38:55): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:38:55): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:38:55): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:38:55): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:38:55): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:38:55): server = sophos
Trace(2025-Jul-04 09:38:55): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:38:55): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:38:55): No manually configured proxy.
Trace(2025-Jul-04 09:38:55): SULDownloader setup successful.
Trace(2025-Jul-04 09:38:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:38:56): Enumerating available product versions...
Trace(2025-Jul-04 09:38:56): Out of sources
Trace(2025-Jul-04 09:38:56): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:38:58): Out of sources
Trace(2025-Jul-04 09:38:58): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:38:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:38:58): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:38:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:38:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:38:58): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:38:58): SULUpdateLocation created!
Trace(2025-Jul-04 09:38:58): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:38:58): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:38:58): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:38:58): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:38:58): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:38:58): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:38:58): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:38:58): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:38:58): server = sophos
Trace(2025-Jul-04 09:38:58): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:38:58): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:38:58): No manually configured proxy.
Trace(2025-Jul-04 09:38:58): SULDownloader setup successful.
Trace(2025-Jul-04 09:38:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:38:59): Enumerating available product versions...
Trace(2025-Jul-04 09:38:59): Out of sources
Trace(2025-Jul-04 09:38:59): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:39:01): Out of sources
Trace(2025-Jul-04 09:39:01): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:39:01): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:39:01): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 09:39:01): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 09:39:01): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 09:39:01): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 09:39:01): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 09:39:01): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 09:39:01): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 09:39:01): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 09:39:01): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 09:39:01): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 09:39:01): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 09:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 09:39:01): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:39:01): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:39:01): Null update
Trace(2025-Jul-04 09:39:01): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 09:39:01): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 09:39:01): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 09:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:39:01): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:39:01): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 09:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:39:01): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 09:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:39:01): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 09:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:39:01): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 09:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 09:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:39:01): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:39:02): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 09:39:02): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:39:02): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:39:02): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:39:02): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:39:02): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 09:39:02): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 09:39:02): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 09:39:02): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 09:39:02): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 09:39:03): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 09:39:03): ALUpdate finished
Trace(2025-Jul-04 09:48:36): =========================
Trace(2025-Jul-04 09:48:36): ALUpdate is starting.
Trace(2025-Jul-04 09:48:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 09:48:36): Build             : 217387
Trace(2025-Jul-04 09:48:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 09:48:36): =========================
Trace(2025-Jul-04 09:48:36): Process security set successfully
Trace(2025-Jul-04 09:48:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 09:48:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 09:48:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 09:48:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 09:48:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 09:48:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 09:48:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 09:48:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 09:48:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 09:48:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 09:48:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 09:48:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 09:48:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 09:48:36): Computer is a not possible cluster
Trace(2025-Jul-04 09:48:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 09:48:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 09:48:36): Considering subscribed products.
Trace(2025-Jul-04 09:48:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:48:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 09:48:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 09:48:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:48:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 09:48:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 09:48:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:48:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 09:48:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 09:48:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 09:48:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 09:48:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 09:48:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 09:48:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 09:48:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:48:36): GenerateCustomerID: complete
Trace(2025-Jul-04 09:48:36): Computer is a not possible cluster
Trace(2025-Jul-04 09:48:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 09:48:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 09:48:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 09:48:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:48:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 09:48:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 09:48:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 09:48:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:48:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 09:48:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 09:48:36): PopulateCache: Entering
Trace(2025-Jul-04 09:48:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 09:48:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:48:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:48:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:48:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 09:48:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:48:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 09:48:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 09:48:36): Network location has not changed.
Trace(2025-Jul-04 09:48:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 09:48:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:48:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 09:48:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 09:48:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 09:48:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:48:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:48:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:48:36): Calling package_source_init
Trace(2025-Jul-04 09:48:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:48:36): Logging on network access user
Trace(2025-Jul-04 09:48:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:48:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:48:39): Custom certificate already present.
Trace(2025-Jul-04 09:48:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:48:39): Remote connection over UNC.
Trace(2025-Jul-04 09:48:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:48:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:48:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:48:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:48:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:48:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:48:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:48:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:48:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:48:39): File root.upd recovered.
Trace(2025-Jul-04 09:48:39): File escdp.dat recovered.
Trace(2025-Jul-04 09:48:39): File ProductID.dat recovered.
Trace(2025-Jul-04 09:48:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:48:39): File order.xml recovered.
Trace(2025-Jul-04 09:48:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:48:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:48:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 09:48:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:48:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 09:48:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:48:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:48:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 09:48:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 09:48:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:48:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:48:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:48:40): Calling package_source_init
Trace(2025-Jul-04 09:48:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:48:40): Logging on network access user
Trace(2025-Jul-04 09:48:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:48:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:48:40): Custom certificate already present.
Trace(2025-Jul-04 09:48:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:48:40): Remote connection over UNC.
Trace(2025-Jul-04 09:48:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:48:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:48:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:48:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:48:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:48:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:48:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:48:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:48:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:48:40): File root.upd recovered.
Trace(2025-Jul-04 09:48:40): File escdp.dat recovered.
Trace(2025-Jul-04 09:48:40): File ProductID.dat recovered.
Trace(2025-Jul-04 09:48:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:48:40): File order.xml recovered.
Trace(2025-Jul-04 09:48:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:48:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 09:48:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:48:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 09:48:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:48:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:48:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 09:48:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 09:48:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:48:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:48:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:48:41): Calling package_source_init
Trace(2025-Jul-04 09:48:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:48:41): Logging on network access user
Trace(2025-Jul-04 09:48:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:48:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:48:41): Custom certificate already present.
Trace(2025-Jul-04 09:48:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:48:41): Remote connection over UNC.
Trace(2025-Jul-04 09:48:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:48:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:48:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:48:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:48:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:48:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:48:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:48:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:48:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:48:41): File root.upd recovered.
Trace(2025-Jul-04 09:48:41): File escdp.dat recovered.
Trace(2025-Jul-04 09:48:41): File ProductID.dat recovered.
Trace(2025-Jul-04 09:48:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:48:41): File order.xml recovered.
Trace(2025-Jul-04 09:48:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:48:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 09:48:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:48:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 09:48:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:48:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:48:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 09:48:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 09:48:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:48:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:48:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:48:42): Calling package_source_init
Trace(2025-Jul-04 09:48:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:48:42): Logging on network access user
Trace(2025-Jul-04 09:48:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:48:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:48:42): Custom certificate already present.
Trace(2025-Jul-04 09:48:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:48:42): Remote connection over UNC.
Trace(2025-Jul-04 09:48:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:48:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:48:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:48:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:48:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:48:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:48:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:48:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:48:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:48:42): File root.upd recovered.
Trace(2025-Jul-04 09:48:42): File escdp.dat recovered.
Trace(2025-Jul-04 09:48:42): File ProductID.dat recovered.
Trace(2025-Jul-04 09:48:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:48:42): File order.xml recovered.
Trace(2025-Jul-04 09:48:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:48:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 09:48:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:48:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 09:48:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:48:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:48:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 09:48:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 09:48:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:48:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:48:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:48:43): Calling package_source_init
Trace(2025-Jul-04 09:48:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:48:43): Logging on network access user
Trace(2025-Jul-04 09:48:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:48:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:48:43): Custom certificate already present.
Trace(2025-Jul-04 09:48:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:48:43): Remote connection over UNC.
Trace(2025-Jul-04 09:48:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:48:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:48:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:48:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:48:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:48:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:48:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:48:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:48:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:48:43): File root.upd recovered.
Trace(2025-Jul-04 09:48:43): File escdp.dat recovered.
Trace(2025-Jul-04 09:48:43): File ProductID.dat recovered.
Trace(2025-Jul-04 09:48:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:48:43): File order.xml recovered.
Trace(2025-Jul-04 09:48:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:48:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 09:48:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:48:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 09:48:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 09:48:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 09:48:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 09:48:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:48:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 09:48:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:48:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 09:48:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:48:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:48:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 09:48:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 09:48:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:48:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:48:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:48:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:48:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:48:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:48:45): SULUpdateLocation created!
Trace(2025-Jul-04 09:48:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:48:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:48:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:48:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:48:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:48:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:48:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:48:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:48:45): server = sophos
Trace(2025-Jul-04 09:48:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:48:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:48:45): No manually configured proxy.
Trace(2025-Jul-04 09:48:45): SULDownloader setup successful.
Trace(2025-Jul-04 09:48:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:48:46): Enumerating available product versions...
Trace(2025-Jul-04 09:48:46): Out of sources
Trace(2025-Jul-04 09:48:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:48:48): Out of sources
Trace(2025-Jul-04 09:48:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:48:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:48:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:48:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:48:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:48:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:48:48): SULUpdateLocation created!
Trace(2025-Jul-04 09:48:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:48:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:48:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:48:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:48:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:48:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:48:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:48:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:48:48): server = sophos
Trace(2025-Jul-04 09:48:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:48:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:48:48): No manually configured proxy.
Trace(2025-Jul-04 09:48:48): SULDownloader setup successful.
Trace(2025-Jul-04 09:48:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:48:49): Enumerating available product versions...
Trace(2025-Jul-04 09:48:49): Out of sources
Trace(2025-Jul-04 09:48:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:48:51): Out of sources
Trace(2025-Jul-04 09:48:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:48:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:48:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:48:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:48:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:48:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:48:51): SULUpdateLocation created!
Trace(2025-Jul-04 09:48:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:48:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:48:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:48:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:48:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:48:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:48:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:48:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:48:51): server = sophos
Trace(2025-Jul-04 09:48:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:48:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:48:51): No manually configured proxy.
Trace(2025-Jul-04 09:48:51): SULDownloader setup successful.
Trace(2025-Jul-04 09:48:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:48:52): Enumerating available product versions...
Trace(2025-Jul-04 09:48:52): Out of sources
Trace(2025-Jul-04 09:48:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:48:54): Out of sources
Trace(2025-Jul-04 09:48:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:48:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:48:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:48:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:48:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:48:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:48:54): SULUpdateLocation created!
Trace(2025-Jul-04 09:48:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:48:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:48:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:48:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:48:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:48:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:48:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:48:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:48:54): server = sophos
Trace(2025-Jul-04 09:48:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:48:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:48:54): No manually configured proxy.
Trace(2025-Jul-04 09:48:54): SULDownloader setup successful.
Trace(2025-Jul-04 09:48:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:48:55): Enumerating available product versions...
Trace(2025-Jul-04 09:48:55): Out of sources
Trace(2025-Jul-04 09:48:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:48:57): Out of sources
Trace(2025-Jul-04 09:48:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:48:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:48:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:48:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:48:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:48:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:48:57): SULUpdateLocation created!
Trace(2025-Jul-04 09:48:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:48:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:48:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:48:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:48:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:48:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:48:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:48:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:48:57): server = sophos
Trace(2025-Jul-04 09:48:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:48:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:48:57): No manually configured proxy.
Trace(2025-Jul-04 09:48:57): SULDownloader setup successful.
Trace(2025-Jul-04 09:48:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:48:58): Enumerating available product versions...
Trace(2025-Jul-04 09:48:58): Out of sources
Trace(2025-Jul-04 09:48:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:49:00): Out of sources
Trace(2025-Jul-04 09:49:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:49:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:49:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 09:49:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 09:49:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 09:49:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 09:49:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 09:49:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 09:49:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 09:49:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 09:49:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 09:49:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 09:49:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 09:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 09:49:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:49:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:49:00): Null update
Trace(2025-Jul-04 09:49:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 09:49:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 09:49:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 09:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:49:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:49:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 09:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:49:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 09:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:49:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 09:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:49:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 09:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 09:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:49:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:49:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 09:49:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:49:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:49:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 09:49:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 09:49:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 09:49:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 09:49:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 09:49:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:49:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:49:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 09:49:02): ALUpdate finished
Trace(2025-Jul-04 09:58:36): =========================
Trace(2025-Jul-04 09:58:36): ALUpdate is starting.
Trace(2025-Jul-04 09:58:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 09:58:36): Build             : 217387
Trace(2025-Jul-04 09:58:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 09:58:36): =========================
Trace(2025-Jul-04 09:58:36): Process security set successfully
Trace(2025-Jul-04 09:58:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 09:58:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 09:58:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 09:58:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 09:58:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 09:58:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 09:58:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 09:58:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 09:58:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 09:58:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 09:58:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 09:58:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 09:58:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 09:58:36): Computer is a not possible cluster
Trace(2025-Jul-04 09:58:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 09:58:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 09:58:36): Considering subscribed products.
Trace(2025-Jul-04 09:58:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:58:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 09:58:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 09:58:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:58:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 09:58:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 09:58:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:58:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 09:58:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 09:58:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 09:58:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 09:58:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 09:58:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 09:58:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 09:58:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:58:36): GenerateCustomerID: complete
Trace(2025-Jul-04 09:58:36): Computer is a not possible cluster
Trace(2025-Jul-04 09:58:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 09:58:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 09:58:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 09:58:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 09:58:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 09:58:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 09:58:36): PopulateCache: Entering
Trace(2025-Jul-04 09:58:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 09:58:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 09:58:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:58:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:58:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 09:58:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:58:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:58:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:58:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 09:58:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:58:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 09:58:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 09:58:36): Network location has not changed.
Trace(2025-Jul-04 09:58:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 09:58:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:58:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 09:58:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 09:58:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 09:58:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:58:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:58:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:58:36): Calling package_source_init
Trace(2025-Jul-04 09:58:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:58:36): Logging on network access user
Trace(2025-Jul-04 09:58:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:58:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:58:39): Custom certificate already present.
Trace(2025-Jul-04 09:58:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:58:39): Remote connection over UNC.
Trace(2025-Jul-04 09:58:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:58:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:58:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:58:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:58:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:58:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:58:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:58:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:58:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:58:39): File root.upd recovered.
Trace(2025-Jul-04 09:58:39): File escdp.dat recovered.
Trace(2025-Jul-04 09:58:39): File ProductID.dat recovered.
Trace(2025-Jul-04 09:58:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:58:39): File order.xml recovered.
Trace(2025-Jul-04 09:58:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:58:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:58:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 09:58:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:58:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 09:58:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:58:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:58:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 09:58:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 09:58:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:58:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:58:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:58:40): Calling package_source_init
Trace(2025-Jul-04 09:58:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:58:40): Logging on network access user
Trace(2025-Jul-04 09:58:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:58:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:58:40): Custom certificate already present.
Trace(2025-Jul-04 09:58:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:58:40): Remote connection over UNC.
Trace(2025-Jul-04 09:58:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:58:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:58:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:58:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:58:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:58:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:58:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:58:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:58:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:58:40): File root.upd recovered.
Trace(2025-Jul-04 09:58:40): File escdp.dat recovered.
Trace(2025-Jul-04 09:58:40): File ProductID.dat recovered.
Trace(2025-Jul-04 09:58:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:58:40): File order.xml recovered.
Trace(2025-Jul-04 09:58:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:58:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 09:58:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:58:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 09:58:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:58:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:58:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 09:58:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 09:58:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:58:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:58:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:58:41): Calling package_source_init
Trace(2025-Jul-04 09:58:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:58:41): Logging on network access user
Trace(2025-Jul-04 09:58:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:58:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:58:41): Custom certificate already present.
Trace(2025-Jul-04 09:58:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:58:41): Remote connection over UNC.
Trace(2025-Jul-04 09:58:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:58:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:58:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:58:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:58:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:58:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:58:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:58:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:58:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:58:41): File root.upd recovered.
Trace(2025-Jul-04 09:58:41): File escdp.dat recovered.
Trace(2025-Jul-04 09:58:41): File ProductID.dat recovered.
Trace(2025-Jul-04 09:58:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:58:41): File order.xml recovered.
Trace(2025-Jul-04 09:58:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:58:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 09:58:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:58:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 09:58:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:58:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:58:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 09:58:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 09:58:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:58:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:58:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:58:42): Calling package_source_init
Trace(2025-Jul-04 09:58:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:58:42): Logging on network access user
Trace(2025-Jul-04 09:58:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:58:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:58:42): Custom certificate already present.
Trace(2025-Jul-04 09:58:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:58:42): Remote connection over UNC.
Trace(2025-Jul-04 09:58:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:58:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:58:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:58:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:58:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:58:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:58:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:58:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:58:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:58:42): File root.upd recovered.
Trace(2025-Jul-04 09:58:42): File escdp.dat recovered.
Trace(2025-Jul-04 09:58:42): File ProductID.dat recovered.
Trace(2025-Jul-04 09:58:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:58:42): File order.xml recovered.
Trace(2025-Jul-04 09:58:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:58:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 09:58:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:58:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 09:58:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:58:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:58:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 09:58:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 09:58:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:58:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 09:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:58:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 09:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 09:58:43): Calling package_source_init
Trace(2025-Jul-04 09:58:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:58:43): Logging on network access user
Trace(2025-Jul-04 09:58:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:58:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 09:58:43): Custom certificate already present.
Trace(2025-Jul-04 09:58:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 09:58:43): Remote connection over UNC.
Trace(2025-Jul-04 09:58:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 09:58:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 09:58:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 09:58:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 09:58:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 09:58:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 09:58:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 09:58:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 09:58:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 09:58:43): File root.upd recovered.
Trace(2025-Jul-04 09:58:43): File escdp.dat recovered.
Trace(2025-Jul-04 09:58:43): File ProductID.dat recovered.
Trace(2025-Jul-04 09:58:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 09:58:43): File order.xml recovered.
Trace(2025-Jul-04 09:58:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 09:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:58:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 09:58:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:58:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 09:58:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 09:58:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 09:58:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 09:58:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 09:58:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 09:58:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 09:58:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 09:58:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 09:58:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 09:58:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 09:58:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 09:58:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 09:58:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 09:58:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:58:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:58:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:58:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:58:45): SULUpdateLocation created!
Trace(2025-Jul-04 09:58:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:58:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:58:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:58:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:58:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:58:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:58:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:58:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:58:45): server = sophos
Trace(2025-Jul-04 09:58:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:58:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:58:45): No manually configured proxy.
Trace(2025-Jul-04 09:58:45): SULDownloader setup successful.
Trace(2025-Jul-04 09:58:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:58:46): Enumerating available product versions...
Trace(2025-Jul-04 09:58:46): Out of sources
Trace(2025-Jul-04 09:58:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:58:48): Out of sources
Trace(2025-Jul-04 09:58:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:58:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:58:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:58:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:58:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:58:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:58:48): SULUpdateLocation created!
Trace(2025-Jul-04 09:58:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:58:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:58:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:58:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:58:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:58:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:58:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:58:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:58:48): server = sophos
Trace(2025-Jul-04 09:58:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:58:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:58:48): No manually configured proxy.
Trace(2025-Jul-04 09:58:48): SULDownloader setup successful.
Trace(2025-Jul-04 09:58:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:58:49): Enumerating available product versions...
Trace(2025-Jul-04 09:58:49): Out of sources
Trace(2025-Jul-04 09:58:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:58:51): Out of sources
Trace(2025-Jul-04 09:58:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:58:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:58:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:58:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:58:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:58:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:58:51): SULUpdateLocation created!
Trace(2025-Jul-04 09:58:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:58:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:58:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:58:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:58:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:58:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:58:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:58:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:58:51): server = sophos
Trace(2025-Jul-04 09:58:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:58:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:58:51): No manually configured proxy.
Trace(2025-Jul-04 09:58:51): SULDownloader setup successful.
Trace(2025-Jul-04 09:58:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:58:52): Enumerating available product versions...
Trace(2025-Jul-04 09:58:52): Out of sources
Trace(2025-Jul-04 09:58:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:58:54): Out of sources
Trace(2025-Jul-04 09:58:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:58:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:58:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:58:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:58:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:58:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:58:54): SULUpdateLocation created!
Trace(2025-Jul-04 09:58:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:58:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:58:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:58:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:58:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:58:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:58:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:58:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:58:54): server = sophos
Trace(2025-Jul-04 09:58:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:58:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:58:54): No manually configured proxy.
Trace(2025-Jul-04 09:58:54): SULDownloader setup successful.
Trace(2025-Jul-04 09:58:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:58:55): Enumerating available product versions...
Trace(2025-Jul-04 09:58:55): Out of sources
Trace(2025-Jul-04 09:58:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:58:57): Out of sources
Trace(2025-Jul-04 09:58:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:58:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:58:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 09:58:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 09:58:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 09:58:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 09:58:57): SULUpdateLocation created!
Trace(2025-Jul-04 09:58:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 09:58:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 09:58:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 09:58:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 09:58:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 09:58:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 09:58:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 09:58:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 09:58:57): server = sophos
Trace(2025-Jul-04 09:58:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 09:58:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 09:58:57): No manually configured proxy.
Trace(2025-Jul-04 09:58:57): SULDownloader setup successful.
Trace(2025-Jul-04 09:58:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:58:58): Enumerating available product versions...
Trace(2025-Jul-04 09:58:58): Out of sources
Trace(2025-Jul-04 09:58:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 09:59:00): Out of sources
Trace(2025-Jul-04 09:59:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 09:59:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 09:59:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 09:59:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 09:59:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 09:59:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 09:59:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 09:59:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 09:59:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 09:59:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 09:59:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 09:59:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 09:59:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 09:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 09:59:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:59:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 09:59:00): Null update
Trace(2025-Jul-04 09:59:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 09:59:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 09:59:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 09:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:59:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 09:59:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 09:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:59:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 09:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 09:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:59:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 09:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 09:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:59:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 09:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 09:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 09:59:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 09:59:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 09:59:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:59:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:59:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 09:59:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 09:59:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 09:59:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 09:59:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 09:59:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 09:59:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 09:59:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 09:59:02): ALUpdate finished
Trace(2025-Jul-04 10:08:36): =========================
Trace(2025-Jul-04 10:08:36): ALUpdate is starting.
Trace(2025-Jul-04 10:08:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 10:08:36): Build             : 217387
Trace(2025-Jul-04 10:08:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 10:08:36): =========================
Trace(2025-Jul-04 10:08:36): Process security set successfully
Trace(2025-Jul-04 10:08:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 10:08:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 10:08:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 10:08:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 10:08:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 10:08:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 10:08:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 10:08:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 10:08:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 10:08:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 10:08:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 10:08:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 10:08:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 10:08:36): Computer is a not possible cluster
Trace(2025-Jul-04 10:08:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 10:08:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 10:08:36): Considering subscribed products.
Trace(2025-Jul-04 10:08:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:08:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 10:08:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 10:08:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:08:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 10:08:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 10:08:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:08:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 10:08:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 10:08:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 10:08:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 10:08:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 10:08:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 10:08:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 10:08:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:08:36): GenerateCustomerID: complete
Trace(2025-Jul-04 10:08:36): Computer is a not possible cluster
Trace(2025-Jul-04 10:08:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 10:08:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 10:08:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 10:08:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:08:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 10:08:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 10:08:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 10:08:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:08:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 10:08:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 10:08:36): PopulateCache: Entering
Trace(2025-Jul-04 10:08:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 10:08:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:08:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:08:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:08:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 10:08:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:08:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 10:08:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 10:08:36): Network location has not changed.
Trace(2025-Jul-04 10:08:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 10:08:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:08:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 10:08:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 10:08:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 10:08:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:08:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:08:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:08:36): Calling package_source_init
Trace(2025-Jul-04 10:08:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:08:36): Logging on network access user
Trace(2025-Jul-04 10:08:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:08:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:08:39): Custom certificate already present.
Trace(2025-Jul-04 10:08:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:08:39): Remote connection over UNC.
Trace(2025-Jul-04 10:08:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:08:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:08:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:08:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:08:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:08:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:08:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:08:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:08:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:08:39): File root.upd recovered.
Trace(2025-Jul-04 10:08:39): File escdp.dat recovered.
Trace(2025-Jul-04 10:08:39): File ProductID.dat recovered.
Trace(2025-Jul-04 10:08:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:08:39): File order.xml recovered.
Trace(2025-Jul-04 10:08:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:08:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:08:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 10:08:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:08:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 10:08:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:08:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:08:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 10:08:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 10:08:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:08:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:08:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:08:40): Calling package_source_init
Trace(2025-Jul-04 10:08:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:08:40): Logging on network access user
Trace(2025-Jul-04 10:08:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:08:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:08:40): Custom certificate already present.
Trace(2025-Jul-04 10:08:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:08:40): Remote connection over UNC.
Trace(2025-Jul-04 10:08:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:08:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:08:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:08:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:08:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:08:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:08:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:08:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:08:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:08:40): File root.upd recovered.
Trace(2025-Jul-04 10:08:40): File escdp.dat recovered.
Trace(2025-Jul-04 10:08:40): File ProductID.dat recovered.
Trace(2025-Jul-04 10:08:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:08:40): File order.xml recovered.
Trace(2025-Jul-04 10:08:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:08:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 10:08:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:08:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 10:08:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:08:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:08:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 10:08:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 10:08:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:08:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:08:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:08:41): Calling package_source_init
Trace(2025-Jul-04 10:08:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:08:41): Logging on network access user
Trace(2025-Jul-04 10:08:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:08:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:08:41): Custom certificate already present.
Trace(2025-Jul-04 10:08:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:08:41): Remote connection over UNC.
Trace(2025-Jul-04 10:08:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:08:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:08:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:08:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:08:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:08:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:08:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:08:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:08:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:08:41): File root.upd recovered.
Trace(2025-Jul-04 10:08:41): File escdp.dat recovered.
Trace(2025-Jul-04 10:08:41): File ProductID.dat recovered.
Trace(2025-Jul-04 10:08:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:08:41): File order.xml recovered.
Trace(2025-Jul-04 10:08:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:08:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 10:08:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:08:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 10:08:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:08:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:08:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 10:08:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 10:08:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:08:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:08:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:08:42): Calling package_source_init
Trace(2025-Jul-04 10:08:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:08:42): Logging on network access user
Trace(2025-Jul-04 10:08:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:08:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:08:42): Custom certificate already present.
Trace(2025-Jul-04 10:08:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:08:42): Remote connection over UNC.
Trace(2025-Jul-04 10:08:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:08:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:08:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:08:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:08:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:08:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:08:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:08:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:08:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:08:42): File root.upd recovered.
Trace(2025-Jul-04 10:08:42): File escdp.dat recovered.
Trace(2025-Jul-04 10:08:42): File ProductID.dat recovered.
Trace(2025-Jul-04 10:08:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:08:42): File order.xml recovered.
Trace(2025-Jul-04 10:08:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:08:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 10:08:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:08:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 10:08:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:08:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:08:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 10:08:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 10:08:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:08:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:08:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:08:43): Calling package_source_init
Trace(2025-Jul-04 10:08:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:08:43): Logging on network access user
Trace(2025-Jul-04 10:08:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:08:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:08:43): Custom certificate already present.
Trace(2025-Jul-04 10:08:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:08:43): Remote connection over UNC.
Trace(2025-Jul-04 10:08:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:08:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:08:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:08:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:08:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:08:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:08:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:08:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:08:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:08:43): File root.upd recovered.
Trace(2025-Jul-04 10:08:43): File escdp.dat recovered.
Trace(2025-Jul-04 10:08:43): File ProductID.dat recovered.
Trace(2025-Jul-04 10:08:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:08:43): File order.xml recovered.
Trace(2025-Jul-04 10:08:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:08:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 10:08:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:08:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 10:08:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 10:08:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 10:08:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 10:08:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:08:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 10:08:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:08:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 10:08:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:08:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:08:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 10:08:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 10:08:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:08:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:08:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:08:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:08:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:08:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:08:45): SULUpdateLocation created!
Trace(2025-Jul-04 10:08:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:08:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:08:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:08:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:08:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:08:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:08:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:08:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:08:45): server = sophos
Trace(2025-Jul-04 10:08:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:08:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:08:45): No manually configured proxy.
Trace(2025-Jul-04 10:08:45): SULDownloader setup successful.
Trace(2025-Jul-04 10:08:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:08:46): Enumerating available product versions...
Trace(2025-Jul-04 10:08:46): Out of sources
Trace(2025-Jul-04 10:08:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:08:48): Out of sources
Trace(2025-Jul-04 10:08:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:08:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:08:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:08:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:08:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:08:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:08:48): SULUpdateLocation created!
Trace(2025-Jul-04 10:08:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:08:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:08:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:08:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:08:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:08:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:08:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:08:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:08:48): server = sophos
Trace(2025-Jul-04 10:08:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:08:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:08:48): No manually configured proxy.
Trace(2025-Jul-04 10:08:48): SULDownloader setup successful.
Trace(2025-Jul-04 10:08:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:08:49): Enumerating available product versions...
Trace(2025-Jul-04 10:08:49): Out of sources
Trace(2025-Jul-04 10:08:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:08:51): Out of sources
Trace(2025-Jul-04 10:08:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:08:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:08:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:08:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:08:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:08:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:08:51): SULUpdateLocation created!
Trace(2025-Jul-04 10:08:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:08:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:08:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:08:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:08:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:08:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:08:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:08:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:08:51): server = sophos
Trace(2025-Jul-04 10:08:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:08:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:08:51): No manually configured proxy.
Trace(2025-Jul-04 10:08:51): SULDownloader setup successful.
Trace(2025-Jul-04 10:08:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:08:52): Enumerating available product versions...
Trace(2025-Jul-04 10:08:52): Out of sources
Trace(2025-Jul-04 10:08:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:08:54): Out of sources
Trace(2025-Jul-04 10:08:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:08:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:08:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:08:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:08:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:08:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:08:54): SULUpdateLocation created!
Trace(2025-Jul-04 10:08:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:08:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:08:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:08:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:08:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:08:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:08:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:08:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:08:54): server = sophos
Trace(2025-Jul-04 10:08:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:08:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:08:54): No manually configured proxy.
Trace(2025-Jul-04 10:08:54): SULDownloader setup successful.
Trace(2025-Jul-04 10:08:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:08:55): Enumerating available product versions...
Trace(2025-Jul-04 10:08:55): Out of sources
Trace(2025-Jul-04 10:08:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:08:57): Out of sources
Trace(2025-Jul-04 10:08:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:08:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:08:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:08:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:08:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:08:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:08:57): SULUpdateLocation created!
Trace(2025-Jul-04 10:08:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:08:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:08:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:08:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:08:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:08:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:08:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:08:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:08:57): server = sophos
Trace(2025-Jul-04 10:08:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:08:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:08:57): No manually configured proxy.
Trace(2025-Jul-04 10:08:57): SULDownloader setup successful.
Trace(2025-Jul-04 10:08:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:08:58): Enumerating available product versions...
Trace(2025-Jul-04 10:08:58): Out of sources
Trace(2025-Jul-04 10:08:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:09:00): Out of sources
Trace(2025-Jul-04 10:09:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:09:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:09:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 10:09:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 10:09:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 10:09:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 10:09:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 10:09:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 10:09:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 10:09:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 10:09:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 10:09:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 10:09:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 10:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 10:09:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:09:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:09:00): Null update
Trace(2025-Jul-04 10:09:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 10:09:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 10:09:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 10:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:09:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:09:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 10:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:09:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 10:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:09:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 10:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:09:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 10:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 10:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:09:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:09:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 10:09:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:09:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:09:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 10:09:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 10:09:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 10:09:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 10:09:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 10:09:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:09:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:09:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 10:09:02): ALUpdate finished
Trace(2025-Jul-04 10:18:37): =========================
Trace(2025-Jul-04 10:18:37): ALUpdate is starting.
Trace(2025-Jul-04 10:18:37): AutoUpdate version: 5.16
Trace(2025-Jul-04 10:18:37): Build             : 217387
Trace(2025-Jul-04 10:18:37): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 10:18:37): =========================
Trace(2025-Jul-04 10:18:37): Process security set successfully
Trace(2025-Jul-04 10:18:37): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 10:18:37): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 10:18:37): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 10:18:37): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 10:18:37): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 10:18:37): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 10:18:37): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 10:18:37): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 10:18:37): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 10:18:37): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 10:18:37): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 10:18:37): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 10:18:37): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 10:18:37): Computer is a not possible cluster
Trace(2025-Jul-04 10:18:37): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 10:18:37): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 10:18:37): Considering subscribed products.
Trace(2025-Jul-04 10:18:37): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:18:37): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 10:18:37): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 10:18:37): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:18:37): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 10:18:37): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 10:18:37): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:18:37): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 10:18:37): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 10:18:37): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 10:18:37): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 10:18:37): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 10:18:37): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 10:18:37): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 10:18:37): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:18:37): GenerateCustomerID: complete
Trace(2025-Jul-04 10:18:37): Computer is a not possible cluster
Trace(2025-Jul-04 10:18:37): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 10:18:37): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 10:18:37): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 10:18:37): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 10:18:37): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 10:18:37): IPCSender::ProcessSend started
Trace(2025-Jul-04 10:18:37): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 10:18:37): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:18:37): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 10:18:37): PopulateCache: Entering
Trace(2025-Jul-04 10:18:37): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:18:37): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 10:18:37): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:18:37): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:18:37): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:18:37): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 10:18:37): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:18:37): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 10:18:37): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 10:18:37): Network location has not changed.
Trace(2025-Jul-04 10:18:37): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 10:18:37): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:18:37): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 10:18:37): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 10:18:37): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 10:18:37): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:18:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:18:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:18:37): Calling package_source_init
Trace(2025-Jul-04 10:18:37): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:18:37): Logging on network access user
Trace(2025-Jul-04 10:18:37): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:18:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:18:39): Custom certificate already present.
Trace(2025-Jul-04 10:18:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:18:39): Remote connection over UNC.
Trace(2025-Jul-04 10:18:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:18:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:18:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:18:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:18:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:18:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:18:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:18:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:18:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:18:39): File root.upd recovered.
Trace(2025-Jul-04 10:18:39): File escdp.dat recovered.
Trace(2025-Jul-04 10:18:39): File ProductID.dat recovered.
Trace(2025-Jul-04 10:18:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:18:39): File order.xml recovered.
Trace(2025-Jul-04 10:18:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:18:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:18:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 10:18:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:18:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 10:18:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:18:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:18:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 10:18:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 10:18:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:18:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:18:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:18:40): Calling package_source_init
Trace(2025-Jul-04 10:18:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:18:40): Logging on network access user
Trace(2025-Jul-04 10:18:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:18:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:18:40): Custom certificate already present.
Trace(2025-Jul-04 10:18:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:18:40): Remote connection over UNC.
Trace(2025-Jul-04 10:18:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:18:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:18:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:18:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:18:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:18:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:18:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:18:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:18:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:18:40): File root.upd recovered.
Trace(2025-Jul-04 10:18:40): File escdp.dat recovered.
Trace(2025-Jul-04 10:18:40): File ProductID.dat recovered.
Trace(2025-Jul-04 10:18:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:18:40): File order.xml recovered.
Trace(2025-Jul-04 10:18:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:18:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 10:18:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:18:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 10:18:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:18:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:18:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 10:18:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 10:18:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:18:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:18:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:18:41): Calling package_source_init
Trace(2025-Jul-04 10:18:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:18:41): Logging on network access user
Trace(2025-Jul-04 10:18:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:18:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:18:41): Custom certificate already present.
Trace(2025-Jul-04 10:18:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:18:41): Remote connection over UNC.
Trace(2025-Jul-04 10:18:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:18:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:18:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:18:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:18:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:18:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:18:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:18:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:18:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:18:41): File root.upd recovered.
Trace(2025-Jul-04 10:18:41): File escdp.dat recovered.
Trace(2025-Jul-04 10:18:41): File ProductID.dat recovered.
Trace(2025-Jul-04 10:18:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:18:41): File order.xml recovered.
Trace(2025-Jul-04 10:18:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:18:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 10:18:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:18:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 10:18:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:18:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:18:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 10:18:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 10:18:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:18:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:18:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:18:42): Calling package_source_init
Trace(2025-Jul-04 10:18:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:18:42): Logging on network access user
Trace(2025-Jul-04 10:18:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:18:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:18:42): Custom certificate already present.
Trace(2025-Jul-04 10:18:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:18:42): Remote connection over UNC.
Trace(2025-Jul-04 10:18:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:18:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:18:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:18:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:18:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:18:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:18:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:18:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:18:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:18:42): File root.upd recovered.
Trace(2025-Jul-04 10:18:42): File escdp.dat recovered.
Trace(2025-Jul-04 10:18:42): File ProductID.dat recovered.
Trace(2025-Jul-04 10:18:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:18:42): File order.xml recovered.
Trace(2025-Jul-04 10:18:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:18:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 10:18:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:18:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 10:18:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:18:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:18:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 10:18:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 10:18:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:18:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:18:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:18:43): Calling package_source_init
Trace(2025-Jul-04 10:18:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:18:43): Logging on network access user
Trace(2025-Jul-04 10:18:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:18:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:18:43): Custom certificate already present.
Trace(2025-Jul-04 10:18:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:18:43): Remote connection over UNC.
Trace(2025-Jul-04 10:18:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:18:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:18:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:18:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:18:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:18:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:18:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:18:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:18:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:18:43): File root.upd recovered.
Trace(2025-Jul-04 10:18:43): File escdp.dat recovered.
Trace(2025-Jul-04 10:18:43): File ProductID.dat recovered.
Trace(2025-Jul-04 10:18:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:18:43): File order.xml recovered.
Trace(2025-Jul-04 10:18:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:18:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 10:18:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:18:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 10:18:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 10:18:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 10:18:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 10:18:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:18:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 10:18:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:18:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 10:18:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:18:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:18:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 10:18:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 10:18:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:18:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:18:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:18:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:18:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:18:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:18:45): SULUpdateLocation created!
Trace(2025-Jul-04 10:18:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:18:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:18:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:18:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:18:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:18:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:18:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:18:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:18:45): server = sophos
Trace(2025-Jul-04 10:18:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:18:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:18:45): No manually configured proxy.
Trace(2025-Jul-04 10:18:45): SULDownloader setup successful.
Trace(2025-Jul-04 10:18:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:18:47): Enumerating available product versions...
Trace(2025-Jul-04 10:18:47): Out of sources
Trace(2025-Jul-04 10:18:47): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:18:48): Out of sources
Trace(2025-Jul-04 10:18:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:18:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:18:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:18:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:18:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:18:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:18:48): SULUpdateLocation created!
Trace(2025-Jul-04 10:18:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:18:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:18:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:18:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:18:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:18:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:18:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:18:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:18:48): server = sophos
Trace(2025-Jul-04 10:18:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:18:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:18:48): No manually configured proxy.
Trace(2025-Jul-04 10:18:48): SULDownloader setup successful.
Trace(2025-Jul-04 10:18:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:18:50): Enumerating available product versions...
Trace(2025-Jul-04 10:18:50): Out of sources
Trace(2025-Jul-04 10:18:50): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:18:51): Out of sources
Trace(2025-Jul-04 10:18:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:18:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:18:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:18:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:18:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:18:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:18:51): SULUpdateLocation created!
Trace(2025-Jul-04 10:18:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:18:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:18:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:18:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:18:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:18:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:18:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:18:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:18:51): server = sophos
Trace(2025-Jul-04 10:18:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:18:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:18:51): No manually configured proxy.
Trace(2025-Jul-04 10:18:51): SULDownloader setup successful.
Trace(2025-Jul-04 10:18:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:18:53): Enumerating available product versions...
Trace(2025-Jul-04 10:18:53): Out of sources
Trace(2025-Jul-04 10:18:53): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:18:54): Out of sources
Trace(2025-Jul-04 10:18:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:18:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:18:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:18:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:18:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:18:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:18:54): SULUpdateLocation created!
Trace(2025-Jul-04 10:18:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:18:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:18:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:18:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:18:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:18:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:18:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:18:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:18:54): server = sophos
Trace(2025-Jul-04 10:18:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:18:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:18:54): No manually configured proxy.
Trace(2025-Jul-04 10:18:54): SULDownloader setup successful.
Trace(2025-Jul-04 10:18:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:18:56): Enumerating available product versions...
Trace(2025-Jul-04 10:18:56): Out of sources
Trace(2025-Jul-04 10:18:56): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:18:57): Out of sources
Trace(2025-Jul-04 10:18:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:18:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:18:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:18:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:18:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:18:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:18:57): SULUpdateLocation created!
Trace(2025-Jul-04 10:18:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:18:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:18:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:18:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:18:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:18:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:18:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:18:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:18:57): server = sophos
Trace(2025-Jul-04 10:18:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:18:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:18:57): No manually configured proxy.
Trace(2025-Jul-04 10:18:57): SULDownloader setup successful.
Trace(2025-Jul-04 10:18:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:18:59): Enumerating available product versions...
Trace(2025-Jul-04 10:18:59): Out of sources
Trace(2025-Jul-04 10:18:59): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:19:00): Out of sources
Trace(2025-Jul-04 10:19:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:19:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:19:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 10:19:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 10:19:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 10:19:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 10:19:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 10:19:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 10:19:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 10:19:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 10:19:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 10:19:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 10:19:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 10:19:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 10:19:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:19:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:19:00): Null update
Trace(2025-Jul-04 10:19:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 10:19:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 10:19:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 10:19:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:19:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:19:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 10:19:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:19:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:19:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 10:19:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:19:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:19:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 10:19:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:19:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 10:19:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 10:19:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:19:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:19:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 10:19:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:19:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:19:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 10:19:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 10:19:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 10:19:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 10:19:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 10:19:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:19:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:19:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 10:19:02): ALUpdate finished
Trace(2025-Jul-04 10:28:36): =========================
Trace(2025-Jul-04 10:28:36): ALUpdate is starting.
Trace(2025-Jul-04 10:28:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 10:28:36): Build             : 217387
Trace(2025-Jul-04 10:28:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 10:28:36): =========================
Trace(2025-Jul-04 10:28:36): Process security set successfully
Trace(2025-Jul-04 10:28:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 10:28:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 10:28:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 10:28:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 10:28:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 10:28:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 10:28:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 10:28:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 10:28:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 10:28:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 10:28:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 10:28:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 10:28:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 10:28:36): Computer is a not possible cluster
Trace(2025-Jul-04 10:28:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 10:28:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 10:28:36): Considering subscribed products.
Trace(2025-Jul-04 10:28:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:28:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 10:28:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 10:28:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:28:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 10:28:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 10:28:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:28:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 10:28:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 10:28:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 10:28:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 10:28:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 10:28:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 10:28:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 10:28:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:28:36): GenerateCustomerID: complete
Trace(2025-Jul-04 10:28:36): Computer is a not possible cluster
Trace(2025-Jul-04 10:28:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 10:28:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 10:28:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 10:28:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:28:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 10:28:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 10:28:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 10:28:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:28:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 10:28:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 10:28:36): PopulateCache: Entering
Trace(2025-Jul-04 10:28:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 10:28:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:28:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:28:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:28:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 10:28:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:28:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 10:28:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 10:28:36): Network location has not changed.
Trace(2025-Jul-04 10:28:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 10:28:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:28:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 10:28:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 10:28:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 10:28:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:28:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:28:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:28:36): Calling package_source_init
Trace(2025-Jul-04 10:28:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:28:36): Logging on network access user
Trace(2025-Jul-04 10:28:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:28:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:28:39): Custom certificate already present.
Trace(2025-Jul-04 10:28:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:28:39): Remote connection over UNC.
Trace(2025-Jul-04 10:28:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:28:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:28:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:28:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:28:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:28:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:28:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:28:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:28:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:28:39): File root.upd recovered.
Trace(2025-Jul-04 10:28:39): File escdp.dat recovered.
Trace(2025-Jul-04 10:28:39): File ProductID.dat recovered.
Trace(2025-Jul-04 10:28:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:28:39): File order.xml recovered.
Trace(2025-Jul-04 10:28:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:28:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:28:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 10:28:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:28:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 10:28:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:28:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:28:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 10:28:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 10:28:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:28:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:28:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:28:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:28:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:28:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:28:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:28:40): Calling package_source_init
Trace(2025-Jul-04 10:28:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:28:40): Logging on network access user
Trace(2025-Jul-04 10:28:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:28:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:28:40): Custom certificate already present.
Trace(2025-Jul-04 10:28:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:28:40): Remote connection over UNC.
Trace(2025-Jul-04 10:28:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:28:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:28:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:28:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:28:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:28:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:28:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:28:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:28:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:28:40): File root.upd recovered.
Trace(2025-Jul-04 10:28:40): File escdp.dat recovered.
Trace(2025-Jul-04 10:28:40): File ProductID.dat recovered.
Trace(2025-Jul-04 10:28:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:28:40): File order.xml recovered.
Trace(2025-Jul-04 10:28:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:28:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:28:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 10:28:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:28:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 10:28:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:28:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:28:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 10:28:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 10:28:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:28:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:28:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:28:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:28:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:28:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:28:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:28:41): Calling package_source_init
Trace(2025-Jul-04 10:28:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:28:41): Logging on network access user
Trace(2025-Jul-04 10:28:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:28:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:28:41): Custom certificate already present.
Trace(2025-Jul-04 10:28:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:28:41): Remote connection over UNC.
Trace(2025-Jul-04 10:28:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:28:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:28:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:28:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:28:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:28:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:28:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:28:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:28:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:28:41): File root.upd recovered.
Trace(2025-Jul-04 10:28:41): File escdp.dat recovered.
Trace(2025-Jul-04 10:28:41): File ProductID.dat recovered.
Trace(2025-Jul-04 10:28:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:28:41): File order.xml recovered.
Trace(2025-Jul-04 10:28:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:28:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:28:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 10:28:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:28:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 10:28:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:28:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:28:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 10:28:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 10:28:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:28:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:28:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:28:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:28:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:28:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:28:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:28:42): Calling package_source_init
Trace(2025-Jul-04 10:28:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:28:42): Logging on network access user
Trace(2025-Jul-04 10:28:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:28:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:28:42): Custom certificate already present.
Trace(2025-Jul-04 10:28:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:28:42): Remote connection over UNC.
Trace(2025-Jul-04 10:28:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:28:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:28:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:28:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:28:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:28:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:28:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:28:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:28:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:28:42): File root.upd recovered.
Trace(2025-Jul-04 10:28:42): File escdp.dat recovered.
Trace(2025-Jul-04 10:28:42): File ProductID.dat recovered.
Trace(2025-Jul-04 10:28:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:28:42): File order.xml recovered.
Trace(2025-Jul-04 10:28:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:28:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:28:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 10:28:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:28:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 10:28:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:28:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:28:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 10:28:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 10:28:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:28:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:28:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:28:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:28:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:28:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:28:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:28:43): Calling package_source_init
Trace(2025-Jul-04 10:28:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:28:43): Logging on network access user
Trace(2025-Jul-04 10:28:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:28:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:28:43): Custom certificate already present.
Trace(2025-Jul-04 10:28:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:28:43): Remote connection over UNC.
Trace(2025-Jul-04 10:28:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:28:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:28:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:28:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:28:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:28:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:28:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:28:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:28:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:28:43): File root.upd recovered.
Trace(2025-Jul-04 10:28:43): File escdp.dat recovered.
Trace(2025-Jul-04 10:28:43): File ProductID.dat recovered.
Trace(2025-Jul-04 10:28:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:28:43): File order.xml recovered.
Trace(2025-Jul-04 10:28:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:28:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:28:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 10:28:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:28:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 10:28:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 10:28:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 10:28:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 10:28:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:28:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 10:28:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:28:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 10:28:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:28:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:28:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 10:28:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 10:28:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:28:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:28:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:28:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:28:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:28:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:28:45): SULUpdateLocation created!
Trace(2025-Jul-04 10:28:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:28:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:28:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:28:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:28:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:28:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:28:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:28:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:28:45): server = sophos
Trace(2025-Jul-04 10:28:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:28:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:28:45): No manually configured proxy.
Trace(2025-Jul-04 10:28:45): SULDownloader setup successful.
Trace(2025-Jul-04 10:28:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:28:46): Enumerating available product versions...
Trace(2025-Jul-04 10:28:46): Out of sources
Trace(2025-Jul-04 10:28:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:28:48): Out of sources
Trace(2025-Jul-04 10:28:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:28:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:28:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:28:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:28:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:28:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:28:48): SULUpdateLocation created!
Trace(2025-Jul-04 10:28:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:28:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:28:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:28:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:28:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:28:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:28:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:28:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:28:48): server = sophos
Trace(2025-Jul-04 10:28:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:28:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:28:48): No manually configured proxy.
Trace(2025-Jul-04 10:28:48): SULDownloader setup successful.
Trace(2025-Jul-04 10:28:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:28:49): Enumerating available product versions...
Trace(2025-Jul-04 10:28:49): Out of sources
Trace(2025-Jul-04 10:28:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:28:51): Out of sources
Trace(2025-Jul-04 10:28:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:28:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:28:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:28:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:28:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:28:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:28:51): SULUpdateLocation created!
Trace(2025-Jul-04 10:28:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:28:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:28:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:28:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:28:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:28:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:28:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:28:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:28:51): server = sophos
Trace(2025-Jul-04 10:28:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:28:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:28:51): No manually configured proxy.
Trace(2025-Jul-04 10:28:51): SULDownloader setup successful.
Trace(2025-Jul-04 10:28:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:28:52): Enumerating available product versions...
Trace(2025-Jul-04 10:28:52): Out of sources
Trace(2025-Jul-04 10:28:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:28:54): Out of sources
Trace(2025-Jul-04 10:28:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:28:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:28:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:28:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:28:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:28:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:28:54): SULUpdateLocation created!
Trace(2025-Jul-04 10:28:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:28:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:28:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:28:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:28:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:28:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:28:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:28:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:28:54): server = sophos
Trace(2025-Jul-04 10:28:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:28:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:28:54): No manually configured proxy.
Trace(2025-Jul-04 10:28:54): SULDownloader setup successful.
Trace(2025-Jul-04 10:28:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:28:55): Enumerating available product versions...
Trace(2025-Jul-04 10:28:55): Out of sources
Trace(2025-Jul-04 10:28:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:28:57): Out of sources
Trace(2025-Jul-04 10:28:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:28:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:28:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:28:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:28:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:28:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:28:57): SULUpdateLocation created!
Trace(2025-Jul-04 10:28:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:28:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:28:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:28:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:28:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:28:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:28:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:28:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:28:57): server = sophos
Trace(2025-Jul-04 10:28:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:28:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:28:57): No manually configured proxy.
Trace(2025-Jul-04 10:28:57): SULDownloader setup successful.
Trace(2025-Jul-04 10:28:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:28:58): Enumerating available product versions...
Trace(2025-Jul-04 10:28:58): Out of sources
Trace(2025-Jul-04 10:28:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:29:00): Out of sources
Trace(2025-Jul-04 10:29:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:29:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:29:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 10:29:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 10:29:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 10:29:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 10:29:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 10:29:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 10:29:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 10:29:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 10:29:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 10:29:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 10:29:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 10:29:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 10:29:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:29:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:29:00): Null update
Trace(2025-Jul-04 10:29:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 10:29:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 10:29:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 10:29:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:29:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:29:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 10:29:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:29:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:29:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 10:29:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:29:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:29:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 10:29:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:29:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 10:29:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 10:29:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:29:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:29:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 10:29:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:29:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:29:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 10:29:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 10:29:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 10:29:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 10:29:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 10:29:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:29:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:29:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 10:29:02): ALUpdate finished
Trace(2025-Jul-04 10:38:36): =========================
Trace(2025-Jul-04 10:38:36): ALUpdate is starting.
Trace(2025-Jul-04 10:38:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 10:38:36): Build             : 217387
Trace(2025-Jul-04 10:38:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 10:38:36): =========================
Trace(2025-Jul-04 10:38:36): Process security set successfully
Trace(2025-Jul-04 10:38:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 10:38:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 10:38:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 10:38:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 10:38:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 10:38:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 10:38:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 10:38:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 10:38:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 10:38:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 10:38:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 10:38:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 10:38:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 10:38:36): Computer is a not possible cluster
Trace(2025-Jul-04 10:38:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 10:38:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 10:38:36): Considering subscribed products.
Trace(2025-Jul-04 10:38:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:38:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 10:38:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 10:38:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:38:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 10:38:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 10:38:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:38:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 10:38:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 10:38:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 10:38:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 10:38:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 10:38:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 10:38:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 10:38:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:38:36): GenerateCustomerID: complete
Trace(2025-Jul-04 10:38:36): Computer is a not possible cluster
Trace(2025-Jul-04 10:38:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 10:38:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 10:38:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 10:38:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:38:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 10:38:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 10:38:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 10:38:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 10:38:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:38:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 10:38:36): PopulateCache: Entering
Trace(2025-Jul-04 10:38:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 10:38:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:38:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:38:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:38:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 10:38:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:38:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 10:38:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 10:38:36): Network location has not changed.
Trace(2025-Jul-04 10:38:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 10:38:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:38:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 10:38:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 10:38:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 10:38:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:38:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:38:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:38:36): Calling package_source_init
Trace(2025-Jul-04 10:38:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:38:36): Logging on network access user
Trace(2025-Jul-04 10:38:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:38:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:38:39): Custom certificate already present.
Trace(2025-Jul-04 10:38:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:38:39): Remote connection over UNC.
Trace(2025-Jul-04 10:38:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:38:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:38:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:38:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:38:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:38:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:38:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:38:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:38:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:38:39): File root.upd recovered.
Trace(2025-Jul-04 10:38:39): File escdp.dat recovered.
Trace(2025-Jul-04 10:38:39): File ProductID.dat recovered.
Trace(2025-Jul-04 10:38:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:38:39): File order.xml recovered.
Trace(2025-Jul-04 10:38:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:38:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:38:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 10:38:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:38:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 10:38:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:38:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:38:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 10:38:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 10:38:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:38:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:38:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:38:40): Calling package_source_init
Trace(2025-Jul-04 10:38:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:38:40): Logging on network access user
Trace(2025-Jul-04 10:38:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:38:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:38:40): Custom certificate already present.
Trace(2025-Jul-04 10:38:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:38:40): Remote connection over UNC.
Trace(2025-Jul-04 10:38:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:38:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:38:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:38:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:38:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:38:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:38:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:38:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:38:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:38:40): File root.upd recovered.
Trace(2025-Jul-04 10:38:40): File escdp.dat recovered.
Trace(2025-Jul-04 10:38:40): File ProductID.dat recovered.
Trace(2025-Jul-04 10:38:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:38:40): File order.xml recovered.
Trace(2025-Jul-04 10:38:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:38:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 10:38:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:38:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 10:38:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:38:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:38:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 10:38:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 10:38:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:38:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:38:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:38:41): Calling package_source_init
Trace(2025-Jul-04 10:38:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:38:41): Logging on network access user
Trace(2025-Jul-04 10:38:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:38:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:38:41): Custom certificate already present.
Trace(2025-Jul-04 10:38:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:38:41): Remote connection over UNC.
Trace(2025-Jul-04 10:38:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:38:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:38:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:38:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:38:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:38:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:38:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:38:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:38:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:38:41): File root.upd recovered.
Trace(2025-Jul-04 10:38:41): File escdp.dat recovered.
Trace(2025-Jul-04 10:38:41): File ProductID.dat recovered.
Trace(2025-Jul-04 10:38:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:38:41): File order.xml recovered.
Trace(2025-Jul-04 10:38:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:38:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 10:38:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:38:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 10:38:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:38:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:38:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 10:38:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 10:38:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:38:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:38:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:38:42): Calling package_source_init
Trace(2025-Jul-04 10:38:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:38:42): Logging on network access user
Trace(2025-Jul-04 10:38:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:38:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:38:42): Custom certificate already present.
Trace(2025-Jul-04 10:38:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:38:42): Remote connection over UNC.
Trace(2025-Jul-04 10:38:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:38:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:38:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:38:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:38:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:38:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:38:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:38:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:38:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:38:42): File root.upd recovered.
Trace(2025-Jul-04 10:38:42): File escdp.dat recovered.
Trace(2025-Jul-04 10:38:42): File ProductID.dat recovered.
Trace(2025-Jul-04 10:38:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:38:42): File order.xml recovered.
Trace(2025-Jul-04 10:38:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:38:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 10:38:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:38:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 10:38:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:38:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:38:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 10:38:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 10:38:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:38:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:38:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:38:43): Calling package_source_init
Trace(2025-Jul-04 10:38:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:38:43): Logging on network access user
Trace(2025-Jul-04 10:38:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:38:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:38:43): Custom certificate already present.
Trace(2025-Jul-04 10:38:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:38:43): Remote connection over UNC.
Trace(2025-Jul-04 10:38:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:38:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:38:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:38:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:38:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:38:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:38:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:38:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:38:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:38:43): File root.upd recovered.
Trace(2025-Jul-04 10:38:43): File escdp.dat recovered.
Trace(2025-Jul-04 10:38:43): File ProductID.dat recovered.
Trace(2025-Jul-04 10:38:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:38:43): File order.xml recovered.
Trace(2025-Jul-04 10:38:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:38:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 10:38:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:38:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 10:38:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 10:38:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 10:38:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 10:38:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:38:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 10:38:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:38:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 10:38:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:38:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:38:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 10:38:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 10:38:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:38:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:38:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:38:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:38:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:38:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:38:45): SULUpdateLocation created!
Trace(2025-Jul-04 10:38:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:38:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:38:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:38:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:38:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:38:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:38:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:38:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:38:45): server = sophos
Trace(2025-Jul-04 10:38:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:38:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:38:45): No manually configured proxy.
Trace(2025-Jul-04 10:38:45): SULDownloader setup successful.
Trace(2025-Jul-04 10:38:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:38:47): Enumerating available product versions...
Trace(2025-Jul-04 10:38:47): Out of sources
Trace(2025-Jul-04 10:38:47): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:38:49): Out of sources
Trace(2025-Jul-04 10:38:49): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:38:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:38:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:38:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:38:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:38:49): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:38:49): SULUpdateLocation created!
Trace(2025-Jul-04 10:38:49): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:38:49): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:38:49): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:38:49): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:38:49): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:38:49): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:38:49): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:38:49): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:38:49): server = sophos
Trace(2025-Jul-04 10:38:49): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:38:49): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:38:49): No manually configured proxy.
Trace(2025-Jul-04 10:38:49): SULDownloader setup successful.
Trace(2025-Jul-04 10:38:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:38:50): Enumerating available product versions...
Trace(2025-Jul-04 10:38:50): Out of sources
Trace(2025-Jul-04 10:38:50): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:38:52): Out of sources
Trace(2025-Jul-04 10:38:52): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:38:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:38:52): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:38:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:38:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:38:52): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:38:52): SULUpdateLocation created!
Trace(2025-Jul-04 10:38:52): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:38:52): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:38:52): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:38:52): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:38:52): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:38:52): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:38:52): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:38:52): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:38:52): server = sophos
Trace(2025-Jul-04 10:38:52): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:38:52): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:38:52): No manually configured proxy.
Trace(2025-Jul-04 10:38:52): SULDownloader setup successful.
Trace(2025-Jul-04 10:38:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:38:53): Enumerating available product versions...
Trace(2025-Jul-04 10:38:53): Out of sources
Trace(2025-Jul-04 10:38:53): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:38:55): Out of sources
Trace(2025-Jul-04 10:38:55): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:38:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:38:55): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:38:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:38:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:38:55): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:38:55): SULUpdateLocation created!
Trace(2025-Jul-04 10:38:55): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:38:55): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:38:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:38:55): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:38:55): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:38:55): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:38:55): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:38:55): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:38:55): server = sophos
Trace(2025-Jul-04 10:38:55): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:38:55): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:38:55): No manually configured proxy.
Trace(2025-Jul-04 10:38:55): SULDownloader setup successful.
Trace(2025-Jul-04 10:38:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:38:56): Enumerating available product versions...
Trace(2025-Jul-04 10:38:56): Out of sources
Trace(2025-Jul-04 10:38:56): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:38:58): Out of sources
Trace(2025-Jul-04 10:38:58): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:38:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:38:58): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:38:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:38:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:38:58): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:38:58): SULUpdateLocation created!
Trace(2025-Jul-04 10:38:58): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:38:58): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:38:58): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:38:58): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:38:58): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:38:58): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:38:58): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:38:58): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:38:58): server = sophos
Trace(2025-Jul-04 10:38:58): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:38:58): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:38:58): No manually configured proxy.
Trace(2025-Jul-04 10:38:58): SULDownloader setup successful.
Trace(2025-Jul-04 10:38:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:38:59): Enumerating available product versions...
Trace(2025-Jul-04 10:38:59): Out of sources
Trace(2025-Jul-04 10:38:59): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:39:01): Out of sources
Trace(2025-Jul-04 10:39:01): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:39:01): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:39:01): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 10:39:01): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 10:39:01): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 10:39:01): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 10:39:01): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 10:39:01): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 10:39:01): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 10:39:01): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 10:39:01): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 10:39:01): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 10:39:01): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 10:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 10:39:01): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:39:01): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:39:01): Null update
Trace(2025-Jul-04 10:39:01): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 10:39:01): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 10:39:01): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 10:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:39:01): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:39:01): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 10:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:39:01): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 10:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:39:01): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 10:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:39:01): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 10:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 10:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:39:01): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:39:02): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 10:39:02): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:39:02): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:39:02): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:39:02): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:39:02): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 10:39:02): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 10:39:02): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 10:39:02): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 10:39:02): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 10:39:03): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 10:39:03): ALUpdate finished
Trace(2025-Jul-04 10:48:36): =========================
Trace(2025-Jul-04 10:48:36): ALUpdate is starting.
Trace(2025-Jul-04 10:48:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 10:48:36): Build             : 217387
Trace(2025-Jul-04 10:48:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 10:48:36): =========================
Trace(2025-Jul-04 10:48:36): Process security set successfully
Trace(2025-Jul-04 10:48:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 10:48:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 10:48:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 10:48:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 10:48:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 10:48:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 10:48:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 10:48:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 10:48:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 10:48:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 10:48:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 10:48:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 10:48:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 10:48:36): Computer is a not possible cluster
Trace(2025-Jul-04 10:48:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 10:48:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 10:48:36): Considering subscribed products.
Trace(2025-Jul-04 10:48:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:48:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 10:48:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 10:48:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:48:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 10:48:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 10:48:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:48:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 10:48:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 10:48:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 10:48:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 10:48:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 10:48:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 10:48:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 10:48:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:48:36): GenerateCustomerID: complete
Trace(2025-Jul-04 10:48:36): Computer is a not possible cluster
Trace(2025-Jul-04 10:48:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 10:48:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 10:48:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 10:48:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:48:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 10:48:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 10:48:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 10:48:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:48:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 10:48:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 10:48:36): PopulateCache: Entering
Trace(2025-Jul-04 10:48:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 10:48:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:48:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:48:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:48:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 10:48:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:48:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 10:48:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 10:48:36): Network location has not changed.
Trace(2025-Jul-04 10:48:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 10:48:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:48:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 10:48:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 10:48:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 10:48:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:48:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:48:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:48:36): Calling package_source_init
Trace(2025-Jul-04 10:48:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:48:36): Logging on network access user
Trace(2025-Jul-04 10:48:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:48:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:48:39): Custom certificate already present.
Trace(2025-Jul-04 10:48:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:48:39): Remote connection over UNC.
Trace(2025-Jul-04 10:48:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:48:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:48:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:48:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:48:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:48:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:48:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:48:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:48:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:48:39): File root.upd recovered.
Trace(2025-Jul-04 10:48:39): File escdp.dat recovered.
Trace(2025-Jul-04 10:48:39): File ProductID.dat recovered.
Trace(2025-Jul-04 10:48:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:48:39): File order.xml recovered.
Trace(2025-Jul-04 10:48:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:48:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:48:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 10:48:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:48:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 10:48:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:48:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:48:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 10:48:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 10:48:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:48:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:48:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:48:40): Calling package_source_init
Trace(2025-Jul-04 10:48:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:48:40): Logging on network access user
Trace(2025-Jul-04 10:48:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:48:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:48:40): Custom certificate already present.
Trace(2025-Jul-04 10:48:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:48:40): Remote connection over UNC.
Trace(2025-Jul-04 10:48:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:48:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:48:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:48:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:48:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:48:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:48:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:48:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:48:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:48:40): File root.upd recovered.
Trace(2025-Jul-04 10:48:40): File escdp.dat recovered.
Trace(2025-Jul-04 10:48:40): File ProductID.dat recovered.
Trace(2025-Jul-04 10:48:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:48:40): File order.xml recovered.
Trace(2025-Jul-04 10:48:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:48:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 10:48:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:48:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 10:48:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:48:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:48:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 10:48:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 10:48:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:48:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:48:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:48:41): Calling package_source_init
Trace(2025-Jul-04 10:48:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:48:41): Logging on network access user
Trace(2025-Jul-04 10:48:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:48:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:48:41): Custom certificate already present.
Trace(2025-Jul-04 10:48:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:48:41): Remote connection over UNC.
Trace(2025-Jul-04 10:48:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:48:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:48:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:48:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:48:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:48:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:48:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:48:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:48:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:48:41): File root.upd recovered.
Trace(2025-Jul-04 10:48:41): File escdp.dat recovered.
Trace(2025-Jul-04 10:48:41): File ProductID.dat recovered.
Trace(2025-Jul-04 10:48:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:48:41): File order.xml recovered.
Trace(2025-Jul-04 10:48:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:48:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 10:48:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:48:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 10:48:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:48:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:48:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 10:48:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 10:48:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:48:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:48:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:48:42): Calling package_source_init
Trace(2025-Jul-04 10:48:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:48:42): Logging on network access user
Trace(2025-Jul-04 10:48:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:48:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:48:42): Custom certificate already present.
Trace(2025-Jul-04 10:48:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:48:42): Remote connection over UNC.
Trace(2025-Jul-04 10:48:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:48:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:48:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:48:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:48:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:48:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:48:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:48:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:48:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:48:42): File root.upd recovered.
Trace(2025-Jul-04 10:48:42): File escdp.dat recovered.
Trace(2025-Jul-04 10:48:42): File ProductID.dat recovered.
Trace(2025-Jul-04 10:48:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:48:42): File order.xml recovered.
Trace(2025-Jul-04 10:48:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:48:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 10:48:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:48:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 10:48:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:48:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:48:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 10:48:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 10:48:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:48:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:48:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:48:43): Calling package_source_init
Trace(2025-Jul-04 10:48:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:48:43): Logging on network access user
Trace(2025-Jul-04 10:48:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:48:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:48:43): Custom certificate already present.
Trace(2025-Jul-04 10:48:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:48:43): Remote connection over UNC.
Trace(2025-Jul-04 10:48:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:48:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:48:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:48:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:48:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:48:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:48:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:48:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:48:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:48:43): File root.upd recovered.
Trace(2025-Jul-04 10:48:43): File escdp.dat recovered.
Trace(2025-Jul-04 10:48:43): File ProductID.dat recovered.
Trace(2025-Jul-04 10:48:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:48:43): File order.xml recovered.
Trace(2025-Jul-04 10:48:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:48:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 10:48:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:48:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 10:48:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 10:48:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 10:48:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 10:48:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:48:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 10:48:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:48:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 10:48:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:48:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:48:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 10:48:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 10:48:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:48:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:48:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:48:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:48:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:48:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:48:45): SULUpdateLocation created!
Trace(2025-Jul-04 10:48:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:48:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:48:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:48:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:48:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:48:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:48:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:48:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:48:45): server = sophos
Trace(2025-Jul-04 10:48:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:48:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:48:45): No manually configured proxy.
Trace(2025-Jul-04 10:48:45): SULDownloader setup successful.
Trace(2025-Jul-04 10:48:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:48:46): Enumerating available product versions...
Trace(2025-Jul-04 10:48:46): Out of sources
Trace(2025-Jul-04 10:48:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:48:48): Out of sources
Trace(2025-Jul-04 10:48:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:48:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:48:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:48:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:48:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:48:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:48:48): SULUpdateLocation created!
Trace(2025-Jul-04 10:48:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:48:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:48:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:48:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:48:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:48:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:48:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:48:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:48:48): server = sophos
Trace(2025-Jul-04 10:48:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:48:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:48:48): No manually configured proxy.
Trace(2025-Jul-04 10:48:48): SULDownloader setup successful.
Trace(2025-Jul-04 10:48:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:48:49): Enumerating available product versions...
Trace(2025-Jul-04 10:48:49): Out of sources
Trace(2025-Jul-04 10:48:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:48:51): Out of sources
Trace(2025-Jul-04 10:48:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:48:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:48:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:48:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:48:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:48:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:48:51): SULUpdateLocation created!
Trace(2025-Jul-04 10:48:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:48:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:48:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:48:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:48:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:48:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:48:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:48:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:48:51): server = sophos
Trace(2025-Jul-04 10:48:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:48:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:48:51): No manually configured proxy.
Trace(2025-Jul-04 10:48:51): SULDownloader setup successful.
Trace(2025-Jul-04 10:48:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:48:52): Enumerating available product versions...
Trace(2025-Jul-04 10:48:52): Out of sources
Trace(2025-Jul-04 10:48:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:48:54): Out of sources
Trace(2025-Jul-04 10:48:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:48:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:48:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:48:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:48:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:48:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:48:54): SULUpdateLocation created!
Trace(2025-Jul-04 10:48:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:48:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:48:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:48:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:48:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:48:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:48:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:48:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:48:54): server = sophos
Trace(2025-Jul-04 10:48:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:48:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:48:54): No manually configured proxy.
Trace(2025-Jul-04 10:48:54): SULDownloader setup successful.
Trace(2025-Jul-04 10:48:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:48:55): Enumerating available product versions...
Trace(2025-Jul-04 10:48:55): Out of sources
Trace(2025-Jul-04 10:48:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:48:57): Out of sources
Trace(2025-Jul-04 10:48:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:48:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:48:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:48:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:48:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:48:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:48:57): SULUpdateLocation created!
Trace(2025-Jul-04 10:48:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:48:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:48:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:48:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:48:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:48:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:48:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:48:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:48:57): server = sophos
Trace(2025-Jul-04 10:48:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:48:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:48:57): No manually configured proxy.
Trace(2025-Jul-04 10:48:57): SULDownloader setup successful.
Trace(2025-Jul-04 10:48:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:48:58): Enumerating available product versions...
Trace(2025-Jul-04 10:48:58): Out of sources
Trace(2025-Jul-04 10:48:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:49:00): Out of sources
Trace(2025-Jul-04 10:49:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:49:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:49:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 10:49:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 10:49:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 10:49:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 10:49:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 10:49:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 10:49:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 10:49:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 10:49:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 10:49:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 10:49:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 10:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 10:49:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:49:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:49:00): Null update
Trace(2025-Jul-04 10:49:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 10:49:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 10:49:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 10:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:49:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:49:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 10:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:49:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 10:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:49:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 10:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:49:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 10:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 10:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:49:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:49:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 10:49:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:49:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:49:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:49:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 10:49:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 10:49:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 10:49:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 10:49:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 10:49:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:49:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 10:49:02): ALUpdate finished
Trace(2025-Jul-04 10:58:36): =========================
Trace(2025-Jul-04 10:58:36): ALUpdate is starting.
Trace(2025-Jul-04 10:58:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 10:58:36): Build             : 217387
Trace(2025-Jul-04 10:58:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 10:58:36): =========================
Trace(2025-Jul-04 10:58:36): Process security set successfully
Trace(2025-Jul-04 10:58:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 10:58:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 10:58:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 10:58:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 10:58:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 10:58:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 10:58:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 10:58:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 10:58:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 10:58:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 10:58:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 10:58:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 10:58:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 10:58:36): Computer is a not possible cluster
Trace(2025-Jul-04 10:58:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 10:58:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 10:58:36): Considering subscribed products.
Trace(2025-Jul-04 10:58:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:58:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 10:58:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 10:58:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:58:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 10:58:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 10:58:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:58:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 10:58:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 10:58:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 10:58:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 10:58:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 10:58:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 10:58:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 10:58:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:58:36): GenerateCustomerID: complete
Trace(2025-Jul-04 10:58:36): Computer is a not possible cluster
Trace(2025-Jul-04 10:58:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 10:58:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 10:58:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 10:58:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:58:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 10:58:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 10:58:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 10:58:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:58:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 10:58:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 10:58:36): PopulateCache: Entering
Trace(2025-Jul-04 10:58:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 10:58:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:58:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:58:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:58:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 10:58:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:58:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 10:58:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 10:58:36): Network location has not changed.
Trace(2025-Jul-04 10:58:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 10:58:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:58:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 10:58:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 10:58:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 10:58:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:58:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:58:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:58:36): Calling package_source_init
Trace(2025-Jul-04 10:58:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:58:36): Logging on network access user
Trace(2025-Jul-04 10:58:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:58:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:58:39): Custom certificate already present.
Trace(2025-Jul-04 10:58:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:58:39): Remote connection over UNC.
Trace(2025-Jul-04 10:58:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:58:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:58:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:58:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:58:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:58:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:58:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:58:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:58:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:58:39): File root.upd recovered.
Trace(2025-Jul-04 10:58:39): File escdp.dat recovered.
Trace(2025-Jul-04 10:58:39): File ProductID.dat recovered.
Trace(2025-Jul-04 10:58:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:58:39): File order.xml recovered.
Trace(2025-Jul-04 10:58:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:58:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:58:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 10:58:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:58:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 10:58:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:58:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:58:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 10:58:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 10:58:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:58:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:58:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:58:40): Calling package_source_init
Trace(2025-Jul-04 10:58:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:58:40): Logging on network access user
Trace(2025-Jul-04 10:58:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:58:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:58:40): Custom certificate already present.
Trace(2025-Jul-04 10:58:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:58:40): Remote connection over UNC.
Trace(2025-Jul-04 10:58:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:58:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:58:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:58:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:58:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:58:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:58:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:58:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:58:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:58:40): File root.upd recovered.
Trace(2025-Jul-04 10:58:40): File escdp.dat recovered.
Trace(2025-Jul-04 10:58:40): File ProductID.dat recovered.
Trace(2025-Jul-04 10:58:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:58:40): File order.xml recovered.
Trace(2025-Jul-04 10:58:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:58:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 10:58:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:58:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 10:58:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:58:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:58:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 10:58:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 10:58:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:58:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:58:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:58:41): Calling package_source_init
Trace(2025-Jul-04 10:58:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:58:41): Logging on network access user
Trace(2025-Jul-04 10:58:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:58:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:58:41): Custom certificate already present.
Trace(2025-Jul-04 10:58:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:58:41): Remote connection over UNC.
Trace(2025-Jul-04 10:58:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:58:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:58:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:58:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:58:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:58:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:58:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:58:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:58:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:58:41): File root.upd recovered.
Trace(2025-Jul-04 10:58:41): File escdp.dat recovered.
Trace(2025-Jul-04 10:58:41): File ProductID.dat recovered.
Trace(2025-Jul-04 10:58:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:58:41): File order.xml recovered.
Trace(2025-Jul-04 10:58:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:58:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 10:58:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:58:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 10:58:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:58:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:58:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 10:58:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 10:58:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:58:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:58:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:58:42): Calling package_source_init
Trace(2025-Jul-04 10:58:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:58:42): Logging on network access user
Trace(2025-Jul-04 10:58:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:58:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:58:42): Custom certificate already present.
Trace(2025-Jul-04 10:58:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:58:42): Remote connection over UNC.
Trace(2025-Jul-04 10:58:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:58:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:58:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:58:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:58:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:58:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:58:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:58:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:58:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:58:42): File root.upd recovered.
Trace(2025-Jul-04 10:58:42): File escdp.dat recovered.
Trace(2025-Jul-04 10:58:42): File ProductID.dat recovered.
Trace(2025-Jul-04 10:58:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:58:42): File order.xml recovered.
Trace(2025-Jul-04 10:58:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:58:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 10:58:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:58:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 10:58:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:58:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:58:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 10:58:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 10:58:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:58:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 10:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:58:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 10:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 10:58:43): Calling package_source_init
Trace(2025-Jul-04 10:58:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:58:43): Logging on network access user
Trace(2025-Jul-04 10:58:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:58:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 10:58:43): Custom certificate already present.
Trace(2025-Jul-04 10:58:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 10:58:43): Remote connection over UNC.
Trace(2025-Jul-04 10:58:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 10:58:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 10:58:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 10:58:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 10:58:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 10:58:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 10:58:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 10:58:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 10:58:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 10:58:43): File root.upd recovered.
Trace(2025-Jul-04 10:58:43): File escdp.dat recovered.
Trace(2025-Jul-04 10:58:43): File ProductID.dat recovered.
Trace(2025-Jul-04 10:58:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 10:58:43): File order.xml recovered.
Trace(2025-Jul-04 10:58:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 10:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:58:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 10:58:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:58:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 10:58:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 10:58:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 10:58:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 10:58:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 10:58:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 10:58:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 10:58:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 10:58:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 10:58:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 10:58:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 10:58:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 10:58:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 10:58:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 10:58:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:58:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:58:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:58:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:58:45): SULUpdateLocation created!
Trace(2025-Jul-04 10:58:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:58:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:58:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:58:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:58:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:58:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:58:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:58:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:58:45): server = sophos
Trace(2025-Jul-04 10:58:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:58:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:58:45): No manually configured proxy.
Trace(2025-Jul-04 10:58:45): SULDownloader setup successful.
Trace(2025-Jul-04 10:58:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:58:46): Enumerating available product versions...
Trace(2025-Jul-04 10:58:46): Out of sources
Trace(2025-Jul-04 10:58:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:58:48): Out of sources
Trace(2025-Jul-04 10:58:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:58:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:58:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:58:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:58:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:58:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:58:48): SULUpdateLocation created!
Trace(2025-Jul-04 10:58:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:58:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:58:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:58:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:58:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:58:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:58:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:58:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:58:48): server = sophos
Trace(2025-Jul-04 10:58:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:58:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:58:48): No manually configured proxy.
Trace(2025-Jul-04 10:58:48): SULDownloader setup successful.
Trace(2025-Jul-04 10:58:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:58:49): Enumerating available product versions...
Trace(2025-Jul-04 10:58:49): Out of sources
Trace(2025-Jul-04 10:58:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:58:51): Out of sources
Trace(2025-Jul-04 10:58:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:58:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:58:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:58:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:58:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:58:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:58:51): SULUpdateLocation created!
Trace(2025-Jul-04 10:58:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:58:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:58:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:58:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:58:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:58:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:58:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:58:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:58:51): server = sophos
Trace(2025-Jul-04 10:58:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:58:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:58:51): No manually configured proxy.
Trace(2025-Jul-04 10:58:51): SULDownloader setup successful.
Trace(2025-Jul-04 10:58:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:58:52): Enumerating available product versions...
Trace(2025-Jul-04 10:58:52): Out of sources
Trace(2025-Jul-04 10:58:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:58:54): Out of sources
Trace(2025-Jul-04 10:58:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:58:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:58:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:58:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:58:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:58:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:58:54): SULUpdateLocation created!
Trace(2025-Jul-04 10:58:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:58:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:58:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:58:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:58:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:58:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:58:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:58:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:58:54): server = sophos
Trace(2025-Jul-04 10:58:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:58:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:58:54): No manually configured proxy.
Trace(2025-Jul-04 10:58:54): SULDownloader setup successful.
Trace(2025-Jul-04 10:58:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:58:55): Enumerating available product versions...
Trace(2025-Jul-04 10:58:55): Out of sources
Trace(2025-Jul-04 10:58:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:58:57): Out of sources
Trace(2025-Jul-04 10:58:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:58:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:58:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 10:58:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 10:58:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 10:58:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 10:58:57): SULUpdateLocation created!
Trace(2025-Jul-04 10:58:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 10:58:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 10:58:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 10:58:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 10:58:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 10:58:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 10:58:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 10:58:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 10:58:57): server = sophos
Trace(2025-Jul-04 10:58:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 10:58:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 10:58:57): No manually configured proxy.
Trace(2025-Jul-04 10:58:57): SULDownloader setup successful.
Trace(2025-Jul-04 10:58:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:58:59): Enumerating available product versions...
Trace(2025-Jul-04 10:58:59): Out of sources
Trace(2025-Jul-04 10:58:59): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 10:59:00): Out of sources
Trace(2025-Jul-04 10:59:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 10:59:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 10:59:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 10:59:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 10:59:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 10:59:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 10:59:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 10:59:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 10:59:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 10:59:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 10:59:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 10:59:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 10:59:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 10:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 10:59:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:59:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 10:59:00): Null update
Trace(2025-Jul-04 10:59:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 10:59:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 10:59:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 10:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:59:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 10:59:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 10:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:59:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 10:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 10:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:59:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 10:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 10:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:59:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 10:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 10:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 10:59:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 10:59:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 10:59:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:59:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:59:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 10:59:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 10:59:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 10:59:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 10:59:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 10:59:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 10:59:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 10:59:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 10:59:02): ALUpdate finished
Trace(2025-Jul-04 11:08:36): =========================
Trace(2025-Jul-04 11:08:36): ALUpdate is starting.
Trace(2025-Jul-04 11:08:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 11:08:36): Build             : 217387
Trace(2025-Jul-04 11:08:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 11:08:36): =========================
Trace(2025-Jul-04 11:08:36): Process security set successfully
Trace(2025-Jul-04 11:08:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 11:08:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 11:08:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 11:08:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 11:08:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 11:08:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 11:08:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 11:08:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 11:08:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 11:08:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 11:08:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 11:08:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 11:08:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 11:08:36): Computer is a not possible cluster
Trace(2025-Jul-04 11:08:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 11:08:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 11:08:36): Considering subscribed products.
Trace(2025-Jul-04 11:08:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:08:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 11:08:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 11:08:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:08:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 11:08:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 11:08:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:08:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 11:08:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 11:08:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 11:08:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 11:08:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 11:08:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 11:08:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 11:08:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:08:36): GenerateCustomerID: complete
Trace(2025-Jul-04 11:08:36): Computer is a not possible cluster
Trace(2025-Jul-04 11:08:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 11:08:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 11:08:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 11:08:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:08:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 11:08:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 11:08:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 11:08:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:08:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 11:08:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 11:08:36): PopulateCache: Entering
Trace(2025-Jul-04 11:08:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 11:08:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:08:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:08:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:08:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 11:08:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:08:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 11:08:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 11:08:36): Network location has not changed.
Trace(2025-Jul-04 11:08:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 11:08:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:08:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 11:08:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 11:08:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 11:08:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:08:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:08:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:08:36): Calling package_source_init
Trace(2025-Jul-04 11:08:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:08:36): Logging on network access user
Trace(2025-Jul-04 11:08:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:08:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:08:39): Custom certificate already present.
Trace(2025-Jul-04 11:08:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:08:39): Remote connection over UNC.
Trace(2025-Jul-04 11:08:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:08:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:08:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:08:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:08:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:08:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:08:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:08:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:08:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:08:39): File root.upd recovered.
Trace(2025-Jul-04 11:08:39): File escdp.dat recovered.
Trace(2025-Jul-04 11:08:39): File ProductID.dat recovered.
Trace(2025-Jul-04 11:08:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:08:39): File order.xml recovered.
Trace(2025-Jul-04 11:08:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:08:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:08:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 11:08:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:08:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 11:08:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:08:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:08:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 11:08:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 11:08:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:08:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:08:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:08:40): Calling package_source_init
Trace(2025-Jul-04 11:08:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:08:40): Logging on network access user
Trace(2025-Jul-04 11:08:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:08:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:08:40): Custom certificate already present.
Trace(2025-Jul-04 11:08:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:08:40): Remote connection over UNC.
Trace(2025-Jul-04 11:08:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:08:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:08:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:08:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:08:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:08:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:08:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:08:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:08:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:08:40): File root.upd recovered.
Trace(2025-Jul-04 11:08:40): File escdp.dat recovered.
Trace(2025-Jul-04 11:08:40): File ProductID.dat recovered.
Trace(2025-Jul-04 11:08:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:08:40): File order.xml recovered.
Trace(2025-Jul-04 11:08:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:08:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 11:08:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:08:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 11:08:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:08:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:08:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 11:08:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 11:08:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:08:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:08:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:08:41): Calling package_source_init
Trace(2025-Jul-04 11:08:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:08:41): Logging on network access user
Trace(2025-Jul-04 11:08:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:08:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:08:41): Custom certificate already present.
Trace(2025-Jul-04 11:08:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:08:41): Remote connection over UNC.
Trace(2025-Jul-04 11:08:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:08:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:08:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:08:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:08:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:08:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:08:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:08:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:08:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:08:41): File root.upd recovered.
Trace(2025-Jul-04 11:08:41): File escdp.dat recovered.
Trace(2025-Jul-04 11:08:41): File ProductID.dat recovered.
Trace(2025-Jul-04 11:08:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:08:41): File order.xml recovered.
Trace(2025-Jul-04 11:08:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:08:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 11:08:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:08:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 11:08:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:08:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:08:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 11:08:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 11:08:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:08:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:08:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:08:42): Calling package_source_init
Trace(2025-Jul-04 11:08:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:08:42): Logging on network access user
Trace(2025-Jul-04 11:08:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:08:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:08:42): Custom certificate already present.
Trace(2025-Jul-04 11:08:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:08:42): Remote connection over UNC.
Trace(2025-Jul-04 11:08:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:08:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:08:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:08:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:08:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:08:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:08:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:08:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:08:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:08:42): File root.upd recovered.
Trace(2025-Jul-04 11:08:42): File escdp.dat recovered.
Trace(2025-Jul-04 11:08:42): File ProductID.dat recovered.
Trace(2025-Jul-04 11:08:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:08:42): File order.xml recovered.
Trace(2025-Jul-04 11:08:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:08:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 11:08:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:08:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 11:08:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:08:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:08:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 11:08:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 11:08:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:08:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:08:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:08:43): Calling package_source_init
Trace(2025-Jul-04 11:08:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:08:43): Logging on network access user
Trace(2025-Jul-04 11:08:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:08:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:08:43): Custom certificate already present.
Trace(2025-Jul-04 11:08:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:08:43): Remote connection over UNC.
Trace(2025-Jul-04 11:08:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:08:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:08:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:08:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:08:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:08:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:08:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:08:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:08:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:08:43): File root.upd recovered.
Trace(2025-Jul-04 11:08:43): File escdp.dat recovered.
Trace(2025-Jul-04 11:08:43): File ProductID.dat recovered.
Trace(2025-Jul-04 11:08:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:08:43): File order.xml recovered.
Trace(2025-Jul-04 11:08:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:08:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 11:08:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:08:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 11:08:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 11:08:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 11:08:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 11:08:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:08:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 11:08:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:08:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 11:08:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:08:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:08:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 11:08:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 11:08:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:08:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:08:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:08:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:08:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:08:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:08:45): SULUpdateLocation created!
Trace(2025-Jul-04 11:08:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:08:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:08:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:08:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:08:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:08:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:08:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:08:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:08:45): server = sophos
Trace(2025-Jul-04 11:08:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:08:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:08:45): No manually configured proxy.
Trace(2025-Jul-04 11:08:45): SULDownloader setup successful.
Trace(2025-Jul-04 11:08:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:08:46): Enumerating available product versions...
Trace(2025-Jul-04 11:08:46): Out of sources
Trace(2025-Jul-04 11:08:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:08:48): Out of sources
Trace(2025-Jul-04 11:08:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:08:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:08:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:08:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:08:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:08:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:08:48): SULUpdateLocation created!
Trace(2025-Jul-04 11:08:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:08:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:08:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:08:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:08:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:08:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:08:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:08:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:08:48): server = sophos
Trace(2025-Jul-04 11:08:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:08:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:08:48): No manually configured proxy.
Trace(2025-Jul-04 11:08:48): SULDownloader setup successful.
Trace(2025-Jul-04 11:08:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:08:49): Enumerating available product versions...
Trace(2025-Jul-04 11:08:49): Out of sources
Trace(2025-Jul-04 11:08:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:08:51): Out of sources
Trace(2025-Jul-04 11:08:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:08:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:08:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:08:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:08:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:08:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:08:51): SULUpdateLocation created!
Trace(2025-Jul-04 11:08:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:08:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:08:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:08:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:08:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:08:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:08:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:08:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:08:51): server = sophos
Trace(2025-Jul-04 11:08:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:08:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:08:51): No manually configured proxy.
Trace(2025-Jul-04 11:08:51): SULDownloader setup successful.
Trace(2025-Jul-04 11:08:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:08:52): Enumerating available product versions...
Trace(2025-Jul-04 11:08:52): Out of sources
Trace(2025-Jul-04 11:08:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:08:54): Out of sources
Trace(2025-Jul-04 11:08:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:08:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:08:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:08:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:08:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:08:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:08:54): SULUpdateLocation created!
Trace(2025-Jul-04 11:08:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:08:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:08:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:08:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:08:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:08:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:08:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:08:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:08:54): server = sophos
Trace(2025-Jul-04 11:08:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:08:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:08:54): No manually configured proxy.
Trace(2025-Jul-04 11:08:54): SULDownloader setup successful.
Trace(2025-Jul-04 11:08:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:08:55): Enumerating available product versions...
Trace(2025-Jul-04 11:08:55): Out of sources
Trace(2025-Jul-04 11:08:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:08:57): Out of sources
Trace(2025-Jul-04 11:08:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:08:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:08:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:08:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:08:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:08:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:08:57): SULUpdateLocation created!
Trace(2025-Jul-04 11:08:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:08:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:08:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:08:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:08:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:08:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:08:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:08:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:08:57): server = sophos
Trace(2025-Jul-04 11:08:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:08:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:08:57): No manually configured proxy.
Trace(2025-Jul-04 11:08:57): SULDownloader setup successful.
Trace(2025-Jul-04 11:08:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:08:58): Enumerating available product versions...
Trace(2025-Jul-04 11:08:58): Out of sources
Trace(2025-Jul-04 11:08:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:09:00): Out of sources
Trace(2025-Jul-04 11:09:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:09:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:09:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 11:09:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 11:09:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 11:09:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 11:09:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 11:09:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 11:09:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 11:09:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 11:09:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 11:09:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 11:09:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 11:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 11:09:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:09:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:09:00): Null update
Trace(2025-Jul-04 11:09:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 11:09:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 11:09:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 11:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:09:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:09:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 11:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:09:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 11:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:09:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 11:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:09:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 11:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 11:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:09:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:09:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 11:09:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:09:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:09:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 11:09:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 11:09:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 11:09:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 11:09:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 11:09:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:09:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:09:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 11:09:02): ALUpdate finished
Trace(2025-Jul-04 11:18:36): =========================
Trace(2025-Jul-04 11:18:36): ALUpdate is starting.
Trace(2025-Jul-04 11:18:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 11:18:36): Build             : 217387
Trace(2025-Jul-04 11:18:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 11:18:36): =========================
Trace(2025-Jul-04 11:18:36): Process security set successfully
Trace(2025-Jul-04 11:18:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 11:18:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 11:18:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 11:18:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 11:18:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 11:18:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 11:18:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 11:18:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 11:18:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 11:18:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 11:18:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 11:18:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 11:18:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 11:18:36): Computer is a not possible cluster
Trace(2025-Jul-04 11:18:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 11:18:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 11:18:36): Considering subscribed products.
Trace(2025-Jul-04 11:18:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:18:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 11:18:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 11:18:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:18:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 11:18:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 11:18:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:18:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 11:18:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 11:18:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 11:18:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 11:18:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 11:18:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 11:18:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 11:18:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:18:36): GenerateCustomerID: complete
Trace(2025-Jul-04 11:18:36): Computer is a not possible cluster
Trace(2025-Jul-04 11:18:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 11:18:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 11:18:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 11:18:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:18:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 11:18:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 11:18:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 11:18:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 11:18:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:18:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 11:18:36): PopulateCache: Entering
Trace(2025-Jul-04 11:18:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 11:18:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:18:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:18:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:18:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 11:18:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:18:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 11:18:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 11:18:36): Network location has not changed.
Trace(2025-Jul-04 11:18:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 11:18:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:18:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 11:18:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 11:18:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 11:18:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:18:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:18:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:18:36): Calling package_source_init
Trace(2025-Jul-04 11:18:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:18:36): Logging on network access user
Trace(2025-Jul-04 11:18:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:18:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:18:39): Custom certificate already present.
Trace(2025-Jul-04 11:18:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:18:39): Remote connection over UNC.
Trace(2025-Jul-04 11:18:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:18:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:18:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:18:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:18:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:18:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:18:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:18:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:18:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:18:39): File root.upd recovered.
Trace(2025-Jul-04 11:18:39): File escdp.dat recovered.
Trace(2025-Jul-04 11:18:39): File ProductID.dat recovered.
Trace(2025-Jul-04 11:18:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:18:39): File order.xml recovered.
Trace(2025-Jul-04 11:18:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:18:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:18:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 11:18:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:18:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 11:18:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:18:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:18:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 11:18:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 11:18:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:18:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:18:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:18:40): Calling package_source_init
Trace(2025-Jul-04 11:18:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:18:40): Logging on network access user
Trace(2025-Jul-04 11:18:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:18:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:18:40): Custom certificate already present.
Trace(2025-Jul-04 11:18:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:18:40): Remote connection over UNC.
Trace(2025-Jul-04 11:18:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:18:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:18:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:18:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:18:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:18:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:18:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:18:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:18:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:18:40): File root.upd recovered.
Trace(2025-Jul-04 11:18:40): File escdp.dat recovered.
Trace(2025-Jul-04 11:18:40): File ProductID.dat recovered.
Trace(2025-Jul-04 11:18:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:18:40): File order.xml recovered.
Trace(2025-Jul-04 11:18:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:18:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 11:18:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:18:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 11:18:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:18:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:18:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 11:18:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 11:18:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:18:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:18:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:18:41): Calling package_source_init
Trace(2025-Jul-04 11:18:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:18:41): Logging on network access user
Trace(2025-Jul-04 11:18:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:18:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:18:41): Custom certificate already present.
Trace(2025-Jul-04 11:18:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:18:41): Remote connection over UNC.
Trace(2025-Jul-04 11:18:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:18:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:18:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:18:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:18:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:18:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:18:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:18:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:18:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:18:41): File root.upd recovered.
Trace(2025-Jul-04 11:18:41): File escdp.dat recovered.
Trace(2025-Jul-04 11:18:41): File ProductID.dat recovered.
Trace(2025-Jul-04 11:18:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:18:41): File order.xml recovered.
Trace(2025-Jul-04 11:18:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:18:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 11:18:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:18:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 11:18:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:18:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:18:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 11:18:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 11:18:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:18:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:18:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:18:42): Calling package_source_init
Trace(2025-Jul-04 11:18:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:18:42): Logging on network access user
Trace(2025-Jul-04 11:18:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:18:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:18:42): Custom certificate already present.
Trace(2025-Jul-04 11:18:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:18:42): Remote connection over UNC.
Trace(2025-Jul-04 11:18:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:18:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:18:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:18:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:18:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:18:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:18:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:18:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:18:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:18:42): File root.upd recovered.
Trace(2025-Jul-04 11:18:42): File escdp.dat recovered.
Trace(2025-Jul-04 11:18:42): File ProductID.dat recovered.
Trace(2025-Jul-04 11:18:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:18:42): File order.xml recovered.
Trace(2025-Jul-04 11:18:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:18:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 11:18:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:18:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 11:18:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:18:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:18:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 11:18:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 11:18:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:18:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:18:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:18:43): Calling package_source_init
Trace(2025-Jul-04 11:18:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:18:43): Logging on network access user
Trace(2025-Jul-04 11:18:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:18:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:18:43): Custom certificate already present.
Trace(2025-Jul-04 11:18:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:18:43): Remote connection over UNC.
Trace(2025-Jul-04 11:18:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:18:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:18:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:18:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:18:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:18:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:18:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:18:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:18:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:18:43): File root.upd recovered.
Trace(2025-Jul-04 11:18:43): File escdp.dat recovered.
Trace(2025-Jul-04 11:18:43): File ProductID.dat recovered.
Trace(2025-Jul-04 11:18:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:18:43): File order.xml recovered.
Trace(2025-Jul-04 11:18:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:18:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 11:18:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:18:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 11:18:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 11:18:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 11:18:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 11:18:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:18:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 11:18:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:18:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 11:18:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:18:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:18:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 11:18:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 11:18:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:18:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:18:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:18:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:18:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:18:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:18:45): SULUpdateLocation created!
Trace(2025-Jul-04 11:18:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:18:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:18:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:18:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:18:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:18:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:18:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:18:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:18:45): server = sophos
Trace(2025-Jul-04 11:18:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:18:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:18:45): No manually configured proxy.
Trace(2025-Jul-04 11:18:45): SULDownloader setup successful.
Trace(2025-Jul-04 11:18:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:18:46): Enumerating available product versions...
Trace(2025-Jul-04 11:18:46): Out of sources
Trace(2025-Jul-04 11:18:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:18:48): Out of sources
Trace(2025-Jul-04 11:18:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:18:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:18:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:18:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:18:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:18:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:18:48): SULUpdateLocation created!
Trace(2025-Jul-04 11:18:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:18:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:18:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:18:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:18:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:18:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:18:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:18:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:18:48): server = sophos
Trace(2025-Jul-04 11:18:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:18:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:18:48): No manually configured proxy.
Trace(2025-Jul-04 11:18:48): SULDownloader setup successful.
Trace(2025-Jul-04 11:18:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:18:49): Enumerating available product versions...
Trace(2025-Jul-04 11:18:49): Out of sources
Trace(2025-Jul-04 11:18:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:18:51): Out of sources
Trace(2025-Jul-04 11:18:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:18:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:18:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:18:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:18:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:18:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:18:51): SULUpdateLocation created!
Trace(2025-Jul-04 11:18:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:18:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:18:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:18:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:18:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:18:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:18:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:18:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:18:51): server = sophos
Trace(2025-Jul-04 11:18:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:18:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:18:51): No manually configured proxy.
Trace(2025-Jul-04 11:18:51): SULDownloader setup successful.
Trace(2025-Jul-04 11:18:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:18:52): Enumerating available product versions...
Trace(2025-Jul-04 11:18:52): Out of sources
Trace(2025-Jul-04 11:18:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:18:54): Out of sources
Trace(2025-Jul-04 11:18:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:18:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:18:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:18:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:18:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:18:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:18:54): SULUpdateLocation created!
Trace(2025-Jul-04 11:18:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:18:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:18:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:18:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:18:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:18:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:18:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:18:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:18:54): server = sophos
Trace(2025-Jul-04 11:18:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:18:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:18:54): No manually configured proxy.
Trace(2025-Jul-04 11:18:54): SULDownloader setup successful.
Trace(2025-Jul-04 11:18:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:18:55): Enumerating available product versions...
Trace(2025-Jul-04 11:18:55): Out of sources
Trace(2025-Jul-04 11:18:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:18:57): Out of sources
Trace(2025-Jul-04 11:18:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:18:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:18:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:18:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:18:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:18:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:18:57): SULUpdateLocation created!
Trace(2025-Jul-04 11:18:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:18:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:18:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:18:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:18:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:18:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:18:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:18:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:18:57): server = sophos
Trace(2025-Jul-04 11:18:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:18:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:18:57): No manually configured proxy.
Trace(2025-Jul-04 11:18:57): SULDownloader setup successful.
Trace(2025-Jul-04 11:18:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:18:58): Enumerating available product versions...
Trace(2025-Jul-04 11:18:58): Out of sources
Trace(2025-Jul-04 11:18:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:19:00): Out of sources
Trace(2025-Jul-04 11:19:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:19:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:19:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 11:19:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 11:19:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 11:19:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 11:19:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 11:19:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 11:19:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 11:19:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 11:19:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 11:19:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 11:19:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 11:19:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 11:19:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:19:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:19:00): Null update
Trace(2025-Jul-04 11:19:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 11:19:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 11:19:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 11:19:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:19:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:19:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 11:19:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:19:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:19:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 11:19:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:19:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:19:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 11:19:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:19:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 11:19:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 11:19:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:19:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:19:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 11:19:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:19:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:19:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 11:19:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 11:19:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 11:19:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 11:19:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 11:19:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:19:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:19:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 11:19:02): ALUpdate finished
Trace(2025-Jul-04 11:28:36): =========================
Trace(2025-Jul-04 11:28:36): ALUpdate is starting.
Trace(2025-Jul-04 11:28:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 11:28:36): Build             : 217387
Trace(2025-Jul-04 11:28:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 11:28:36): =========================
Trace(2025-Jul-04 11:28:36): Process security set successfully
Trace(2025-Jul-04 11:28:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 11:28:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 11:28:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 11:28:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 11:28:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 11:28:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 11:28:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 11:28:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 11:28:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 11:28:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 11:28:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 11:28:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 11:28:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 11:28:36): Computer is a not possible cluster
Trace(2025-Jul-04 11:28:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 11:28:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 11:28:36): Considering subscribed products.
Trace(2025-Jul-04 11:28:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:28:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 11:28:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 11:28:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:28:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 11:28:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 11:28:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:28:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 11:28:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 11:28:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 11:28:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 11:28:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 11:28:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 11:28:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 11:28:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:28:36): GenerateCustomerID: complete
Trace(2025-Jul-04 11:28:36): Computer is a not possible cluster
Trace(2025-Jul-04 11:28:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 11:28:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 11:28:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 11:28:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:28:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 11:28:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 11:28:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 11:28:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:28:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 11:28:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 11:28:36): PopulateCache: Entering
Trace(2025-Jul-04 11:28:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 11:28:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:28:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:28:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:28:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 11:28:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:28:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 11:28:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 11:28:36): Network location has not changed.
Trace(2025-Jul-04 11:28:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 11:28:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:28:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 11:28:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 11:28:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 11:28:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:28:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:28:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:28:36): Calling package_source_init
Trace(2025-Jul-04 11:28:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:28:36): Logging on network access user
Trace(2025-Jul-04 11:28:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:28:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:28:39): Custom certificate already present.
Trace(2025-Jul-04 11:28:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:28:39): Remote connection over UNC.
Trace(2025-Jul-04 11:28:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:28:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:28:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:28:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:28:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:28:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:28:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:28:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:28:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:28:39): File root.upd recovered.
Trace(2025-Jul-04 11:28:39): File escdp.dat recovered.
Trace(2025-Jul-04 11:28:39): File ProductID.dat recovered.
Trace(2025-Jul-04 11:28:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:28:39): File order.xml recovered.
Trace(2025-Jul-04 11:28:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:28:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:28:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 11:28:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:28:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 11:28:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:28:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:28:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 11:28:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 11:28:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:28:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:28:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:28:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:28:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:28:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:28:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:28:40): Calling package_source_init
Trace(2025-Jul-04 11:28:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:28:40): Logging on network access user
Trace(2025-Jul-04 11:28:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:28:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:28:40): Custom certificate already present.
Trace(2025-Jul-04 11:28:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:28:40): Remote connection over UNC.
Trace(2025-Jul-04 11:28:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:28:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:28:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:28:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:28:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:28:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:28:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:28:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:28:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:28:40): File root.upd recovered.
Trace(2025-Jul-04 11:28:40): File escdp.dat recovered.
Trace(2025-Jul-04 11:28:40): File ProductID.dat recovered.
Trace(2025-Jul-04 11:28:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:28:40): File order.xml recovered.
Trace(2025-Jul-04 11:28:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:28:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:28:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 11:28:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:28:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 11:28:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:28:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:28:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 11:28:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 11:28:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:28:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:28:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:28:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:28:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:28:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:28:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:28:41): Calling package_source_init
Trace(2025-Jul-04 11:28:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:28:41): Logging on network access user
Trace(2025-Jul-04 11:28:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:28:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:28:41): Custom certificate already present.
Trace(2025-Jul-04 11:28:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:28:41): Remote connection over UNC.
Trace(2025-Jul-04 11:28:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:28:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:28:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:28:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:28:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:28:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:28:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:28:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:28:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:28:41): File root.upd recovered.
Trace(2025-Jul-04 11:28:41): File escdp.dat recovered.
Trace(2025-Jul-04 11:28:41): File ProductID.dat recovered.
Trace(2025-Jul-04 11:28:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:28:41): File order.xml recovered.
Trace(2025-Jul-04 11:28:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:28:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:28:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 11:28:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:28:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 11:28:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:28:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:28:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 11:28:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 11:28:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:28:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:28:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:28:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:28:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:28:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:28:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:28:42): Calling package_source_init
Trace(2025-Jul-04 11:28:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:28:42): Logging on network access user
Trace(2025-Jul-04 11:28:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:28:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:28:42): Custom certificate already present.
Trace(2025-Jul-04 11:28:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:28:42): Remote connection over UNC.
Trace(2025-Jul-04 11:28:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:28:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:28:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:28:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:28:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:28:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:28:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:28:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:28:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:28:42): File root.upd recovered.
Trace(2025-Jul-04 11:28:42): File escdp.dat recovered.
Trace(2025-Jul-04 11:28:42): File ProductID.dat recovered.
Trace(2025-Jul-04 11:28:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:28:42): File order.xml recovered.
Trace(2025-Jul-04 11:28:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:28:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:28:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 11:28:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:28:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 11:28:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:28:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:28:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 11:28:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 11:28:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:28:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:28:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:28:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:28:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:28:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:28:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:28:43): Calling package_source_init
Trace(2025-Jul-04 11:28:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:28:43): Logging on network access user
Trace(2025-Jul-04 11:28:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:28:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:28:43): Custom certificate already present.
Trace(2025-Jul-04 11:28:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:28:43): Remote connection over UNC.
Trace(2025-Jul-04 11:28:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:28:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:28:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:28:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:28:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:28:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:28:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:28:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:28:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:28:43): File root.upd recovered.
Trace(2025-Jul-04 11:28:43): File escdp.dat recovered.
Trace(2025-Jul-04 11:28:43): File ProductID.dat recovered.
Trace(2025-Jul-04 11:28:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:28:43): File order.xml recovered.
Trace(2025-Jul-04 11:28:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:28:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:28:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 11:28:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:28:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 11:28:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 11:28:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 11:28:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 11:28:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:28:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 11:28:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:28:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 11:28:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:28:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:28:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 11:28:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 11:28:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:28:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:28:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:28:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:28:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:28:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:28:45): SULUpdateLocation created!
Trace(2025-Jul-04 11:28:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:28:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:28:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:28:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:28:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:28:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:28:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:28:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:28:45): server = sophos
Trace(2025-Jul-04 11:28:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:28:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:28:45): No manually configured proxy.
Trace(2025-Jul-04 11:28:45): SULDownloader setup successful.
Trace(2025-Jul-04 11:28:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:28:46): Enumerating available product versions...
Trace(2025-Jul-04 11:28:46): Out of sources
Trace(2025-Jul-04 11:28:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:28:48): Out of sources
Trace(2025-Jul-04 11:28:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:28:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:28:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:28:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:28:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:28:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:28:48): SULUpdateLocation created!
Trace(2025-Jul-04 11:28:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:28:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:28:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:28:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:28:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:28:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:28:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:28:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:28:48): server = sophos
Trace(2025-Jul-04 11:28:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:28:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:28:48): No manually configured proxy.
Trace(2025-Jul-04 11:28:48): SULDownloader setup successful.
Trace(2025-Jul-04 11:28:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:28:49): Enumerating available product versions...
Trace(2025-Jul-04 11:28:49): Out of sources
Trace(2025-Jul-04 11:28:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:28:51): Out of sources
Trace(2025-Jul-04 11:28:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:28:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:28:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:28:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:28:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:28:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:28:51): SULUpdateLocation created!
Trace(2025-Jul-04 11:28:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:28:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:28:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:28:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:28:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:28:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:28:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:28:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:28:51): server = sophos
Trace(2025-Jul-04 11:28:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:28:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:28:51): No manually configured proxy.
Trace(2025-Jul-04 11:28:51): SULDownloader setup successful.
Trace(2025-Jul-04 11:28:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:28:52): Enumerating available product versions...
Trace(2025-Jul-04 11:28:52): Out of sources
Trace(2025-Jul-04 11:28:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:28:54): Out of sources
Trace(2025-Jul-04 11:28:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:28:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:28:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:28:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:28:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:28:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:28:54): SULUpdateLocation created!
Trace(2025-Jul-04 11:28:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:28:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:28:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:28:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:28:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:28:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:28:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:28:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:28:54): server = sophos
Trace(2025-Jul-04 11:28:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:28:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:28:54): No manually configured proxy.
Trace(2025-Jul-04 11:28:54): SULDownloader setup successful.
Trace(2025-Jul-04 11:28:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:28:55): Enumerating available product versions...
Trace(2025-Jul-04 11:28:55): Out of sources
Trace(2025-Jul-04 11:28:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:28:57): Out of sources
Trace(2025-Jul-04 11:28:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:28:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:28:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:28:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:28:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:28:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:28:57): SULUpdateLocation created!
Trace(2025-Jul-04 11:28:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:28:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:28:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:28:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:28:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:28:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:28:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:28:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:28:57): server = sophos
Trace(2025-Jul-04 11:28:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:28:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:28:57): No manually configured proxy.
Trace(2025-Jul-04 11:28:57): SULDownloader setup successful.
Trace(2025-Jul-04 11:28:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:28:58): Enumerating available product versions...
Trace(2025-Jul-04 11:28:58): Out of sources
Trace(2025-Jul-04 11:28:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:29:00): Out of sources
Trace(2025-Jul-04 11:29:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:29:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:29:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 11:29:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 11:29:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 11:29:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 11:29:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 11:29:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 11:29:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 11:29:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 11:29:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 11:29:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 11:29:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 11:29:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 11:29:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:29:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:29:00): Null update
Trace(2025-Jul-04 11:29:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 11:29:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 11:29:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 11:29:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:29:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:29:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 11:29:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:29:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:29:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 11:29:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:29:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:29:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 11:29:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:29:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 11:29:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 11:29:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:29:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:29:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 11:29:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:29:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:29:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 11:29:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 11:29:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 11:29:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 11:29:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 11:29:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:29:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:29:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 11:29:02): ALUpdate finished
Trace(2025-Jul-04 11:38:36): =========================
Trace(2025-Jul-04 11:38:36): ALUpdate is starting.
Trace(2025-Jul-04 11:38:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 11:38:36): Build             : 217387
Trace(2025-Jul-04 11:38:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 11:38:36): =========================
Trace(2025-Jul-04 11:38:36): Process security set successfully
Trace(2025-Jul-04 11:38:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 11:38:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 11:38:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 11:38:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 11:38:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 11:38:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 11:38:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 11:38:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 11:38:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 11:38:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 11:38:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 11:38:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 11:38:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 11:38:36): Computer is a not possible cluster
Trace(2025-Jul-04 11:38:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 11:38:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 11:38:36): Considering subscribed products.
Trace(2025-Jul-04 11:38:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:38:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 11:38:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 11:38:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:38:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 11:38:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 11:38:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:38:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 11:38:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 11:38:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 11:38:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 11:38:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 11:38:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 11:38:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 11:38:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:38:36): GenerateCustomerID: complete
Trace(2025-Jul-04 11:38:36): Computer is a not possible cluster
Trace(2025-Jul-04 11:38:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 11:38:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 11:38:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 11:38:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:38:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 11:38:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 11:38:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 11:38:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:38:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 11:38:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 11:38:36): PopulateCache: Entering
Trace(2025-Jul-04 11:38:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 11:38:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:38:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:38:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:38:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 11:38:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:38:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 11:38:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 11:38:36): Network location has not changed.
Trace(2025-Jul-04 11:38:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 11:38:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:38:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 11:38:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 11:38:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 11:38:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:38:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:38:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:38:36): Calling package_source_init
Trace(2025-Jul-04 11:38:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:38:36): Logging on network access user
Trace(2025-Jul-04 11:38:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:38:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:38:39): Custom certificate already present.
Trace(2025-Jul-04 11:38:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:38:39): Remote connection over UNC.
Trace(2025-Jul-04 11:38:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:38:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:38:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:38:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:38:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:38:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:38:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:38:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:38:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:38:39): File root.upd recovered.
Trace(2025-Jul-04 11:38:39): File escdp.dat recovered.
Trace(2025-Jul-04 11:38:39): File ProductID.dat recovered.
Trace(2025-Jul-04 11:38:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:38:39): File order.xml recovered.
Trace(2025-Jul-04 11:38:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:38:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:38:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 11:38:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:38:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 11:38:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:38:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:38:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 11:38:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 11:38:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:38:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:38:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:38:40): Calling package_source_init
Trace(2025-Jul-04 11:38:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:38:40): Logging on network access user
Trace(2025-Jul-04 11:38:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:38:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:38:40): Custom certificate already present.
Trace(2025-Jul-04 11:38:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:38:40): Remote connection over UNC.
Trace(2025-Jul-04 11:38:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:38:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:38:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:38:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:38:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:38:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:38:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:38:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:38:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:38:40): File root.upd recovered.
Trace(2025-Jul-04 11:38:40): File escdp.dat recovered.
Trace(2025-Jul-04 11:38:40): File ProductID.dat recovered.
Trace(2025-Jul-04 11:38:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:38:40): File order.xml recovered.
Trace(2025-Jul-04 11:38:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:38:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:38:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 11:38:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:38:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 11:38:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:38:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:38:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 11:38:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 11:38:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:38:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:38:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:38:41): Calling package_source_init
Trace(2025-Jul-04 11:38:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:38:41): Logging on network access user
Trace(2025-Jul-04 11:38:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:38:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:38:41): Custom certificate already present.
Trace(2025-Jul-04 11:38:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:38:41): Remote connection over UNC.
Trace(2025-Jul-04 11:38:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:38:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:38:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:38:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:38:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:38:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:38:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:38:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:38:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:38:41): File root.upd recovered.
Trace(2025-Jul-04 11:38:41): File escdp.dat recovered.
Trace(2025-Jul-04 11:38:41): File ProductID.dat recovered.
Trace(2025-Jul-04 11:38:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:38:41): File order.xml recovered.
Trace(2025-Jul-04 11:38:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:38:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:38:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 11:38:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:38:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 11:38:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:38:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:38:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 11:38:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 11:38:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:38:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:38:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:38:42): Calling package_source_init
Trace(2025-Jul-04 11:38:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:38:42): Logging on network access user
Trace(2025-Jul-04 11:38:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:38:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:38:42): Custom certificate already present.
Trace(2025-Jul-04 11:38:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:38:42): Remote connection over UNC.
Trace(2025-Jul-04 11:38:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:38:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:38:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:38:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:38:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:38:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:38:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:38:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:38:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:38:42): File root.upd recovered.
Trace(2025-Jul-04 11:38:42): File escdp.dat recovered.
Trace(2025-Jul-04 11:38:42): File ProductID.dat recovered.
Trace(2025-Jul-04 11:38:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:38:42): File order.xml recovered.
Trace(2025-Jul-04 11:38:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:38:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:38:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 11:38:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:38:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 11:38:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:38:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:38:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 11:38:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 11:38:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:38:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:38:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:38:43): Calling package_source_init
Trace(2025-Jul-04 11:38:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:38:43): Logging on network access user
Trace(2025-Jul-04 11:38:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:38:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:38:43): Custom certificate already present.
Trace(2025-Jul-04 11:38:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:38:43): Remote connection over UNC.
Trace(2025-Jul-04 11:38:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:38:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:38:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:38:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:38:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:38:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:38:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:38:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:38:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:38:43): File root.upd recovered.
Trace(2025-Jul-04 11:38:43): File escdp.dat recovered.
Trace(2025-Jul-04 11:38:43): File ProductID.dat recovered.
Trace(2025-Jul-04 11:38:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:38:43): File order.xml recovered.
Trace(2025-Jul-04 11:38:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:38:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:38:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 11:38:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:38:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 11:38:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 11:38:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 11:38:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 11:38:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:38:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 11:38:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:38:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 11:38:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:38:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:38:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 11:38:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 11:38:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:38:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:38:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:38:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:38:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:38:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:38:45): SULUpdateLocation created!
Trace(2025-Jul-04 11:38:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:38:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:38:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:38:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:38:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:38:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:38:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:38:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:38:45): server = sophos
Trace(2025-Jul-04 11:38:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:38:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:38:45): No manually configured proxy.
Trace(2025-Jul-04 11:38:45): SULDownloader setup successful.
Trace(2025-Jul-04 11:38:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:38:48): Enumerating available product versions...
Trace(2025-Jul-04 11:38:48): Out of sources
Trace(2025-Jul-04 11:38:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:38:49): Out of sources
Trace(2025-Jul-04 11:38:49): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:38:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:38:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:38:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:38:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:38:49): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:38:49): SULUpdateLocation created!
Trace(2025-Jul-04 11:38:49): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:38:49): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:38:49): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:38:49): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:38:49): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:38:49): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:38:49): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:38:49): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:38:49): server = sophos
Trace(2025-Jul-04 11:38:49): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:38:49): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:38:49): No manually configured proxy.
Trace(2025-Jul-04 11:38:49): SULDownloader setup successful.
Trace(2025-Jul-04 11:38:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:38:51): Enumerating available product versions...
Trace(2025-Jul-04 11:38:51): Out of sources
Trace(2025-Jul-04 11:38:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:38:52): Out of sources
Trace(2025-Jul-04 11:38:52): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:38:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:38:52): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:38:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:38:52): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:38:52): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:38:52): SULUpdateLocation created!
Trace(2025-Jul-04 11:38:52): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:38:52): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:38:52): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:38:52): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:38:52): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:38:52): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:38:52): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:38:52): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:38:52): server = sophos
Trace(2025-Jul-04 11:38:52): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:38:52): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:38:52): No manually configured proxy.
Trace(2025-Jul-04 11:38:52): SULDownloader setup successful.
Trace(2025-Jul-04 11:38:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:38:54): Enumerating available product versions...
Trace(2025-Jul-04 11:38:54): Out of sources
Trace(2025-Jul-04 11:38:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:38:55): Out of sources
Trace(2025-Jul-04 11:38:55): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:38:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:38:55): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:38:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:38:55): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:38:55): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:38:55): SULUpdateLocation created!
Trace(2025-Jul-04 11:38:55): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:38:55): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:38:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:38:55): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:38:55): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:38:55): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:38:55): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:38:55): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:38:55): server = sophos
Trace(2025-Jul-04 11:38:55): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:38:55): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:38:55): No manually configured proxy.
Trace(2025-Jul-04 11:38:55): SULDownloader setup successful.
Trace(2025-Jul-04 11:38:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:38:57): Enumerating available product versions...
Trace(2025-Jul-04 11:38:57): Out of sources
Trace(2025-Jul-04 11:38:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:38:58): Out of sources
Trace(2025-Jul-04 11:38:58): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:38:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:38:58): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:38:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:38:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:38:58): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:38:58): SULUpdateLocation created!
Trace(2025-Jul-04 11:38:58): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:38:58): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:38:58): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:38:58): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:38:58): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:38:58): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:38:58): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:38:58): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:38:58): server = sophos
Trace(2025-Jul-04 11:38:58): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:38:58): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:38:58): No manually configured proxy.
Trace(2025-Jul-04 11:38:58): SULDownloader setup successful.
Trace(2025-Jul-04 11:38:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:39:00): Enumerating available product versions...
Trace(2025-Jul-04 11:39:00): Out of sources
Trace(2025-Jul-04 11:39:00): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:39:01): Out of sources
Trace(2025-Jul-04 11:39:01): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:39:01): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:39:01): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 11:39:01): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 11:39:01): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 11:39:01): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 11:39:01): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 11:39:01): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 11:39:01): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 11:39:01): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 11:39:01): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 11:39:01): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 11:39:01): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 11:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 11:39:01): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:39:01): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:39:01): Null update
Trace(2025-Jul-04 11:39:01): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 11:39:01): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 11:39:01): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 11:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:39:01): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:39:01): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 11:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:39:01): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 11:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:39:01): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 11:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:39:01): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 11:39:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 11:39:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:39:01): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:39:02): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 11:39:02): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:39:02): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:39:02): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 11:39:02): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 11:39:02): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 11:39:02): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 11:39:02): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 11:39:02): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:39:02): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:39:03): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 11:39:03): ALUpdate finished
Trace(2025-Jul-04 11:48:36): =========================
Trace(2025-Jul-04 11:48:36): ALUpdate is starting.
Trace(2025-Jul-04 11:48:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 11:48:36): Build             : 217387
Trace(2025-Jul-04 11:48:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 11:48:36): =========================
Trace(2025-Jul-04 11:48:36): Process security set successfully
Trace(2025-Jul-04 11:48:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 11:48:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 11:48:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 11:48:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 11:48:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 11:48:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 11:48:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 11:48:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 11:48:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 11:48:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 11:48:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 11:48:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 11:48:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 11:48:36): Computer is a not possible cluster
Trace(2025-Jul-04 11:48:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 11:48:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 11:48:36): Considering subscribed products.
Trace(2025-Jul-04 11:48:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:48:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 11:48:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 11:48:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:48:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 11:48:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 11:48:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:48:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 11:48:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 11:48:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 11:48:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 11:48:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 11:48:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 11:48:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 11:48:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:48:36): GenerateCustomerID: complete
Trace(2025-Jul-04 11:48:36): Computer is a not possible cluster
Trace(2025-Jul-04 11:48:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 11:48:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 11:48:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 11:48:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:48:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 11:48:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 11:48:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 11:48:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:48:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 11:48:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 11:48:36): PopulateCache: Entering
Trace(2025-Jul-04 11:48:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 11:48:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:48:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:48:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:48:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 11:48:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:48:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 11:48:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 11:48:36): Network location has not changed.
Trace(2025-Jul-04 11:48:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 11:48:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:48:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 11:48:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 11:48:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 11:48:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:48:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:48:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:48:36): Calling package_source_init
Trace(2025-Jul-04 11:48:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:48:36): Logging on network access user
Trace(2025-Jul-04 11:48:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:48:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:48:39): Custom certificate already present.
Trace(2025-Jul-04 11:48:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:48:39): Remote connection over UNC.
Trace(2025-Jul-04 11:48:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:48:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:48:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:48:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:48:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:48:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:48:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:48:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:48:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:48:39): File root.upd recovered.
Trace(2025-Jul-04 11:48:39): File escdp.dat recovered.
Trace(2025-Jul-04 11:48:39): File ProductID.dat recovered.
Trace(2025-Jul-04 11:48:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:48:39): File order.xml recovered.
Trace(2025-Jul-04 11:48:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:48:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:48:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 11:48:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:48:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 11:48:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:48:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:48:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 11:48:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 11:48:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:48:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:48:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:48:40): Calling package_source_init
Trace(2025-Jul-04 11:48:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:48:40): Logging on network access user
Trace(2025-Jul-04 11:48:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:48:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:48:40): Custom certificate already present.
Trace(2025-Jul-04 11:48:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:48:40): Remote connection over UNC.
Trace(2025-Jul-04 11:48:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:48:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:48:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:48:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:48:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:48:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:48:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:48:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:48:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:48:40): File root.upd recovered.
Trace(2025-Jul-04 11:48:40): File escdp.dat recovered.
Trace(2025-Jul-04 11:48:40): File ProductID.dat recovered.
Trace(2025-Jul-04 11:48:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:48:40): File order.xml recovered.
Trace(2025-Jul-04 11:48:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:48:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:48:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 11:48:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:48:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 11:48:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:48:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:48:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 11:48:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 11:48:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:48:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:48:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:48:41): Calling package_source_init
Trace(2025-Jul-04 11:48:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:48:41): Logging on network access user
Trace(2025-Jul-04 11:48:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:48:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:48:41): Custom certificate already present.
Trace(2025-Jul-04 11:48:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:48:41): Remote connection over UNC.
Trace(2025-Jul-04 11:48:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:48:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:48:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:48:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:48:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:48:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:48:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:48:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:48:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:48:41): File root.upd recovered.
Trace(2025-Jul-04 11:48:41): File escdp.dat recovered.
Trace(2025-Jul-04 11:48:41): File ProductID.dat recovered.
Trace(2025-Jul-04 11:48:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:48:41): File order.xml recovered.
Trace(2025-Jul-04 11:48:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:48:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:48:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 11:48:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:48:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 11:48:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:48:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:48:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 11:48:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 11:48:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:48:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:48:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:48:42): Calling package_source_init
Trace(2025-Jul-04 11:48:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:48:42): Logging on network access user
Trace(2025-Jul-04 11:48:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:48:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:48:42): Custom certificate already present.
Trace(2025-Jul-04 11:48:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:48:42): Remote connection over UNC.
Trace(2025-Jul-04 11:48:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:48:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:48:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:48:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:48:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:48:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:48:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:48:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:48:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:48:42): File root.upd recovered.
Trace(2025-Jul-04 11:48:42): File escdp.dat recovered.
Trace(2025-Jul-04 11:48:42): File ProductID.dat recovered.
Trace(2025-Jul-04 11:48:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:48:42): File order.xml recovered.
Trace(2025-Jul-04 11:48:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:48:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:48:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 11:48:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:48:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 11:48:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:48:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:48:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 11:48:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 11:48:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:48:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:48:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:48:43): Calling package_source_init
Trace(2025-Jul-04 11:48:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:48:43): Logging on network access user
Trace(2025-Jul-04 11:48:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:48:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:48:43): Custom certificate already present.
Trace(2025-Jul-04 11:48:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:48:43): Remote connection over UNC.
Trace(2025-Jul-04 11:48:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:48:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:48:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:48:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:48:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:48:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:48:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:48:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:48:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:48:43): File root.upd recovered.
Trace(2025-Jul-04 11:48:43): File escdp.dat recovered.
Trace(2025-Jul-04 11:48:43): File ProductID.dat recovered.
Trace(2025-Jul-04 11:48:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:48:43): File order.xml recovered.
Trace(2025-Jul-04 11:48:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:48:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:48:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 11:48:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:48:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 11:48:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 11:48:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 11:48:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 11:48:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:48:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 11:48:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:48:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 11:48:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:48:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:48:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 11:48:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 11:48:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:48:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:48:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:48:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:48:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:48:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:48:45): SULUpdateLocation created!
Trace(2025-Jul-04 11:48:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:48:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:48:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:48:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:48:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:48:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:48:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:48:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:48:45): server = sophos
Trace(2025-Jul-04 11:48:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:48:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:48:45): No manually configured proxy.
Trace(2025-Jul-04 11:48:45): SULDownloader setup successful.
Trace(2025-Jul-04 11:48:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:48:46): Enumerating available product versions...
Trace(2025-Jul-04 11:48:46): Out of sources
Trace(2025-Jul-04 11:48:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:48:48): Out of sources
Trace(2025-Jul-04 11:48:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:48:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:48:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:48:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:48:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:48:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:48:48): SULUpdateLocation created!
Trace(2025-Jul-04 11:48:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:48:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:48:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:48:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:48:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:48:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:48:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:48:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:48:48): server = sophos
Trace(2025-Jul-04 11:48:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:48:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:48:48): No manually configured proxy.
Trace(2025-Jul-04 11:48:48): SULDownloader setup successful.
Trace(2025-Jul-04 11:48:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:48:49): Enumerating available product versions...
Trace(2025-Jul-04 11:48:49): Out of sources
Trace(2025-Jul-04 11:48:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:48:51): Out of sources
Trace(2025-Jul-04 11:48:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:48:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:48:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:48:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:48:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:48:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:48:51): SULUpdateLocation created!
Trace(2025-Jul-04 11:48:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:48:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:48:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:48:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:48:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:48:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:48:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:48:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:48:51): server = sophos
Trace(2025-Jul-04 11:48:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:48:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:48:51): No manually configured proxy.
Trace(2025-Jul-04 11:48:51): SULDownloader setup successful.
Trace(2025-Jul-04 11:48:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:48:52): Enumerating available product versions...
Trace(2025-Jul-04 11:48:52): Out of sources
Trace(2025-Jul-04 11:48:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:48:54): Out of sources
Trace(2025-Jul-04 11:48:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:48:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:48:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:48:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:48:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:48:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:48:54): SULUpdateLocation created!
Trace(2025-Jul-04 11:48:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:48:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:48:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:48:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:48:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:48:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:48:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:48:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:48:54): server = sophos
Trace(2025-Jul-04 11:48:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:48:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:48:54): No manually configured proxy.
Trace(2025-Jul-04 11:48:54): SULDownloader setup successful.
Trace(2025-Jul-04 11:48:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:48:55): Enumerating available product versions...
Trace(2025-Jul-04 11:48:55): Out of sources
Trace(2025-Jul-04 11:48:55): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:48:57): Out of sources
Trace(2025-Jul-04 11:48:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:48:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:48:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:48:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:48:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:48:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:48:57): SULUpdateLocation created!
Trace(2025-Jul-04 11:48:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:48:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:48:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:48:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:48:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:48:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:48:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:48:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:48:57): server = sophos
Trace(2025-Jul-04 11:48:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:48:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:48:57): No manually configured proxy.
Trace(2025-Jul-04 11:48:57): SULDownloader setup successful.
Trace(2025-Jul-04 11:48:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:48:58): Enumerating available product versions...
Trace(2025-Jul-04 11:48:58): Out of sources
Trace(2025-Jul-04 11:48:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:49:00): Out of sources
Trace(2025-Jul-04 11:49:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:49:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:49:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 11:49:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 11:49:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 11:49:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 11:49:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 11:49:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 11:49:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 11:49:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 11:49:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 11:49:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 11:49:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 11:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 11:49:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:49:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:49:00): Null update
Trace(2025-Jul-04 11:49:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 11:49:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 11:49:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 11:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:49:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:49:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 11:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:49:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 11:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:49:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 11:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:49:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 11:49:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 11:49:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:49:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:49:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 11:49:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:49:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:49:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 11:49:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 11:49:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 11:49:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 11:49:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 11:49:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:49:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:49:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 11:49:02): ALUpdate finished
Trace(2025-Jul-04 11:58:36): =========================
Trace(2025-Jul-04 11:58:36): ALUpdate is starting.
Trace(2025-Jul-04 11:58:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 11:58:36): Build             : 217387
Trace(2025-Jul-04 11:58:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 11:58:36): =========================
Trace(2025-Jul-04 11:58:36): Process security set successfully
Trace(2025-Jul-04 11:58:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 11:58:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 11:58:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 11:58:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 11:58:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 11:58:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 11:58:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 11:58:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 11:58:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 11:58:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 11:58:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 11:58:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 11:58:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 11:58:36): Computer is a not possible cluster
Trace(2025-Jul-04 11:58:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 11:58:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 11:58:36): Considering subscribed products.
Trace(2025-Jul-04 11:58:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:58:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 11:58:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 11:58:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:58:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 11:58:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 11:58:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:58:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 11:58:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 11:58:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 11:58:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 11:58:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 11:58:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 11:58:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 11:58:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:58:36): GenerateCustomerID: complete
Trace(2025-Jul-04 11:58:36): Computer is a not possible cluster
Trace(2025-Jul-04 11:58:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 11:58:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 11:58:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 11:58:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:58:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 11:58:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 11:58:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 11:58:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:58:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 11:58:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 11:58:36): PopulateCache: Entering
Trace(2025-Jul-04 11:58:36): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 11:58:36): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:58:36): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:58:36): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:58:36): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 11:58:36): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:58:36): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 11:58:36): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 11:58:36): Network location has not changed.
Trace(2025-Jul-04 11:58:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 11:58:36): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:58:36): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 11:58:36): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 11:58:36): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 11:58:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:58:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:58:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:58:36): Calling package_source_init
Trace(2025-Jul-04 11:58:36): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:58:36): Logging on network access user
Trace(2025-Jul-04 11:58:36): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:58:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:58:39): Custom certificate already present.
Trace(2025-Jul-04 11:58:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:58:39): Remote connection over UNC.
Trace(2025-Jul-04 11:58:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:58:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:58:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:58:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:58:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:58:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:58:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:58:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:58:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:58:39): File root.upd recovered.
Trace(2025-Jul-04 11:58:39): File escdp.dat recovered.
Trace(2025-Jul-04 11:58:39): File ProductID.dat recovered.
Trace(2025-Jul-04 11:58:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:58:39): File order.xml recovered.
Trace(2025-Jul-04 11:58:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:58:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:58:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 11:58:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:58:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 11:58:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:58:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:58:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 11:58:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 11:58:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:58:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:58:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:58:40): Calling package_source_init
Trace(2025-Jul-04 11:58:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:58:40): Logging on network access user
Trace(2025-Jul-04 11:58:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:58:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:58:40): Custom certificate already present.
Trace(2025-Jul-04 11:58:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:58:40): Remote connection over UNC.
Trace(2025-Jul-04 11:58:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:58:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:58:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:58:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:58:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:58:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:58:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:58:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:58:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:58:40): File root.upd recovered.
Trace(2025-Jul-04 11:58:40): File escdp.dat recovered.
Trace(2025-Jul-04 11:58:40): File ProductID.dat recovered.
Trace(2025-Jul-04 11:58:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:58:40): File order.xml recovered.
Trace(2025-Jul-04 11:58:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:58:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:58:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 11:58:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:58:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 11:58:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:58:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:58:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 11:58:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 11:58:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:58:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:58:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:58:41): Calling package_source_init
Trace(2025-Jul-04 11:58:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:58:41): Logging on network access user
Trace(2025-Jul-04 11:58:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:58:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:58:41): Custom certificate already present.
Trace(2025-Jul-04 11:58:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:58:41): Remote connection over UNC.
Trace(2025-Jul-04 11:58:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:58:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:58:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:58:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:58:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:58:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:58:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:58:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:58:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:58:41): File root.upd recovered.
Trace(2025-Jul-04 11:58:41): File escdp.dat recovered.
Trace(2025-Jul-04 11:58:41): File ProductID.dat recovered.
Trace(2025-Jul-04 11:58:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:58:41): File order.xml recovered.
Trace(2025-Jul-04 11:58:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:58:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:58:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 11:58:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:58:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 11:58:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:58:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:58:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 11:58:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 11:58:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:58:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:58:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:58:42): Calling package_source_init
Trace(2025-Jul-04 11:58:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:58:42): Logging on network access user
Trace(2025-Jul-04 11:58:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:58:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:58:42): Custom certificate already present.
Trace(2025-Jul-04 11:58:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:58:42): Remote connection over UNC.
Trace(2025-Jul-04 11:58:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:58:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:58:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:58:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:58:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:58:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:58:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:58:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:58:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:58:42): File root.upd recovered.
Trace(2025-Jul-04 11:58:42): File escdp.dat recovered.
Trace(2025-Jul-04 11:58:42): File ProductID.dat recovered.
Trace(2025-Jul-04 11:58:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:58:42): File order.xml recovered.
Trace(2025-Jul-04 11:58:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:58:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:58:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 11:58:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:58:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 11:58:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:58:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:58:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 11:58:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 11:58:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:58:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 11:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:58:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 11:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 11:58:43): Calling package_source_init
Trace(2025-Jul-04 11:58:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:58:43): Logging on network access user
Trace(2025-Jul-04 11:58:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:58:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 11:58:43): Custom certificate already present.
Trace(2025-Jul-04 11:58:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 11:58:43): Remote connection over UNC.
Trace(2025-Jul-04 11:58:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 11:58:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 11:58:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 11:58:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 11:58:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 11:58:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 11:58:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 11:58:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 11:58:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 11:58:43): File root.upd recovered.
Trace(2025-Jul-04 11:58:43): File escdp.dat recovered.
Trace(2025-Jul-04 11:58:43): File ProductID.dat recovered.
Trace(2025-Jul-04 11:58:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 11:58:43): File order.xml recovered.
Trace(2025-Jul-04 11:58:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 11:58:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:58:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 11:58:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:58:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 11:58:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 11:58:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 11:58:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 11:58:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 11:58:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 11:58:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 11:58:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 11:58:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 11:58:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 11:58:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 11:58:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 11:58:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 11:58:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 11:58:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:58:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:58:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:58:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:58:45): SULUpdateLocation created!
Trace(2025-Jul-04 11:58:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:58:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:58:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:58:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:58:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:58:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:58:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:58:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:58:45): server = sophos
Trace(2025-Jul-04 11:58:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:58:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:58:45): No manually configured proxy.
Trace(2025-Jul-04 11:58:45): SULDownloader setup successful.
Trace(2025-Jul-04 11:58:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:58:46): Enumerating available product versions...
Trace(2025-Jul-04 11:58:46): Out of sources
Trace(2025-Jul-04 11:58:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:58:48): Out of sources
Trace(2025-Jul-04 11:58:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:58:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:58:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:58:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:58:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:58:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:58:48): SULUpdateLocation created!
Trace(2025-Jul-04 11:58:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:58:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:58:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:58:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:58:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:58:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:58:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:58:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:58:48): server = sophos
Trace(2025-Jul-04 11:58:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:58:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:58:48): No manually configured proxy.
Trace(2025-Jul-04 11:58:48): SULDownloader setup successful.
Trace(2025-Jul-04 11:58:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:58:49): Enumerating available product versions...
Trace(2025-Jul-04 11:58:49): Out of sources
Trace(2025-Jul-04 11:58:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:58:51): Out of sources
Trace(2025-Jul-04 11:58:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:58:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:58:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:58:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:58:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:58:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:58:51): SULUpdateLocation created!
Trace(2025-Jul-04 11:58:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:58:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:58:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:58:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:58:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:58:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:58:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:58:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:58:51): server = sophos
Trace(2025-Jul-04 11:58:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:58:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:58:51): No manually configured proxy.
Trace(2025-Jul-04 11:58:51): SULDownloader setup successful.
Trace(2025-Jul-04 11:58:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:58:52): Enumerating available product versions...
Trace(2025-Jul-04 11:58:52): Out of sources
Trace(2025-Jul-04 11:58:52): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:58:54): Out of sources
Trace(2025-Jul-04 11:58:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:58:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:58:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:58:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:58:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:58:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:58:54): SULUpdateLocation created!
Trace(2025-Jul-04 11:58:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:58:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:58:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:58:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:58:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:58:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:58:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:58:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:58:54): server = sophos
Trace(2025-Jul-04 11:58:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:58:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:58:54): No manually configured proxy.
Trace(2025-Jul-04 11:58:54): SULDownloader setup successful.
Trace(2025-Jul-04 11:58:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:58:56): Enumerating available product versions...
Trace(2025-Jul-04 11:58:56): Out of sources
Trace(2025-Jul-04 11:58:56): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:58:57): Out of sources
Trace(2025-Jul-04 11:58:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:58:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:58:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 11:58:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 11:58:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 11:58:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 11:58:57): SULUpdateLocation created!
Trace(2025-Jul-04 11:58:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 11:58:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 11:58:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 11:58:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 11:58:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 11:58:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 11:58:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 11:58:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 11:58:57): server = sophos
Trace(2025-Jul-04 11:58:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 11:58:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 11:58:57): No manually configured proxy.
Trace(2025-Jul-04 11:58:57): SULDownloader setup successful.
Trace(2025-Jul-04 11:58:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:58:59): Enumerating available product versions...
Trace(2025-Jul-04 11:58:59): Out of sources
Trace(2025-Jul-04 11:58:59): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 11:59:00): Out of sources
Trace(2025-Jul-04 11:59:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 11:59:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 11:59:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 11:59:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 11:59:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 11:59:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 11:59:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 11:59:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 11:59:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 11:59:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 11:59:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 11:59:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 11:59:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 11:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 11:59:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:59:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 11:59:00): Null update
Trace(2025-Jul-04 11:59:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 11:59:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 11:59:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 11:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:59:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 11:59:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 11:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:59:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 11:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 11:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:59:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 11:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 11:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:59:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 11:59:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 11:59:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 11:59:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 11:59:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 11:59:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:59:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:59:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 11:59:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 11:59:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 11:59:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 11:59:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 11:59:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 11:59:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 11:59:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 11:59:02): ALUpdate finished
Trace(2025-Jul-04 12:08:36): =========================
Trace(2025-Jul-04 12:08:36): ALUpdate is starting.
Trace(2025-Jul-04 12:08:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 12:08:36): Build             : 217387
Trace(2025-Jul-04 12:08:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 12:08:36): =========================
Trace(2025-Jul-04 12:08:36): Process security set successfully
Trace(2025-Jul-04 12:08:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 12:08:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 12:08:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 12:08:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 12:08:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 12:08:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 12:08:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 12:08:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 12:08:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 12:08:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 12:08:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 12:08:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 12:08:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 12:08:36): Computer is a not possible cluster
Trace(2025-Jul-04 12:08:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 12:08:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 12:08:36): Considering subscribed products.
Trace(2025-Jul-04 12:08:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 12:08:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 12:08:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 12:08:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 12:08:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 12:08:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 12:08:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 12:08:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 12:08:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 12:08:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 12:08:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 12:08:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 12:08:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 12:08:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 12:08:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 12:08:36): GenerateCustomerID: complete
Trace(2025-Jul-04 12:08:36): Computer is a not possible cluster
Trace(2025-Jul-04 12:08:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 12:08:37): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 12:08:37): IPCSender::ProcessSend started
Trace(2025-Jul-04 12:08:37): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 12:08:37): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 12:08:37): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 12:08:37): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 12:08:37): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 12:08:37): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 12:08:37): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 12:08:37): PopulateCache: Entering
Trace(2025-Jul-04 12:08:37): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 12:08:37): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 12:08:37): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 12:08:37): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 12:08:37): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 12:08:37): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 12:08:37): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 12:08:37): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 12:08:37): Network location has not changed.
Trace(2025-Jul-04 12:08:37): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 12:08:37): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:08:37): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 12:08:37): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 12:08:37): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 12:08:37): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 12:08:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 12:08:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 12:08:37): Calling package_source_init
Trace(2025-Jul-04 12:08:37): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:08:37): Logging on network access user
Trace(2025-Jul-04 12:08:37): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:08:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 12:08:39): Custom certificate already present.
Trace(2025-Jul-04 12:08:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 12:08:39): Remote connection over UNC.
Trace(2025-Jul-04 12:08:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 12:08:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 12:08:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 12:08:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 12:08:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 12:08:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 12:08:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 12:08:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 12:08:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 12:08:39): File root.upd recovered.
Trace(2025-Jul-04 12:08:39): File escdp.dat recovered.
Trace(2025-Jul-04 12:08:39): File ProductID.dat recovered.
Trace(2025-Jul-04 12:08:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 12:08:39): File order.xml recovered.
Trace(2025-Jul-04 12:08:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 12:08:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 12:08:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 12:08:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:08:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 12:08:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 12:08:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 12:08:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 12:08:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 12:08:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 12:08:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 12:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 12:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:08:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 12:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 12:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 12:08:40): Calling package_source_init
Trace(2025-Jul-04 12:08:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:08:40): Logging on network access user
Trace(2025-Jul-04 12:08:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:08:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 12:08:40): Custom certificate already present.
Trace(2025-Jul-04 12:08:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 12:08:40): Remote connection over UNC.
Trace(2025-Jul-04 12:08:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 12:08:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 12:08:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 12:08:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 12:08:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 12:08:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 12:08:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 12:08:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 12:08:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 12:08:40): File root.upd recovered.
Trace(2025-Jul-04 12:08:40): File escdp.dat recovered.
Trace(2025-Jul-04 12:08:40): File ProductID.dat recovered.
Trace(2025-Jul-04 12:08:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 12:08:40): File order.xml recovered.
Trace(2025-Jul-04 12:08:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 12:08:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 12:08:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 12:08:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:08:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 12:08:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 12:08:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 12:08:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 12:08:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 12:08:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 12:08:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 12:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 12:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:08:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 12:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 12:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 12:08:41): Calling package_source_init
Trace(2025-Jul-04 12:08:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:08:41): Logging on network access user
Trace(2025-Jul-04 12:08:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:08:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 12:08:41): Custom certificate already present.
Trace(2025-Jul-04 12:08:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 12:08:41): Remote connection over UNC.
Trace(2025-Jul-04 12:08:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 12:08:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 12:08:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 12:08:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 12:08:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 12:08:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 12:08:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 12:08:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 12:08:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 12:08:41): File root.upd recovered.
Trace(2025-Jul-04 12:08:41): File escdp.dat recovered.
Trace(2025-Jul-04 12:08:41): File ProductID.dat recovered.
Trace(2025-Jul-04 12:08:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 12:08:41): File order.xml recovered.
Trace(2025-Jul-04 12:08:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 12:08:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 12:08:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 12:08:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:08:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 12:08:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 12:08:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 12:08:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 12:08:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 12:08:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 12:08:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 12:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 12:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:08:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 12:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 12:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 12:08:42): Calling package_source_init
Trace(2025-Jul-04 12:08:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:08:42): Logging on network access user
Trace(2025-Jul-04 12:08:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:08:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 12:08:42): Custom certificate already present.
Trace(2025-Jul-04 12:08:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 12:08:42): Remote connection over UNC.
Trace(2025-Jul-04 12:08:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 12:08:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 12:08:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 12:08:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 12:08:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 12:08:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 12:08:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 12:08:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 12:08:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 12:08:42): File root.upd recovered.
Trace(2025-Jul-04 12:08:42): File escdp.dat recovered.
Trace(2025-Jul-04 12:08:42): File ProductID.dat recovered.
Trace(2025-Jul-04 12:08:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 12:08:42): File order.xml recovered.
Trace(2025-Jul-04 12:08:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 12:08:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 12:08:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 12:08:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:08:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 12:08:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 12:08:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 12:08:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 12:08:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 12:08:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 12:08:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 12:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 12:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:08:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 12:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 12:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 12:08:43): Calling package_source_init
Trace(2025-Jul-04 12:08:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:08:43): Logging on network access user
Trace(2025-Jul-04 12:08:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:08:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 12:08:43): Custom certificate already present.
Trace(2025-Jul-04 12:08:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 12:08:43): Remote connection over UNC.
Trace(2025-Jul-04 12:08:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 12:08:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 12:08:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 12:08:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 12:08:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 12:08:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 12:08:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 12:08:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 12:08:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 12:08:43): File root.upd recovered.
Trace(2025-Jul-04 12:08:43): File escdp.dat recovered.
Trace(2025-Jul-04 12:08:43): File ProductID.dat recovered.
Trace(2025-Jul-04 12:08:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 12:08:43): File order.xml recovered.
Trace(2025-Jul-04 12:08:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 12:08:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 12:08:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 12:08:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:08:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 12:08:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 12:08:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 12:08:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 12:08:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 12:08:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 12:08:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:08:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 12:08:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 12:08:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 12:08:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 12:08:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 12:08:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 12:08:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 12:08:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 12:08:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 12:08:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 12:08:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 12:08:45): SULUpdateLocation created!
Trace(2025-Jul-04 12:08:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:08:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 12:08:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 12:08:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 12:08:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 12:08:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 12:08:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 12:08:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 12:08:45): server = sophos
Trace(2025-Jul-04 12:08:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 12:08:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 12:08:45): No manually configured proxy.
Trace(2025-Jul-04 12:08:45): SULDownloader setup successful.
Trace(2025-Jul-04 12:08:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:08:46): Enumerating available product versions...
Trace(2025-Jul-04 12:08:46): Out of sources
Trace(2025-Jul-04 12:08:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:08:48): Out of sources
Trace(2025-Jul-04 12:08:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 12:08:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:08:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 12:08:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 12:08:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 12:08:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 12:08:48): SULUpdateLocation created!
Trace(2025-Jul-04 12:08:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:08:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 12:08:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 12:08:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 12:08:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 12:08:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 12:08:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 12:08:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 12:08:48): server = sophos
Trace(2025-Jul-04 12:08:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 12:08:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 12:08:48): No manually configured proxy.
Trace(2025-Jul-04 12:08:48): SULDownloader setup successful.
Trace(2025-Jul-04 12:08:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:08:50): Enumerating available product versions...
Trace(2025-Jul-04 12:08:50): Out of sources
Trace(2025-Jul-04 12:08:50): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:08:51): Out of sources
Trace(2025-Jul-04 12:08:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 12:08:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:08:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 12:08:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 12:08:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 12:08:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 12:08:51): SULUpdateLocation created!
Trace(2025-Jul-04 12:08:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:08:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 12:08:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 12:08:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 12:08:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 12:08:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 12:08:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 12:08:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 12:08:51): server = sophos
Trace(2025-Jul-04 12:08:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 12:08:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 12:08:51): No manually configured proxy.
Trace(2025-Jul-04 12:08:51): SULDownloader setup successful.
Trace(2025-Jul-04 12:08:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:08:53): Enumerating available product versions...
Trace(2025-Jul-04 12:08:53): Out of sources
Trace(2025-Jul-04 12:08:53): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:08:54): Out of sources
Trace(2025-Jul-04 12:08:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 12:08:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:08:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 12:08:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 12:08:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 12:08:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 12:08:54): SULUpdateLocation created!
Trace(2025-Jul-04 12:08:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:08:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 12:08:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 12:08:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 12:08:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 12:08:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 12:08:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 12:08:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 12:08:54): server = sophos
Trace(2025-Jul-04 12:08:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 12:08:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 12:08:54): No manually configured proxy.
Trace(2025-Jul-04 12:08:54): SULDownloader setup successful.
Trace(2025-Jul-04 12:08:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:08:56): Enumerating available product versions...
Trace(2025-Jul-04 12:08:56): Out of sources
Trace(2025-Jul-04 12:08:56): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:08:57): Out of sources
Trace(2025-Jul-04 12:08:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 12:08:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:08:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 12:08:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 12:08:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 12:08:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 12:08:57): SULUpdateLocation created!
Trace(2025-Jul-04 12:08:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:08:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 12:08:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 12:08:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 12:08:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 12:08:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 12:08:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 12:08:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 12:08:57): server = sophos
Trace(2025-Jul-04 12:08:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 12:08:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 12:08:57): No manually configured proxy.
Trace(2025-Jul-04 12:08:57): SULDownloader setup successful.
Trace(2025-Jul-04 12:08:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:08:59): Enumerating available product versions...
Trace(2025-Jul-04 12:08:59): Out of sources
Trace(2025-Jul-04 12:08:59): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:09:00): Out of sources
Trace(2025-Jul-04 12:09:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 12:09:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:09:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 12:09:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 12:09:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 12:09:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 12:09:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 12:09:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 12:09:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 12:09:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 12:09:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 12:09:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 12:09:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 12:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 12:09:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 12:09:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 12:09:00): Null update
Trace(2025-Jul-04 12:09:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 12:09:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 12:09:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 12:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 12:09:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 12:09:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 12:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 12:09:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 12:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 12:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 12:09:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 12:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 12:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 12:09:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 12:09:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 12:09:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 12:09:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 12:09:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 12:09:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 12:09:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 12:09:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 12:09:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 12:09:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 12:09:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 12:09:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 12:09:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 12:09:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 12:09:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 12:09:02): ALUpdate finished
Trace(2025-Jul-04 12:18:36): =========================
Trace(2025-Jul-04 12:18:36): ALUpdate is starting.
Trace(2025-Jul-04 12:18:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 12:18:36): Build             : 217387
Trace(2025-Jul-04 12:18:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 12:18:36): =========================
Trace(2025-Jul-04 12:18:36): Process security set successfully
Trace(2025-Jul-04 12:18:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 12:18:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 12:18:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 12:18:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 12:18:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 12:18:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 12:18:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 12:18:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 12:18:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 12:18:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 12:18:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 12:18:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 12:18:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 12:18:36): Computer is a not possible cluster
Trace(2025-Jul-04 12:18:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 12:18:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 12:18:36): Considering subscribed products.
Trace(2025-Jul-04 12:18:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 12:18:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 12:18:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 12:18:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 12:18:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 12:18:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 12:18:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 12:18:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 12:18:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 12:18:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 12:18:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 12:18:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 12:18:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 12:18:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2025-Jul-04 12:18:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 12:18:36): GenerateCustomerID: complete
Trace(2025-Jul-04 12:18:36): Computer is a not possible cluster
Trace(2025-Jul-04 12:18:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 12:18:36): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2025-Jul-04 12:18:36): IPCSender::ProcessSend started
Trace(2025-Jul-04 12:18:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 12:18:36): RMSMessageHandler: ALUpdateStart
Trace(2025-Jul-04 12:18:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 12:18:36): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2025-Jul-04 12:18:36): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 12:18:36): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2025-Jul-04 12:18:36): UpdateCoordinator::UpdateNow: Entering
Trace(2025-Jul-04 12:18:36): PopulateCache: Entering
Trace(2025-Jul-04 12:18:37): UpdateCoordinator::UpdateNow: current platform is WIN_2008_R2_SVR_X64 reelase: 
Trace(2025-Jul-04 12:18:37): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 12:18:37): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 12:18:37): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 12:18:37): ProductFactory::Create: SAU Product
Trace(2025-Jul-04 12:18:37): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 12:18:37): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 12:18:37): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2025-Jul-04 12:18:37): Network location has not changed.
Trace(2025-Jul-04 12:18:37): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2025-Jul-04 12:18:37): Processing CID update location: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:18:37): Skipping SDDS2 update location: Sophos
Trace(2025-Jul-04 12:18:37): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2025-Jul-04 12:18:37): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2025-Jul-04 12:18:37): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 12:18:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 12:18:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 12:18:37): Calling package_source_init
Trace(2025-Jul-04 12:18:37): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:18:37): Logging on network access user
Trace(2025-Jul-04 12:18:37): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:18:39): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 12:18:39): Custom certificate already present.
Trace(2025-Jul-04 12:18:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 12:18:39): Remote connection over UNC.
Trace(2025-Jul-04 12:18:39): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 12:18:39): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 12:18:39): Unable to synchronise file root.upd.
Trace(2025-Jul-04 12:18:39): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 12:18:39): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 12:18:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 12:18:39): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 12:18:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 12:18:39): Unable to synchronise file order.xml.
Trace(2025-Jul-04 12:18:39): File root.upd recovered.
Trace(2025-Jul-04 12:18:39): File escdp.dat recovered.
Trace(2025-Jul-04 12:18:39): File ProductID.dat recovered.
Trace(2025-Jul-04 12:18:39): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 12:18:39): File order.xml recovered.
Trace(2025-Jul-04 12:18:39): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 12:18:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 12:18:39): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2025-Jul-04 12:18:39): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:18:39): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2025-Jul-04 12:18:39): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 12:18:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 12:18:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2025-Jul-04 12:18:39): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found.  
Trace(2025-Jul-04 12:18:39): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 12:18:39): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 12:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 12:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:18:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 12:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 12:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 12:18:40): Calling package_source_init
Trace(2025-Jul-04 12:18:40): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:18:40): Logging on network access user
Trace(2025-Jul-04 12:18:40): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:18:40): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 12:18:40): Custom certificate already present.
Trace(2025-Jul-04 12:18:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 12:18:40): Remote connection over UNC.
Trace(2025-Jul-04 12:18:40): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 12:18:40): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 12:18:40): Unable to synchronise file root.upd.
Trace(2025-Jul-04 12:18:40): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 12:18:40): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 12:18:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 12:18:40): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 12:18:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 12:18:40): Unable to synchronise file order.xml.
Trace(2025-Jul-04 12:18:40): File root.upd recovered.
Trace(2025-Jul-04 12:18:40): File escdp.dat recovered.
Trace(2025-Jul-04 12:18:40): File ProductID.dat recovered.
Trace(2025-Jul-04 12:18:40): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 12:18:40): File order.xml recovered.
Trace(2025-Jul-04 12:18:40): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 12:18:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 12:18:40): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2025-Jul-04 12:18:40): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:18:40): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2025-Jul-04 12:18:40): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 12:18:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 12:18:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2025-Jul-04 12:18:40): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found.  
Trace(2025-Jul-04 12:18:40): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 12:18:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 12:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 12:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:18:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 12:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 12:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 12:18:41): Calling package_source_init
Trace(2025-Jul-04 12:18:41): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:18:41): Logging on network access user
Trace(2025-Jul-04 12:18:41): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:18:41): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 12:18:41): Custom certificate already present.
Trace(2025-Jul-04 12:18:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 12:18:41): Remote connection over UNC.
Trace(2025-Jul-04 12:18:41): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 12:18:41): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 12:18:41): Unable to synchronise file root.upd.
Trace(2025-Jul-04 12:18:41): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 12:18:41): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 12:18:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 12:18:41): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 12:18:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 12:18:41): Unable to synchronise file order.xml.
Trace(2025-Jul-04 12:18:41): File root.upd recovered.
Trace(2025-Jul-04 12:18:41): File escdp.dat recovered.
Trace(2025-Jul-04 12:18:41): File ProductID.dat recovered.
Trace(2025-Jul-04 12:18:41): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 12:18:41): File order.xml recovered.
Trace(2025-Jul-04 12:18:41): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 12:18:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 12:18:41): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2025-Jul-04 12:18:41): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:18:41): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64
Trace(2025-Jul-04 12:18:41): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 12:18:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 12:18:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2025-Jul-04 12:18:41): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found.  
Trace(2025-Jul-04 12:18:41): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 12:18:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 12:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 12:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:18:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 12:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 12:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 12:18:42): Calling package_source_init
Trace(2025-Jul-04 12:18:42): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:18:42): Logging on network access user
Trace(2025-Jul-04 12:18:42): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:18:42): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 12:18:42): Custom certificate already present.
Trace(2025-Jul-04 12:18:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 12:18:42): Remote connection over UNC.
Trace(2025-Jul-04 12:18:42): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 12:18:42): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 12:18:42): Unable to synchronise file root.upd.
Trace(2025-Jul-04 12:18:42): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 12:18:42): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 12:18:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 12:18:42): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 12:18:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 12:18:42): Unable to synchronise file order.xml.
Trace(2025-Jul-04 12:18:42): File root.upd recovered.
Trace(2025-Jul-04 12:18:42): File escdp.dat recovered.
Trace(2025-Jul-04 12:18:42): File ProductID.dat recovered.
Trace(2025-Jul-04 12:18:42): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 12:18:42): File order.xml recovered.
Trace(2025-Jul-04 12:18:42): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 12:18:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 12:18:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2025-Jul-04 12:18:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:18:42): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2025-Jul-04 12:18:42): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 12:18:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 12:18:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2025-Jul-04 12:18:42): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found.  
Trace(2025-Jul-04 12:18:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 12:18:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 12:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2025-Jul-04 12:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:18:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 12:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2025-Jul-04 12:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2025-Jul-04 12:18:43): Calling package_source_init
Trace(2025-Jul-04 12:18:43): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:18:43): Logging on network access user
Trace(2025-Jul-04 12:18:43): Attempting to make a connection to remote machine \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:18:43): CIDUpdate(Info): Could not add a connection to server \\ANTIVIRUS-SR\SophosUpdate; user ANTIVIRUS-SR\sophos; Windows error 53
Trace(2025-Jul-04 12:18:43): Custom certificate already present.
Trace(2025-Jul-04 12:18:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2025-Jul-04 12:18:43): Remote connection over UNC.
Trace(2025-Jul-04 12:18:43): File master.upd not found (Remote). Return code 0x80040f04
Trace(2025-Jul-04 12:18:43): Unable to read file master.upd (Remote)
Trace(2025-Jul-04 12:18:43): Unable to synchronise file root.upd.
Trace(2025-Jul-04 12:18:43): Unable to synchronise file escdp.dat.
Trace(2025-Jul-04 12:18:43): Unable to synchronise file expired_credential.dat.
Trace(2025-Jul-04 12:18:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2025-Jul-04 12:18:43): Unable to synchronise file ProductID.dat.
Trace(2025-Jul-04 12:18:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2025-Jul-04 12:18:43): Unable to synchronise file order.xml.
Trace(2025-Jul-04 12:18:43): File root.upd recovered.
Trace(2025-Jul-04 12:18:43): File escdp.dat recovered.
Trace(2025-Jul-04 12:18:43): File ProductID.dat recovered.
Trace(2025-Jul-04 12:18:43): Unable to recover file expired_credential.dat.
Trace(2025-Jul-04 12:18:43): File order.xml recovered.
Trace(2025-Jul-04 12:18:43): Error -2147217660 in ReadCustomerIDFile
Trace(2025-Jul-04 12:18:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 12:18:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2025-Jul-04 12:18:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:18:43): Optional product not found in master.upd. Skipping download
Trace(2025-Jul-04 12:18:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2025-Jul-04 12:18:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2025-Jul-04 12:18:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2025-Jul-04 12:18:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2025-Jul-04 12:18:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2025-Jul-04 12:18:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2025-Jul-04 12:18:44): CIDUpdateLocation::Sync - Updating from local CID: \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64
Trace(2025-Jul-04 12:18:44): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2025-Jul-04 12:18:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2025-Jul-04 12:18:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2025-Jul-04 12:18:44): CIDSync(CidSyncMessage): A file or folder matching \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found.  
Trace(2025-Jul-04 12:18:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2025-Jul-04 12:18:44): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2025-Jul-04 12:18:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 12:18:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 12:18:45): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 12:18:45): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 12:18:45): SULUpdateLocation created!
Trace(2025-Jul-04 12:18:45): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:18:45): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 12:18:45): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 12:18:45): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 12:18:45): Calling SULDownloader Setup...
Trace(2025-Jul-04 12:18:45): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 12:18:45): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 12:18:45): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 12:18:45): server = sophos
Trace(2025-Jul-04 12:18:45): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 12:18:45): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 12:18:45): No manually configured proxy.
Trace(2025-Jul-04 12:18:45): SULDownloader setup successful.
Trace(2025-Jul-04 12:18:45): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:18:47): Enumerating available product versions...
Trace(2025-Jul-04 12:18:47): Out of sources
Trace(2025-Jul-04 12:18:47): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:18:48): Out of sources
Trace(2025-Jul-04 12:18:48): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 12:18:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:18:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 12:18:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 12:18:48): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 12:18:48): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 12:18:48): SULUpdateLocation created!
Trace(2025-Jul-04 12:18:48): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:18:48): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 12:18:48): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 12:18:48): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 12:18:48): Calling SULDownloader Setup...
Trace(2025-Jul-04 12:18:48): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 12:18:48): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 12:18:48): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 12:18:48): server = sophos
Trace(2025-Jul-04 12:18:48): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 12:18:48): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 12:18:48): No manually configured proxy.
Trace(2025-Jul-04 12:18:48): SULDownloader setup successful.
Trace(2025-Jul-04 12:18:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:18:50): Enumerating available product versions...
Trace(2025-Jul-04 12:18:50): Out of sources
Trace(2025-Jul-04 12:18:50): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:18:51): Out of sources
Trace(2025-Jul-04 12:18:51): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 12:18:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:18:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 12:18:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 12:18:51): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 12:18:51): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 12:18:51): SULUpdateLocation created!
Trace(2025-Jul-04 12:18:51): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:18:51): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 12:18:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 12:18:51): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 12:18:51): Calling SULDownloader Setup...
Trace(2025-Jul-04 12:18:51): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 12:18:51): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 12:18:51): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 12:18:51): server = sophos
Trace(2025-Jul-04 12:18:51): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 12:18:51): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 12:18:51): No manually configured proxy.
Trace(2025-Jul-04 12:18:51): SULDownloader setup successful.
Trace(2025-Jul-04 12:18:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:18:53): Enumerating available product versions...
Trace(2025-Jul-04 12:18:53): Out of sources
Trace(2025-Jul-04 12:18:53): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:18:54): Out of sources
Trace(2025-Jul-04 12:18:54): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 12:18:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:18:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 12:18:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 12:18:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 12:18:54): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 12:18:54): SULUpdateLocation created!
Trace(2025-Jul-04 12:18:54): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:18:54): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 12:18:54): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 12:18:54): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 12:18:54): Calling SULDownloader Setup...
Trace(2025-Jul-04 12:18:54): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 12:18:54): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 12:18:54): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 12:18:54): server = sophos
Trace(2025-Jul-04 12:18:54): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 12:18:54): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 12:18:54): No manually configured proxy.
Trace(2025-Jul-04 12:18:54): SULDownloader setup successful.
Trace(2025-Jul-04 12:18:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:18:56): Enumerating available product versions...
Trace(2025-Jul-04 12:18:56): Out of sources
Trace(2025-Jul-04 12:18:56): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:18:57): Out of sources
Trace(2025-Jul-04 12:18:57): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 12:18:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:18:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2025-Jul-04 12:18:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2025-Jul-04 12:18:57): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2025-Jul-04 12:18:57): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2025-Jul-04 12:18:57): SULUpdateLocation created!
Trace(2025-Jul-04 12:18:57): TrySyncProduct, Calling BeginSync
Trace(2025-Jul-04 12:18:57): SULUpdateLocation: BeginSync
Trace(2025-Jul-04 12:18:57): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2025-Jul-04 12:18:57): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2025-Jul-04 12:18:57): Calling SULDownloader Setup...
Trace(2025-Jul-04 12:18:57): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2025-Jul-04 12:18:57): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2025-Jul-04 12:18:57): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2025-Jul-04 12:18:57): server = sophos
Trace(2025-Jul-04 12:18:57): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2025-Jul-04 12:18:57): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2025-Jul-04 12:18:57): No manually configured proxy.
Trace(2025-Jul-04 12:18:57): SULDownloader setup successful.
Trace(2025-Jul-04 12:18:57): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:18:59): Enumerating available product versions...
Trace(2025-Jul-04 12:18:59): Out of sources
Trace(2025-Jul-04 12:18:59): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.9.2.3790.4/
Trace(2025-Jul-04 12:19:00): Out of sources
Trace(2025-Jul-04 12:19:00): Failed: SDDS2 CheckResubscription failed
Trace(2025-Jul-04 12:19:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2025-Jul-04 12:19:00): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2025-Jul-04 12:19:00): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2025-Jul-04 12:19:00): SAUControlConfigParser:: Cache path: ""
Trace(2025-Jul-04 12:19:00): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2025-Jul-04 12:19:00): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2025-Jul-04 12:19:00): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2025-Jul-04 12:19:00): InstallSequencer:: Cache path: ""
Trace(2025-Jul-04 12:19:00): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2025-Jul-04 12:19:00): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2025-Jul-04 12:19:00): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2025-Jul-04 12:19:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2025-Jul-04 12:19:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2025-Jul-04 12:19:00): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 12:19:00): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2025-Jul-04 12:19:00): Null update
Trace(2025-Jul-04 12:19:00): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2025-Jul-04 12:19:00): CIDUpdateLocation::OnNullUpdate...
Trace(2025-Jul-04 12:19:00): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2025-Jul-04 12:19:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 12:19:00): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2025-Jul-04 12:19:00): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2025-Jul-04 12:19:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 12:19:00): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 12:19:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2025-Jul-04 12:19:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 12:19:00): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 12:19:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2025-Jul-04 12:19:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 12:19:00): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2025-Jul-04 12:19:00): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2025-Jul-04 12:19:00): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2025-Jul-04 12:19:00): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 12:19:01): RMSMessageHandler: ALUpdateEnd
Trace(2025-Jul-04 12:19:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 12:19:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 12:19:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>\\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Network Threat Protection failed from server \\ANTIVIRUS-SR\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2025-Jul-04 12:19:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2025-Jul-04 12:19:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2025-Jul-04 12:19:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2025-Jul-04 12:19:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2025-Jul-04 12:19:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2025-07-03 22:49:01, Offset 5576, Offset Time 2025-07-04 00:21:57
Trace(2025-Jul-04 12:19:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2025-Jul-04 12:19:02): IPCSender::ProcessSend exiting
Trace(2025-Jul-04 12:19:02): ALUpdate finished
Trace(2025-Jul-04 12:28:36): =========================
Trace(2025-Jul-04 12:28:36): ALUpdate is starting.
Trace(2025-Jul-04 12:28:36): AutoUpdate version: 5.16
Trace(2025-Jul-04 12:28:36): Build             : 217387
Trace(2025-Jul-04 12:28:36): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2025-Jul-04 12:28:36): =========================
Trace(2025-Jul-04 12:28:36): Process security set successfully
Trace(2025-Jul-04 12:28:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2025-Jul-04 12:28:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2025-Jul-04 12:28:36): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2025-Jul-04 12:28:36): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2025-Jul-04 12:28:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2025-Jul-04 12:28:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2025-Jul-04 12:28:36): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2025-Jul-04 12:28:36): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2025-Jul-04 12:28:36): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2025-Jul-04 12:28:36): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2025-Jul-04 12:28:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2025-Jul-04 12:28:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2025-Jul-04 12:28:36): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2025-Jul-04 12:28:36): Computer is a not possible cluster
Trace(2025-Jul-04 12:28:36): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2025-Jul-04 12:28:36): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2025-Jul-04 12:28:36): Considering subscribed products.
Trace(2025-Jul-04 12:28:36): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2025-Jul-04 12:28:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2025-Jul-04 12:28:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2025-Jul-04 12:28:36): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2025-Jul-04 12:28:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2025-Jul-04 12:28:36): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2025-Jul-04 12:28:36): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2025-Jul-04 12:28:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2025-Jul-04 12:28:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2025-Jul-04 12:28:36): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2025-Jul-04 12:28:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2025-Jul-04 12:28:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2025-Jul-04 12:28:36): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2025-Jul-04 12:28:36): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Anon7 - 2022
AnonSec Team